Locus Telecommunications, Inc.

Revdex.com
ID# *** (Mr/ Mrs*** ***)
In response to above referenced matter, we would like to extend our apologies for any misunderstandings.
We review records for *** and payment records showed:
2/1/- purchased $and the airtime was used
2/7/- purchased $and the airtime was used
2/17/- purchased $and transaction was void
2/17/customer called again an requested a rate plan change to $
Attached you will find all screenshots to support our response. I have not find any unauthorized transactions and all airtime purchase was used expect for the void transaction before the rate plan charge request We respectfully consider this matter closed
Regards,
Compliance Coordinator
Legal Department
Locus Telecommunications, Inc Tell us why here

We thank our valued customer for allowing us to readdress this individual experience and extend our apologies for any inadvertent inconveniences or misunderstanding experiencedWe reassure him/her that despite what such may have led to believe, we remain committed to customer satisfaction
In conjunction with such and if Mr./Mrs*** still desires, he/she may proceed to return all items in/with their original packaging (if possible) to us for a full refundNote: Return/Exchange instructions and the appropriate form(s) can be found within the original packaging documentation or at *** We sincerlely hope that this response is deemed to be satisfactory and note that typical return/exchange processing can encompass a 4-week period as equally stipulated within the information accessed via the aforementioned hyperlinkOur customer relations staff at ###-###-#### remain to assist with any other service-related matters if deemed necessary.Regards,** *** *** ***Compliance & RegulatoryRisk Management Department***

I have been contacted by the assistant manager of Locus Communications andhave agreed to the offer of an additional month of service. Thank you foryour assistance

I am rejecting this response because:I disputed the charges and my bank agreed that "an error did occur" , I appreciate the offer but have no confidence in that company, so I will be sending the phone and whatever else they sent me back to them.History of events:June phone orderedJune 30 my bank account was charged and the phone arrived and I spent prepaid minutes on my old phone to tell my contacts that I have a new numberJuly the phone 'died' and didnot work anymore , the phone would not turn on but if you pluged in the charger it says battery chargingJuly after over hours of charging the phone would not turn on and I spent over an hour with customer supportJuly I had to buy more prepaid minutes for my old phone to tell people they could still contact me by my old numberJuly phone sent back to be "replaced"July the original phone they sent is the same on they sent back to me and would not turn on, and I spent another hour+with customer supportJuly I decided instead of sending it back to them and waiting weeks, to buy a new battery because that is what seemed to be the problemJuly the phone would not turn onAugust phone was sent back to be replacedSeptember after not hearing from H2O for over a month I placed a diputed charges at my bankOctober I placed a complaint with the Revdex.com and later that day The same phone arrived and this time it would turn on and also My bank credited my account for the disputed chargesOctober the Revdex.com send my a reply to the complaint from H2OOctober the Revdex.com ask my why I declined the offerOctober I am responding to the reason why / H2O states the 4-weeks but as the timeline tells it Augto Octis more then that and they NEVER sent my info on why it was taking so long....So I will be sending ALL of their stuff(phone, chargers, batteries +) back to them on Monday Nov3Thank You Revdex.com
Regards,

Revdex.comRe: Ticket# *** (*** *** ***)Fir** we would like to extend our sincere apologies to Mrs*** for any inconveniences she may have experienced. I reassure her that weremain committed to cu**omer’s satisfactionWe contact
Mrs*** via email asking for proof of purchase e**ablished After reviewing the order number Mrs. *** provided, our records indicated that her order was cancel and the credit card transaction voided within minutes due to suspicious fraud alertOur internal records further showed that Mrs*** attempted to purchase using the same credit card several times despite the declined responses (attached) due to regulations if a credit card transaction purchase if fulfilled after two declined attempts the bank will not honor the transaction. Unfortunately since the order was cancel and Mrs*** does not have an e**ablished account with us there is no more we can dobut thank her for ever consider using our products. The above being said, we respectfully consider this matter closed

August 29,
size="3">
Revdex.com
Re: ID# *** (*** *** ***)
In response to the above reference ticket number, we would like to apologize for any inconveniences Mr*** might have experienced with our service. I reassure him that Locus Telecommunications (H2O Wireless) remains committed to customer satisfaction
Our records indicate that our customer service department, issued a trouble ticket with our underlying carrier to review the account for *** *** to make sure there were no issues during activation. Our Supervisor called Mr*** but was not able to contacted him, However his notes indicate that he review the account and notice calls and text messages showed in the call records as successful
Since the issue has been satisfactory resolved via customer serviceWe respectfully consider this case closed.
Regards,
Compliance Coordinator
Legal Department
Locus Telecommunications LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Revdex.comRe: Complaint ID# *** *** *** In response to the above reference matter, I contacted MsHernandez, and expressed our apologies for the inconvenience she may have experienced and to please excusedour delay to respond.
I reassured her that Locus Telecommunications remains committed to Customer’s satisfaction.We have provided a refund of $to her credit card for a recharge transaction which was not credit into her account. Since this issue has been address satisfactorily resolved, we respectfully consider this case closed

