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Locus Telecommunications, Inc.

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Reviews Locus Telecommunications, Inc.

Locus Telecommunications, Inc. Reviews (300)

I am rejecting this response because: I called the company trying to give them the info and the person I got on the phone was very unprofessional and said he couldn't provide the free month of service.   [redacted]

We thank [redacted] for allowing us to readdress her individual concerns and re-extend our sincere apologies for any inadvertent misunderstanding(s) or confusion.  I humbly reassure her that we remained committed to her satisfaction throughout her time under our service.In conjunction...

with such, I refer Mrs.[redacted] to the current TERMS & CONDITIONS of our herein-discussed prepaid telecommunications service as found at [redacted] in hopes that the information contained therein effectively addresses any lingering confusion surrounding "unlimited usage" versus "unreasonable", "abusive" or "prohibited" usage.I proceed by by respectfully advising all concerned parties that I found no evidence or record to support Mrs. [redacted] claims that we essentially failed to deliver the plan-specific services and or features and note that I instead observed the opposite.  Elaborating on such, I advise that our available records show that the relevant [prior] [redacted] GSM prepaid mobile number logged an excess of 7.5k individual events during it's approximate 58 days under our aforementioned service.  That's an approximate average of 130 events per day.  Note:  "Event(s)" refers to individual instances of voice, text and or data activity...   In a nutshell, all of our advertised, plan-specific features were available to the relevant number throughout it's time under our prepaid service.As a direct result of my findings and as we're unable to perform any additional troubleshooting because the relevant number has since been ported out to a new service provider, we're unable to accommodate Mrs.[redacted] request for a refund.I therefore close by thanking Mrs. [redacted] for her prior business and wish her all the best with her current and or future service providers.   We remain at her eager disposal if we may be of service going forward.Regards,[redacted] Sr. ManagerCompliance & RegulatoryRisk Management[redacted]

We ask that our valued customer please excuse any prior, inadvertent confusion caused by the systematic  
face="Calibri">actions previously taken and note that their [redacted] service will be restored within the next few hours from this correspondence (today, 12/16/14).  Their device will equally receive a new month of [complimentary] service, as a token of sincere apologies for any inconveniences and or delays experienced.The relevant [redacted] device will simply need to be power-cycled (i.e. turned off and back on) to accept our changes.  That said, I regretfully advise that the actions previously taken were the result of the underlying carrier having flagged the relevant [redacted] device for "abuse", which resulted in the mutually undesired outcome we readdress herein.  In an effort to prevent the same from recurring, we invite our valued customer to review the AUTHORIZED USE policy located within the services overall TERMS & CONDITIONS at  [redacted].We thank our valued customer for their time and understanding and respectfully insist that they directly contact us by way of our below-depicted toll free number if we may be of any additional product/service assistance, as we'll otherwise consider this matter to be effectively closed.Regards, [redacted] | Sr. Manager - Efficiency & Effectiveness | Customer Relations Department
Office: ###-###-####

Revdex.com
RE: Complaint ID# [redacted]
face="Times New Roman" size="3">

We thank [redacted] for allowing us to review this matter.  We apologize for any inconveniences he/she might have experience. Locus Telecommunications (H2O Wireless) remains committed to customer satisfaction.

Our records indicate that Mobile number [redacted] was double charging for text messages; we had issue a trouble ticket with our underlying carrier to investigate the issue. Our Carrier is currently investigating. We contacted our customer and provided a $10.00 credit to the account for customer to use as usual in order for us to continue keep track of the billing while investigating.

We will keep you informed once we receive a response from our underlying carrier. Once we receive a response we will proceed to provide a refund if necessary.


Regards,
Compliance Coordinator
Risk Management Department
Locus Telecommunications, Inc.

We extend our apologies to Mr. [redacted] for any misunderstandings or frustrations he might have experienced. We reassure him that we remain committed to customer satisfaction.Mr. [redacted] did not include the calling card pin number in the complaint.  In an effort to help in...

regards of this matter, I personally e-mailed her requesting information in order form us toinvestigate the issue he   brought to our attention.  However, we have not received a response. To better assist Mr. [redacted] in regards to this matter we ask her to please provide the Calling card in question Pin Number and his Telephone company statement. That being said and unless we hear otherwise, we will respectfully consider this case closed.

