Locus Telecommunications, Inc.

We thank Mr. [redacted] for allowing us to re-address his individual concern and extend our heartfelt apologies for any confusion, frustration and or delay(s) inadvertently...

experienced.  I assure him that we remain committed to her satisfaction. In conjunction with said commitment, I’ve taken the liberty of reinstating his [redacted] service and providing it with one month of complimentary service.  The new/current expiration date of service is 11/22/14. .  I simply ask that he reboot his [redacted] device, so that it may recognize the changes and establish a new connection to the underlying carrier network. 
Additionally and because we unfortunately cannot accept returns on items purchased by way of a 3rd party, nor on merchandise purchased from us beyond the most recent 14-day period, I’ve also proceeded to refund Mr.[redacted] most recent online $50 replenishment as processed on 09/17/14.  Said refund should be apparent on Mr.[redacted] card/account ending in [redacted] within 3-7 business days although actual processing times may vary by financial institution.
That being said and in an attempt to clarify the “using it too much” reference, I respectfully refer Mr. [redacted] to the area within our online TERMS & CONDITIONS\Authorized Use Policy as found at [redacted] wherein the below is located:
UNLIMITED PLAN ABUSE For any Service that includes unlimited features, “unlimited” does not mean unreasonable use. [redacted] unlimited voice features are provided solely for dialogue between two individuals and for non-commercial use. Other uses have a disproportionate impact on network resources and are therefore considered unreasonable. Unreasonable voice use includes, but is not limited to, the following: monitoring services, transmission of broadcasts, telemarketing, call center services, autodialed calls, an abnormally high number of conference calling, calls, or messages, and/or calls of abnormally long duration. [redacted] unlimited data or messaging features are provided solely for purposes of non-commercial messaging, Internet browsing, e-mail access, and the non-continuous streaming of data (e.g. downloading files). While most common uses are permitted by our data and messaging features, there are certain uses that cause extreme network capacity issues and are therefore prohibited. Our data and messaging services may not be used: (a) to generate excessive amounts of Internet traffic through the continuous, unattended streaming, downloading, or uploading of videos or other files, (b) to operate hosting services, (c) to maintain continuous active network connections to the Internet such as through a web camera or automated machine-to-machine connection or peer-to-peer (P2P) file sharing, (d) to disrupt e-mail use by others using automated or manual routines, including, but not limited to "auto-responders," cancel bots, or other similar routines, (e) to transmit or facilitate any unsolicited or unauthorized advertising, promotional materials, “spam,” unsolicited commercial or bulk e-mail or messaging, (f) for activities adversely affecting the ability of other people or systems to use either H2O's wireless services or other parties' Internet-based resources, including, but not limited to, "denial of service" (DoS) attacks against another network host or individual user, (g) for an activity that tethers or connects any device to personal computers or other equipment for the purpose of transmitting wireless data over the network (unless customer is using a plan designated for such usage), (h) as a dedicated data connection, (i) for abnormally long data transmissions, or (j) for any other reason that, in our sole discretion, violates our policy of providing “unlimited” Services for non-commercial use.
In conclusion, anyone deemed to partake in activity that falls under the aforementioned scenarios (i.e. violating our service T&C’s/policy) by the relevant service-corresponding underlying carrier [who monitors the network] will unfortunately be subject to immediate interruption in service, with or without notice.  Note:  It unfortunately appears that Mr. [redacted]t pre-deactivation activity was deemed as such by the underlying carrier, thus resulting in the mutually undesired experience now being discussed.
In light of such and now that Mr. [redacted] service has been reinstated (by me) I respectfully implore Mr. [redacted] to be more wary of his use and or of that of any family member/guest that may simultaneously relying on his [redacted] device, as to avoid being re-categorized as “abusive” or “unreasonable” going forward, particularly any continuous/prolonged periods of connectivity wherein an inadvertent strain on the underlying carrier network may directly ensue.  I also recommend that he power off the device when not needed, as to avoid any unnecessary or unauthorized usage/activity.
All in all, I sincerely hope that Mr. [redacted] finds my overall efforts to be more consistent with our originally referenced commitment and remind him that our “Live” support staff remain at his eager disposal by way of our ###-###-#### toll-free customer support number if we may be of any assistance in the future, as we’ll proceed to consider this individual matter to be effectively closed.
 
