Locus Telecommunications, Inc.

Review: This Company does not have good customer service and are very Vauge on their plans. We were owed a $30.00 Credit per a [redacted] for a mess up with our Family plan in April and this Month in May had a VERY hard time getting that credit applied. I spoke to a [redacted]. who supposively FIXED my family plan and I paid $90.00 as opposed to the $120.00 that we normally pay for our family plan because we were owed the $30.00 credit, and thought all was fine until yesterday 5/7/2014 when I tried to reach my Husband and his cell phone had been shut off. I had to recharge it myself for $30.00 ( my owed credit now taken back by H20) and wss informed by a Alyssa yesterday that because [redacted] changed things it bumped my husband off my family plan and that they are not going to refund me my $30.00 because I had to recharge my husbands phone which never should have lost service because I paid what I was suppose to minus my owed credit for the month of May. I would like my $30.00 refunded and will be leaving this company due to the incrediblly poor customer service that I have received.

[redacted]Desired Settlement: DesiredSettlementID: Other (Requires Explaination)

I would like my $30.00 refunded and will be leaving this company due to the incredibly poor customer service that I have received.

Business

Response:

We thank our valued customer [[redacted]] for allowing us to readdress this matter and extend our sincere apologies for any prior inadvertent confusion, misunderstanding and or delays in fulfilling her refund request. We reassure her that despite what such may have led her to believe, we remain committed to her satisfaction.

In conjunction with said commitment and as per her herein-stipulated request, we've now issued a $30 online refund toward her debit/credit card ending in [redacted]. This refund should appear within her card-issuing account in 3-7 business days from today (05/20/14), though processing times may vary by financial institution.

We certainly hope that [redacted] finds our current response to be to her satisfaction and more indicative of our aforementioned commitment and otherwise ask that she consult our "Live" support staff at [redacted] for additional, real-time assistance.

Regards,

Sr. Manager of Compliance & Regulatory

Risk Management Department

Review: I have had this service for 7 months and there has been no change in activity on my account. I paid my "recharge" fee on 11/28/14 in the amount of $50.00. This fee covers service from 11/28/14 through noon on 12/28/14. My service was deactivated on 12/10. I called customer service and was told that my service was deactivated due to "unreasonable use of service". I have not received any notice about possible unreasonable usage and again, nothing has changed in the way that I use my service. The customer service representative could not explain what was meant by unreasonable use of service and there is no manager or supervisor available to speak with when calling customer service. I was told that I could try in an hour or two to speak with a manager but I received the same response when I tried calling back. I am being told that my service cannot be restored unless I pay another $50.00, nor can I receive any type of refund. I have now paid for a service that I did not receive and no one can explain why.Desired Settlement: I want a full refund of payment. I do not wish to do business with this type of company. I fear that this can and will happen again if I continue to do business with them. Although I did receive 2 weeks of service I still want a full refund because I now have to find and pay for another service before my final exams are due next week.

Business

Response:

We ask that our valued customer please excuse any prior, inadvertent confusion caused by the systematic actions previously taken and note that their H2O BOLT service will be restored within the next few hours from this correspondence (today, 12/16/14). Their device will equally receive a new month of [complimentary] service, as a token of sincere apologies for any inconveniences and or delays experienced.The relevant H2O BOLT device will simply need to be power-cycled (i.e. turned off and back on) to accept our changes. That said, I regretfully advise that the actions previously taken were the result of the underlying carrier having flagged the relevant H2O BOLT device for "abuse", which resulted in the mutually undesired outcome we readdress herein. In an effort to prevent the same from recurring, we invite our valued customer to review the AUTHORIZED USE policy located within the services overall TERMS & CONDITIONS at https://bolt.h2owirelessnow.com/mainControl.php?page=Tc#authorized.We thank our valued customer for their time and understanding and respectfully insist that they directly contact us by way of our below-depicted toll free number if we may be of any additional product/service assistance, as we'll otherwise consider this matter to be effectively closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. I have also contacted the business via customer service on 12/17/14 and find that this resolution is satisfactory to me.

Review: I've been trying to port my phone number from TMobile to H2O for about a week now. Every time I contact H2O, I am assured that the number will be ported in next 24 hours. It is NOT and TMobile claims that H2O has not submitted the request to port the number. When asked to speak to the supervisor, I am told that he/she is in a "meeting" and cannot talk to me. H2o customer service reps are extremely unhelpful.Desired Settlement: Port the number in next 24 hours and give me $20 credit for dealing with your customer service.

Business

Response:

I thank you for bringing this matter to our attention and extend my apologies to our valued customer for any prior delays or inconveniences experienced. I humbly assure him that despite what such may have temporarily led him to believe, we remain committed to his satisfaction and thus, welcomed his business all along. In conjunction with said commitment and as all internally available records indicate that this matter has since been resolved (i.e. relevant mobile number ported in and recharged on 01/06/14), I note that our technical intervention is no longer required.

That said, further respectfully note that the same records suggest that the prior delays occurred solely as a result of mismatching information, which failed to allow us to assume such mobile number from the old service provider (OSP).

All that behind us and in an effort to proceed in a manner more indicative of our aforementioned commitment, I’ve now opted to redeem a complimentary $10 plan-corresponding PIN under such number. Such good faith action effectively provides our valued customers number with an additional $10 worth of prepaid airtime (brining the current balance to $18.55 from the immediately prior $8.55) and extending said numbers expiration date to 07/05/14 (from the original 04/06/14). Residually, it also affords our valued customer the luxury of not having to make a payment until 07/05/14.

I close by thanking all parties for allowing us the opportunity to re-address this matter and by ensuring the same that we remain at our valued customer’s eager disposal if we may be of any additional assistance.

Regards,

Sr. Manager of Compliance & Regulatory

###-###-####

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I contacted H2O Wireless on Thu. June 11, 2015 about my Internet keeps getting disconnected, I told them that I had to turn Cell On and Off, then the Data will work for few minutes then it will stop. I also followed their CSR advice to check APN setting

The CSR told me she will reset my account on Thu. afternoon, Then the internet worked for few minutes and it stopped. After calling few more time and getting no fix for my issue I decided to email them, I explained to them the situation and I received an email saying that I used all my 1GB allowed for the month. I emailed them saying its a lie cause I am computer savvy and I keep track of my data every month, and they can check my records for more that 2 years of services.