Review: My problem is I went online to purchase the "free promotion device" for all customers transitioning over to their new service. I have yet to receive my device, a fed ex tracking number, and yet they initially told me 3 to 5 business days. now when I call I have been hung up on by the agents and they keep putting themselves on the phones posing as the supervisors. This is unacceptable and I am in college online. I need some action to be taken care of.Desired Settlement: I want to have a free month of service, and have the customer service agents retrained. I know this will never happen, but they are posing as supervisors. I cannot handle my work that I use my computer.

Business

Response:

We thank you for

allowing us review this matter and extend our apologies for any inconveniences

our business decisions might be causing you. I reassure you that Locus

Telecommunications, Inc. (H20 Wireless) remains committed to customer

satisfaction. H2O Wireless is upgrading

its service to offer fast speeds on a new 4G LTE network with nationwide

coverage. It will feature a powerful mobile hotspot device and offer a SIM card

to use with compatible devices to take anywhere. The

good news is that we are running a promotion for current customers. With the BOLT spider Mini which provides a free

bolt devices to current customers.Our records indicate Mrs.

[redacted] bolt device has been delivered; due to the high volume of free device

orders, we have been experiencing some delays. We contacted Mrs. [redacted] by

phone and email and explained to her that once she activates the new device she can send an email directly to compliance group and we

would extend the service expiration for one month due to the inconvenience she experienced.The above being said

and unless we hear otherwise, we’ll proceed to consider this matter closed.

Review: I have been buying locus calling cards for over 2 years now, two weeks ago my phone company called in regards to international calls that I have been making. They are charging me $311 dollars for calling out of the country, I explained to them that it was impossible because I only make international phone calls using locus calling cards. They told me that locus calling cards must not have connected me correctly and that now I was responsible for paying those minutes. I called locus for an explanation with no luck. I tried to fax them my phone statement so that they could see that I did in fact use the calling card correctly but they refused to accept that. I feel ripped off.Desired Settlement: I want them to take responsibility if their system is not working correctly because I now am stuck with the bill.

Business

Response:

We extend our apologies to Mr. [redacted] for any misunderstandings or frustrations he might have experienced. We reassure him that we remain committed to customer satisfaction.Mr. [redacted] did not include the calling card pin number in the complaint. In an effort to help in regards of this matter, I personally e-mailed her requesting information in order form us toinvestigate the issue he brought to our attention. However, we have not received a response. To better assist Mr. [redacted] in regards to this matter we ask her to please provide the Calling card in question Pin Number and his Telephone company statement. That being said and unless we hear otherwise, we will respectfully consider this case closed.

Review: I bought a sim card with prepaid service from Best Buy on Apr 12 2015. When I tried to apply pin number [redacted] to it, I got a message that pin is expired. I called customer service, and they told me that pin is expired and I need to contact retailer. I wen back to the store and (after an hour of discussions) got replacement card, that was expired as well (pin number [redacted]). Since I needed the phone to work next day, I end up paying $30 more for the service on the web site.Desired Settlement: I appreciate if company can refund me all money I spent on their cards and compensate me for an enormous amount of time I wasted trying to resolve the issue.

Business

Response:

In accordance with and in response to the above-referenced matter, we thank Mr./Mrs. [redacted] for allowing us to review this matter. We assure that Locus Telecommunications, Inc. remains committed to ethical business practices and customer satisfaction alike.In regards of Mr./Mrs. [redacted] purchase, it appears that our products were obtained from a local retail store. Since his/her complaint and alleged experience(s) involvesa third party business entity and not Locus Telecommunication. We respectfully suggest, for her to contact the third party business and follow their return or refund policy. In light of the above, we’ll respectfully proceed to consider this case closed.

Consumer

Response:

Review: 10575729

I am rejecting this response because:1. I bought a product from H2O and it was not functional at the moment of purchase. There was no expiration date on the package.2. I called support twice and both times H2O refused to reactivate sim card (which was trivial from their side), resulting in me going back to the store, getting another sim card, and struggling again with the same issues.3. End up paying twice for the service that I bought (one of the times I paid to H2O) directly.

