Logic One Computers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] See they keep saying the matter is closed and it is not closed. they closed my account because of the complaints. if you haven't oticed they keep sending the same responses over and over again. they refuse to do anything regarding this matter except side with the bank and the lies that are told and close my account to try to keep this quiet.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

KeyBank 127 Public Square Cleveland, OHJanuary 19, 2016 Revdex.com Attn: [redacted] 2800 Euclid Avenue, 4th Floor Cleveland, OH 44115-2408 RE: [redacted] Revdex.com       Complaint No. [redacted] Dear [redacted]: KeyBank National Association...

(`'KeyBank") is in receipt of a complaint filed with your office by Ms. [redacted]. On January 4, 2016, KeyBank delivered our resolution to Ms. [redacted]'s concerns verbally. We understand the importance of our client's financial wellness. Please be aware that MasterCard requires a signed statement from the client before KeyBank may contact a merchant on their behalf. Therefore, when a dispute on any Debit Card transaction is reported, KeyBank sends a notice acknowledging that the dispute has been recorded, along with a Dispute Form to be completed and returned to us. Our records indicate that on June 24, 2015, a dispute was filed for a transaction in the amount of $249.00 from SafeCart that was debited from the account on June 15, 2015. On June 26, 2015, a letter was mailed to Ms. [redacted] at the address on file, offering provisional credit while this dispute was being researched. KeyBank received her response to our letter and issued a provisional credit in the amount of $249.00 to the Account. Pursuant to KeyBank's Disclosure Statement and Terms and Conditions for Electronic Fund Transfer Transactions, which is provided to all clients at account opening, KeyBank has a total of ninety (90) calendar days from the date we received the required information to research a dispute resulting from a POS transaction. Please be aware that the credit to the Account is provisional, pending the outcome of our investigation. On August 25, 2015, a letter was sent to Ms. [redacted] advising her that KeyBank was unable to complete the investigation, since the Dispute Form was not returned. We further explained that unless we received the Dispute Form, the Provisional Credit would be reversed on September 1, 2015. On September 3, 2015, a letter was sent to Ms. [redacted] verifying that we received her completed Dispute Form. Subsequently, the provisional credit in the amount of $249.00 was credited back to her account while we completed our investigation. On October 28, 2015, we sent a letter requesting additional information, based on the documentation we received from the merchant, no later than November 12, 2015. On November 12, 2015, due to having not received a response and the information that the merchant provided to us, KeyBank mailed Ms. [redacted] advising that we were unable to continue with this investigation and that the Provisional Credit would be removed from the account on November 19, 2015. With regard to Ms. [redacted] stating in her complaint that she moved and did not receive the aforementioned mailings, please be advised that in accordance with Section 24 of KeyBank's Deposit Account Agreement and Funds Availability Policy (the "Agreement"), which is provided to all clients at account opening, it is her responsibility for making sure that KeyBank is in possession of a current address for the Account. As KeyBank was not made aware of Ms. [redacted]'s change of address, we have found no evidence of a bank error. Please also note that Section 24 of the Agreement states, in part: "You agree that if we need to contact you or send you any written (paper-based) information (such as notices, Account statements, checks payable to you, or other communications), we can do so by mail addressed to any of you at the Postal Service address in our records or, at our option, by electronic communication(s) either authorized by you or permitted by law and transmitted by us to your e-mail address in our records. ... You must notify us promptly in writing, or by e-mail with written confirmation mailed within five (5) days, ifyou change your Postal Service or e-mail address or ifyour e-mail service provider is no longer providing e-mail service for you. In no event shall we have any responsibility, and you hereby release us from all claims and liabilities, for any actions or omissions by you or your e-mail service provider in handling e-mail to or from you...- We appreciate the opportunity to respond to Ms. [redacted]'s concerns with quality and integrity. Thank you for your consideration in this matter. Sincerely, Jeanette P[redacted] Executive Client Relations Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

KeyBankExecutive Offices 127 Public SquareCleveland, OH 44144   December 14, 2016   Revdex.com Attn: Ms. [redacted]2800 Euclid Avenue, 4th Floor Cleveland, OH 44115-2408  RE: ...