At the time being, I requested a detail of my account activity for the past month as I am sure someone reset my account data. they promised me within 24 hrs I should receive a note from their tech Support. if not, I will contact my town and file a complain with the police dept. for fraud. the point is I dont like being cheated for my hard earned money.Desired Settlement: Credit my account the remaining data that was stolen away from me and I already paid for it. I paid every month for talk, text and data services, I should receive those services

Business

Response:

In response to the above referenced matter I open by re-extending our genuine apologies to Mr. [redacted] for any confusion or misunderstanding that he may have individually experienced. I reassure him that despite what his individual experience may have led him to believe we remain committed to customer satisfaction.In conjunction with said commitment we advise that the relevant H2O Wireless GSM Prepaid mobile number ###-###-#### is currently active.Our records further show that prior to such, it enjoyed all plan—corresponding features, until it was deemed to have breached the “Terms”of our service regarding “Unlimited Plan Abuse” as outlined at https://www.h2owirelessnow.com/mainControl.php?page=Tc#authorized...It was for this exclusive reason that any plan-corresponding feature and or the service itself was previously, temporarily interrupted. Locus Telecommunications, Inc. (LTI) is subject to numerous regulations imposed by the Federal Communications Commission (“FCC”). as Customer Proprietary Network Information (“CPNI”) Locus Telecommunications is required to adhere to regulations regarding the use, protection and disclosure of customer information. In addition to such and exclusively due to the limited resources granted to us by the underlying carrier, [whose service we resell], we cannot offer any tracking, GPS, Internet connectivity or cell site/tower information. Unfortunately, we cannot provide additional data to Mr. [redacted]’ wireless plan because the system is not manageable by adding or subtractingdata manually, however due to all the inconveniences and misunderstandings, I have provided an additional $10.00 of International allowance for Mr. [redacted] to use.That been said we will respectfully consider this matter closed.

Consumer

Response:

I am rejecting this response because:

H2O wireless has said that I abused the Monthly allowance of 1GB of DATA. How H2O wireless calls 1GB "UNLIMETED"? When I signed up for $40/month I know excatly what I was getting and I wasnt expecting more than 1024Mb a month.I have been using less than 1GB of Data for over 4 years now, a customer since June 13th, 2011. I call the same number (###-###-####) that I have with H2O wireless, I use less than 500 minutes phone calls a month. I did not breach no contract terms in any shape. Also you cant generalize a whole paragraph on without being specific as to what "terms" did I not comply with. I do not download, share or any P2P illegal activities. I use my phone for emails, text, calles, GPS, and light browsing of the internet.All I am asking for is either request a court order to check my account since last month for any discrepancies that we need to rectify OR credit me a month of the same plan that I have been paying for.

Regards, [redacted]

Business

Response:

In response to the above reference matter we apologize to Mr. [redacted] for any inconvenience or misunderstanding that he may have experienced. I reassure him that Locus Telecommunications remains committed to Customer’s satisfaction. In light of such inconvenience I have extended account number [redacted] and extra month as requested. The new expiration date is 08/15/2015 If Mr. [redacted] still needs to request his logs. He can contact us via email to [redacted] for further instructions on how to retrieve such records. The above being said, we respectfully consider this matter effectible closed.

Review: I had purchased a wireless cell phone monthly plan in 22-2-2014 for a year. in 30-9-2014 I was expecting an important phone call around 10 AM. when I didn't receive the call till 1.00pm. I tried to call back, surprisingly I don't have service in my cellphone. I checked my email to see if they send me any notifications about the service. they sent me a notification of updating my billing information the same day they cut the service. I went to my online account to update my billing information. they sent me a conformation email that they received the updated information. But I still didn't get the service on my cell phone. I started to chat with them online and they confirmed that they received my updated information and I should wait 10 to 15 min. After 10-15 min nothing happened so I chat with them again, they said 30 min and our customer service will call you back and activate your service, But nothing happened. I chatted with them again and again and nothing happened. so one of them gave me the number of the billing department to call as this the only way to get it right away. I borrow a friends' cell phone and call them. they told me" okay sir we will call you back and fix your problem". I said I would prefer to talk to the supervisor., but they come back to me and said we will fix it now for you , just stay on line. after about 40-45 min they said " We will call you later on your cell phone and activate your service". I insist to get the supervisor to talk to. Unexpectedly the supervisor is talking to me in an angry way telling me why your are not following the instructions. I asked them would you please let me know what are these instructions that I didn't follow? while I am wondering, they hung up and end the phone call.

My complaint is not only the non-delivery of service but also Customer Service issues ( failure to provide assistance and the inappropriate behaviour of the customer service personaleDesired Settlement: - Now, I was checking randomly my phone and found out that they returned the service after 3 hours but I lost the important phone call that I was waiting. Beside that, they didn't even call to tell me anything that they will return the service or any apology. I was so upset and frustrated because they didn't pay any attention to my urgency for the service to be returned and they answered my phone call and request for my simple right which I pay money for by a rude attitude. This is not the first time for me to have such a response from the chat service and the customer service overall. I had a similar problem with them regarding activating the voicemail when I started the service with them and they had the same way of response by not paying any attention to the customer's request or complaints and I stayed with them over the phone for > 2-3 hours and it wasn't solved. It looks like this is a company's attitude towards customers if they didn't complain. I wanna write more but no space.

Business

Response:

We thank our valued customer for bringing his matter to our attention and extend our sincere, humble apologies for any mutually undesired experience(s) he's endured. I reassure him that we remain committed to his satisfaction despite what such may have temporarily led him to believe.In conjunction with such and in an effort to clarify matters, it unfortunately appears that the autorecharge $30 payment systematically attempted on 09/29/14 was DECLINED by the card issuing bank, thus temporarily suspending his autorecharge account and equally unfortunately facilitating the [then] temporary interuption in service due to non-payment.I apologize if this chain of events wasn't cleary explained to Mr. [redacted] during his prior communications with us and assure him that all internally concerned parties will [now] take the appropriate actions to make certain that the same doesn't recur going forward, as our relationship with our clients is paramount to us.The above being said and as a show of good faith (though everything appears to have since been resolved) we've taken the liberty of refunding one of Mr. [redacted]'s prior $30 online payments against a debit/credit card ending in [redacted]. Said refund should be apparent in approximately 3-7 business days, though actual processing times may vary by financial institution.I sincerely hope that Mr. [redacted] finds my response(s)/action(s) to be more consistent with our aforementoined commitment and I'll proceed to consider this matter to be effectivley closed if I fail to hear otherwise.Regards,[redacted], Sr. ManagerCustomer Relations Operations

Consumer

Response:

Review: [redacted]

I am rejecting this response because: their apology was about not clarifying their policy at the start of the plan. My issue is that they didn't notify me before stopping the service. Also when I discovered "Accidentally" that my phone is out of service because I need to update my card information, I went online to update my card information. Then I asked them to resume my service, they didn't respond as quick as the way they end my service. I tried their online chatting about 3 times with different agents and they couldn't help me. Then I used a friend's phone to call them and they kept me over the phone around 40 min. and when I asked to talk to the supervisor they yell at me and hang up the phone. My adjustment is to get non polished apology, make sure that these won't happen in the future,and improve their customer services.

