Loan Science, LLC

Loan Science uses the Federal Credit Reporting Act regulations to determine account delinquency reporting.   FCRA states the following:   Section 605(a)(4) (a) Information excluded from consumer reports. Except as authorized under subsection (b) of this section, no consumer reporting agency may make any consumer report containing any of the following items of information: (4) Accounts placed for collection or charged to profit and loss which antedate the report by more than seven years.     Section 605(c)(1) (c) Running of Reporting Period (1) In general. The 7-year period referred to in paragraphs (4) and (6)6 of subsection (a) shall begin, with respect to any delinquent account that is placed for collection (internally or by referral to a third party, whichever is earlier), charged to profit and loss, or subjected to any similar action, upon the expiration of the 180-day period beginning on the date of the commencement of the delinquency which immediately preceded the collection activity, charge to profit and loss, or similar action.   Following FCRA reporting, the date of Ms. [redacted] most recent delinquency meets these guidelines.  The October 2014 delinquency date does not antedate her credit report by more than seven years and the reporting date began on the date of the commencement of the delinquency which immediately preceded the collection activity.  Therefore, Loan Science is not violating any regulations and is accurately reporting Ms. [redacted] delinquencies.   Loan Science’s reasoning for pulling a credit report is a requirement to ensure the delinquency information in Ms. [redacted] credit report matches the information Loan Science provides.  Loan Science has confirmed that the first date of delinquency was August 2010 and the most recent date of delinquency was October 2014.    As stated in a previous response to Ms. Caron, the dates of delinquency are as follows (See parenthesis for the date these delinquencies will be removed from Ms. [redacted] credit): August 2010 (August 2017) September 2010 (September 2017) October 2010 (October 2017) November 2010 (November 2017) December 2010 (December 2017) January 2011 (January 2018) Forbearance used to cover November 2010 through January 2011 February 2011 (February 2018) March 2011 (March 2018) April 2011 (April 2018) May 2011 (May 2018) June 2011 (June 2018) Forbearance used to cover May 2011 through June 2011 September 2011 (September 2018) October 2011 (October 2018) November 2011 (November 2018) January 2012 (January 2019) February 2012 (February 2019) Forbearance used to cover August 2011 through March 2012 March 2012 (March 2019) April 2012 (April 2019) November 2012 (November 2019) December 2012 (December 2019) January 2013 (January 2020) Forbearance used to cover October 2012 through November 2013 December 2013 (December 2020) January 2014 (January 2021) February 2014 (February 2021) March 2014 (March 2021) April 2014 (April 2021) Forbearance used to cover December 2013 through April 2014 RRP 75% reduction in payment May 2014 through October 2014 June 2014 (June 2021) July 2014 (July 2021) August 2014 (August 2021) September 2014 (September 2021) October 2014 (October 2021) November Charged off with October effective date.   When available assistance is used on the account (Forbearance or Reduced Payment Plans), Ms. [redacted] is correct that this assistance helps bring the account into a current status. However, the prior delinquent statuses would not be erased due to the account being current. The account being current prevents any further negative reporting to the Credit Bureaus unless the account would returns to a delinquent status. Any prior negative reporting would not be removed, even if the account is current.   Ms. [redacted] may contact Loan Science if she has any further questions.

Loan Science received notification from Revdex.com of this complaint on September 1, 2017. In response to Ms. [redacted] complaint, Loan Science researched her account history and has determined that there have been multiple delinquencies.  As Ms. [redacted] stated in her complaint, Loan Science reports...

delinquencies based on the original delinquency date.  If multiple delinquency dates occur, the date of reporting starts with the most recent date.   Ms. [redacted] account reported delinquencies in the following months: August 2010 September 2010 October 2010 November 2010 December 2010 January 2011 Forbearance used to cover November 2010 through January 2011 February 2011 March 2011 April 2011 May 2011 June 2011 Forbearance used to cover May 2011 through June 2011 September 2011 October 2011 November 2011 January 2012 February 2012 Forbearance used to cover August 2011 through March 2012 March 2012 April 2012 November 2012 December 2012 January 2013 Forbearance used to cover October 2012 through November 2013 December 2013 January 2014 February 2014 March 2014 April 2014 Forbearance used to cover December 2013 through April 2014 RRP 75% reduction in payment May 2014 through October 2014 LAST Delinquency June 2014 July 2014 August 2014 September 2014 October 2014 November Charged off with October effective date.   Although the first delinquency occurred in August 2010, the most recent delinquency ,which was not brought current and resulted in a charge off, occurred in June 2014.  Loan Science’s reporting is based on the June 2014 delinquency date. Thank you.