In response to this matter and our Customer Service staff having previously had the chance to clarify any issues/matters pertaining to such, I advise that a $ecommerce refund has now been issued and a complimentary ($30) month of *** *** *** extended (i.emeaning that we did not adjust
the current expiration date as wouldn't normally been warranted in association with the aformentioned refund issuance) as mutually agreed with our valued customer as a result of our being unable to find any "errors" on our part, but instead two separately executed online transactions. Note: Our valued customer has now received refunds and or complimentary extensions monetarily equivalent to $
We thank all parties for their involvement and overall efforts and remain at everyone's eager disposal if deemed necessary
Regards,
*** *** *** ***
Compliance & Regulatory
Risk Management Department
***

size="3"> March 11,
Revdex.com
Re: *** *** ***
Compliant# ***
In response to the above referenced matter I open by re-extending our genuine apologies for any misunderstandings or inconveniences. I reassure you that Locus Telecommunications (H2O Wireless) remains committed to customer satisfaction In conjunction with said commitment we advise that the relevant H2O Wireless GSM Prepaid mobile service changed their data plans. We notified all our customers by sending a blast MMS on 2/4/around 2:20pm (customer received time notification might vary depending on their time zone) The notifications was as follows:
H2O Wireless SERV MSG: $Plan now offers UNLIM M2M to Mex & Pakistan! This plan now gives 3GB of LTE dataFor more details, visit ***
We respectfully considers this matter resolved because there is no further action that Locus Telecommunications can take
Regards Compliance Coordinator
Legal Department
Locus Telecommunications, Inc

August 29, Revdex.com
Roman" size="3"> RE: ID# *** (*** ** ***)
In response to the above reference matter we apologize to Mr/ Mrs*** for any inconvenience that he/she may have experienced. I reassure him/her that Locus Telecommunications remains committed to Customer’s satisfaction
There was a printing error to our $cards. Those cards should have never been delivered to any retail stores. The cards showed that customers will receive GB. Our $plan is set up in our internal system to offer only MG.
We understand our customers are not responsible for such error and we are honoring the printing of those cards.
We have provided the extra MG to our customers as they call. I personally apologize if this process was not honored by the time Mr./Mrs*** called our customer service departmentWe can only assume the issue was not escalated to them by the time he/she called
The above being said, we respectfully consider this matter effectible closed
Regards,
Compliance Coordinator
Legal Department
Locus Telecommunications, LLC

We ask that our valued customer please excuse any prior, inadvertent confusion caused by the systematic actions previously taken and note that their H2O BOLT service will be restored within the next few hours from this correspondence (today, 12/16/14)Their device will equally receive a new month
of [complimentary] service, as a token of sincere apologies for any inconveniences and or delays experienced.The relevant H2O BOLT device will simply need to be power-cycled (i.eturned off and back on) to accept our changesThat said, I regretfully advise that the actions previously taken were the result of the underlying carrier having flagged the relevant H2O BOLT device for "abuse", which resulted in the mutually undesired outcome we readdress hereinIn an effort to prevent the same from recurring, we invite our valued customer to review the AUTHORIZED USE policy located within the services overall TERMS & CONDITIONS at https://bolt.h2owirelessnow.com/mainControl.php?page=Tc#authorized.We thank our valued customer for their time and understanding and respectfully insist that they directly contact us by way of our below-depicted toll free number if we may be of any additional product/service assistance, as we'll otherwise consider this matter to be effectively closed.Regards, Ricardo Barreras | SrManager - Efficiency & Effectiveness | Customer Relations Department Office: 888-321-

We thank our valued customer for bringing his matter to our attention and re-extend our sincere apologies for any inadvertent confusion experienced. I reassure him that we remain committed to his satisfaction. In conjunction with such, I advise that the temporary autorecharge (ARC)
promotion he references started in mid-February of this year (see: *** ). That said and as his particular *** Wireless GSM prepaid mobile number was enrolled in our ARC program prior to such date it's unfortunately ineligible for said promotion. Note: Any 10% ARC discount he's since enjoyed were the result of manual intervention by our staff in an effort to satisfy his individual, intermittent requests.That be clarified and in an effort to close this individual matter in a manner more consistent with our aforementioned commitment, we've since reversed one of his online $recharges to go above and beyond what Mr.*** sought recognizing that he's simply not eligible for the herein-discussed ARC temporary promotion. Said refund (issued on a debit/credit card ending in***) should appear within his bank account in approximately 3-business days.We hope that Mr.*** finds this to be to his satisfaction and otherwise remain at his eager disposal by way of our ###-###-#### toll-free phone number.Regards,** *** SrManager of Customer Relations Operations

