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Locus Telecommunications, Inc.

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Reviews Locus Telecommunications, Inc.

Locus Telecommunications, Inc. Reviews (300)

We thank Mr*** for allowing us to address his individual concern and assure him that we remain committed to his satisfaction
Roman"> In conjunction with said commitment and having reviewed all internally available records, we regrettably advise that we’re unable to extend any feasible assistance in this particular case as the referenced payment occurred by way of a 3rd party, for whom we have no access (to their records) and have no authority or influence over
That being said and as the relevant *** *** service appears to be ACTIVE with a [current] expiration date of 11/21/on our end, we instead recommend that he seek assistance directly from the 3rd party itself, if the matter has yet to be resolved We thank him for understanding our position and insist that we be contacted if we may be of assistance with any alternate *** *** product/service related matter, as we remain at his eager disposal Regards,
** *** SrManager
Customer Relations Operations

Revdex.comRE: Complaint ID# *** (Mrs*** ***) In accordance with and in response to the above-referenced matter, we thank Mrs*** for allowing us to review this matter. We contact her via email and reassure her that Locus Telecommunications,
Incremains committed to ethical business practices and customer satisfaction alike. That being said and having reviewed our internal records for mobile number ###-###-#### it shows as currently active under our service.In regards of Mrs*** purchase, it appears that she obtained our products from a local retail storeSince her complaint and alleged experience(s) involves athird party business entity and not Locus Telecommunication. Normally we will ask the customer to contact the third party and follow their return/exchange policy. However, we are making and exception in this particular case due to the circumstances. We have extended Mrs*** account’s expiration date for one month to compensate her expenses that being April 29, 2015.Our sincere apologies for any inconvenience during such a delicate and sensitive time form Mrs***.Respectuly,*** ***Compliance CoordinatorRisk Management DepartmentLocus Telecommunications, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I have also contacted the business via customer service on 12/17/and find that this resolution is satisfactory to me

We thank Mrs*** for allowing us to readdress her individual concern(s) and extend our genuine apologies for any highly unusual delay(s) and or inconvenience(s) inadvertently
experienced. I assure her that we remain committed to her satisfactionIn conjunction with said commitment and having now reviewed all internally associated records, I advise her of the following:
1) Her replacement SIM has already been mailed out and is on its way to her, if it hasn’t been received already. Whereby, her relevant order cannot be reversed at this time
2) I’ve therefore taken the alternate liberty of refunding Mrs*** most recent online ($30) airtime recharge on the same debit/credit card ending in 7274. Said refund should be available to her within 3-business days, though actual processing times may vary by financial institution
3) Our aforementioned refund does not affect the replacement SIM in any way and Mrs*** may continue to use it as originally intended, upon receiving it. Instead, the $refund is our way of saying "sorry [for our prior short-comings]” and “thanks [for her patience and understanding]”. Note: The prior, highly unusual delays appear to have been inadvertently caused by our East Cost fulfillment center/warehouse’s relocation during the late summer/early fall time-period.
In the end, we value Mrs.*** business and thus, hope that she deems our response(s) and action(s) to be to her satisfaction, as we otherwise remain at her eager disposal.Sincere Regards,
** ***, SrManager
Customer Relations Operations

I have been unable to get in contact with Locus Telecommunications H2O boltpeople. There is currently no tangible resolution to extend my H2O Boltservice thru 02/11/15 as I do not want to give out my account number online.So, as of 12/23/14, their promise has not materialized and I am currentlystuck with paying double ($110.00) for only thirty days' service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1***, and find that this resolution is satisfactory to me
As long as you figure away to exchange or credit I will be ok with thisI can not sell them like they arePlease call my office at ###-###-#### or my cell at ###-###-#### to arrange this

