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KeyBankExecutive Offices 127 Public SquareCleveland, OH 44144  August 10, 2016  Revdex.com Attn: Ms. [redacted]2800 Euclid Avenue, 4th Floor Cleveland, OH 44115-2408  RE: ...

                 Ms. [redacted]Revdex.com Case No. [redacted] Dear Ms. [redacted]: KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office by Ms. [redacted].  We understand the importance of our client’s financial wellness. Please be assured that KeyBank is committed to providing excellent service. On August 8, 2016, KeyBank delivered our resolution to Ms. [redacted]’s concerns verbally. Please be advised, in order for KeyBank to provide any additional information to the Revdex.com, KeyBank would need for you to provide us with the Release Authorization Form.  We appreciate the opportunity to respond to Ms. [redacted]’s concerns with quality and integrity. Thank you for your consideration in this matter. Sincerely, Jeanette P[redacted] Jeanette P[redacted]Executive Client RelationsOffice of the President

(The following was copy/paste by Revdex.com staff - [redacted]June 2, 2017Mr. [redacted]Dear Mr. [redacted]:Thank you for taking the time to contact the Revdex.com regarding the concerns about the banking service provided to you by KeyBank National...

Association ("KeyBank").Please be assured that KeyBank is committed to providing excellent service. We regret any inconvenience or frustration that you may have experienced as a result of this matter and your concerns regarding your experience have been addressed internally.With regards to your request to communicate via email, please be advised due to not being able to adequately authenticate an individual’s identify through chat or email, we regret KeyBank does not provide the option to discuss account specific transactions or information through email. KeyBank has strict standards and procedures designed to prevent unauthorized access to information. We apply these standards and procedures to our facilities and online services.In order to securely communicate with you when not in person about the details of your account, we offer the following under the ADA’s requirement to provide effective communication: Please contact KeyBank at 1-800-625-3256 (TTY/TDD for the Hearing Impaired: 1-800-539-8336), or through a telecommunications relay service if we can be of further assistance. We appreciate the opportunity to respond to your concerns with quality and integrity. Thank you for your consideration in this matter.Sincerely,Jeanette P[redacted]Executive Client RelationsOffice of the President

(The following was copy/paste by Revdex.com staff - LST)[redacted]December 8, 2017 [redacted]Mr.[redacted]
[redacted]Re: [redacted] WA AG File No. [redacted] Revdex.com ID No.: [redacted] KeyBank Key2More Rewards MasterCard No. Ending in [redacted]...

[redacted]”)Dear Mr. W[redacted],We received the complaints that you filed through Attorney General of Washington and the Revdex.com in regards to your questions and concerns about the banking service KeyBank National Association (“KeyBank”) provides to you.I would like to take this opportunity to apologize on behalf of KeyBank for any inconvenience you experienced and for the frustration you felt as a result of this matter. We at KeyBank strive to provide great service that helps you make confident financial decisions.In your complaint you state you were victim of a scam and you were concerned about the processing of payments to the Card and the result of a fraud claim.Our records show a payment to the Card in the amount of $7,967.00 on August 13, 2017. As a result, KeyBank originated an automatic debit (“ACH”) from an account with [redacted]. This payment was returned by [redacted] on September 22, 2017 as it was considered unauthorized and it was reversed from the Card balance on that date. In your complaint you voice concern over how long it took for this payment to be returned back to [redacted] please be advised that as the Receiving Depository Financial Institution, [redacted] initiates an ACH Return Entry. KeyBank has no control over this process.With regard to the fraud claim, our records show on August 18, 2017 a $7,517.00 payment to the [redacted] posted to the Card. On August 19, 2017 you contacted KeyBank and requested the Card be closed due to potential fraud. Our records show the Card was considered closed on that date.Additionally, on September 26, 2017 you opened a dispute claim with KeyBank for an amount of $7,517.00. Our records show a provisional credit was issued to the Card on that date in the amount of $7,517.00 and we began investigating this matter.Our investigation concluded on October 11, 2017 and it was determined that you initiated/authorized the transaction that you were disputing. As a result, we denied the dispute claim, reversed the provisional credit from September 26, 2017, and mailed a letter to the address on file which explained the results of the dispute claim and the actions we took.For your review I have enclosed a copy of the October 11, 2017 letter. Our records show you paid off the remaining Card balance October 13, 2017.Thank you for allowing us the opportunity to respond to your concerns. We appreciate your business and look forward to continuing to work with you. Please feel free to contact us at [redacted] for our hearing impaired clients) if you have any questions or additional concerns. We will be glad to assist you.Sincerely,Jim C[redacted]Division Manager, OperationsKeyBank N.A.Enclosurecc: Attorney General of Washington Revdex.com Richard S[redacted], Executive Client Relations, KeyBank

KeyBankExecutive Offices 127 Public SquareCleveland, OH 44144  February 27, 2018  Revdex.com Attn: Mr. [redacted]2800 Euclid Avenue, 4th Floor Cleveland, OH 44115-2408  RE: ...