Regards,

Review: I purchased unlimited services with a wireless device. But my account got switched off due to "unreasonable use." My purpose was to buy an unlimited service so I can watch online news and netflix. I called them BEFORE purchasing the device to make sure I'm not missing anything. They assured me that the services are unlimited. So when they turned off my internet, I asked them to restore it. First, a person promised to fix it within 24 hours, and now I'm told I used it "unreasonably." I asked them to define my unreasonable use. The chat-support explained it as improper. I told him that I don't go to the [redacted] sites, or solicit anything, so what was the definition of improper. He referred back to unreasonable and advised me to check their policy, which I did. They caution user not to send viruses, or junk mail, but nothing else would suggest unreasonable use.

Now, they refused to refund 100 dollars for the device, and refused to restore my account. I need my money back.Desired Settlement: I need them to take back their device and pay me back my money.

Business

Response:

We thank you for bringing this matter to our attention and extend our sincere apologies to our valued customer for any inadvertent misunderstanding and or delays in our responding to this complaint. We assure all that despite what either may lead to believe, we remain committed to satisfaction.

In conjunction with said committment and while we continue to internally investigate the chain of events that led to the deactivation of the herein-discussed H2O Bolt device, we refer our valued customer to our services general Terms & Conditions at

[redacted]d where it clearly addresses "extensive amount of traffic", "continous streaming" and other comparable scenarios which are considered to be "abusive" and or "unreasonable" and may dictate termination of service.

Furthermore, we've also taken the liberty of reversing our valued customers 05/01/14 online $50 recharge on the order-corresponding debit/credit card ending in 6639. Our valued customer should see a refund from us within her bank account within 3-7 business days from today. This action/refund will stand regardless of our final assessment/findings on this matter, as it's consistent with our aforementioned commitment and further speaks to our genuine, good faith intentions. Note: Refunds surrounding the device itself will need to be addressed at the place of purchase as our records don't indicate that it was purchased directly from us.

We close by respectfully reiterating that our final assessment on this matter will follow shortly by way of the Revdex.com online portal or through direct-email with our valued customer. Whereby, we thank all parties in advance for their continued patience and kind understanding.

Consumer

Response:

I am rejecting this response because:

The advertisement was "Unlimited 4G internet". The fact that they placed vague "unreasonable" in their contract that doesn't have measurable amount of GB makes their business tactic arbitrary and discriminatory. In addition, their advertisement misleading. Which may result in a lawsuit action.

I expect to be reimbursed for the unnecessary device.

Review: My complaint is I have H20 wireless cellphone service for my daughter for about a year,but I purchased the unlimited data plan on 3/11 or 3/12/15 and the customer service took the money and that was it she did not inform me that something need to be do to receive the unlimited data she just took my $60. My daughter needs her phone and she was leaving for [redacted] a day later and I thought the service was unlimited and a day later realize the data doesn't work at all!!!! I called H2O customer service a total of 8 times in two days and they keep sending a 3g link for a 4g phone and the data still doesn't work and today is 3/16/15. I have only gotten one person that speaks halfway decent English and that that was the customer associate that took my $60. I am very upset because there was two tickets put for tech. support and the first 3/12 no one ever call back, the second after my daughter get to [redacted] during a Interview and she briefly ask if they could call back 3/15/15. As of today the phone still has no data. I have called twice today 3/16/15 and they are still reading the script and tell us to install the 3g link which is the wrong link for a 4g phone. I told the supervisor I wanted my money back and he insisted on telling me to install the link over and over and the data still doesn't work. today makes the fifth day since I paid for unlimited service. Now the only thing they can do for me is to refund my money!!!!Desired Settlement: I would like my money refunded and I will find another cell phone provider because the customer service is very bad all they do is read a script no one thinks for themselves and because of this the phone still has no data. This been the worst experience ever with a cell phone provider by now someone would have figured out the problem but not with this company everyone just says and does the same thing NOTHING!!!!!I'm done!!!!!! Totally Dissatisfied

Business

Response:

Revdex.comCase# [redacted] (Mrs. [redacted])In response to the above referenced matter I open by re-extending our genuine apologies to Mrs [redacted] for any confusion or misunderstanding that he may have individually experienced. I reassure her that despite what her individual experience may have led her to believe, we remain committed to customer satisfaction.In conjunction with said commitment we advise that the relevant H2O Wireless GSM Prepaid mobile number ###-###-#### is currently under and active, however phone needed to be reconfigured. We advised Mrs. [redacted] that her daughter need to contact customer service department to make sure the phone was configured properly. However due to the inconvenience I process a refund to Mrs. [redacted] Credit card date 3/24/2015 in the amount of $60.00In conclusion, we remain eager, willing and available to discuss all product/service related matters with Mrs. [redacted] our ###-###-#### toll free number. That been said we will respectfully consider this matter closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

[redacted]

Review: BACK ON SEPTEMEBER 15 2014 I RECHARGE MY 60.00 DOLLAR PLAN I WAS INFORM THAT DATA WAS UNLIMITED NOT AFTER 2G DATA USE ITS SLOW DOWN WASNT NEVER TOLD THAT

SO ON SEPTEMEBER 20 2014 MY DATA WAS SLOW down COULD NOT USE IT I ASK CUSTOMER SERVICE EXPLAN TOO ME HOW I USE 2G DATA IN 5 DAYS COULDNT EXPLAIN WOULDNT GET ME INTOUCH WITH MANAGER SO ON SEPTEMEBER 21 I DECIDE TO GO WITH ANOTHER CARRIER I REALLY WISH [redacted] WIRELESS WOULD OF TOLD ME WHEN I GOT MY SERVICE STARTED would like half of what I payed septemeber 15 2014 I believe the carrier misrepresenting facts of plans so I now asking for refundDesired Settlement: I would like to get half of my money back