Complaint: [redacted]
I am rejecting this response because:[redacted] I sent a email to [redacted] on Monday when she respond to mines after a few days when I get no reply and I putting the email at the bottom of this letter. Now I have to go to court to battle my late father's will. So I want to know what Documentations is that they need.The Email: It took you how many days to respond but, beside the point as I said before I still live at home and now that my mother is retire and her checks are going to be slower I have to pull more weight in the house. Not to mention my federal loans are now in payment mode and they are about $300 a month on top of anything else I have to take care which includes your dues. And now I have to go to more doctors because of my lungs and that cost money so by the time I get my check on Fridays. It gets eating up by medical, household and student loans I had to drain my savings account again to keep myself afloat. This is very draining emotional and physical.  [redacted] Ps, I contacted the Revdex.com since no one got by to me from my first email Sent from my iPhone On Aug 25, 2015, at 3:39 PM, [redacted] < [redacted]> wrote: Ms. [redacted]:   The two payments that you mentioned in your email were cancelled a few days after they were set up. Currently the -5 account is 133 days past due with a past due about of $1845.90. We offered 12 months forbearance time on this account which have been exhausted. In 2013 we offered assistance with re-age which would bring your account current with a minimum amount of full monthly payments. In September 2014 we processed an additional 6 months forbearance time to this account as an exception due to the circumstances at the time your account was 152 days past due and the forbearance would bring account current. January 2015 another re-age was offered and payments were set up to bring account current once payments processed re-age was completed March 2015. July 2015 you sent us an email advising that you did not want to be contacted in anyway except email we honored that request.   All efforts have been made to provide assistance to you with the -5 account unfortunately you have exhausted everything we can offer. In order to even request a possible 6 months hardship plan which is very limited per our guidelines we will need to know what the reason is for the hardship. If we were able to place your account on a lower payment plan for 6 months as a final assistance option you must commit to resume regular monthly payments when that time frame is complete.     [redacted] Operations Administrator Loan Science, LLC   P: [redacted] F: [redacted] E: [redacted] This email message is for the sole use of the intended recipient(s) and may contain proprietary, confidential or attorney-client privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the orginal message.   From: [redacted] Sent: Monday, August 17, 2015 10:41 AM To: [redacted] Subject: MY LOAN   I'm writing to let you know I set up payment for the dash-5 account on 9/4 and 9/11 for $186.00 each this is the best I can do since you guys don't wont to help me out like before even though you guys have screw me twice and I had to the Revdex.com involve as I said before I'm doing my best but, I will not drain anymore of my accounts dealing with you guys unless we can come to a agreement in which will bring my accounts current it will take longer to send these payments. [redacted] This email has been scanned for email related threats and delivered safely by Mimecast. For more information please visit http://www.mimecast.com
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: THIS IS INCORRECT INFORMATION. I DID NOT BRING THESE LOANS CURRENT AND THEN DEFAULT AGAIN. ACS/LOAN SCIENCE DECEPTIVELY ASKED ME TO SIGN A DOCUMENT TO TAKE THE LOANS OUT OF DEFAULT AS A FORMALITY NOT TELLING ME IT WOULD FURTHER DAMAGE MY CREDIT. THE FIRST DATE OF DELINQUENCY REMAINS 8/2010. I WILL FILE A COMPLAINT WITH THE FTC REGARDING THIS MATTER AS WELL. 
Regards,
[redacted]

Loan Science has made several calls to [redacted] in attempt to locate a specific consumer whose relationship we service. After review of those attempts we have concluded that one of our agents did not follow appropriate procedures, resulting in continued calls to [redacted].  We have placed a...

"Do Not Call" status on [redacted]'s phone number to prevent further phone calls. We sincerely apologize for our error and regret her experience was less than satisfactory. We have provided coaching feedback to the agent in question and will increase our internal monitoring activity of those agents to ensure compliance in the future.We take seriously our obligation to provide high quality service to our clients and the customers we service; and appreciate the feedback from [redacted], even in a complaint format. [redacted] is encouraged to contact me directly at ###-###-#### if he has further questions or concerns.[redacted],Loan Science

Complaint: [redacted]
I am rejecting this response because: I had to pay a bank fee for a insufficient funds in order for the 184.30 in order for the bank to clear that check and if I remember I say they should be responsible for that and lucky there was only one this time 
Regards,
[redacted]

We have resolved this issue to [redacted]'s satisfaction. The above rejection and the associated email forwarded by [redacted] on April 12 were written by [redacted] on February 23, prior to our resolution. We have no reason to believe [redacted] is anything but satisfied.