Business

Response:

First we would like to extend our sincere apologies to Mr. [redacted] for any inconveniences that might have occurred and I reassured him, that we reaming committed to customer satisfaction. Our records indicate that Mr. [redacted] also process a recharge for $30.00 after attempting the other two pins he purchased form Best Buy. Like I mentionbefore I cannot refund the purchase from a third party store, however we due to all the inconveniences Mr. [redacted] experience while purchasing our products. I processa refund in the amount of $30.00 to his credit card. The above being said, we respectfully consider this matter effectible closed.

Review: I paid $30 as deposit to use their service since deposit was required to do so.

They updated their system for their reason and it looks like they sent customers notice to create new accounts on their website. However, I did not receive the email for some reason. Then, they deactivated all the information from their system and tells me that they cannot associate my number to their current service. For that reason, they say they cannot give me back the initial deposit of $30.

For your info, below is response I received from them by email:

"Please be advised that in January of this year, our services were updated, thus our online platform was also renovated. All of our existing customers were asked to create new accounts on our new website [redacted] and any accounts that might have been left inactivate have been all deactivated by the system. Hence, your phone number ###-###-#### is currently not associated with our new service and no balance is being reflected for such. "Desired Settlement: $30

Business

Response:

We thank our valued former customer for allowing us to address this matter and extend our sincere apologies for any prior and or current confusion or frustration inadvertently experienced. That said and in an effort to clarify matters, we respectfully note that the billing process of our former [redacted] international long distance service worked as follows where “[redacted]” (aka [redacted] accounts were concerned:(1) Upon initial registration a $35.00 USD “authorization” was processed against the account-registered debit/credit card.(2) This assured us that our then-new customer’s debit/credit card [at minimum] possessed an available $35.00 USD to draw from at the end of the billing cycle.(3) An authorization is not to be confused with a “charge”, as authorizations are only temporary and “typically” aren’t collected against.(4) We only collected the monetary equivalent of whatever [redacted] service/account activity actually occurred within a given billing cycle.Having now reviewed any and all billing archives associated with the herein-referenced, former [redacted] account, I humbly reassure all concerned parties that $35.00 USD was never actually collected against any account-registered debit/credit card during said accounts life-span, i.e. 11/08/10-12/31/13. Whereby, no actions are warranted.We certainly hope that this explanation is deemed satisfactory and otherwise respectfully insist that our valued former customer consult a “Live” teller or support staff member within his card-issuing bank to reconcile his prior payments to us, for the purpose of confirming my statements, i.e. that we never “collected” $35.00 USD, but instead, merely processed “authorization(s)” in such monetary amount.We remain at everyone’s eager disposal and will proceed to consider this matter closed, if we fail to be advised otherwise. Regards, [redacted], Sr. Manager of Risk Management / [redacted]

Review: I'm trying to get a refund for$ 50.00 services that I did not recieve 01/09/15. They refuse to refund the money. I have sent them copies of my bank statement where the 50 was taken out of my accout.

Business

Response:

Revdex.comRe: Complaint ID# [redacted] In response to the above reference matter, I contacted Ms. Hernandez, and expressed our apologies for the inconvenience she may have experienced and to please excusedour delay to respond. I reassured her that Locus Telecommunications remains committed to Customer’s satisfaction.We have provided a refund of $50.00 to her credit card for a recharge transaction which was not credit into her account. Since this issue has been address satisfactorily resolved, we respectfully consider this case closed

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I purchased one year service through a company sponsored by my job called [redacted]. It was for the company called H2O wireless. I activated my service with the company in early July. Every months I would have to call to get my data added and then also inform them that they had the wrong expiration date on my service plan of the $40 plan. I recently upgraded my service to the 4G LTE. Before completing the transaction I was given a warning that the remaining balance would be forfeited. I was under the impression it meant for the month only to find out my account was wiped clear and in order to use my service I would have to pay now. I still had 4-5 month prepaid service still available.Desired Settlement: I would like the balance added to my service for the 4-5 months. There also need to be a clearer explanation given before inserting the new 4G LTE SIM. This is not normal. Other major carrier don't require this. Exceptions need to be made for those that have already purchased a prepaid plan. In this day and age no has money to throw away especially if you have a prepaid plan. There is a reason for having it.