Regards,
[redacted] Sr. Manager
Customer Relations Operations

Revdex.com
ID# [redacted] ([redacted])
face="Times New Roman" size="3">  
 
               In response to the above referenced matter I extend our apologies for any misunderstanding or inconvenience that you may have experienced.  I reassure you that Locus Telecommunications (H2O Wireless) remains committed to customer satisfaction.
 
               Our records further show MDN [redacted] was enjoying all plan—corresponding features, until it was deemed to have breached the “Terms” of our service regarding “Unlimited Plan Abuse” as outlined at [redacted].. It was for this exclusive reason that any plan-corresponding feature and or the service itself was interrupted.
Once the account brakes the terms and conditions regarding excess data we are no longer able to restore the mobile number under H2O Wireless service.   Ms. [redacted] you have been a faithful customer since 2016 and for that reason; we have process a refund for the last payment processed on 5/7/2016 as a onetime courtesy.
 
We respectfully consider this matter closed.
 
              
Regards,
Compliance Coordinator
Locus Telecommunications LLC.

We thank Mrs. [redacted] for allowing us to readdress this matter and apologize for any inconveniences or misunderstandings that she may have inadvertently experienced.  We assure her that despite what such may have led her to believe, we remain committed to her satisfaction.
In...

conjunction with said commitment and having reviewed the matters pertaining to her individual experiences or concerns, I regretfully concur that the prepaid service under the H2O Bolt device specified within her complaint was in fact been terminated at the request of the underlying carrier, citing that it breached the terms of said service as found at (https://bolt.h2owirelessnow.com/mainControl.php?page=Tc#authorized).  More specifically, it recorded activity deemed to be “unreasonable” or “excessive”.
That being said and in an effort to proceed in a manner that is mutually satisfactory, I’ve now restored the service and ask that our valued customer “power cycle” her device, meaning powering it off and powering it back on moments after, so that it may recognize and accept the changes.  The new expiration date on the device is 08/13/14.  We’ve also refunded her two $50 recharges processed in June emphasizing that one was not a “duplicate” or “unauthorized” but that instead that it failed to result in a product
service replenishment because the wrong ActFast code was entered, i.e. [redacted] instead of [redacted]
In closing, we hope that our valued customer deem our actions to be more consistent with our aforementioned commitment and strongly urge her to be more wary of her usage/activity as any future “excessive” or “abusive” use may result in similar, abrupt interruption of her service for which we’ll unfortunately not be able to extend the same recourse/courtesies.  Note:  Perhaps consider turning it off while you’re at work so that nobody else may access it, etc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Thank you for the time and further understanding of the situation.
Regards, [redacted]

We thank our valued customer for bringing his matter to our attention and extend our sincere, humble apologies for any mutually undesired experience(s) he's endured.  I reassure him that we remain committed to his satisfaction despite what such may have temporarily led him to believe.In...

conjunction with such and in an effort to clarify matters, it unfortunately appears that the autorecharge $30 payment systematically attempted on 09/29/14 was DECLINED by the card issuing bank, thus temporarily suspending his autorecharge account and equally unfortunately facilitating the [then] temporary interuption in service due to non-payment.I apologize if this chain of events wasn't cleary explained to Mr. [redacted] during his prior communications with us and assure him that all internally concerned parties will [now] take the appropriate actions to make certain that the same doesn't recur going forward, as our relationship with our clients is paramount to us.The above being said and as a show of good faith (though everything appears to have since been resolved) we've taken the liberty of refunding one of Mr. [redacted]'s prior $30 online payments against a debit/credit card ending in [redacted].  Said refund should be apparent in approximately 3-7 business days, though actual processing times may vary by financial institution.I sincerely hope that Mr. [redacted] finds my response(s)/action(s) to be more consistent with our aforementoined commitment and I'll proceed to consider this matter to be effectivley closed if I fail to hear otherwise.Regards,[redacted], Sr. ManagerCustomer Relations Operations

March 22, 2016
Revdex.com
face="Times New Roman" size="3"> Re: Complaint ID# [redacted]

In response to the above reference ticket number, we would like to apologize for any inconveniences you might have experienced with our service.  I reassure you that Locus Telecommunications (H2O Wireless) remains committed to customer satisfaction.

Our records indicate that our shipping department received the device and has created a refund to your account in the amount of $85.00 Please allow 3 to 7 days for the credit to reflect in your account depending on your credit card financial entity. 