Business

Response:

We thank our former valued customer for bringing this to our attention and extend our sincere apologies to him for any inadvertent confusion as the TERMS and CONDITIONS of our prepaid service (as found at [redacted] ) do in fact reference the "speeds" offered by plan.That said and so that we may resolve this matter in a manner more consistent with our true commitment to customer satisfaction, we'll proceed to issue the $27 partial refund now sought by Mr.[redacted]. Said refund should appear within his respective bank account in approximately 3-7 business days, though actual processing times may vary by financial institution.We've also taken the liberty of deactivating the auto-recharge account that was previously set up in conjunction with the relevant, former [redacted] Wireless GSM mobile number.We hope that Mr. [redacted] finds our current actions to be to his satisfaction and remind him that we remain at his eager disposal if we may be of service going forward.Regards,[redacted], Sr. Manager of Customer Relations Operations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Regards,

Review: For months I have had this service, mind you, I've experienced a lot of hiccups along the way (cannot connect more than one device at a time, connection going down for 20-30 minutes here and there, paying my bill, only to have to wait 24 hours for the service to work), but I stuck with them because they are the cheapest internet service around!

Then just yesterday AGAIN an issue - out of the blue my internet connection stopped working, after an hour or two, I called customer service, they told me the issue was a network problem and that a lot of customers were having the same problem to wait till the next day, that my service would be back on. Next day comes, still waiting...no service. So I call again, they now tell me my service has been disconnected and when was it that I made my last payment (because apparently they don't have that information!) I told them August 21st (which I have proof on my bank statements) they told me to hold and they would talk with tech to see what the issue was. I'm waiting on hold for 30 minutes, when I'm then hung up on.

An hour later I call back...asked the same questions again and then put on hold. Finally someone gets back to me only to tell me, unfortunately, your service has been suspended due to unreasonable usage, although you have unlimited service. Your service will be reconnected on your next payment. WHAT?? First off, I have had this service for MONTHS now, I think 8 or 9 months to be exact and I haven't used or done anything differently than I normally do, so what "unreasonable usage" are you talking about? The lady couldn't give me an answer she just kept stuttering the same words over and over again. Basically telling me until I give another $50 dollars, nothing could be done. Beyond ridiculous and over this company!Desired Settlement: Either fix my service to work again for the rest of the month that I paid for or give me credit for the remaining days that I paid for, but cannot supposedly use!

Business

Response:

In response to the above referenced matter, we re- extend our sincere apologies to Mrs. [redacted] for any inadvertent confusion, misunderstanding or inconvenience that she previously experienced and reassure her that we remain committed to her satisfaction. In conjunction with such commitment and in effort to effectively resolve or clarify any lingering confusion, I respectfully reiterate the following to her: 1. Our [redacted] prepaid service is governed by TERMS & CONDITIONS which includes unlimited plan abuse as found at [redacted] 2. As per the underlying carrier of said service, the relevant [redacted] device (aka [redacted]) breached said TERMS whereby the service under such device was suspended on or about 09/08/14. I apologize if this wasn’t concisely explained to Mrs. [redacted] during her prior conversations with our support staff and note that the specific "infraction" was not provided by said underlying carrier. The above summarized being said and in an effort to proceed in a manner more consistent with our aforementioned commitment, I’ve taken the liberty of reinstating the service under Mrs. [redacted] device and have granted it a complimentary month of service, i.e. new expiration date is 10/11/14. I’ve also reversed her $50 online payment from 08/20/14 and note that said refund should be available to her within 3-7 business days, though actual processing times vary by financial institution.I now simply ask that Mrs. [redacted] to kindly power cycle the device (i.e. power it off and then back on) in order for it to accept the changes and re-establish a connection to the local network and begin utilizing her complimentary month of [redacted] prepaid service. I close by imploring Mrs. [redacted] to consult our “Live” support staff at ###-###-#### if she should require any additional assistance and recommend that she be more wary of her usage, as to avoid any future, mutually undesired interruption in service. Note: She may again refer to the aforementioned source to better understand what "activity" is considered "abusive", "prohibited" and or unauthorized. We will now consider this matter closed unless we’re advised otherwise.Regards,[redacted]Risk Management Department[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Thank you for the time and further understanding of the situation.

Regards,

Review: So my service was expired 3/5/14 I was trying to make the payment that same day but was unable to online. I called the hot line ###-###-#### to see what else would be an option to do, I was told by the rep they were experiencing bad weather and to try today 3/6/14 again I made the payment finally and still my device isn't active. I called again and was suppose to get a call back so they can re active it and didn't receive a call back. So I called again and was told I had to send on my address, billing statement, phone number and name. I explained to the rep that it was unfair to go through the hassle if he can clearly see my payment and which was already deduced from my account. So I demanded a refund and will leave my service canceled he replied I still had to email those things to them in order to get a refund and that it can take up to a week. I am indeed going to send in those paperwork but they shouldn't advise make payments online and recharge your account right away. I even tried to contact a supervisor and was told they were too busy. Horrible customer service!!!!Desired Settlement: I would like my money back.

Business

Response:

We thank Mrs. [redacted] for allowing us to readdress this matter and extend our sincere apologies for any inadvertent inconveniences that she may have individually experienced. We assure her that such is not representative of our commitment to customer satisfaction. That being said and confirming that a $50 online payment was made on 03/06/14 and in conjunction with her wishes expressed herein we've now reversed such payment and expect that she'll observe such within her card-corresponding bank account within 3-7 business days.

We hope that this proves to be to Mrs.[redacted]' satisfaction and note that we'll proceed to consider this matter closed unless we hear otherwise.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, and hope

to receive my refund in a timely manner!

Regards,

Review: I purchased the h20 bolt because only because the company advertises it as unlimited 4g service for $50 a month. On my second month with the service after paying for the month of service the company deactivates my acct two weeks before my month expired I called customer service only to be told my account was suspended because im using it too much ?????? The company advertises this as UNLIMITEDDesired Settlement: my service restored and company to be clear on services offered instead of misleading people with false advertising tactics

Business

Response:

We thank Mr. [redacted] for allowing us to re-address his individual concern and extend our heartfelt apologies for any inadvertent delays, misunderstanding, confusion and or inconveniences experienced. I assure him that we remain committed to his satisfaction.

