Local Motion Reviews (%countItem)
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Local Motion Rating
Address: 4902 Winnetka Ave N, Minneapolis, Minnesota, United States, 55428-4229
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On June 15 local motion movers broke the light fixture in our main entrance of our new home when they were moving a couch for us. After several emails with their claims department Bill *** (claims manager) agreed to reimburse us for 150$. That email was received June 25 2018. That same day Bill sent another email stating that the claim was closed and we would receive our check after processing. On July 17 we told Bill we haven’t received payment, he then said processing takes up to 30 days. It’s been 112 days since Mr. has said our claim was closed. I have left numerous voicemails and emails and can’t get a response from him. I have call and emailed Local Motion directly and all they do is say this is a claims issue and they cannot help me with the issue. I do t think what we are asking for is unreasonable just what they promised to reimburse us. We have all the email corespondents with Bill ***.
We are truly sorry for the delay in taking care of this complaint. Action has taken place today on the claim for $150 to a credit card on file. Thank you for your patience on this matter as it has been resolved.
The actual movers were good, hard working, polite and respectful. My problems started when I authorized payment. They took 300.00 more than we agreed to. It will take 4 days to get the money returned to me. I will never do business with people who steal money from their customers.
Local Motion owes me a refund. They agreed to a refund of fees but have failed to credit my credit card for over two months.
Our apologies for the delay on this matter as the refund was credited to the card on file! Thank You for you patience and understanding on this matter as we regret that it took so long to get this done! We will work harder on the oversight on these matters going forward!
I am rejecting this response because:
Three months and countless calls and they respond with a simple and empty “sorry”.
Utilized vault-in moving services on 8/29/18, storage for night of 8/29, vault-out moving services on 8/30. When quote was received prior to services, it was explained to me that on 8/29 trucks with "vaults" would be used. Movers would load the vaults, take back to Local Motion and unload the vaults into storage using forklift. Then on 8/30 the vaults would be loaded onto the trucks and brought to our new home for unloading. Movers came with regular moving truck and said they would have to unload it at Local Motion into vaults since they needed truck for another job. It was not our issue that the correct truck with vaults and what had been explained to me did not take place. I was charged for the time it took movers to unload the truck into vaults at Local Motion. The movers were at my home for 4 hours and I was charged for 7. My quote for 8/29 services was $679.50 and I was charged $1425.20. The movers did not go through an itemization with me before they left my home. I had to call/email to ask in order to see why my card was charged more than double the quote. I have corresponded with Bill over the past month and he indicated management would reimburse $354 which was 2 hours. I have not seen this reimbursement yet. Services were used over a month ago. Bill is no longer responding to my emails. I have left messages on the main line at Local Motion asking for a manager to call me. No responses at all. I have all emails with Bill printed so am able to provide proof of attempts to rectify and get reimbursed. Because our belongings were put on a truck, removed from truck and packed in vaults, and then unloaded - that left additional opportunity for damages. We have broken and scratched furniture, missing pieces of things leaving unusable and unrepairable, scratches and smudges on walls. My quoted move was $1,229.50 and I ended up paying $2,282.23. I understand quotes can fluctuate, but $1000 difference is outrageous.
I do apologize for any inconvenience experienced as a result of this situation. All charges are by the hour, we do not itemize, so as to keep the charges as low as possible. We have agreed to the compensation of $354.00 for the service issue. The compensation is in processing and will be finalized as soon as possible. Any damage claims can be filed through our claims department, and we can follow the processes to get them handled accordingly.
I am rejecting this response because:
I will not accept the response until at least the $354 has been reimbursed to me. That has not happened yet. Once I am reimbursed, I will accept the response. Thanks.
This is the absolute worst excuse for a moving company I have ever seen. Was quoted 3 and a half hours at $350 for my move from a one bedroom apartment but it took my slow incompetent movers 5 hours!!! THEY CHARGED ME $922!!!!!! When I called the manager he said I had 56 boxes and I said 30 but I only bought 30 boxes! I told the mover I wasn't going to sign his paperwork and he said he wouldn't leave until I do and that he won't get paid if I don't, I don't care that he wouldn't get paid but he forced my hand by not leaving, I should have called the police. I HATE THIS COMPANY THIS IS A SCAM AND THEY WILL TAKE ADVANTAGE OF YOU
t $140 you gave me, would have been more important than a dissatisfied customer spreading her experience around town. I will continue to spread my experience and review by word of mouth and internet rating sites.