Note: Shipping charges are not refundable as per our terms and Conditions state:

(4) Restrictions & Fees Prepaid account balances and original shipping and handling fees are not refundable. [redacted]
1.      If any device is not returned in like-new condition, the device will not be eligible for a refund and may be returned to you at your cost
2.      If a SIM Card or accessory is missing, you will be charged a restocking fee of (15)% of the purchase price (except where prohibited by law) but may still be eligible for a refund on the device.
3.      If a Hard Card is missing/scratched/used, the Hard Card will not be eligible for a refund.

Our records indicate that the issue has been satisfactory resolved. We respectfully consider this case closed. 


Regards,
Compliance Coordinator
Locus Telecommunications LLC

We thank Mr. [redacted] for bringing this matter to our attention and re-extend our apologies for any inadvertent misunderstanding or dissatisfaction.  We humbly reassure him that despite what such may have led him to believe, we remain committed to his satisfaction.
In conjunction...

with said commitment we note that Mr. [redacted] generous concerns and feedback have been shared with the appropriate internal parties for their consideration, in an effort to prevent this misrepresentation of our commitment from recurring.
We've also taken the liberty of processing the necessary inter-departmental paperwork so that Mr. [redacted] partial refund request may be fulfilled within the up and coming business days.  That said, we ask that he kindly allow 3 business days for internal processing and 3-5 business days thereafter for such to post within his respective bank account (Note: processing times may vary by financial institution).
We close by expressing our sincere desire that Mr. [redacted] finds our final actions to be more consistent with our herien-referenced commitment to satisfaction and thus, hope to be of service to him in the future.
Regards,
[redacted], Sr. Manager
Compliance & Regulatory
Risk Management Department
[redacted]

, we extended our sincere apologies for any inconvenience that might have occurred and assured that we remain committed to customer satisfaction.The free SIM card sent to Mr./Mrs. [redacted], has beenreceived, we were not able to find any damage. However as part of our mention...

commitment to customer'ssatisfaction and out of courtesy, I personally mailed a SIM Card today.That being said, we respectfully consider this matter satisfactorily closed.

RevDex.comConsumer
Affairs BureauRe: Complaint
ID# [redacted]
First we would like to extend our sincere apologies to Mr.
Johnson for any delays and inconveniences that might have occurred and assured
him, that we reaming committed to customer satisfaction.  The...

Bolt device been received
and a refund was issued to Mr. Johnson’s credit card for a total of $45.00 on
12/4/2015. Please allow 4 to 7 business days for the credit to reflect in the
credit card account depending on the financial entity. In light of the above-summarized we’ll proceed to consider
this matter to be effectible closed.
 
Regards,
Compliance
Coordinator
Locus
Telecommunications, Inc.

We thank our former valued customer for bringing this to our attention and extend our sincere apologies to him for any inadvertent confusion as the TERMS and CONDITIONS of our prepaid service (as found at [redacted] ) do in fact reference the "speeds"...

offered by plan.That said and so that we may resolve this matter in a manner more consistent with our true commitment to customer satisfaction, we'll proceed to issue the $27 partial refund now sought by Mr.[redacted].  Said refund should appear within his respective bank account in approximately 3-7 business days, though actual processing times may vary by financial institution.We've also taken the liberty of deactivating the auto-recharge account that was previously set up in conjunction with the relevant, former [redacted] Wireless GSM mobile number.We hope that Mr. [redacted] finds our current actions to be to his satisfaction and remind him that we remain at his eager disposal if we may be of service going forward.Regards,[redacted], Sr. Manager of Customer Relations Operations

We thank you for bringing this matter to our attention and extend our sincere apologies to our valued customer for any inadvertent misunderstandings or frustrations experienced.  We reassure all that we remain committed to customer satisfaction.  That said, I respectfully note that the...

voicemail under his complaint-specific H2O Wireless GSM prepaid number has yet to be set up, thus, not allowing our staff to leave any voicemail messages supporting their efforts to contact him and/or to leave messages instructing him how to proceed.  Note:  I personally experienced the same this morning.
That said and though our internal records indicate that MMS messages have been previously received under such number, we'll continue to attempt to contact him via said number and ask that he kindly provide an alternate contact number and preferred time when he may be reached, so that we may effectively address this mutually undesired matter once in for all.
We thank our valued customer in advance for his continued time, efforts and alternate contact number and await his future communications.
Regards,
R. Barreras, Sr. Manager
Compliance & Regulatory
[email protected]

We thank [redacted] C. [redacted] for allowing us to re-address this matter and extend our heartfelt apologies for any inadvertent delays, misunderstanding, confusion and or inconveniences experienced. I assure him that we remain committed to his satisfaction.
...