                 [redacted]Revdex.com Case No. [redacted] Dear Mr. T[redacted] KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office by [redacted].  We understand the importance of our client’s financial wellness. Please be assured that KeyBank is committed to providing excellent service. On February 14, 2018, KeyBank delivered our resolution to Mrs. S[redacted]’ concerns verbally. Our review found due to an internal processing error, an incorrect 1099C had been sent to Mrs. S[redacted].  As soon as KeyBank was made aware of this error steps were taken to rectify the matter to ensure this does not happen going forward. Please be advised on February 13, 2018 a corrected 1099C had been sent to the client at the address on file. We appreciate the opportunity to respond to Mrs. S[redacted]’ concerns with quality and integrity. Thank you for your consideration in this matter. Sincerely, Jeanette P[redacted]Executive Client RelationsOffice of the President

KeyBank
Executive Offices
127 Public Square
Cleveland, OH 44114
 
 
 
August 11, 2015
 
 
 
Revdex.com
Attn: [redacted]
2800 Euclid Avenue, 4th Floor Cleveland, OH 44115-2408
 
 
RE: ...

                       [redacted]
                                Revdex.com Complaint No. [redacted]
               
[redacted]:
 
KeyBank National Association (KeyBank) is in receipt of a complaint filed with your office by [redacted].  Thank you for making us aware of [redacted]’s concerns.
 
Please know we truly regret any inconvenience or frustration [redacted] may have experienced or felt since her concerns arose. KeyBank is committed to providing excellent service. 
 
My review of [redacted]’s concerns found that on November 24, 2014, her Cash Reserve Credit (CRC) line of credit was statused for “payments only” at her request, as she was moving and would no longer require her KeyBank account(s).  Additionally, please know that her CRC is currently considered to be in good standing, or paid as agreed.  Additionally,  I had the opportunity to speak with [redacted] and discuss how her payments are applied, as well as the history of the CRC, including interest accrual and how late payments may affect her outstanding balance. I was also able to inform her that she may continue making her payments by mail by utilizing the detachable coupon included on each monthly CRC statement. 
 
We appreciate the opportunity to respond to [redacted]’s concerns. Thank you for your consideration in this matter.
 
 
Sincerely,
 
Jeanette P[redacted]
 
Jeanette P[redacted]
Executive Client Relations
Office of the President

KeyBank Executive Offices 127 Public Square Cleveland, OH 44144     January 31, 2017     Revdex.com Attn: [redacted] 2800 Euclid Avenue, 4th Floor Cleveland, OH 44115-2408     RE:                   [redacted] Revdex.com Case No. [redacted]   Dear [redacted]:   KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office by [redacted].  We understand the importance of our client’s financial wellness. Please be assured that KeyBank is committed to providing excellent service. On January 24, 2017, KeyBank delivered our resolution to [redacted]’s concerns verbally.   Please be advised that, in order for KeyBank to further research any remitted payments that have not been applied, we have requested a Bill Payee report from her financial institution, which will evidence that the payments in question were properly remitted and allow us to further research her concerns.  As of this date, KeyBank has not yet received this documentation.   We appreciate the opportunity to respond to [redacted]’s concerns with quality and integrity. Thank you for your consideration in this matter.   Sincerely,   Jewel J[redacted]   Jewel J[redacted] Executive Client Relations Office of the President

(Phone response to Revdex.com staff - LST) The company said they have spoken with the consumer, explained why the account went into overdraft, refunded some of the fees and that she was satisfied with the resolution.