Business

Response:

Revdex.comRe: Complaint ID# [redacted] ([redacted])In response to the above reference matter, I contacted Ms. [redacted] and expressed our apologies for the inconvenience she may have individually experienced. I reassured her that Locus Telecommunications remains committed to Customer’s satisfaction.Our records indicated that Ms. [redacted] recharge her mobile number and for that reason the expiration date was extended or a year more or less. Ms. [redacted] mistakenly understood that her reaming balance will be forfeited. However she thought it was only for a month. Due to this misunderstanding, we have extended the expiration date until 09/11/2015.That been said and unless we hear otherwise, we will consider this matter satisfactorily resolved. [redacted]Compliance CoordinatorRisk Management Dept.Locus Telecommunications, Inc.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: H20 bolt 4Gkl LTE offered an upgraded unite 4G which cost 50 including shipping received box on October 21st and cut off on October 22nd never used. Was told that I used 10GB had not used any GB wasn't able to activate device until 7 pm that night. Contacted customer service for refund to return device that did not work. Was told by radio shack that this device no longer will exist.

Business

Response:

November

23, 2015[redacted]

[redacted]We thank you for

allowing us review this matter and extend our apologies for any inconveniences she

might have experienced. I reassure her that Locus Telecommunications, Inc. (H20

Wireless) remains committed to customer satisfaction. H2O Wireless is

upgrading its service to offer fast speeds on a new 4G LTE network with

nationwide coverage. [redacted] LTE

Bolt device was activated on 10/21/2015. Records further showed

that [redacted] called customer service inquiring about data service. We have

provided a courtesy credit of 4G of service that will a total of $25.00 worth

of service due to any misunderstandings, the new expiration date is 12/03/2015. We respectfully consider this consider

this matter closedRegards,Compliance

CoordinatorRisk

Management Dept.Locus Telecommunications LLC

Review: I have a [redacted] in which I bought in Feb. 2014 ... as of last week 9/14... my device is no longer working... It will not power up or anything.... My account is good until Oct 6th 2014 ... I have called Customer Service Numbers [redacted] .... ALL numbers I have called have NOT been any help in my situation....... They keep telling me to return the device to Store which I purchased from... The Store where I purchased old me that they do NOT replace devices after 4 months...... They called an [redacted] rep... I was told his name is "[redacted]" he told them that [redacted] DOES NOT replace devices...... I am a very frustrated customer.... When speaking with Customer service I either can not under stand them because of their accent.... or they do not " Understand" what I am asking.... I ask for the location ( address ) of Company ... they told me that they are NOT allowed to give that information...... I have no device that is working... can someone help......Desired Settlement: I would like to get a replacement device..... I like the service but not satisfied with the treatment I am receiving from a company where I've paid my money to

Business

Response:

We thank our valued customer for brining this matter to our attention and thus, extend our sincere apologies for any inconveniences and or delays experienced to date. That said and while we offer a 14-day Moneyback Guarantee on our merchandise (purchased directly through us) it appears that this item no longer qualifies for such.Nevertheless, we'll have one of our support staff supervisors reach out to Mr. [redacted] at the daytime contact number provide in an effort to further assess his individual situation and determine if we may be of any feasible assistance and or guide him accordingly.Regards,[redacted] Sr. Manager of Customer Relations Operations[redacted]