In conjunction with said commitment and in an effort to effectively clarify matters, I respectfully draw everyone's attention to the area our current TERMS & CONDITIONS entitled UNLIMITED PLAN ABUSE at [redacted] where the following is publicly advertised:
UNLIMITED PLAN ABUSE For any Service that includes unlimited features, “unlimited” does not mean unreasonable use. H2O’s unlimited voice features are provided solely for dialogue between two individuals and for non-commercial use. Other uses have a disproportionate impact on network resources and are therefore considered unreasonable. Unreasonable voice use includes, but is not limited to, the following: monitoring services, transmission of broadcasts, telemarketing, call center services, autodialed calls, an abnormally high number of conference calling, calls, or messages, and/or calls of abnormally long duration. H2O’s unlimited data or messaging features are provided solely for purposes of non-commercial messaging, Internet browsing, e-mail access, and the non-continuous streaming of data (e.g. downloading files). While most common uses are permitted by our data and messaging features, there are certain uses that cause extreme network capacity issues and are therefore prohibited. Our data and messaging services may not be used: (a) to generate excessive amounts of Internet traffic through the continuous, unattended streaming, downloading, or uploading of videos or other files, (b) to operate hosting services, (c) to maintain continuous active network connections to the Internet such as through a web camera or automated machine-to-machine connection or peer-to-peer (P2P) file sharing, (d) to disrupt e-mail use by others using automated or manual routines, including, but not limited to "auto-responders," cancel bots, or other similar routines, (e) to transmit or facilitate any unsolicited or unauthorized advertising, promotional materials, “spam,” unsolicited commercial or bulk e-mail or messaging, (f) for activities adversely affecting the ability of other people or systems to use either H2O's wireless services or other parties' Internet-based resources, including, but not limited to, "denial of service" (DoS) attacks against another network host or individual user, (g) for an activity that tethers or connects any device to personal computers or other equipment for the purpose of transmitting wireless data over the network (unless customer is using a plan designated for such usage), (h) as a dedicated data connection, (i) for abnormally long data transmissions, or (j) for any other reason that, in our sole discretion, violates our policy of providing “unlimited” Services for non-commercial use.
The immediately aforementioned being said and while it remains mutually preferred and genuinely desired for all of our other H2O BOLT customers alike to enjoy uninterrupted service, Terms, Conditions and policies nevertheless apply and must be adhered. And unfortunately, anyone deemed to partake in activity that falls under the aforementioned definition of “abuse” by the relevant service-corresponding underlying carrier [who monitors the network] will be subject to immediate interruption in service, with or without notice. Given her statements, I presume that this is what previously transpired in her case.
The above being said, I’ll be restoring his H2O Bolt services (and granting a new, complimentary month of service) as a one-time courtesy and respectfully implore him to be more wary of his use going forward, as well as that of any family member or guest that may simultaneously rely on his H2O Bolt device, as to avoid being re-categorized as “abusive” or “unreasonable” going forward, particularly any continuous/prolonged periods of connectivity wherein an inadvertent strain on the network may directly ensue. I also recommend that he power off the device when not needed, as to avoid any unnecessary or unauthorized usage/activity.
The above being said and unless we hear otherwise, we'll proceed to consider this individual matter to be effectively closed.
Regards,
[redacted] Sr. Manager
Customer Relations Operations

Revdex.com

size="3"> Re: ID# [redacted]
Mrs. [redacted]
 
In accordance with and in response to the above-referenced matter, we thank Mrs. [redacted] for allowing us to review this issue.  I reassure her that Locus Telecomm (H2O Wireless) remains committed to customer’s satisfaction and work with honesty.
 
Our records indicate that [redacted]s active and currently enjoying all plan features.  Records further indicate that Mrs. [redacted] had trouble making or receiving phone calls.  Records further showed that you contact customer service requesting assistance and that one of our representatives issue a trouble ticket with our Underlying carrier.  
 
Due to any inconvenience and as a onetime courtesy, we have extended your account expiration date to 8/31/2016.  (Note: please remember to add airtime by the date to avoid interruption of services.)
 
 
 
With no further actions to take, we respectfully consider this case closed.
 
 
[redacted]
Compliance Coordinator
Locus Telecommunications, Inc.