KeyBank Executive Offices 127 Public Square Cleveland, OH 44144     July 6, 2016     Revdex.com Attn: Ms. [redacted] 2800 Euclid Avenue, 4th Floor Cleveland, OH 44115-2408     RE:                        [redacted] Revdex.com Case No. [redacted]   Dear Ms. [redacted]:   KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office by [redacted].  We understand the importance of our client’s financial wellness. Please be assured that KeyBank is committed to providing excellent service. On July 1, 2016, KeyBank responded to you in writing regarding our response to Ms [redacted]’s concerns.    We have reviewed Ms [redacted]’s additional concerns and our position remains the same.   We appreciate the opportunity to respond to Ms. [redacted]s’s concerns with quality and integrity. Thank you for your consideration in this matter.   Sincerely,   Jewel J[redacted]   Jewel J[redacted] Executive Client Relations Office of the President

(The following was copy/paste by Revdex.com staff - LST)[redacted]KeyBankExecutive Offices[redacted]Cleveland, OH 44144February 23, 2018Revdex.comAttn: Mr. [redacted]RE: [redacted]
[redacted]Dear Mr. T[redacted]KeyBank...

National Association (“KeyBank”) is in receipt of a complaint filed with your office by Larry S[redacted].  Please be assured that KeyBank understands the importance of our client’s financial wellness and is committed to providing excellent service. On February 21, 2018, KeyBank delivered our resolution to Mr. S[redacted]’s concerns verbally.Our review found that Mr. S[redacted] enrolled in a $400.00 promotion, which is detailed in KeyBank’s marketing materials promoting the offer. Banking is a highly regulated industry and KeyBank’s marketing strictly adheres to these regulations. As stated in KeyBank’s advertising literature promoting the offer, in order to receive the $400.00 Cash Reward premium, clients must open a qualifying checking account, using offer code RETK0917, by November 30, 2017, and complete one (1) direct deposit, in the amount of $500.00 or more, within 60 days of account opening.Our review has found that Mr. S[redacted]’s account was established on November 3, 2017. However, the required direct deposit, in the amount of $500.00 or more, was not made within 60 days of account opening.  Subsequently, the Account did not qualify for the $400.00 Cash Reward premium. Our review found no bank error. However, as a gesture of goodwill, on February 21, 2018 KeyBank has credited Mr. S[redacted]’s account in the amount of $400.00.We appreciate the opportunity to respond to Mr. S[redacted]’s concerns with quality and integrity. Thank you for your consideration in this matter.Sincerely,Jeanette P[redacted]Jeanette P[redacted]Executive Client RelationsOffice of the President

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. They are not even acknowledging my specific case, so this is probably just a prepackaged response from a standard template. [redacted]  [redacted]

Revdex.com:
Getting to actually speak with someone that could make a decision was difficult and time consuming. I was told the fees would be reversed on more than one occasion before being told that the fees would not be reversed.  I believe the service I received was extremely poor.  I did however FINALLY get the refund I was promised.  I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

KeyBankExecutive Offices 127 Public SquareCleveland, OH 44144  December 19, 2016  Revdex.com Attn: Ms. [redacted]2800 Euclid Avenue, 4th Floor Cleveland, OH 44115-2408  RE: ...

                [redacted]Revdex.com Case No. [redacted] Dear Ms. [redacted]: KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office by Mr. [redacted].  We understand the importance of our client’s financial wellness. Please be assured that KeyBank is committed to providing excellent service.On December 19, 2016 KeyBank contacted Mr. [redacted] in writing, requesting he contact our office by telephone so that we may further assist him Please be advised, in order for KeyBank to provide any additional information to the Revdex.com, KeyBank would need for you to provide us with the Release Authorization Form.  We appreciate the opportunity to respond to Mr. [redacted]’s concerns with quality and integrity. Thank you for your consideration in this matter. Sincerely, Jeanette P[redacted]Executive Client RelationsOffice of the President

attached

KeyBankExecutive Offices 127 Public SquareCleveland, OH 44144  October 18, 2017  Revdex.com Attn: [redacted]2800 Euclid Avenue, 4th Floor Cleveland, OH 44115-2408  RE:                   [redacted]Revdex.com Case No. [redacted] Dear [redacted]: KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office by Ms. [redacted].  We understand the importance of our client’s financial wellness. Please be assured that KeyBank is committed to providing excellent service. On October 6, 2017, KeyBank responded to Ms. [redacted]’ concerns in writing. I have enclosed another copy for your review.  After further review of Ms. [redacted]’ additional concerns, please be advised KeyBank’s position remains the same. We appreciate the opportunity to respond to Ms. [redacted]’ concerns with quality and integrity. Thank you for your consideration in this matter. Sincerely,  [redacted]Executive Client RelationsOffice of the President