In conjunction with said commitment and in an effort to effectively clarify matters, I respectfully draw everyone's attention to the area our current TERMS & CONDITIONS entitled UNLIMITED PLAN ABUSE at [redacted] where the following is publicly advertised:

UNLIMITED PLAN ABUSE

For any Service that includes unlimited features, “unlimited” does not mean unreasonable use. H2O’s unlimited voice features are provided solely for dialogue between two individuals and for non-commercial use. Other uses have a disproportionate impact on network resources and are therefore considered unreasonable. Unreasonable voice use includes, but is not limited to, the following: monitoring services, transmission of broadcasts, telemarketing, call center services, autodialed calls, an abnormally high number of conference calling, calls, or messages, and/or calls of abnormally long duration. H2O’s unlimited data or messaging features are provided solely for purposes of non-commercial messaging, Internet browsing, e-mail access, and the non-continuous streaming of data (e.g. downloading files). While most common uses are permitted by our data and messaging features, there are certain uses that cause extreme network capacity issues and are therefore prohibited. Our data and messaging services may not be used: (a) to generate excessive amounts of Internet traffic through the continuous, unattended streaming, downloading, or uploading of videos or other files, (b) to operate hosting services, (c) to maintain continuous active network connections to the Internet such as through a web camera or automated machine-to-machine connection or peer-to-peer (P2P) file sharing, (d) to disrupt e-mail use by others using automated or manual routines, including, but not limited to "auto-responders," cancel bots, or other similar routines, (e) to transmit or facilitate any unsolicited or unauthorized advertising, promotional materials, “spam,” unsolicited commercial or bulk e-mail or messaging, (f) for activities adversely affecting the ability of other people or systems to use either H2O's wireless services or other parties' Internet-based resources, including, but not limited to, "denial of service" (DoS) attacks against another network host or individual user, (g) for an activity that tethers or connects any device to personal computers or other equipment for the purpose of transmitting wireless data over the network (unless customer is using a plan designated for such usage), (h) as a dedicated data connection, (i) for abnormally long data transmissions, or (j) for any other reason that, in our sole discretion, violates our policy of providing “unlimited” Services for non-commercial use.

The immediately aforementioned being said and while it remains mutually preferred and genuinely desired for Mr. [redacted] and all of our other H2O BOLT customers alike to enjoy uninterrupted service, Terms, Conditions and policies nevertheless apply and must be adhered. And unfortunately, anyone deemed to partake in activity that falls under the aforementioned definition of “abuse” by the relevant service-corresponding underlying carrier [who monitors the network] will be subject to immediate interruption in service, with or without notice. Given his statements, I presume that this is what previously transpired in his case.

The above being said, I’ll be restoring Mr. [redacted]’s H2O Bolt services (and granting a new, complimentary month of service) and respectfully implore him to be more wary of his use going forward, as well as that of any family member or guest that may simultaneously rely on his H2O Bolt device, as to avoid being re-categorized as “abusive” or “unreasonable” going forward, particularly any continuous/prolonged periods of connectivity wherein an inadvertent strain on the network may directly ensue. I also recommend that he power off the device when not needed, as to avoid any unnecessary or unauthorized usage/activity.

The above being said and unless we hear otherwise, we'll proceed to consider this individual matter to be effectively closed.

Regards,

Customer Relations Operations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Please provide me with information on how to redeem my free month of service

Consumer

Response:

I am sending this email just to make you aware of how unprofessional and misleading the mentioned business is, after filing my complaint with Revdex.com about my h20 bolt issue the company replied with an apology and offered me a complimentary month of service after accepting the offer the company never followed through with my free month of service, I would like this to be documented and hope this company can somehow he thought a lesson on customer relations, I dont care about my free month this company is misleading in every way and pathetic

Business

Response:

I extend our sincere apologies for any genuinely inadvertent oversight, as it appears that while my colleagues reinstated the overall service (thus, allowing our valued customer to subsequently replenish it, bringing the service expiration date to 01/13/15) they obviously and regrettably failed to grant the extra month of [complimentary] service. In light of such, I've now [personally] granted two months of complimentary service on the relevant H2O BOLT device. Thus, extending the service expiration date to 03/14/15. In doing so, I respectfully reiterate that the partial results of our prior efforts were the direct result of a simple and honest oversight. I thank Mr. Bruno for allowing us to once again readdress his individual concerns and wish him and his the best of Holiday Seasons. [redacted], Sr. Manager of Customer Relations

Review: hello I went online an ordered a micro sim card for my mobile I paid for standard delivery $25.00, micro sim card $9.99 and a monthly plan card for $60.00 24hr delivery on 9-12-14 but I did not get my sim card until 9-16-14.. Now when I finally got my sim card It did not work so I sent my sim card back with a note saying the sim card did not work to the company in which they received back on 9-24-14 now since then I have not received my money back nor new sim card I have left them messages but thet refuse to call me back or refund my money so I was wondering what can I do?Desired Settlement: $95.00

Business

Response:

We thank Mr. [redacted] for allowing us to readdress his individual concern(s) and I extend my sincere apologies for any inadvertent confusion or misunderstanding experienced. I assure him that we remain committed to his satisfaction.

In conjunction with said commitment and in an effort to clarify any potentially lingering matter(s) I proceed by respectfully noting that Mr. [redacted] placed his online order at 10:22pm ET on Friday, 09/12/14, i.e. “after hours”. As an unfortunate, yet understandable result his order wasn’t processed and or shipped until the next immediate business day of Monday, 09/15/14. It was nevertheless fulfilled in the Standard Overnight Delivery manner paid for, i.e. processed 09/15/14, delivered on 09/16/14 (as per FedEx tracking number 6[redacted]70).

That being said, I now refer all concerned parties to the area within our official website [through which the herein-discussed merchandise order was placed] of https://www.h2owirelessnow.com/mainControl.php?page=Tc#return wherein our current REFUND & EXCHANGE POLICY and RETURN & EXCHANGE FORM are located. I hereby offer a copy of the relevant portion below for Mr. [redacted]’s convenience:

(3) Refunds

H2O Wireless does not exchange products purchased on www.H2OWirelessNow.com unless specifically requested on the Return & Exchange Form. Please allow up to 4 – 6 weeks to receive your credit card refund which will be applied to the credit card account to which your purchase was initially charged.