                 Ms. [redacted]Revdex.com Case No. [redacted] Dear Ms. [redacted]: KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office by Ms. [redacted].  We understand the importance of our client’s financial wellness. Please be assured that KeyBank is committed to providing excellent service. On December 2, 2016, KeyBank delivered our resolution to Ms. [redacted]s concerns verbally. Ms. [redacted]’s October 2016 interest check from her account was returned to KeyBank undeliverable.  Subsequently, a letter was mailed to confirm the status of her account, to which KeyBank did not receive a response, resulting in the account being marked on KeyBank’s systems as Escheatable. Please be advised that State law requires us to transfer the balance in all accounts to a state agency after a certain period of no withdrawals, deposits or other activity. When Ms. [redacted] contacted KeyBank regarding her account, KeyBank placed the account in an active status.  Additionally, on November 29, 2016, a Stop Payment was placed on Ms. [redacted]’s October 2016 interest check and a replacement check was issued. Ms. [redacted] was also advised that her next interest check will be generated on December 18, 2016. We appreciate the opportunity to respond to Ms. [redacted]’s concerns with quality and integrity. Thank you for your consideration in this matter.  Sincerely, Jewel J[redacted] Jewel J[redacted]Executive Client RelationsOffice of the President [LS1]Sent to wrong address, too?

KeyBank Executive Offices 127 Public Square Cleveland, OH 44144 January 25, 2016 Revdex.com Attn: Ms. [redacted] 2800 Euclid Avenue, 4th Floor Cleveland, OH 44115-2408 RE: ...

                 [redacted], [redacted]                         Revdex.com Complaint No. [redacted] Dear Ms. [redacted]: KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office by Mr. [redacted].  Please be assured that KeyBank is committed to providing excellent service and Mr. [redacted]’s concerns regarding his experience have been addressed internally.  We regret any inconvenience or frustration that Mr. [redacted] may have experienced as a result of this matter. Our records indicate that on September 30, 2015, Mr. [redacted]’s Loan was paid in-full. On October 2, 2015, and pursuant to Mr. [redacted]’s authorization, KeyBank mailed the Title to the collateral by which the Loan was secured to a designated third-party. Our records also indicate that on October 3, 2015, a request was placed to send a Paid In-Full letter to Mr. [redacted] to his address on file. However, due to an internal processing error, the requested Paid in Full letter was not mailed at that time. Please be assured that upon discovery of this error, KeyBank immediately took corrective action and, on December 28, 2015, a Paid in Full letter was mailed to Mr. [redacted] at the address on file, in [redacted]. Please also note that we were unable to locate any record of Mr. [redacted] having attempted to contact us by telephone between December 28, 2015 and the date of his complaints, January 5, 2016. With regard to Mr. [redacted]’s statement that he was residing at a different address at this time, please be advised that KeyBank was not made aware of this alternate address until receipt of his Revdex.com complaint.  Additionally, please note that Section 24 of KeyBank’s Deposit Account Agreement and Funds Availability Policy, which is provided to all clients at account opening, advises, in part, “You must notify us promptly in writing, or by e-mail with written confirmation mailed within five (5) days, if you change your Postal Service or e-mail address…” Please be assured that upon speaking with Mr. [redacted] on January 15, 2016 and delivering the aforementioned information, a Paid in Full letter was mailed to Mr. [redacted]’s requested address in [redacted], via Federal Express (Tracking No. [redacted]), which was received by Mr. [redacted] on January 16, 2016.  We appreciate the opportunity to respond to Mr. [redacted]’s concerns with quality and integrity. Thank you for your consideration in this matter. Sincerely, Jeanette P[redacted] Jeanette P[redacted] Executive Client Relations Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] I will respond in saying the only thing they did not do that they said they were going to do was to issue a gift card 0f $100. That promise was not met and the loan payment issue is still a hot mess! Thank You[redacted]

IRevdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
The issue was not resolve as Keybank stated.  It was just back forth smart comment made to me from the employee.  I stated will be writing President  of  Keybank and any other agency that will listen.

KeyBankExecutive Offices 127 Public SquareCleveland, OH 44144May 20, 2016Revdex.com Attn: Ms. [redacted]2800 Euclid Avenue, 4th Floor Cleveland, OH 44115-2408RE:                   [redacted]Revdex.com...