Review: I have been with H2O Wireless company( account # [redacted]) for over a year, My plan is the $60 plan which is the Unlimited talk and text, and also 2 GBPS internet usage, I think now is 3 GBPS. this plan also include a 4G network usage which it gives me the right to use the internet in higher and faster speed than 3G. I have been calling almost everyday that because I never got a 4G service which it was included in my plan. I called and I called, got promises and promises that they will fix it and make my phone work on 4G network as of my plan says but unfortunately it never happened since I became their customer. I have everything documented which the New York State Law gives the consumers the right to collect all the prove in any way to prove their rights which I did so.Desired Settlement: I need a full refund from day one I started with H2O( account # [redacted]),which is the difference between the on the 4G usage and 3G plan( I think it is very fair, because I never used that service they promised to give me) otherwise I have no choice than I go to a legal way to resolve the issue and they will be required to pay my lawyer fee and all the aggravation and waste of time I have been in, all this based on my documents which clearly and easily will prove my right. thank you

Business

Response:

We thank all parties for bringing this matter to our attention and extend our sincere apologies to our valued customer for any inadvertent confusion or misunderstanding that he may have experienced. That said and in an effort to investigate said matters thoroughly, i.e. impartially considering both sides/vantage points, we respectfully request that Mr. Khalil produce the "documents" which he claims to have that support complaint/position on the subject of "promised 4G services".

We thank Mr. Khalil in advance and note that if such is not produced, we'll understandably proceed to investigate and respond to such matter using solely what's internally available to us and/or what's currently advertised on our online site of www.h2owirelessnow.com.

We eagerly await his kind response.

Review: Locus Telecommunications was unable to manually setup data services on my phone or my niece's phone. We are paying for data services that we cannot use. They sent me a new SIM card to use in a different phone. The SIM card they sent as a replacement was permanently disabled and they refused to replace it or give me a refund.Desired Settlement: I would like a refund of $70.00 for unusable data services.

Business

Response:

We thank you for bringing this matter to our attention and re-extend our apologies to Mrs. [redacted] for any inadvertent frustrations experienced. We assure her that despite what such may have temporarily led her to believe, we remain committed to her satisfaction, as is evident by the prior, exhaustive efforts made by our customer service team to troubleshoot her individual handset issues, i.e. data-feature derivative.

That said and as we unfortunately remain unable to effectively faciliate the mutually desired outcome (i.e. getting Mrs. [redacted]'s individual handsets to enjoy our plan-corresponding data service/feature), and although all other plan-corresponding features continue to be enjoyed we've now now issued two ecommerce refunds totalling $70.00, as a one-time good faith effort, coinciding with our aformentioned committment. Said refunds should appear within Mrs. [redacted]'s bank account in approximately 3-7 business days, though processing times may vary slightly by financial institution.

We sincerely hope that our overall efforts are deemed to be satisfactory and otherwise remain at Mrs. [redacted]'s eager disposal.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I tried to make a payment on my account the day my amount was due when I logged online I filled out all the info and hit submit the page never gave me my usual confirmation of payment ... so I tried again same thing happen the page never loaded and never gave me confirmation obviously their website was down. So later on in the evening when I tried to make the payment I was sucessfull and even received my usual confirmation on payment. A couple of days later I was informed by my bank that I was negative on my account and that I had been charged over draft fees which was impossible I had enough money in the bank when I checked my bank statement there they were 3 charges by h2o wireless for $60 dollars! I immediately called customer service so that they could help me and they kept insisting there was nothing they could do that they had already issued a refund ticket and I was even told by the supervisor that billing would call me ... they never did. so today im here still on the phone NO supervisor would speak to me .... not to mention various customer service agents hung up the phone.Desired Settlement: REFUND ASAP I shouldnt have to wait 7 days!

Business

Response:

We thank Mrs. [redacted] for allowing us to readdress this matter and apologize for any prior inconveniences or misunderstandings that she may have inadvertently experienced. We assure her that despite what such may have led her to believe, we remain committed to her satisfaction.In conjunction with said commitment and having reviewed the matters pertaining to her individual experiences or concerns, I advise that all warranted refunds or release of temporarily held funds were previously completed. Our valued customers bank account should reflect such very soon, if it doesn't already. We also note that the accounts of her individual experience(s) have been shared with all internally concerned departments, so that they may respectively consider all warranted courses of action to prevent such from recurring.In closing, we hope that our valued customer deems our actions to be more consistent with our aforementioned commitment and otherwise remain at her eager disposal by way of our "Live" Customer Relations staff at our below-stipulated toll-free number.S

Review: I was charged twice for the same phone bill earlier this month. I have submitted my bank statement showing the error. I still haven't received my refund. By the way they made three checks bounce in my account because of this. I expect to be refunded bounced check fees as well.