2 hours past the estimated 3 was completely unnecessary for my one bedroom apartment. 5 hours to move a one bedroom is unheard of. Regardless $350 was the estimate and 2 hours past the estimate it went up to $922.. how does that make sense? This company is a scam and your workers are slow and incompetent. The 'additional situations' you speak of were the 'long walks' for the movers, although that was a complete lie they had access to an elevator that couldn't have been closer to my apartment and parked directly in front of my new place which is 13 minutes away from the old place and on floor 1 apartment 1. The move could not have been simpler. If this were a legitimate business you'd think that rectifying the situation with a refund, greater than that b
I sincerely apologize for any misunderstandings about how our services work to ensure a quality move using our household goods moving service. We created a service incident in our system and went through our procedural steps to collect information about what the issues were and how to resolve this matter with ***. Our sales consultant submitted an email estimate of 3-4 hours to complete the move of 15 to 20 furniture items and 50 boxes (approximate) which is a 2-hour minimum billed in 15-minute increments until work is completed. *** was billed for 5.5 hours of move time with the 2 man move team on the afternoon of 8-14-18 for a grand total of $851.89 which a $50 deposit was deducted leaving $801.89 due upon completion of service. We have all of our communications with *** from recorded conversations to scanned copy of BOL to notes about our interactions with *** through our SI process. We have credited *** $141.98 back to card we used on move day for her unsatisfactory experience (2 total billable hours, 1 per man) but does not think that is satisfactory enough. We got feedback from our move team that there were factors involved in additional move time which is why we require paperwork signed prior to starting so we have an understanding with our customers. We also need to ensure payment at the end of the move as well for good reason. $922 was held for the estimate, but the total charged was only$801.89. The hold on the additional $141.98 was then released.In closing, it's always unfortunate to ever have an upset customer. But we do work hard to work with our customers to resolve matters like ***'s as fairly as possible with the understanding we still provided a service(s) we need to charge for in order to comply with our tariff registered through the MTSA and MnDOT as a Household Goods carrier in the state of Minnesota. I appreciate your time and consideration with this complaint.
I am rejecting this response because:
This business has done this to many of their customers as clearly seen when reading yelp reviews. They charged me over 100% of their “estimate”. The movers claim their were more obstacles than described but that is COMPLETELY UN TRUE! They had access to an elevator and my new apartment was on floor 1 apartment 1! This company is a scam!
Estimates are NOT what to expect! Movers are late, slow and klutzy! My men had to help the 3 movers load and unload!! Still was charged almost $300 more than the estimate cost. Got a quote for a Wednesday at $54 an hour and when I changed it to a Friday it went up to $64, why does a Friday have to be more expensive? I can see a Saturday or Sunday but Friday is a week day plain and simple. I am fighting this all the way and I better get some sort of refund for the cost and stress this moving company caused me. My time slot was 12:00 pm to 4:00 pm and they showed up at 5:00 pm! Had to unload in the dark and made my new landlords wait for hours to let us in! Not good! These movers had to only move the furniture, what would I have paid for boxes, pictures, clothes etc...I would not recommend this moving company to anyone unless you get every last little detail and all the fine print because they will gouge you in the end!!
Just wonderful! I have used National Carries most of my life, but have finally settled down in Minnesota for the last few years. Moving from California to Florida to Illinois to Minnesota, I work in medical device sales and have been following where ever my career takes me.
We finally bought our first new home now that we are established in Minnesota. I was hesitant on using a local mover, but a friend of mine suggested I call Local Motion. I called and spoke with Tony in sales. He was amazing from start to finish. He walked me through from room to room and we added up all my furniture, and then we estimated the number of boxes. Because I've moved so many times, I had a good idea of the number of boxes I would probably have.
His estimate was about $2,400, which I thought was a great price. I told him I wanted just a couple other estimates before I booked, so he emailed me his estimate, and I held on to it. I called a few other local companies over the next few days, and even though there were a couple estimates that were lower in price, it was Tony's sales pitch that had me calling back to Local Motion. It's very nice to work with someone that sounds so trusting, mainly because I've been burned a few times from my long distant moves, and Tony was bar none, the nicest one I spoke with.