Case No. [redacted]Dear Ms. [redacted]:KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office by [redacted].  We understand the importance of our client’s financial wellness. Please be assured that KeyBank is committed to providing excellent service. On May 19, 2016, KeyBank responded to Ms. [redacted]’s concerns in writing.  Please be advised, in order for KeyBank to provide any additional information to the Revdex.com, KeyBank would need for you to provide us with the Release Authorization Form. We appreciate the opportunity to respond to Ms. [redacted]’s concerns with quality and integrity. Thank you for your consideration in this matter.Sincerely,Jewel J[redacted]Executive Client RelationsOffice of the President

KeyBankExecutive Offices 127 Public SquareCleveland, OH 44144  November 28, 2016  Revdex.com Attn: Ms. [redacted]2800 Euclid Avenue, 4th Floor Cleveland, OH 44115-2408  RE: ...

                 [redacted]Revdex.com Case No. [redacted] Dear Ms. [redacted]: KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office by [redacted].  We understand the importance of our client’s financial wellness. Please be assured that KeyBank is committed to providing excellent service. On November 25, 2016, KeyBank delivered our resolution to Mr. [redacted]’s concerns verbally. Please be advised, in order for KeyBank to provide any additional information to the Revdex.com, KeyBank would need for you to provide us with the Release Authorization Form.  We appreciate the opportunity to respond to Mr. [redacted]’s concerns with quality and integrity. Thank you for your consideration in this matter. Sincerely,  Jeanette P[redacted]Executive Client RelationsOffice of the President

KeyBank N.A.
Executive Offices
127 Public Square
Cleveland, OH 44114
June 25, 2015
 
 
[redacted]
Revdex.com
2800 Euclid Avenue, 4th Floor Cleveland, OH 44115-2408
 
 
RE: ...

                [redacted]
Revdex.com Complaint [redacted]
           
Dear [redacted]:
 
KeyBank National Association is in receipt of a complaint filed with your office by [redacted].  Thank you for making us aware of [redacted]’s concerns.
 
Please know we truly regret any inconvenience or frustration [redacted] may have experienced or felt since her concerns arose.  Please be assured [redacted]’s concerns have been addressed internally by all appropriate parties. KeyBank is committed to providing excellent service. 
 
 Please be advised that pursuant to [redacted]’s request, KeyBank mailed copies of her statements dated from October 2012 through December 2012 to the address on file. KeyBank was able to work directly with our client, the matter was resolved and we were able to fulfill the request.
 
Thank you for your consideration in this matter.
 
Sincerely,
 
 
Jeanette P[redacted]
Executive Client Relations
Office of the President

KeyBankExecutive Offices127 Public SquareCleveland, OH 44144  November 20, 2017  Revdex.comAttn: Mr. [redacted]2800 Euclid Avenue, 4th FloorCleveland, OH 44115-2408  RE:       Ms. [redacted]Revdex.com Case No. [redacted]  Dear...

Mr. Lou [redacted] KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office by Ms.[redacted]. We understand the importance of our client’s financial wellness. Please be assured that KeyBank is committed to providing excellent service. On November 20, 2017, KeyBank responded verbally to Ms. S[redacted]’s concerns.  Our review found on October 16, 2017, a letter was send to Ms. S[redacted] and her daughter advising them that KeyBank will be closing the account due to fact the relationship exposes excessive risk to the bank as permitted by the Deposit Account Agreement and Funds Availability Policy.  Enclosed for your review is a copy of the letter.  In regards to the check, our records indicate that on November 15, 2017, an Official Bank check in the amount of $198.04 was mailed to Ms. S[redacted]’s  address that we have on file.  We appreciate the opportunity to respond to Ms. S[redacted]’s concerns with quality and integrity. Thank youfor your consideration in this matter. Sincerely, Jewel J[redacted] Jewel J[redacted]Executive Client RelationsOffice of the President Tell us why here...