Mr. Williams has multiple relationships serviced by Loan Science. We have made multiple outbound telephone attempts, without success, to contact him regarding these relationships. Our standard procedure, in full compliance with internal policy and applicable law and regulation, is to conduct contact...

development activities when customers do not respond to our outbound telephone attempts. Such activities include attempts to locate customer contact information by calling relatives, among others. We have reviewed all activity associated with the relationships we service for [redacted] and our clients. Our internal review did not identify any activities outside Loan Science policy or applicable law and regulation. As to his allegation that Loan Science is "...using fake id to trick us into answering the phone, example there (sic) name now appears as Arizona Republic Newspaper..."; Loan Science does not use any caller ID technology. When we make outbound phone calls, we provide a phone number to the public switched phone network (PSTN) in order for consumers to return our calls. We do not and cannot control any caller ID (the fake ID [redacted]s seems to be referring to in his complaint) a phone carrier may attach to a given phone number. In short, we did not attach "Arizona Republic Newspaper" to our phone call; that was done by the phone carrier that delivered the call to Mr. Williams' number and is out of our control.We have further attempted to contact [redacted] by phone and email so he may have an opportunity to describe in detail what activities, specifically, he considers to be illegal. As of this writing, he has not responded. Unless [redacted] can provide additional information that may help us identify problematic activity or behavior from our systems and people, we must consider the matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Loan Science, LLC has attempted to call Ms. [redacted] 4 times since 3/15/18.  Ms. [redacted] has called Loan Science 2 times during this time period.   After receiving this complaint, Ms. [redacted] has been placed on our Do Not Call list and will not receive communication from Loan...

Science.Loan Science did not call on behalf of Century21 nor did Loan Science call from a Century 21 phone number.Due to laws and regulations, Loan Science is unable to disclose information related to our business activities until a person is verified using the last 4 of SSN or their date of birth. Without verification we are unable to provide details regarding the purpose of our call.If Ms. [redacted] has any further issues, she may contact Loan Science and we will be happy to assist her.

Current loan balances and interest rates for the six original disbursements are contained in the Private Consolidation Loan Agreement and Promissory Note which will be forwarded to Mr. [redacted] pursuant to our pending settlement agreement sent to Mr. [redacted] on October 25. As of this writing, Loan Science's representatives at the law firm of Sessions [redacted] have not heard from Mr. [redacted] or been provided with contact information for his counsel.

Ms. [redacted]'s private student loan is part of a student loan program that has limitations on the type and frequency of loan modifications that are available to borrowers in the program. As administrator of the loan program Loan Science has some flexibility but is ultimately bound by the terms of the...

loan program. Loan Science has in the past extended offers of and Ms. [redacted] has enrolled in the loan modification programs that were available to her under the terms of her loan and loan program. Unfortunately, Ms. [redacted] has used her entire eligibility for loan modification programs. We sympathize with Ms. [redacted]'s difficult financial circumstances. Our only remaining option is a temporary hardship program (which Ms. [redacted] has used extensively in the past). In order to qualify for a temporary hardship at this time, Ms. [redacted] will need to provide documentation of her ability at some specified future date (not longer than 12 months from the date she might enter a temporary hardship program) to resume making the full amount of her regular monthly payment. Such documentation would need to specify the source and amount of income that would be allocated to payments on this loan. We have communicated this to Ms. [redacted] by email, her preferred communication channel, and have not received a response as of this writing. As always, Ms. [redacted] is invited to contact me directly if she has questions or concerns.[redacted]Director of OperationsLoan Science, LLC[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