(4) Restrictions & Fees

Prepaid account balances and original shipping and handling fees are not refundable.

If any device is not returned in like-new condition, the device will not be eligible for a refund and may be returned to you at your cost

If a SIM Card or accessory is missing, you will be charged a restocking fee of (15) % of the purchase price (except where prohibited by law) but may still be eligible for a refund on the device.

If a Hard Card is missing/scratched/used, the Hard Card will not be eligible for a refund.

I equally apologize if Mr. [redacted] unintentionally overlooked this area and or if this was not reiterated to him upon his making his subsequent inquiries to our support staff as 4 weeks from the returned package date quoted by Mr. [redacted] would bring us to today, 10/22/14 and 6 weeks (i.e. worst case scenario) would bring us to 11/05/14.

In the end, I hereby confirm that my warehouse/fulfillment center colleagues have previously received Mr. [redacted]’s package and that nobody within our staff has "refused" anything. Instead, all concerned parties are now processing his returned package accordingly and within the aforementioned timeline.

Whereby, I close by thanking Mr. [redacted] in advance for his continued patience and remind him that our "Live" support staff remain at his disposal by way of their ###-###-#### toll free number if he should require any alternate product/service-related assistance in the interim.

Regards,

[redacted]

Customer Relations

[redacted]

Consumer

Response:

thank you so much h20nwireless finally called me back and without your help I don't think they would have called me back so thank you

Review: As of 12/9/2014 9pm, my service has stopped working for [redacted] Internet device. I called to speak to customer service, and after 55 minutes, I was connected to representative [redacted]. I was told by [redacted] that my service has been suspended due to "excessive usage". When I asked "what constitutes 'excessive usage'?", he could not tell me. I also asked from "what time frame did this occur?", and once more he ([redacted]) could not tell me. I verified with him that the [redacted] service is unlimited $50 a month, and he agreed. I then asked to speak to his immediate supervisor, in which he informed me that his supervisor, [redacted], was in a meeting at 10:45pm and wouldn't be back on the floor for another hour. After telling [redacted] that I can wait, he returns to the phone 25 minutes later to tell me that his supervisor refuses to speak to me. I asked if there was a corporate number I can have, or a number where I can reach someone with specific information on why my service has been suspended. [redacted] could not provide me with any helpful information. I asked if he could return my money for the month, or turn my service back on and he refused to do either. My payments are due on the 19th of each month.

I asked[redacted] if he knew the name of the corporate office and he could not tell me, but did provide me with the location of the HQ (Fort Lee, New Jersey). Later in the conversation, I asked him if the parent company's name was L[redacted] He said yes it is, but couldn't tell me when he would not provide this information earlier.

I have recorded the entire conversation between [redacted] and I, and will gladly forward it to the appropriate party as proof.Desired Settlement: I would like to have my service turned back on and extra service time provided for the amount of time my service was suspended, or full $50 refund sent to me in cash/check. If reconciliation is not met, a lawsuit will be filled against [redacted] due to breach in contractual obligations & false service advertisement.

Business

Response:

We ask that our valued customer please excuse any prior, inadvertent confusion caused by the systematic actions previously taken and note that their [redacted] service will be restored within the next few hours from this correspondence (today, 12/16/14). Their device will equally receive a new month of [complimentary] service, as a token of sincere apologies for any inconveniences and or delays experienced.The relevant [redacted] device will simply need to be power-cycled (i.e. turned off and back on) to accept our changes. That said, I regretfully advise that the actions previously taken were the result of the underlying carrier having flagged the relevant [redacted] device for "abuse", which resulted in the mutually undesired outcome we readdress herein. In an effort to prevent the same from recurring, we invite our valued customer to review the AUTHORIZED USE policy located within the services overall TERMS & CONDITIONS at [redacted].We thank our valued customer for their time and understanding and respectfully insist that they directly contact us by way of our below-depicted toll free number if we may be of any additional product/service assistance, as we'll otherwise consider this matter to be effectively closed.Regards, [redacted] | Sr. Manager - Efficiency & Effectiveness | Customer Relations Department Office: ###-###-####

Review: I paid my bill for my wireless internet I paid $53 to game-star wireless to have my service back on it hasn't been restored and its been over 6 hours . $50 plan store charges $3.00 For PaymentDesired Settlement: refund my $50

Business

Response:

We thank Mr. [redacted] for allowing us to address his individual concern and assure him that we remain committed to his satisfaction. In conjunction with said commitment and having reviewed all internally available records, we regrettably advise that we’re unable to extend any feasible assistance in this particular case as the referenced payment occurred by way of a 3rd party, for whom we have no access (to their records) and have no authority or influence over. That being said and as the relevant [redacted] service appears to be ACTIVE with a [current] expiration date of 11/21/14 on our end, we instead recommend that he seek assistance directly from the 3rd party itself, if the matter has yet to be resolved. We thank him for understanding our position and insist that we be contacted if we may be of assistance with any alternate [redacted] product/service related matter, as we remain at his eager disposal. Regards, [redacted] Sr. Manager Customer Relations Operations

Review: I called because I have had service problems, I was connected to one of the most rude and arrogant customer service reps I have ever spoke with my entire life. She instructed me to go ahead and just hang up and call back to someone else because her shift was ending. She put me on hold multiple times "searching" for an answer to my problem, and after about twenty minutes, she picked the line up again, and said, "looks like we cant help you, thank you for calling h2o wireless, have a good day," and then hung up the phone on me.Desired Settlement: I, as a customer shouldn't be treated rudely after I only called to find a solution for the service loss that I am paying for. I would like my loss of service refunded, which the problem has been going on for about almost a month now. Aprox. started August 12-15, around those dates somewhere. I would also like a accommodation of some sort, for this horrible experience I encountered with this customer service representative.