We thank our valued customer for brining this matter to our attention and thus, extend our sincere apologies for any inconveniences and or delays experienced to date. That said and while we offer a 14-day Moneyback Guarantee on our merchandise (purchased directly through us) it appears that
this item no longer qualifies for such.Nevertheless, we'll have one of our support staff supervisors reach out to Mr*** at the daytime contact number provide in an effort to further assess his individual situation and determine if we may be of any feasible assistance and or guide him accordingly.Regards,** *** SrManager of Customer Relations Operations***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meMany thanks to the Revdex.com without them this problem might not have ever been resolved
Regards, *** ***

We thank Mr*** for bringing this matter to our attention and extend our sincere apologies for any prior inadvertent confusion, inconveniences and or unusual delays in addressing this matter. We assure him that despite what such may have temporarily led him to believe we remain committed
to his satisfaction
We're equally committed to the safety and security of our valued customers and public alike, whereas we understandably react aggressively when alerted to credit card fraud or identity theft related matters. It was in response to such a prior “alert” (aka notice) that Mr*** *** *** *** prepaid service was temporarily interrupted
That being said and having reviewed all associated particulars and Mr*** generous accounts of the chain of events which unfortunately led to such, we’ve now reinstated the service under the relevant number and all recharging privileges. The *** number now boasts a new airtime expiration date of 03/02/14. It will need to be replenished (aka recharged) on or prior to such date in order to avoid any future interruptions in service
We close by extending our sincere hope that Mr*** finds our response and action to be suffice as we otherwise remain at his eager disposal at ###-###-####
Regards,
*** ***
SrManager of Compliance & Regulatory
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, and hope
to receive my refund in a timely manner!
Regards,
*** ***

Revdex.com:
I truly appreciate all that Mr*** has done, but my main concern is receiving better methods of customer support within the brand for BOLT usersI hope to see that in the near futureThank you

I thank *** *** for allowing us to readdress this matter and extend my sincere apologies for any mutually undesired
experience that may have suggested that we’re anything other than committed to satisfaction That being said and proceeding in a manner that is more consistent with our aforementioned commitment, I’ve now taken the liberty of reversing the relevant online $order from 08/18/14. Meaning, that a refund should be observed at his/her banks end in approximately 3-business days, though actual processing times may vary by financial institution
I respectfully emphasize that said refund was issued despite our clear and concise refund policy as previously referenced by *** and despite the fact that our *** Wireless GSM prepaid service under the relevant mobile number of ###-###-#### continues to be used to date I’ve also shared *** feedback and overall account of his/her individual experience with all internally concerned departments, so that they too may consider any and all necessary course of action to improve our service(s) and customer experience(s) I genuinely hope that *** finds my actions to be satisfactory and wish him/her all the best going forward regardless of what service provider he/she ultimately decides to go with.
I close by reminding him/her that we remain at his/her eager disposal, if we may be of any additional assistance, now or going forward
Regards,** ***, SrManagerCompliance & RegulatoryRisk Management Department***

Complaint: ***
I am rejecting this response because: their apology was about not clarifying their policy at the start of the planMy issue is that they didn't notify me before stopping the serviceAlso when I discovered "Accidentally" that my phone is out of service because I need to update my card information, I went online to update my card informationThen I asked them to resume my service, they didn't respond as quick as the way they end my serviceI tried their online chatting about times with different agents and they couldn't help meThen I used a friend's phone to call them and they kept me over the phone around minand when I asked to talk to the supervisor they yell at me and hang up the phone. My adjustment is to get non polished apology, make sure that these won't happen in the future,and improve their customer services
Regards,
*** ***

We thank our valued customer for allowing us to readdress this issue and extend our apologies for any inadvertent delays in issuing his/her desired refund. That said and having reviewed the particulars of his/her individual matter I advise that his 02/15/online order number *** has now
been reversed. A $credit should appear within the credit/debit card associated bank within 3-business days though such may vary by financial institution. *** *** *** *** *** ** *** * *** * *** *** *** ***