I keep getting the same old excuse from customer service that they are going to call me to resolve this. I have now been told that I will be called three times and still haven't.Desired Settlement: The cell phone fee and my bounced checks fee.

Business

Response:

In response to this matter and our Customer Service staff having previously had the chance to clarify any issues/matters pertaining to such, I advise that a $30 ecommerce refund has now been issued and a complimentary ($30) month of [redacted] extended (i.e. meaning that we did not adjust the current expiration date as wouldn't normally been warranted in association with the aformentioned refund issuance) as mutually agreed with our valued customer as a result of our being unable to find any "errors" on our part, but instead two separately executed online transactions. Note: Our valued customer has now received refunds and or complimentary extensions monetarily equivalent to $60.

We thank all parties for their involvement and overall efforts and remain at everyone's eager disposal if deemed necessary.

Regards,

Compliance & Regulatory

Risk Management Department

Review: [redacted]wireless advertises an "unlimited" wireless plan for $60/month and nowhere in their terms and conditions do they specifically state a hard or soft data cap.

I purchased their $60 plan and after using 2GB of data, my data service was greatly slowed. Upon calling their customer service, I was told there was a soft cap of 2GB; this specific cap was repeated many many times. Yet nowhere on their site do they list this 2GB cap; I spent 50 mins on the phone with their rep and he couldn't find it either yet he kept on repeating this 2GB soft limit.

There are other MVNOs that offer "unlimited" but specifically state the full-speed amount of data; Straight Talk states 2.5GB is full speed and the rest is throttled and they state this clearly on the front page but [redacted] doesn't even state this limit in their fine print.

Furthermore, [redacted] is actively, purposefully, and deceptively undertaking steps to advertise their $60 plan as "unlimited" to the press without mentioning the 2GB limit. See this article from a wireless news website:

"[redacted] Wireless faces fierce competition in the market so we are always looking for ways to continuously expand our consumer offerings," [redacted] said in a statement to[redacted]. "Specifically, by providing features that are the most sought after--which at this time is data. This is why we upgraded the data on each of our monthly unlimited plans, with the $60 monthly unlimited plan having the most [redacted]drastic increase with an unlimited data upgrade[redacted]. Our customers spoke and we listened."

Read more: [redacted] Wireless brings back unlimited $60 data plan - [redacted]-brings-back-unlimited-60-data-plan/2013-12-[redacted] Subscribe at [redacted] Given that their $50 plan has 2GB of data with a hard cap, a reasonable person would hardly conclude that the $60 plan with 2GB of full-speed data and then unlimited but throttled data is a "drastic increase".Desired Settlement: I purchased $60 of their service but was only provided with 3 days of the advertised service so, I would like a refund in the amount of

27/30 * 60 = $54

Business

Response:

We thank Mr. [redacted] for bringing this matter to our attention and re-extend our apologies for any inadvertent misunderstanding or dissatisfaction. We humbly reassure him that despite what such may have led him to believe, we remain committed to his satisfaction.

In conjunction with said commitment we note that Mr. [redacted] generous concerns and feedback have been shared with the appropriate internal parties for their consideration, in an effort to prevent this misrepresentation of our commitment from recurring.

We've also taken the liberty of processing the necessary inter-departmental paperwork so that Mr. [redacted] partial refund request may be fulfilled within the up and coming business days. That said, we ask that he kindly allow 3 business days for internal processing and 3-5 business days thereafter for such to post within his respective bank account (Note: processing times may vary by financial institution).

We close by expressing our sincere desire that Mr. [redacted] finds our final actions to be more consistent with our herien-referenced commitment to satisfaction and thus, hope to be of service to him in the future.