We thank Mr. [redacted] for allowing us to re-address his concerns and extend our heartfelt apologies for his mutually undesired experience.  I...

humbly reassure him that we remain committed to his satisfaction. In conjunction with said commitment and having reviewed all internally associated records, I happily confirm that [redacted] delivered his merchandise yesterday (tracking no. [redacted]).
As such doesn’t change the fact that his order was unusually delayed, I’ve since proceeded to refund the $10 shipping fees on Mr. [redacted] online order-corresponding debit/credit card ending in [redacted].  Said refund should be available to him within 3-7 business days, though actual processing times may vary by financial institution.
That said, I confidently advise that Mr. [redacted] mutually unfortunate experience does not represent the norm, as it was the regrettable result of:  (a) a slight back-log of online order processing at our fulfillment center, resulting from their relocation from Englewood, NJ to Carlstadt, NJ shortly before Mr. [redacted] placed his online order, and (b) a prior delay in manually verify his shipping address by way of [redacted] online tools/resources.  Elaborating on such I note that with the security and protection of our valued customers in mind, we put forth exhaustive efforts to validate shipping addresses before allowing online orders to be fulfilled.
In the end, all herein discussed [redacted] merchandise has now been delivered and any and all steps have since been taken to prevent the same from recurring going forward.  Whereby, we’ll understandably proceed to consider this matter to be effectively closed unless we hear otherwise.
Note:  If Mr. [redacted] continues to demand a full-refund (i.e. the “remaining funds”) I ask that he kindly retrieve and complete our current RETURN & EXCHANGE FORM (as found at [redacted]  ) and return such completed form along with his unused/unredeemed [redacted] GSM items to our fulfillment center via their new  mailing address stipulated within said form, at his earliest convenience.  As I otherwise thank him for his time, understanding and business.
 
 
Sincere Regards,
[redacted], Sr. Manager
Customer Relations Operations

Mr./Mrs. [redacted], I apologize for the delay.  There was a problem with the order and our shipping department did not processed the request.  I reassure you that the  SIM card will be ship out today. Again thank you very much for your patience and understanding.

Revdex.com
Re: ID# [redacted] ([redacted])
face="Times New Roman" size="3">  
We extend our apologies for any misunderstandings or frustrations Mr. ** might have experienced. We reassure him that Locus Telecommunications remains committed to customer satisfaction.
Our internal records showed that, H2O Wireless Prepaid mobile number [redacted] is currently active and enjoying all plan-corresponding features. Records further showed that there have been completed international phone calls.  No errors or issues found in the International set up system. 
 
With no additional actions to take, we’ll proceed to consider this matter closed unless we hear otherwise.
 
Regards,
Compliance Coordinator
Legal Department
Locus Telecommunications, Inc.

In response to this matter and having briefly spoken with Mr. [redacted] over the telephone moments ago, I again extend my sincere apologies for any mutually undesireable experiences and reassure Mr.[redacted] (and his father by extension) that we remain committed to customer satisfaction.  In conjunction...

with such commitment and in accordance with Mr.[redacted] wishes expressed within his complaint as reiterated during our conversation his online purchase will be reversed within the next 24 business hours.  Subsequently, Mr. [redacted] will observe a credit in the order equivalent amount within 3-5 business days, though actual processing times may vary by financial institution.
We close by thanking Mr.[redacted] for having considered our services and hope to be of service to him in the future.
Regards,
[redacted]
Compliance & Regulatory
Risk Management Department
[redacted]

We thank you for bringing this matter to our attention and extend our sincere apologies to our valued customer for any inadvertent confusion or misunderstandings experienced, as we remain committed to his satisfaction.
In conjunction with said committment and as is evident by the [at...

least] five mobile number changes that the relevant and current [redacted] prepaid mobile number has already undergone since it's activation, I respectfully reassure all concerned parties that both, our independent voice response (IVR) system and customer service staff alike are at Mr. [redacted] disposal to accomodate his mobile number change needs.  Note:  This is understandably contingent on the availability of numbers within the desired area code. 
In light of such, I close by noting that no actions are warranting and alternately inviting Mr. [redacted] to contact our aforementioned customer service staff via our ###-###-#### toll-free number or by dialing [redacted] from his [redacted] handset between the hours of 9am-12am ET to fulfill his mobile number change need(s).
Regards,
[redacted]
Compliance & Regulatory
Risk Management Department
[redacted]

Revdex.com
RE: ID# [redacted] ([redacted])
face="Times New Roman" size="3">  
In response to the above reference matter we apologize to Mr./ Mrs. [redacted] for any inconvenience or misunderstanding that he/she may have experienced.  I reassure that Locus Telecommunications remains committed to Customer’s satisfaction.
 