On the day of the move the crew called me about 20 minutes from arriving to let me know they were caught in some traffic, but ended up only being 5 minutes later than the expected arrival. The crew was extremely polite, and they calmed my nerves just by letting me know that they were there to take care of everything.
The move went flawlessly except for one scratch on a bookshelf from my youngest daughter's bedroom. The crew pointed out the damage right away and filed a claim-report for me. I told them I doubt I will need it fixed, but it was nice they pointed it out.
When the move was finished, it was well within reason of the estimate. Total, with a $100 tip, came to $2595.
I want to say a big thank you to the whole Local Motion crew. I will be referring you to my friends and family from now on.
- Susan
I highly recommend LocoMotion to help with moving needs. The staff is courteous, responsive, efficient and were very careful with my items.
June 12th was the day the movers did sheet rock and paint damage to my brand new home. An immediate phone call was made and Bill Whiteis stated he would email a claim form which I returned the same day as requested. In a verbal conversation he said these things happen and they have somebody that will come out and do the repairs or he would credit us back $200 if we wanted to get the work done ourselves. I have sent numerous emails to Bill Whiteis and the only return email was an offer of $100 or his contractor would come out and do the repairs. My return email confirmed his contractor should bring all materials out to do the repairs as it will cost me much more than that to have the work done and he said it can take up to nine months! It has now been two and a half months since damage was done and he will not respond to an email or return a phone call. I highly suggest calling another business for your moving needs. I guess the one star rating is because they showed up the day they said they would!
8/25/18 Ryan and crew arrived 9.00a. Immediate comments from Ryan upon seeing the basemen were "that's just junk; we're not going to move that," were disparaging and expressed an unwillingness to do the contracted work.
I informed my moving consultant (Tony ***) of the condition of my mother's house; I did not try to hide it. Either it was not communicated to Ryan, or Ryan did not understand what he was being told. Either Local Motion should have done a walk through of the site before they submitted a bid/quote, or, they should have asked for pictures. Neither was done.
Ryan wanted *** to sign some paperwork; she did not know what it was; neither did I. I had to ask 2x to get Ryan to explain that they were standard releases and insurance forms. These forms should have been provided to me for my signature before the work crew showed up.
Crew was tossing anything and everything into a box; example-mixing bills with knick knacks or bills with books; both Pat and *** got attitude when they asked the packer to not do that-they requested that the boxes have homogenous contents-i.e all bills or all books; attitude and unwillingness to follow simple requests by crew was such that *** decided she needed her male friend (Al) there to make sure the reasonable instructions provided by me through her and Pat were followed.
Work crew went to lunch and came back stoned. Called Cory in dispatch (***) about that. Al, the male presence there is a licensed and badged corrections officer with badge clearly displayed the entire time before and after lunch breaks. This is completely unacceptable behavior by the packers.
Packers were simply tossing items into the nearest box without regard for damage to the item being packed.
*** o.k.'d tossing a broken table and some flower pots. Several bags of clothes were pulled from dumpster; another packer attempted to toss some purses that were to be packed.
Packers left their personal trash in my mothers' house;
Upon arriving at this move the team was overwhelmed by the sheer number of items in the house and the way in which items were placed and stored in the home.
Although it had been communicated to our sales department that the home was ‘cluttered’ and would take additional effort to move, the actual extent of the circumstances far exceeded what we could reasonably be expected to encounter based on the customer declaration that the home was ‘cluttered’. For example, in some areas, items were stacked nearly to the ceiling, making it difficult to even get around inside the home. Our crew does not recall using the term “junk” and when describing the circumstances they encountered at the residence they certainly did intend to be rude, but were instead trying to convey a description of certain items not normally included or reasonably expected in the moving process.
While we do try to provide as accurate an estimate as possible on all occasions, sometimes there are unforeseen situations that occur that cause additional time and cost. Just creating a space by moving items in order to set up a packing area for each member took additional time. Our crew packs and protects all items as necessary but we cannot be held responsible for organizing and sorting of customers belongings in extreme circumstances such as were encountered in this home. Also, we have random drug test policies and procedures in place as well as our screening processes and background checks, all of which the crew has passed, and further they deny the use of any drugs, recreational or prescribed.
Being a moving company we do not typically assist with clean-up or removal and disposal of discarded goods, however our company and our team members have a long history of going above and beyond in assisting customers in need, with anything they can and we are proud of the service we have been providing to our customers for over 20 years.