KeyBank 127 Public SquareCleveland, OH 44144 March 29, 2016 Revdex.com Attn: Ms. [redacted]2800 Euclid Avenue, 4th Floor Cleveland, OH 44115-2408 RE: Revdex.com Case No. [redacted]Dear Ms. [redacted]:KeyBank National Association (“KeyBank”) is in receipt of...

a complaint filed with your office by Ms. [redacted].  We understand the importance of our client’s financial wellness.  Please be assured that, on March 29, 2016, KeyBank responded to Ms. [redacted] concerns in writing.Our review determined that the overdraft-related service charges assessed to Ms. [redacted]’s checking account, as well as her checking account’s subsequent charge off, were in accordance with the KeyBank Deposit Account Agreement and Funds Availability policy (the “Agreement”) and the Personal Checking Account Fees and Disclosures (the “Disclosures”), which are provided to all clients at account opening.  Our review found no bank error.  Subsequently, we regret that KeyBank is unable to honor Ms. [redacted]’s request for reimbursement of appropriately assessed overdraft-related service charges. Additionally, with regard to Ms. [redacted]’s statement regarding a transaction that took place on January 15, 2016, please be advised that we were unable to locate any evidence of said transaction.  However, Ms. [redacted] has been advised that if she has any documentation reflecting such a transaction, she may forward it to my attention for further review.  Lastly, our review also determined that the monthly maintenance service charges assessed to Ms. [redacted]’s savings account were in accordance with the Personal Savings Account Fees and Disclosures, which were also provided to her at account opening.  Our review found no bank error. However, as a gesture of goodwill, KeyBank refunded $24.00 in monthly maintenance service charges to the savings account on March 22, 2016.We appreciate the opportunity to respond to Ms. [redacted]’ concerns with quality and integrity. Thank you for your consideration in this matter.Sincerely,Lisa B[redacted]Executive Client RelationsOffice of the President

Dear Mr. T[redacted] KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office by [redacted]. We understand the importance of our client’s financial wellness. Please be assured that KeyBank is committed to providing excellent service. On December 12, 2017,...

KeyBank delivered our resolution to Mr. [redacted] concerns verbally. Please be advised, in order for KeyBank to provide any additional information to the Revdex.com, KeyBank would need for you to provide us with the Release Authorization Form. We appreciate the opportunity to respond to Mr. [redacted] concerns with quality and integrity. Thank you for your consideration in this matter. Sincerely, Gary G[redacted] Executive Client Relations Office of the President

KeyBank Executive Offices [redacted] Cleveland, OH 44144   January 16, 2018   Revdex.com Attn: Mr. [redacted] Cleveland, OH 44115-2408     RE: ...

                 [redacted] Revdex.com Case No. [redacted]     Dear Mr. T[redacted]   KeyBank National [redacted]ciation (“KeyBank”) is in receipt of a complaint filed with your office by Ms. [redacted]. We understand the importance of our client’s financial wellness. Please be assured that KeyBank is committed to providing excellent service. On January 16, 2018, KeyBank responded to Ms. C[redacted] in writing; a copy of the written response is enclosed for your review.   We appreciate the opportunity to respond to Ms. C[redacted]’s concerns with quality and integrity. Thank you for your consideration in this matter.   Sincerely,       Jewel J[redacted]  KeyBankExecutive Offices127 Public SquareCleveland, OH 44144   January 16, 2018  Ms. [redacted] RE:       Revdex.com (“Revdex.com”) Complaint # [redacted] Dear Ms. C[redacted]: Please be advised that in addition to the above referenced Revdex.com complaint, we are in receipt of complaints you have filed with the Consumer Financial Protection Bureau (“CFPB”) in regards to concerns about the banking service we provide to you.  Pursuant to receipt of the CFPB complaints at the completion of our review we will respond to the CFPB and forward to you a copy of our written response.  In closing, please know that KeyBank values your feedback and the opportunity to address your concerns. Please feel free to contact me at ([redacted] for our hearing impaired clients) if you have any questions or additional concerns. I will be glad to assist you.    Sincerely,  Jewel J[redacted] Jewel J[redacted]Executive Client RelationsOffice of the President, KeyBank

Per e-mail from consumer:---------- Forwarded message ----------From: [redacted] <[redacted]@yahoo.com>Date: Fri, Sep 23, 2016 at 2:22 PMSubject: Re: Fwd: You have a new message from the Revdex.com serving Greater Cleveland regarding complaint #[redacted].To: [redacted]...