Our records indicate that the matter has since being resolve by our customer service department by extending the account expiration date to 7/20/2016.  The expiration date extension only covered 7 days, however due to the misunderstandings in regards to the rate plan change we have extended the expiration date to 8/13/2016
 
The above being said, we respectfully consider this matter effectible closed unless we hear otherwise.
 
Regards,
Compliance Coordinator
Risk Management Department
Locus Telecommunications, LLC

We thank Mrs. [redacted] for allowing us to re-address her individual concern and extend our heartfelt apologies for any inadvertent misunderstanding, confusion and or inconveniences...

experienced.   I assure her that we remain committed to her satisfaction. In conjunction with said commitment and in an effort to effectively investigate her concern, I require the relevant H2O BOLT product ID (aka MAC ID).  I’ve attempted to locate this information on my own, with any and all information thus far provided by way of her complaint form, to no avail.
While I await said information, I seize the opportunity to address the subject of UNLIMITED PLAN ABUSE as publicly addressed at https://www.h2owirelessnow.com/mainControl.php?page=Tc#authorized as follows:
UNLIMITED PLAN ABUSE For any Service that includes unlimited features, “unlimited” does not mean unreasonable use. H2O’s unlimited voice features are provided solely for dialogue between two individuals and for non-commercial use. Other uses have a disproportionate impact on network resources and are therefore considered unreasonable. Unreasonable voice use includes, but is not limited to, the following: monitoring services, transmission of broadcasts, telemarketing, call center services, autodialed calls, an abnormally high number of conference calling, calls, or messages, and/or calls of abnormally long duration. H2O’s unlimited data or messaging features are provided solely for purposes of non-commercial messaging, Internet browsing, e-mail access, and the non-continuous streaming of data (e.g. downloading files). While most common uses are permitted by our data and messaging features, there are certain uses that cause extreme network capacity issues and are therefore prohibited. Our data and messaging services may not be used: (a) to generate excessive amounts of Internet traffic through the continuous, unattended streaming, downloading, or uploading of videos or other files, (b) to operate hosting services, (c) to maintain continuous active network connections to the Internet such as through a web camera or automated machine-to-machine connection or peer-to-peer (P2P) file sharing, (d) to disrupt e-mail use by others using automated or manual routines, including, but not limited to "auto-responders," cancel bots, or other similar routines, (e) to transmit or facilitate any unsolicited or unauthorized advertising, promotional materials, “spam,” unsolicited commercial or bulk e-mail or messaging, (f) for activities adversely affecting the ability of other people or systems to use either H2O's wireless services or other parties' Internet-based resources, including, but not limited to, "denial of service" (DoS) attacks against another network host or individual user, (g) for an activity that tethers or connects any device to personal computers or other equipment for the purpose of transmitting wireless data over the network (unless customer is using a plan designated for such usage), (h) as a dedicated data connection, (i) for abnormally long data transmissions, or (j) for any other reason that, in our sole discretion, violates our policy of providing “unlimited” Services for non-commercial use.
The immediately aforementioned being said and while it remains mutually preferred and genuinely desired for Mrs. [redacted] and all of our other H2O BOLT customers alike to enjoy uninterrupted service, Terms, Conditions and policies nevertheless apply and must be adhered. And unfortunately, anyone deemed to partake in activity that falls under the aforementioned definition of “abuse” by the relevant service-corresponding underlying carrier [who monitors the network] will be subject to immediate interruption in service, with or without notice.  Given her statements, I presume that this is what previously transpired in Mrs. [redacted]’s case.
In light of such and anticipating that I’ll be restoring Mrs. [redacted]’s H2O Bolt services (and granting a new, complimentary month of service) once she’s provided the necessary MAC ID and I’ve confirmed my suspicions to be true, I proceed to prematurely implore her to be more wary of her use going forward, as well as that of any family member or guest that may simultaneously rely on her H2O Bolt device, as to avoid being re-categorized as “abusive” or “unreasonable” going forward, particularly any continuous/prolonged periods of connectivity wherein an inadvertent strain on the network may directly ensue.  I also recommend that she power off the device when not needed, as to avoid any unnecessary or unauthorized usage/activity.
All in all, I await Mrs. [redacted]’s response and note that we’ll be simultaneously attempting to contact her by way of her complaint-stipulated daytime contact number in the interest of time and customer satisfaction. 
The above being said and as we anticipate resolving this matter in a mutually acceptable and amicable manner, I’ll proceed to consider this individual matter to be effectively closed.