I am rejecting this response because:First of all, none of my representatives there on 8/25 have a reason to tell me anything other than the truth; Second, the individual who smelled the pot smoke IS law enforcement and has no reason to misrepresent what he smelled whereas the crew from Local Motion has every incentive to deny what they were smoking as does Local Motion; Third, my representatives took pictures. which are attached; Fourth, ***, one of my representatives grew up around men and has mostly male friends-she was the one that felt uncomfortable enough by the attitude of Local Motion's work crew that she felt she needed the presence of a MALE friend to keep the attitudes of the all male work crew in check; Fifth, if the work crew felt overwhelmed by the project, they should have called either Local Motion or me. That did not happen.
While no company likes to think that they have employees that behave this badly, I believe the attached document and pictures speak for themselves.
I used Local Motion for three moves in the last year, and used their climate-controlled warehouse to store my furniture while I arranged to move out of state. I highly recommend this company. They are professional, worked efficiently to pack and move my entire houseful of things, and were on time. They also answered the phone or returned my phone call within an hour if I had questions. My furniture was packed into wooden crates for storage in their warehouse & everything was packed in the crates like a puzzle - which means they took time to pack things in a manner that meat using less crates which also meant less storage fees/month. A great company to do business with. They are the BEST!
Extremely courteous and very professional. Not only are the amazingly friendly, they’re fast and accurate!! This is my only mover. I’ve used them twice, recommended them many times, and I will continue to do so!! They’re simply the BEST. Period.
Awesome! Thank you for choosing Local Motion.
We have used Local Motion several times in the past and have always been satisfied with their service. Their movers were friendly, courteous and careful with our items. We would recommend them and use them again for any further move !!
Thank you for using Local Motion! We look forward to seeing you again when and if the need of our services arises again.
Local Motion movers did a great job moving my parents from their home of 45 years to a senior living facility. We had big furniture items, a lot of glass and even smaller items I threw in a the last minute. The guys were super nice, respectful of my parents and great movers. We went a little over on time, but we'd added items from the original quote, and the destination was constricted in terms of access, so all is good. I would recommend Local Motion to anyone. Thanks so much!!
we are happy to help! Thank you for using Local Motion.
We just wanted to send a quick note of appreciation for Local Motion sending Joesph, (lead) Josh, Jessie and Braydon for our move last Friday (July 6). If you’re looking for a crew to represent your company in the future, this is the group you’ll want to send. They arrived on time and in spite of malfunction loading ramp, were prepared to do the entire move without benefit of a ramp. What struck me as unusual is there was no whining, no complaining, no blaming someone else… nothing. Just ready to get going on the job. Fortunately they were able to repair the equipment and got moving in short order.
And they were a great team. If the definition of synergy is ‘the end result is greater than the sum of its parts’… that’s this team. They worked together playing off each other and never stopping. Everyone knew what they were supposed to do and when. Not one slacked off while others worked. They compliment each other. (On an aside, Joe led the team with precision without barking out orders. The team followed his direction without question.)
Finally, it was a young team. One doesn’t expect the kind of character they displayed from such a youthful group. They were industrious, at times humorous and always respectful. A great combination.
Please accept this note as our request for the same crew when we move to our new condominium this coming fall.
One final request: Would you please share this note with management and the owner of the company (and the crew itself). He/she should know about this outstanding team.
With gratitude,
Dan and Joan
Excellent! Thank you for using Local Motion. We look forward to helping you again.
We have worked with several moving companies (7 to be exact) and this was the worst experience we have ever had. We were quoted 6 hours, I told them I thought 4 guys and 2 trucks based on a walk through quote we received from another company, I told Bill Apple the exact amount of boxes and furniture from the walk through bid and that I agreed 4 guys and 2 26 ft trucks was reasonable. They seriously underbid. They sent 3 guys 1 truck, took them 2 hours to prep and 6.5 hours just to load 15 min to drive to the new house and 3.5 hours to unload, so I told them to stop with much of the house left to go since it seemed like it was taking so long. 12 hours total with Local Motion (and us helping them throughout the day move several things) our house was unloaded mostly into the garage. They had NO equipment (no hand trucks and no straps for moving the piano etc.) that they advertise they use these items for efficiency and to protect their workers from injury. It wasn't until we had gotten to the new house and I mentioned that we had moved several times with the military and this seemed to be taking a lot longer than other moves that the lead on the team perked up and had the guys hustling and moving a a faster rate.They had awful customer service after the fact, the house was closing in 3 days and the workers didn't listen to my husband about not taking a piano up the stairs and using the sliding glass door instead, they put several holes in the wall that we had to fix. We had to hire another company to finish the job the next day (the other company sent exactly who they said they would and were done in 3 hours with the other half of the house). They did a poor job quoting us and lacked the necessary equipment to move us in a timely manner that kept their workers safe (again several moves with the military we pretty much know what a move should look like at this point) but were told to go through the Revdex.com.
