Local Motion Reviews (%countItem)
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Local Motion Rating
Address: 4902 Winnetka Ave N, Minneapolis, Minnesota, United States, 55428-4229
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Movers were very kind, timely and efficient. This is my second move with LocalMotion and I have zero complaints. The price is great and they always come in under the time they bid out.
Excellent! Thank you for using Local Motion for all your moving needs.
We hired Local Motion to complete a recent move. They provided us with an estimate of $2,087 to complete our move that was broken down into two charges. One for removing our property from one home, and the other for delivering our property to our new home. Upon arrival to complete the first step of the moving process the movers indicated that they would not be able to move all of our property do to insufficient space on their trucks, and that the move would take over the estimated time because they would be trying to pack the trucks as efficiently as possible. Given the circumstance and tight window we had to complete our move and closing process on our two homes, we didn't have any other option but to sign their bill of laden and allow the team to move what property they could with the hopes of coming to an agreement with Local Motion afterwords. Their inability to move all of our belongings resulted in additional costs as we had to find last minute methods to move our belongings. It wasn't that they left a little behind, the amount was substantial. We filled a U-Haul trailer, a large enclosed trailer, a pickup truck, and large SUV. Not to mention, this resulted in us performing the services we had agreed to pay Local Motion for.
At the completion of our move, we were billed $2,599 (including a $100 initial deposit) for Local Motion's services over multiple charges. It took weeks with multiple follow ups to get some form of resolution from Local Motion, and when we did they agreed to credit us $108. Even with this credit we were still charged $404 more than the estimated price, paid for services that were not completed, and had to spend additional dollars to rent the U-Haul.
To whom it may concern:
I would first like to apologize for any inconvenience experienced as a result of this situation. Although we try our best to provide as accurate an estimate as possible for every customer, sometimes an accurate account of everything that needs to be moved, is not always communicated and for that reason, estimates are estimates, and not guaranteed. The estimated time of the first day was 6.5 hours and the actual time was 7 hours. The second day was estimated at 5 hours and the actual time was 4.75 hours. For your entire move the total was only 15 minutes more than estimated. The estimate also involved how many storage vaults needed, the estimate was for 10 vaults and the actual amount used was 12 vaults and there were an additional 6 rack spaces used. We moved many more items than originally estimated and were able to get it done in only 15 minutes more time than the original estimate. You were also able to take advantage of our free storage promotion which saved additional costs. However, we did refund the cost of the 15 minutes over the estimate as a resolution to this issue.
I am rejecting this response because: These statements are inaccurate. I have attached the two estimates provided by email from Local Motion for the completion of our move. You can see that the estimated times in the response Local Motion provided do not align with the information Local Motion provided us prior to selecting them to complete our move. In addition to the moves taking longer than estimated, Local Motion did not move a substantial portion of our items. This resulted in us taking on additional costs and performing the tasks of the job we had hired them to do. Not to mention scrambling last minute while closing on two homes to do so. In the end, we agreed to do business based on the assumption they would move all of our items for the agreed upon price they had provided ($2,087). Instead we have been charged more ($2,591.50), had to complete the work we paid them to do, and had to incur additional costs along the way. Prior to selecting Local Motion, we had reached out to a number of other companies to get estimates for our move. If we had been known we would be charged more than the estimated price to not move all of our items...we would have selected another company to do business with.
they moved items for us last fall and overcharged us $200 for the service. I had contacted them about it repeatedly with no response.
Then in January they brought our items from storage and also from our home to our new home. they broke a table, damaged numerous pieces of furniture. they did not cover flooring and carpets properly while moving and tracked mud and salt throughout our home. they did damage to walls and woodwork while moving. when I contacted Ryan the manager he was very rude and condescending to me. I filed the necessary paperwork and after weeks, he called and said that he talked to the movers and they denied what I had said. The lied and said our home was filled with people doing things while they were trying to move and they were the ones responsible for the damage. They did approximately $1000 of damage to our propertyin addition to the $200 they overcharged us lst fall. They offered us $200. Ryan said that state laws do not allow him to pay me any more. I did not accept the $200 it was an insult. They broke a $500 table in the move and hid it among the boxes rather than admit they had broken it.
Our past experiences with them had been wonderful, the past two were a disaster and their customer service non existent. The management doesnt care and their employees obviously have no problems lying about the work they are doing.