KeyBank
Executive Offices
127 Public Square
Cleveland, OH 44114
October 5, 2015
Revdex.com
Attn: [redacted]
2800 Euclid Avenue, 4th Floor Cleveland, OH 44115-2408
RE:                  [redacted]
                        Revdex.com Complaint No. [redacted]
             
[redacted]:
KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office by [redacted]. Please be assured that KeyBank is committed to providing excellent service.
Please know KeyBank has been unsuccessful in our attempts to reach [redacted] by telephone.  As a result, I regret that we have been unable to determine what specific issues he may be experiencing with KeyBank’s Online Bill Pay system, as our records show no internal errors or audit events that would prohibit his access.
Please know that KeyBank did respond to [redacted] is a separate letter which contains some possible alternate solutions for the issue he is experiencing. If [redacted] continues to experience this issue we ask that he contact a member of KeyBank’s Online Banking Technical Support Team. The specific contact name and phone information is supplied in our letter to [redacted].
We appreciate the opportunity to respond to [redacted]’s concerns with quality and integrity. Thank you for your consideration in this matter.
Sincerely,
Richard S[redacted]
Executive Client Relations
Office of the President

(The following was copy/paste by Revdex.com staff - LST)[redacted]From: [redacted]Date: Thu, Dec 21, 2017 at 12:00 PMSubject: Re: [redacted]To: Lou Tekavcic <[email protected]>Hi Lou, I wanted to touchbases with you regarding my case with KeyBank in where we...

need some assistance with communication. They have made contact with us but we are continuing to get the run around. I spoke with the manager from the Solon branch last Wednesday and she told me that the check was mailed to my home address last Tuesday. We havent received anything.  Rick from the executive offices spoke with my wife today and told her that a check was mailed out yesterday to the address on file with the Revdex.com but could not confirm the address he had and stated that he would call back. Honestly, what is the problem and why do they keep mailing us checks? Why can’t we just pick up the check from the branch so we don’t have to keep going back and forth with the mail and them not including our apt number??? We don’t want to deal with mail unless it’s sent overnight. I’m confused now, please help.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

---------- Forwarded message ----------From: [redacted] <[redacted]@outlook.com>Date: Thu, Jun 23, 2016 at 5:21 PMSubject: Complaint [redacted]To: "[redacted]@cleveland.Revdex.com.org" <[redacted]@cleveland.Revdex.com.org>Good Evening,I recently received a letter from you all stating my case was closed for...

"information purposes only" because I failed to submit a release letter.  I have been terribly busy and so had not responded to the request for release.  Key bank has responded and they did decide to refund my fees as requested.  I would like to have a chance to sign the release so the resolution can be published by Revdex.com and properly explain their business practices.  I believe I will still close my account however it will cost to close it right now so I may wait it out the next couple of months. I really don't want to give them any additional money.  I still believe their banking practices are terrible.[redacted]Email: [redacted]@outlook.com

KeyBank127 Public SquareCleveland, OH 44144 April 14, 2016 Revdex.comAttn: Ms. [redacted]2800 Euclid Avenue, 4th FloorCleveland, OH 44115-2408 RE: Revdex.com Case No. [redacted] Dear Ms. [redacted]:KeyBank National Association (“KeyBank”) is in receipt of a...

complaint filed with your office by Mr.[redacted]. We understand the importance of our client’s financial wellness. Please be assuredthat, on April 14, 2016, KeyBank verbally responded to Mr. [redacted]’s concerns. Our review determined that the overdraft-related service charges assessed to Mr. [redacted]’s CheckingAccount were in accordance with the KeyBank Deposit Account Agreement and Funds Availabilitypolicy (the “Agreement”) and the Personal Checking Account Fees and Disclosures (the “Disclosures”),which are provided to all clients at account opening. Our review found no bank error. However, as agesture of goodwill, KeyBank refunded $39.00 to the Account on April 5, 2016, and as an additionalgesture of goodwill, KeyBank refunded an additional $117.00 to the Account on April 6, 2016. We appreciate the opportunity to respond to Mr. [redacted]’s concerns with quality and integrity. Thank youfor your consideration in this matter. Sincerely,Ashley B[redacted]Executive Client RelationsOffice of the President