During an outreach call to Ms. [redacted], our representative inadvertently provided incorrect information regarding the resolution alternatives available to her. During a subsequent call with another agent, the correct information was provided; unfortunately the correct information was in conflict with the information originally provided to Ms. [redacted]. We have reached out to Ms. [redacted] and informed her we will honor the original information and offer we presented to her to resolve her situation. She told us she was satisfied with that outcome. 
We take seriously our obligation to provide professional, courteous and accurate service to all our customers, and regret we did not do so in Ms. [redacted]'s case. We have conducted follow up review with the agent who provided the incorrect information, and have scheduled that agent for more intensive quality review in order to prevent further inaccuracies.
We invite Ms. [redacted] to contact us if she has further questions or concerns:
[redacted], Operations
Loan Science, LLC
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During an outreach call to Ms. [redacted], our representative inadvertently provided incorrect information regarding the resolution alternatives available to her. During a subsequent call with another agent, the correct information was provided; unfortunately the correct information was in conflict with...

the information originally provided to Ms. [redacted]. We have reached out to Ms. [redacted] and informed her we will honor the original information and offer we presented to her to resolve her situation. She told us she was satisfied with that outcome. 
We take seriously our obligation to provide professional, courteous and accurate service to all our customers, and regret we did not do so in Ms. [redacted]'s case. We have conducted follow up review with the agent who provided the incorrect information, and have scheduled that agent for more intensive quality review in order to prevent further inaccuracies.
We invite Ms. [redacted] to contact us if she has further questions or concerns:
[redacted], Operations
Loan Science, LLC
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Good Afternoon:On 2/21/17, Loan Science, LLC (Loan Science) mailed a debt validation letter to [redacted] at [redacted] in regards to an account with North Central University (North Central).On 2/27/17, at 1:27pm CST, Loan Science received an incoming call from Ms....

[redacted] from phone number [redacted]. During this phone call, Ms. [redacted] stated that she does not owe funds to North Central. [redacted], Re-Entry Enrollment Advisor at North Central, joined the telephone conversation to explain why Ms. [redacted] owed the funds. Ms. [redacted] explained that the funds were used for Ms. [redacted]'s tuition and, when Ms. [redacted] stopped attending North Central, the funds had to be reimbursed to the Dept. of Education, and were therefore owed back to the school. Ms. [redacted] became upset and would not allow Ms. [redacted] to explain any further details. The call escalated and Ms. [redacted] became verbally abusive to Ms. [redacted].On 2/27/17, at 1:35pm CST, Loan Science received another incoming call from Ms. [redacted]. Ms. [redacted] stated that she spoke with someone at North Central and they were condescending. She requested supporting documents be sent to her due to her disputing this loan.Ms. [redacted] has contacted Loan Science via telephone multiple times after the aforementioned phone calls. During these phone calls, Ms. [redacted] asked additional questions about the loan and never requested that Loan Science stop contacting her.Loan Science has placed her account, phone number, and address, in a Cease and Desist status. We will no longer contact Ms. [redacted]. Please inform Ms. [redacted] that she will have to contact North Central directly for any further information regarding her questions and disputes.Thank you,

At Mr. [redacted]'s request we ceased our efforts to contact him regarding his federal student loan on September 11, 2015. We sincerely regret any inconvenience our efforts to help him resolve the past due status on his loan may have caused. We invite Mr. [redacted] to take action to avoid defaulting on his...

student loan, and stand ready to help him in the future. Mr. [redacted] may contact us at [redacted] or at [redacted].
[redacted] Operations Administrator

Complaint: [redacted]
I am rejecting this response because: They put me through hell and I never want to deal with them again. This is the second time I had to get the Revdex.com involve with this business. If they deal with me again they better get everything together next time if I have another issue like this one.
Regards,
[redacted]

Loan Science is contracted by schools to provide services to former students of those schools. Our attempts to contact [redacted] were related to one such contract. At [redacted]'s request, we have placed a Cease and Desist status on our account records for her. We will make no further attempts to...

contact her. I encourage [redacted] to contact me if she has questions or needs additional information or service.[redacted]Loan Science, LLC###-###-####[redacted]

Loan Science is under contract with the school [redacted] attended with his federal student loan to provide certain services that are required under Title IV of the Higher Education Act of 1965 as amended. Our attempts to contact him are in conjunction with those required services. Those services are...

heavily regulated, and require that we protect the privacy of borrowers we service under contract with the school [redacted] attended. We are not selling any product. The relationships between borrowers, the federal government, federal student loan servicers, the schools borrowers attended, and Loan Science are complex; and the laws that govern the delivery of the services we provide make the relationships somewhat opaque to many borrowers. We recognize and appreciate [redacted]'s concerns. As a result, we have taken steps to prevent any further attempts to contact or service [redacted].We invite [redacted] to contact Loan Science directly if he has questions or concerns.[redacted]###-###-####[redacted]