Revdex.com
ID# *** (Mr/ Mrs***
***)
In response to above referenced matter, we would like to extend our apologies for any misunderstandings. I reassured Mr/ Mrs*** that Locus Telecommunications (HWireless) remains committed to our customer satisfaction Our records indicated that Mr/ Mrs*** purchased air time for mobile number *** on three separate occasions between 2/01/and 2/17/2016. Records further indicate that there was one void transaction on 2/7/ We have not find any unauthorized transactionsIn light of such, we respectfully consider this matter closed, unless we hear otherwise
Regards,
Compliance Coordinator
Locus Telecommunications, Inc

We thank Mrs*** for allowing us to readdress this matter and extend our sincere apologies for any inadvertent inconveniences that she may have individually experienced. We assure her that such is not representative of our commitment to customer satisfaction. That being said and
confirming that a $online payment was made on 03/06/and in conjunction with her wishes expressed herein we've now reversed such payment and expect that she'll observe such within her card-corresponding bank account within 3-business days
We hope that this proves to be to Mrs.***' satisfaction and note that we'll proceed to consider this matter closed unless we hear otherwise

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We thank Mrs*** for contacting us and allowing us to re-address her individual concern(s) and extend our heartfelt apologies for any confusion, frustration and or delay(s)
inadvertently experienced. I assure her that we remain committed to her satisfactionIn conjunction with said commitment, I’ve taken the liberty of reinstating her *** *** service. I simply ask that she reboot her *** *** device, so that it may recognize the changes and establish a new connection to the underlying carrier network. Note: the new/current expiration date of service is 11/21/ That being said and in an attempt to clarify the “using it to much” matter or reference, I respectfully refer Mrs*** to the area within our online TERMS & CONDITIONS\Authorized Use Policy as found at *** wherein the below is located: UNLIMITED PLAN ABUSE For any Service that includes unlimited features, “unlimited” does not mean unreasonable use*** unlimited voice features are provided solely for dialogue between two individuals and for non-commercial useOther uses have a disproportionate impact on network resources and are therefore considered unreasonableUnreasonable voice use includes, but is not limited to, the following: monitoring services, transmission of broadcasts, telemarketing, call center services, autodialed calls, an abnormally high number of conference calling, calls, or messages, and/or calls of abnormally long duration.*** unlimited data or messaging features are provided solely for purposes of non-commercial messaging, Internet browsing, e-mail access, and the non-continuous streaming of data (e.gdownloading files)While most common uses are permitted by our data and messaging features, there are certain uses that cause extreme network capacity issues and are therefore prohibitedOur data and messaging services may not be used: (a) to generate excessive amounts of Internet traffic through the continuous, unattended streaming, downloading, or uploading of videos or other files, (b) to operate hosting services, (c) to maintain continuous active network connections to the Internet such as through a web camera or automated machine-to-machine connection or peer-to-peer (P2P) file sharing, (d) to disrupt e-mail use by others using automated or manual routines, including, but not limited to "auto-responders," cancel bots, or other similar routines, (e) to transmit or facilitate any unsolicited or unauthorized advertising, promotional materials, “spam,” unsolicited commercial or bulk e-mail or messaging, (f) for activities adversely affecting the ability of other people or systems to use either *** wireless services or other parties' Internet-based resources, including, but not limited to, "denial of service" (DoS) attacks against another network host or individual user, (g) for an activity that tethers or connects any device to personal computers or other equipment for the purpose of transmitting wireless data over the network (unless customer is using a plan designated for such usage), (h) as a dedicated data connection, (i) for abnormally long data transmissions, or (j) for any other reason that, in our sole discretion, violates our policy of providing “unlimited” Services for non-commercial use Unfortunately, anyone deemed to partake in activity that falls under the aforementioned (i.eviolates our policy) by the relevant underlying carrier [who monitors the network] is subject to immediate interruption in service, with or without notice Such appears to have been the culprit in Mrs.***’ case, whereby we implore her to be more wary of her use and or of that of her family members that may be simultaneously relying on the *** *** device, as to avoid being categorized as “abuse” or “unreasonable” going forward. We also recommend that she power off the device when not needed All in all, we again apologize for any prior, mutually undesirable experience and remain at her eager disposal by way of our ###-###-#### toll-free customer support number if we may be of any assistance in the future, as we’ll proceed to consider this individual matter to be effectively closed
Regards,
** *** SrManager
Customer Relations Operations

My complaint *** against locus communication has been resolvedThe company credited my checking account the refund due, so no further action will be neededThanks for your dedication in serving America's
consumersHave a nice day

I am rejecting this response because:
The advertisement was "Unlimited 4G internet"The fact that they placed vague "unreasonable" in their contract that doesn't have measurable amount of GB makes their business tactic arbitrary and discriminatoryIn addition, their advertisement misleadingWhich may result in a lawsuit action
I expect to be reimbursed for the unnecessary device

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, ***