Regards,

[redacted], Sr. Manager

Compliance & Regulatory

Risk Management Department

Review: The name of my company is American Phone Card Co. We purchased from one of its suppliers $30 and $40 H2O cards that were active cards. This company Direct Wholesale is no longer in business. I am a wholesaler and these cards and they have quit selling for me. They now are out of date and I can not use them at all. I believe in the state of TN that you can not let a product go out of date like this. I have the following cards I would like to get a full refund on.14 H2O $40 cards6 H2O $30 cardsI tried to talk to [redacted] with H20 and he said his supervisor told him he could not give me any credit at all. Since this company I bought from is no longer in busines I feel the apparant company should pay me back for these cards. they were NEVER used.Desired Settlement: I would like a full refund by check or cashiers check made out to my company. American Phone Card Co. [redacted]

Business

Response:

We thank Mr. [redacted] for contacting us and re-extend our sincere empathy for his unfortunate and highly unusual predicament. I humbly reassure him that we remain committed to satisfaction.

While we wish nothing more than to proceed in a manner consistent with said commitment, we're unable to accomodate a refund directly due to the following variables:

· We have no direct-business relations with Mr. [redacted], or his alleged business (i.e. American Phone Card, Co.). Whereby, no purchase/sales orders, invoices or otherwise exist that may be reversed, resulting in the monetary credit he seeks.

· We have no records, nor have been provided with any records to corroborate how Mr. [redacted] came into possession of the alleged H2O Wireless GSM merchandise.

· We’ve yet to receive any physical merchandise, nor copies of documentation supporting his prior business relations and or purchases with/from Direct Wholesale, for our consideration.

As a direct result and consistent with our (B2B) sales policies, we’d normally reiterate the prior response(s) and steadfast position of our Sales Team and consider the matter closed.

However, because this represents a highly unusual scenario and because we’d like to afford Mr. [redacted] the ability to effectively address and or satisfy the above-summarized points, we’ll proceed to attempt to contact Mr. [redacted] by way of his complaint-stipulated contact number to potentially arrange an “exchange” of the [complaint-specific] merchandise for current-day identical or comparable merchandise (at our discretion). *Reiteration: No refunds will be discussed, entertained, nor accommodated directly due to the aforementioned variables.

I’m hopeful that our good faith efforts will reap mutually acceptable results and thus, will proceed to consider this isolated matter to be effectively closed either way.

Regards,

Customer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution is satisfactory to me.

As long as you figure away to exchange or credit I will be ok with this. I can not sell them like they are. Please call my office at ###-###-#### or my cell at ###-###-#### to arrange this.

Review: I paid $100 for prepaid phone plan back in February 2014 valid for a year. Around November 25th my balance started dropping from $62 to $45 within 2 days. I switched off the phone and changed to wi-fi but while checking the balance online it kept dropping to $20. I called customer support at h20 wireless and reported the problem but they said it was because the phone in question was sending hundreds of messages. I asked how that is possible when the phone is switched off and they did not provide proof of data usage when I requested it. My balance went to 0 in few days in the airplane mode and I recharged for $10 on 12/5 and without making a single call or phone being switched on the balance has dropped from $10 to $3 as of this moment. I believe this company is practicing a fraudulent way of depleting customers prepaid balance without actual usage. I would appreciate if you can investigateDesired Settlement: Balance restored and explanation of charges

Business

Response:

Revdex.com RE: Complaint ID# [redacted] We thank [redacted] for allowing us to review this matter. We apologize for any inconveniences he/she might have experience. Locus Telecommunications (H2O Wireless) remains committed to customer satisfaction. Our records indicate that Mobile number [redacted] was double charging for text messages; we had issue a trouble ticket with our underlying carrier to investigate the issue. Our Carrier is currently investigating. We contacted our customer and provided a $10.00 credit to the account for customer to use as usual in order for us to continue keep track of the billing while investigating. We will keep you informed once we receive a response from our underlying carrier. Once we receive a response we will proceed to provide a refund if necessary. Regards, Compliance Coordinator Risk Management Department Locus Telecommunications, Inc.

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Description: TELEPHONE PRE-PAID CARD SALES & DIST., TELEPHONE COMMUNICATIONS

Address: 111 Sylvan Avenue, Englewood Cliffs, New Jersey, United States, 07632

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