<[redacted]@cleveland.Revdex.com.org>yes this was taken care of yesterday thank you

KeyBank Executive Offices 127 Public Square Cleveland, OH 44144       December 23, 2016       Revdex.com Attn: Ms. [redacted] 2800 Euclid Avenue, 4th Floor Cleveland, OH 44115-2408  ...

 RE:                  Ms. [redacted]             Revdex.com Case No. [redacted]   Dear Ms. Ibrahim:   KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office by [redacted].  We understand the importance of our client’s financial wellness. Please be assured that KeyBank is committed to providing excellent service. Please be advised that, on November 8, 2016, KeyBank responded to Ms. [redacted]’s in writing, requesting that she contact us so that we may assist with her concerns.    Upon review of the client’s concerns, we found that the $40.00 Relationship Reward fee had been returned by Customer Service due to the client calling on November 1, 2016. The client has not made contact with our office since the mailing of our letter requesting she contact us.   With regard to the client’s dispute, on December 7, 2016, two charges from The [redacted] Company were charged to her account in the amounts of $31.53 and $79.95. The charges caused the client’s account to be overdrawn and subsequently, fees were charged. As a result of the investigation, the client has received full provisional credit for the transactions and all overdraft fees have been waived as of December 20, 2016. Fraud has mailed the required paperwork to Ms. [redacted] regarding the claim which has to be signed and returned to us.   We appreciate the opportunity to respond to Ms. [redacted]’s concerns with quality and integrity. Thank you for your consideration in this matter.   Sincerely,       Cadeau K[redacted] Executive Client Relations Office of the President

KeyBank Executive Offices 127 Public Square Cleveland, OH 44144     August 19, 2016     Revdex.com Attn: Ms. [redacted] 2800 Euclid Avenue, 4th Floor Cleveland, OH 44115-2408     RE: ...

                 Mr. [redacted]            Revdex.com Case No. [redacted]   Dear Ms. Ibrahim:   KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office by Mr. [redacted].  We understand the importance of our client’s financial wellness. Please be assured that KeyBank is committed to providing excellent service. On August 19, 2016, Mr. [redacted] confirmed receipt of KeyBank's response to his concerns.   Please be advised, in order for KeyBank to provide any additional information to the Revdex.com, KeyBank would need for you to provide us with the Release Authorization Form.   We appreciate the opportunity to respond to Mr. [redacted]’ concerns with quality and integrity. Thank you for your consideration in this matter.   Sincerely,   Jeanette P[redacted]   Jeanette P[redacted] Executive Client Relations Office of the President

KeyBank Executive Offices 127 Public Square Cleveland, OH 44144     February 7, 2017     Revdex.com Attn: Ms. [redacted] 2800 Euclid Avenue, 4th Floor Cleveland, OH 44115-2408     RE:                   Ms. [redacted] Revdex.com Case No. [redacted]   Dear Ms. [redacted]:   KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office by Ms. [redacted].  We understand the importance of our client’s financial wellness. Please be assured that KeyBank is committed to providing excellent service.   On January 19, 2017, KeyBank responded to Ms. [redacted]’s concerns in writing and provided her with a copy of her payment history, pursuant to her request.  Please note that Ms. [redacted] has been encouraged to review the Payment History forwarded to us and, if she determines any discrepancies, has been encourage to provide us any supporting documentation. Please also note that the $100.00 Key Possibilities Card issued to Ms. [redacted] is forthcoming and is anticipated to be received in the mail shortly.   We appreciate the opportunity to respond to Ms. [redacted]’s concerns with quality and integrity. Thank you for your consideration in this matter.   Sincerely,   Jewel J[redacted] Jewel J[redacted] Executive Client Relations Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Key bank allowed a $44 transfer from one account, to the other, which put one account in the negative and started a spiral of overdraft charges. Our account may have been opened with overdraft consent, however through online banking that was changed to not allow overdrafts. This money was stolen because of a banking error, I trusted my bank to nt allow falulty transfers that we didnt even make.
Regards,
[redacted]