To whom it may concern:
I would first like to apologize for any inconvenience experienced as a result of this situation. Our focus has always been to provide the highest quality moving experience to our customers. However, as we are aware, sometimes accidents can happen, especially in icy winter weather conditions, as it happened to be the day of your move. After following our claims procedures, we have offered a cash-out on the claimed items based on the coverage chosen. As a business, we operate under the law and follow the rules of our tariff. Although we cannot just give back the entire move cost, the offer of $200 for the service issue still stands.
I have been over all transactions regarding your account and there was no overcharge of $200 on any of your moves. The move last fall did take a little longer than the original estimate, which you were charged for the additional time, but there was not an overcharge. We do understand the quality of service was not to your expectations and or that reason is why we offer the $200.
Our crews are trained and in the habit of using floor protection on every move, and there was no exception for your move. The crew had used all of the required floor protection in all necessary areas as soon as they arrived. At the point of arrival, they were told that they would not be accessing certain areas of the house and were instructed not to lay protection in those areas. As the move progressed, they were informed that they now would be entering those areas, so the crew placed additional protection (in the form of our moving blankets) in order to protect those areas as well. There were others in your home during this time, such as the cable installer and construction workers of whom may have been responsible for the dirty flooring.
As for the damaged table, we have followed our claims procedures and offered a cash-out based on the coverage option you chose during your move.
I am rejecting this response because:
The quote (from Bill ***) for the move last fall was $550 and I was charged $777, I believe that is an overcharge. The reason that the move took longer was because your movers called my husband to meet them to get to the property, not our fault.
As for the January move, they DID NOT properly cover the carpet in the upper level, granted my husband said there was not furniture to be moved there, but he had forgotten about a desk and bookcase that had been in storage with you. Even so when they realized they need to go upstairs the did not adequately cover the carpet. I have photos of mud prints on brand new carpet to show. Only after I saw the damage and asked them to cover the carpet completely, did they do it. They did not cover the wood steps that came into the main floor of the house. I would think that that area would be a required area to cover. They were so lazy and disrespectful that they brought the patio furniture through out house vs. walking around the side of the house!!
The workers that you refer to that were in the house were touching up paint and left shortly after you arrived. The job supervisor was also there and they were not responsible for any mess left in the home, they had respect for our property. The cable installer was also there but he did not arrive until mid afternoon. He had the courtesy to wear booties while in our house. He also commented on how disrespectful the movers were of our property. He commented that he couldn't believe that they would walk on new floors with dirty muddy shoes and not cover them. I am sure if I called him he would be more than happy to tell you what he saw!!
Local motion has photos of all damage done, I am happy to send them again if Revdex.com would like to see them.
We called Local Motion because we've seen their trucks around and the entire process was FANTASTIC! The original quote was sent to me extremely fast and the genetlment I spoke to was very pleasant and informative. Picking up the loaner boxes was very easy and they were high quality boxes. Day of the move the movers showed up on time and were excellent at explaining what they were going to do and executing. I was hesitant at first because they were all young guys but very professional and fast! The move into our new home was quick and painless. I'd highly recommend using Local Motion to anyone!
Thank you for the review. We are glad to hear about your great experience with not only our free unlimited box use promotion but also the moving crew's communication and work ethic. Our movers are highly trained and proud of their work and really appreciate your positive feedback. We look forward to providing the same quality of service for all of our future customers as well.
company transported cases of wine/liquor when they are not authorized/licensed to transport liquor in the state of Minnesota. We had a missing case of wine and Anthony asked for a beer while working in which we filed a complaint for drinking on the job and then stealing liquor. Ray from local motion has been dodging our phone calls. Human resources is not returning phone calls. I will be filing a police report.
To whom it may concern:
I would first like to apologize for any inconvenience experienced as a result of this situation. After getting statements from all involved, we found that the customer was informed that we do not haul alcohol, and they agreed to move the box themselves. The box was never moved by our crew or loaded into our trucks. We have informed the customer that we have done everything we could to attempt to locate the missing box and that they could/should file a police report if they choose.
To whom it may concern:
It is quite distressing to have such invalid statements said about our employees, regarding their honesty and integrity. In my previous response I advised that the customer file a police report if they feel there is a need. After the completion of the move, our paperwork was initialed AND signed by the customer stating that all items had been delivered and the truck was inspected to their satisfaction. After receiving written statements from our employees, and the daily inspection of the truck, we found no evidence of any wrongdoing and therefore cannot warrant any further action(s) regarding this situation.