Revdex.com Complaint
Re: ID# *** (*** ***)
0pt;">
We extended our sincere apologies to Mrs***, for any inconvenience she might have occurred and assured her that Locus Telecommunications (H2O Wireless) remains committed to customer satisfaction
Mrs*** stated, it seems our website is not very clear when it comes to port in numbers. We are currently working on the issue
I have personally mailed a new SIM card to Mrs***. To activate the SIM Card, please make sure that you contact our Customer Service Department ###-###-#### and make sure you tell the representative that is a port in request.
Once the number has been ported in successfully, you can contact me *** in order to transfer the funds from the old number to the new one. (Note: Representatives do not have the authorization to do it)
The above being said, we respectfully consider this matter closed
Sincerely,
*** ***
Compliance Coordinator
Legal Department
Locus Telecommunications, Inc

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me
Regards, *** ***

We thank Mr*** for bringing this matter to our attention and extend our sincere apologies for any prior inadvertent delays or confusion experienced. We assure him that such is not indicative of the norm.
In conjunction with such and having internatly investigated such, I've learned that this matter was previously resolved by way of our Customer Relations Management Staff and no additional actions are warranted
In light of such, we close by assuring all concerned parties that we'll share Mr***s feedback with all internally concerned parties in an effort to prevent future delays from occuring

Complaint: ***
I am rejecting this response because:
The “Terms” of our service regarding “Unlimited Plan Abuse” was not revealed when I signed up H2O unlimited plan In other words, I did not know the terms ever since terms were not revealed when I signed H2O serviceEven in the terms, there was no statement about the quota limit of data plan If I hit data plan quota limit, H2O could require me to pay additional fee in order to continue H2O arbitarily froze my account and its agent could not
do any favor for meI went H2O's local agent, located in Route 27, Edison, NJ and asked to port the phone number *** on April 8th The agent told me that she could not even see the number in the system
Therefore, I could not port my number The agent told me to call H2O to get account number and PIN number from H2O However, my request was denied after I called H2O customer service agent and asked for account number and PIN number from H2O because my account was frozen
I did try to get my phone number ported within days, but I could not do it because H2O restricted me to inquire my account details Let's why I used Revdex.com.org to help me get my old number ported
I suggest H2O to provide me with account number and a PIN number so that I can use them to port my phone number and resolve this disputeRegards,
*** ***

Complaint: ***
I am rejecting this response because: The service I had purchased was monthly planWhy did I purchase three times within days? The reason is the customer representative did not do their work correctly and intentionally refused my chat requests for a whole night after I disputed with him/her. This did something so that I was double charged and the customer represent revenged me in this wayI spent at least one hour to make them activate my accountAnd they did not do it right. Apparently they are multi-tasking
The worst part is their attitude and they revenged me by double charging meWhy did a customer have to purchase three times for a monthly plan within days? This is the result of your disgusting service! And your people insulted meI demand refund and fire your customer service head.
Regards,
*** ***

We apologize for any inadvertent lingering confusion or misunderstanding and note that our response was not based on our interpretation of our valued customers intentions, nor necessarily the 3rd party venue/point of sale through which the relevant purchase was made. It was made in direct response to our findings which confirm that two $replenishments did in fact take place under the relevant H2O Wireless GSM prepaid mobile number on 01/01/and that said replenishments then-afforded said number the appropriate extension in service.
That said and while no actions continue to be warranted on our part, we've nevertheless taken the liberty of extending the herein-discussed service by one week, bringing the new service expiration date to 03/09/as a show of good faith and in response to our valued customers latest communication
In doing so, we note that said H2O Wireless GSM prepaid mobile number will need to be replenished no later than 03/09/in order to avoid an interuption in service. We hope that our current efforts are better received and thank all involved parties for allowing us to revisit this matter
Regards,
*** ***, SrManager
Compliance & Regulatory
Risk Management Department***@locus.net

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Description: TELEPHONE PRE-PAID CARD SALES & DIST., TELEPHONE COMMUNICATIONS

Address: 111 Sylvan Avenue, Englewood Cliffs, New Jersey, United States, 07632

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