To whom it may concern;
I would first like to apologize for any inconvenienced as a result of this situation. Our phone estimates are based on the number of items to be moved provided to us by the customer. If the information is not correct it is possible the estimate will also not be correct. We do provide onsite estimates upon request. In this situation there was an obvious miscommunication which caused a much longer day than originally estimated. We will be contacting you directly to speak further about these matters.
Historically we have moved A LOT and we have used different companies. Local Motion is the ONLY company we have been happy with every time. They are organized, their process is streamlined, and the workers are polite and get to work without side chat and other activities on paid time. The furniture was well wrapped and handled even though we had some difficult pieces. Very happy with the service and we won't be using any others any more.
We appreciate the great comments. Our teams take great pride in their work, and this type of acknowledgment helps to reinforce it. Thank you for using Local Motion.
1.) Overcharged by $1000.
2.) They had an outside party onsite sign off on changes to an order when he had no financial responsibility or personal belongings being handled by this company. I was not made aware of any changes at any time before, during, or after the process, these were never agreed to by me, and I was lied to about what I was signing at the end of the job. I had refused to sign the paperwork because of the totals not agreed upon, was then flipped out on by their Team Lead, Andre, in my home for refusing to sign. Per a previous nights count, the contract changes had no merit and were not accurate.
3.) They were not done on time but over 5 hours overtime. Per the onsite Team Lead, Andre, this was on schedule for his schedule and work day. Because of this (being under contract to vacate the premises by 1:30pm), I had to compensate the new home buyers with 2 pieces of storage equipment with a total value of $1000.
4.) Multiple pieces of furniture were damaged in the process. I was not offered any additional insurance and was not made aware that this was available.
5.) They deliberately were slow to extend their day as I overheard their staff stating that their team Lead Andre told them to slow down, they were moving to fast.
6.) Per their team lead, Andre, no communication was ever given to him about a time he had to be out of the initial residence, even though this was stressed over multiple phone calls with Local Motion by myself.
7.) I did not receive all services paid for. I paid for 2 trucks for my move. When their was only 1 truck for hours, I asked where the other truck was. It was stated to me that the other truck was on another job in Waconia and wouldn't be able to get to my location until 3:30 pm even though my job start time was 10am.
8.) It was stated to me that they would be in contact with me over my issues and after 2 1/2 months with out any additional contact. This complaint is for contract, billing, refund, and service issues.
To whom it may concern:
The “outside party” referred to here was listed in our system as associated with the move. We require someone to meet the crew at the start of every move and at the end. This way we get a better understanding of the situation at hand and we can get our paperwork signed. We also do not have “moving contracts.” We provide an hourly rate and an estimated time to complete the estimated number of items to be moved. We rely on the customer to provide an accurate number of items to be moved so we can provide the most accurate estimate. In this case, the estimated number of items provided to us during the initial estimate was about half the number of items that were actually moved. This is the reason for the charges being greater than initially estimated. The damaged items have been addressed. Liability coverage is discussed and signed as agreed upon in the beginning of the move, and any additional coverage desired must be purchased before the move begins to ensure appropriate documentation. The second truck was late due to unforeseen circumstances. However, it did arrive before the first truck was loaded.
I would like to apologize for any inconvenience as a result of this situation. However, the amount disputed is the additional costs incurred by additional items needing to be moved. If a customer is unable to be present in the beginning of the move, they can list another person to assume responsibility to handle the necessary paperwork in their absence, which was the circumstance in this case.
had a very positive move with the team from LocolMotion.Highly recommend them.
Thank you for using Local Motion.
We had a great experience with Local Motion. Mark and John our movers and they where awesome!
Thank you!