I am rejecting this response because:
We were never asked to view the trucks to make sure that all of it was delivered. We had verbalized our concern over a missing case of wine and they had stated that we have 9 months to file a claim on the item if it is still missing but they encouraged us to look first. They transported liquor when they shouldn’t and we filed a claim back on 12-26-17, which we have not been reimbursed for any of it. I have contacted the state department of transportation regarding terms and conditions under a contract they have with them. I called Eagan police and we are in the process of getting a civil court date. The carrier/local motion shall be liable for physical loss of or damage to any article. We do not have any copies of paperwork that we signed off on being ok w the transportation company and local motion is a disgrace. We have contacted attorney general, Lori Swanson and also submitted paperwork to her. Local motion stole on our property and violated many codes, including code of conduct, code of terms and conditions for transportation and a code of ethics. We will not stop until we have justice.
I obtained an estimate from this company for moving my belongings. I told them the number of boxes and each piece of furniture. I also told them that there would be a layover as I was closing at my new home and the movers would be done moving my belongings out before they could move them in. The sales person (Bill) said that they would be taking a lunch hour and the rest would be billable. I understood that. He gave me an estimate of $600-750.
The day of the moving came. They were done moving out around 1:00. They began unloading at 2:30. When they were done, the lead person told us that our total was $1424.35. I told him what the estimate was and he told me to call the office and talk to them.
On the following business day, I called Bill. He said that he would need to look into the discrepancy and would get back to me as he stated that their estimates are usually with 5-10%, give or take. Three days later, I called Bill. He said that he could take an hour off for the down time ($177) and that was it. I explained to him that I expected to pay the $750 plus the one hour of downtime. He told me that it took longer than they thought it would take. I explained that I told him everything I needed moved and HE determined the time it would take. He was wrong on how long it would take. Regardless, his estimate was between $600 and $750. He said that a $177 credit was the best he could do.
To Whom it may concern:
The original estimate for this move was for $766.35. This estimate did not include any down time the movers would incur because of closing issues. The customer was aware of this and knew that if there were closing issues, it would incur additional charges. Once the movers arrived, they were able to assess the move firsthand and try to get a more accurate estimate. They estimated the cost to be $1253.10. The customer agreed and signed the paperwork stating that this was acceptable. The movers ended up with 2 hours of down time due to the closing. The total cost of the move was $1424.35. Because of the situation, the customer was given back a credit of $177, one hour of time for the closing issue. I feel this to be more than fair as the total cost is then only $44.25 more than the last estimate the the customer had agreed upon.
I am rejecting this response because: It was my mistake for not reading the entire piece of paper that the movers presented to me when they were there to load my furniture. There was conversation related to the number of boxes but no mention made of the adjusted price. Even if it had been mentioned, we would have had no other choice but to use Local Motion since we were boxed up and ready to go. Had I known that Local Motion didn't know how to make an estimate without seeing it first hand, I certainly would not have used Local Motion. I, and everyone that I have spoken to about this, believe that we were misled. When I talked to Bill on Monday, he claimed that the phone estimates where usually within 5-10% of final cost. This was certainly NOT the case.
I couldn't be more unhappy with how this was handled. While I am only a person of one, I will do everything in my power to see to it that other people don't get caught in the same "trap" we stepped into. I'm an honest person with integrity and think Local Motions way of doing business is shameful.
To Whom it May Concern:
I apologize for any inconvenience, however, the credit was processed by our financial department on 12/27. Depending on the bank it can take up to 10 days for the credit to be applied. Holidays can also extend the process. Pleaee contact you financial institution for additional information. Thank you.
movers broke legs off china hutch, ruined top on nightstand and destroyed 1 bed support bracket . We cannot get Local Motion to pay for the damages they did. The damages were admitted to buy the employees of Local Motion at the move in on October 3, 2017
To whom it may concern:
I would first like to apologize for any inconvenience experienced as a result of this claim. It is our policy to settle all claims within 90 days of submission. While we do try to resolve all claims as soon as possible, sometimes situations arise that are beyond our control and cause delays. I will contact all necessary parties to ensure that we get this situation handled correctly and in time with our policies.