Business

Response:

Good Day, We thank everyone for affording us the opportunity to review and address this matter and extend our sincere apologies to our valued customer for any inconvenience, frustration or confusion that he may have inadvertently experienced. We assure him/her that despite what such isolated incident may have temporarily led hiim to believe, we remain at committed to customer satisfaction. That said and having reviewed any and all internal records and/or database notations pertaining to the sole number offered within his/her complaint (I.e. ###-###-####) we regretfully advise that we've been unable to locate anything that supports his/her claims. Elaborating on such, we've not found any evidence of "service interruption" having searched the 08/10-08/17 period, as inbound/outbound activity is depicted throughout said period (NOTE: The service continues to be patronized to date). Additionally, all internal database notations suggest that our valued customer has been consistently assisted and/or offered real-time responses to his/her intermittently posed queries.

In light of such, we're understandably unable to take any action and instead respectfully request that our valued customer kindly elaborate on the "service problems" that he experienced, so that we may reconsider any then-feasible course of action (if any).

We thank all parties in advance and eagerly await future correspondence regarding such.

Review: Since Oct 9th of 2015, I([redacted]) have been going back in forth thru half a dozen phone calls and emails trying to resolve the issue. From the start the product (H2O bolt wireless) wifi device did not work. Through several phone calls to the New Jersey office noone could get the device working. I went out of town and had the device. On Oct 12th I went to an independant dealer for the H2O Bolt who told me that the device didn't work due to not being activated by the company. After several failed attempts to activate the device via phone calls with the company I canceled the account. I immediately requested a refundvia email. The company responded with an apology and a number to get the refund. The number that I called to get the refund ([redacted] the representative told me that they didn't do refunds from that number and transferred me to the New Jersey number. The man that I spoke to at the New Jersey number was very rude and said that I was not going to get a refund and that the account was still active. I sent the incident back via email to the company who asked for my phone, card#, and sim card# . Unfortunately, instead of sending a refund they sent the same apology email with the same non working number ([redacted] Note: Only a few days after sending them my personal info my account was debited for 2 transactions from a mysterious company. They were the only company that had given my info to in that time period. I([redacted] also still have all of the email correspondents that I had with this company from trouble the account, date I requested a refund, and the complaints about their customer service.Desired Settlement: Refund by the company via card or check. I do not trust this company with my credit/debit card information. Refund amount of $90 - $45 for the non working device that was never properly activated. $45 for the unauthorized debit on an account that was canceled /closed on 10/27/15.

Business

Response:

Revdex.comConsumer Affairs BureauRe: Complaint ID# [redacted]First we would like to extend our sincere apologies to [redacted] for any delays and inconveniences that might have occurred and assured him, that we reaming committed to customer satisfaction. We thank [redacted] for returning the device back to us. We have processed a two refunds, one in the amount of $55.00 and the second one for $45.00 a total amount of $90.00 to [redacted]’s original credit card use for purchase. Please allow 4 to 7 business days for the credit to reflect in the credit card account depending on the financial entity. In light of the above-summarized we’ll proceed to consider this matter to be effectible closed.Regards,Compliance CoordinatorRisk ManagementLocus Telecommunications, Inc.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I do expect to receive the full $90.00 refund as told to the Revdex.com. At the current date 1/31/16 and time I have only received half ($45).

Regards,

Review: My complaint is regarding [redacted], a subsidiary under Locust Telecommunication. On August 7, through [redacted] wireless's online system, I requested to have my cell number to be ported from [redacted] wireless to [redacted] wireless. According to [redacted] wireless, the process was completed in a day. I was able to make outgoing phone calls and texts through [redacted]. However, until today 10/01, I am still unable to receive any phone call or text message. All incoming phone call/text still get routed to [redacted] voicemail. I had contacted [redacted] wireless customer service numerous times, through phone calls, on line chatting, and email. The responses I got were uniformly similar: we don't see any problem with your account and the porting process had been successfully completed in early August. I also contacted [redacted], and the [redacted] customer service agent said they never received any porting request from [redacted] wireless regarding this particular cell number. When I relayed this information to [redacted] wireless, they promised to escalate the matter and call me back after further investigation. That was in late August, and I had yet to hear back anything from them.

I also filed an online complain with the FCC in early September. Now I am seeking help from the Revdex.com since it looks like that complaint got lost in the process.Desired Settlement: First, [redacted] wireless should resolve the porting issue ASAP.

Second, due to this problem, both of my accounts at [redacted] & [redacted] wireless remain active at the same time. I can't cancel/downgrade/suspend my [redacted] account since that may jeopardize the porting process. As a result, I have been charged in full for the past two months by [redacted] despite of zero usage. I believe [redacted] wireless should be responsible for that charge due to their negligence in handling my account transfer.

Business

Response:

We thank Mrs. [redacted] for allowing us to re-address her matter and extend our sincere apologies for any inadvertent and mutually undesired experiences that she's encountered while porting her number from her old service provider to our [redacted] Wireless GSM prepaid service. I reassure her that we remain committed to her satisfaction.In conjunction with such and although our records indicate that the relevant mobile number was successfully ported into our aforementioned service on 08/07/14 we'll proceed to consult our underlying carrier (i.e. [redacted]) to better determine if any feasble action may be taken our end to corroborate and alleviate (if applicable) Mrs. [redacted] current dilemma.In the interim, I respectfully note that [redacted] (aka [redacted]) may only take possession of a number by: (a) it being assigned to us by our herein-referenced underlying carrier, or (b) it being released to us by an alternate service provider by way of a number transfer (aka port-in). Whereby, while I sympathize with Mrs. [redacted] for her mutually undesired predicament and certainly anticipate extending our exhaustive support, hastly assumptions should not be made that "we" ([redacted]) are the responsible parties for said isolated predicament, as I reiterate that our records indicate that all transpired as normal.Updates will follow by way of email as they become available.Regards,[redacted], Sr. ManagerCustomer Relations Operations[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have been trying for several days to get ANYONE with H2OWirelessNow to solve my problem. Here is the email I sent them (about 30 times... with no answer).

First email (1-28-14)

I just switched TODAY (1-28-14) to the $40 plan, which promises 1 GB data per month... so...

Why do I see I have only 693 MB????????? As of 10:55 PM HST, and I changed plans as of 3 PM HST.

This is not right. I signed up for 1 GB... not less than that. There is no way I could POSSIBLY have used 307 MB... No way.

Below is from my account page I just checked.

Plan Name MONTH PLAN $40

Expiration 02/27/2014

International Long Distance Available? Active

International Long Distance Balance($) 20.00

Data Balance 693.13 [redacted]l

###-###-####

Second Email (2-5-14)

Please HELP resolve this issue which I reported one week ago....!!!!

Dear H2O friends,

I used to have iphone 3GS on unlimited plan, with autopay.

I purchased, from you, an iPhone 5 (64 GB), with a $40/month plan, for 1 GB data per month.

1-22-14 I called you and [redacted] cancelled my autopay for the unlimited, and said I should call back on 1-28 to change to and start the $40/month plan.

1-28-14, 225 PM HST I called you. [redacted] did the above for me (and said my recharge date would be 2-27-14). SO AT THAT POINT I SHOULD HAVE HAD 1 GB (1024 MB) OF DATA... CORRECT?????

1-28-14, 10 PM, I checked my data usage, and it said 693.0 MB. I said, "WHAT???" "Where's my 1 GB?"

(Note: the only heavier data usage thing I did that day was receive one 20-minute Facetime call, which my phone says took 60MB of data.)

1-29-14 I called you and [redacted] said he would file a technical report case, and got #[redacted]. He said I'd get a call within 24 hours.

1-30-14 I DID receive a call, on my Skype attached number (###-###-####), but I was driving and could not pick up the phone soon enough. No one ever called me back.

2-3-14 I called you and John told me (I believe he said) that he could not find a technical report for me,(OK I'LL END NOW)Desired Settlement: Give me the 300 MB data that they failed to give me when I started the 1GB plan.

Business

Response:

We thank you for allowing us to readdress this matter and apologize for the unusual delay in responding. That said and having reviewed the claim made by our valued customer we advise that our internal records don't support such. Instead, all records indicate that all plan-corresponding balances/allowances were rendered on 01/28/14 following a $40 recharge/payment. The same records also indicate that said balances were gradually depleted by way of day to day usage.

In light of such we'd normally not act as such simply isn't warranted. Nevertheless, we wish to effectively display our commitment to satisfaction to our valued customer and thus, have applied a complimentary $40 airtime PIN to his relevant H2O Wireless GSM prepaid mobile number, thus extending his expiration date by 30 days (from today) and restore all plan-corresponding feature balances.

We certainly hope that Mr. [redacted] finds our actions to be to his satisfaction and otherwise remind him that our "Live" support staff remain at his eager disposal between the hours of 9am-12am ET via our ###-###-#### toll free number.

Regards,

[redacted]@locus.net

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I appreciate the complimentary month given to me for my $40 plan. I was not aware of this until I called H2O on the 27th of Feb. Thank you.

Regards,

Review: I own a mobile business where my representatives must be on the go and I provide to them Mobile Hotspot for them to use their laptop with internet wherever they go. I recently bought H20 WIreless Mini Spider Bolt Mobile Hotspot. I bought 6 of them for $135 each equaling $809 with shipping and handling from a cellphone distribution store. I bought these in April 2015 in the hopes that they will be put to well use with my representatives to go out and do business on their laptops with internet wherever they go. About a month later h20 Wireless displays a post they are eliminating their service on this product and now I cannot get a refund from the original store owner and H20 Wireless will not activate service on them, and I am now stuck with 6 Hotspot Devices that do not run on any service provider. It is unfair to discontinue these devices after they are nearly brand new and H20 needs to honour people that have recently purchased these devices expecting to have mobile hotspot internet for as long as the company is around. These devices are brand new since their release and to discontiue them now is unfair and a dishonour to all who have bought them expecting to use the service, including myself. Its unfair that they allowed people to still purchase these items to make money while knowing they were going to terminate the service on the device, I feel what the company should have done instead is take the items off the shelves of distribution stores and online stores or recall them, because they knew they were no longer going to be in service with h20 wireless, I will file a Class Action Lawsuit if I have to in order to get this issue resolved because this does not only apply to me but to everyone who had the expectation of using the service with the device that was bought.Desired Settlement: I ask the company to exchange these products for the new devices they are coming out with that support their internet service.

Business

Response:

We thank Mr. [redacted] for allowing us review this matter and extend our apologies for any inconveniences our business decisions might be causing him. I reassure him that Locus Telecommunications, Inc. (H20 Wireless) remains committed to customer satisfaction.H2O Wireless is upgrading its service to offer fast speeds on a new 4G LTE network with nationwide coverage. It will feature a powerful mobile hotspot device and offer a SIM card to usewith compatible devices to take anywhere.We regret to inform our customer that we won’t be able to use the same underlying carrier’s network. Due to the upcoming changes, the BOLT Spider Mini and the Flash will not be compatible with the new network and will be discontinued. However, service will be continued for current customers activated before April 17, 2015. The last day of services for those devices will be September 30, 2015. The last day they will be able to recharge will be August 31, 2015. We notified all Distributors prior to April 17, 2015 and notify our customers whenever they contact our customer service department or when they access our official website. https://bolt.h2owirelessnow.com/mainControl.php?page=noticeMr. [redacted] purchased several devices right before April 17, 2015; however it seems he did not attempt to activate those devices until several weeks after April 17, 2015; unfortunatelyactivations were not being accepted at that time. In regards to Bolt device refund request, it appears that Mr. [redacted] obtained our products from a local retail store. Since his complaint involves a third party business entity and not a purchase directly from Locus Telecommunication Inc., we respectfully suggest, for him to contact the third party business and follow theirreturn/exchange policy. Since Mr. [redacted] mentions on his complaint that he purchased the devices for commercial purpose, we would like to remind him that as stated in our terms and conditions, H20 services are solely for purposes of non-commercial use. Had he activated the devices, they would have been used for an improper purpose. [redacted] If you have any further questions, please do not hesitate to contact us.R

Review: On Jan 5 2013, I bought a $100 [redacted] card for my H2O line 5[redacted]. This $100 [redacted] card has a 1 year balance validity. I was told by customer service when I loaded the $100 [redacted] card that on Jan 5, 2014 the remaining unused portion of my $100 credit will become inactive unless I refilled my account again.

However on January 5, I noticed that the $30.70 unused balance was all expired and not in an inactive stage.Desired Settlement: I am requesting the unused $30.70 be returned to my account after I refill my account per what I was told by customer service.

Business

Response:

Revdex.comRe: Complaint ID# [redacted] ([redacted]) In response to the above reference matter it was noted that our Customer Relations Department was handling the issue directly with Mr. [redacted]. Our records indicate that the issue has been satisfactory resolved and we respectfully consider this case closed.Regards,[redacted]Compliance CoordinatorLocus Telecommunications, Inc.