***
*** ***
=================================================
Dear ***
Logitech would like to apologize for the delay on handling your case and we appreciate your patience and your feedback to improve our products and services
We're happy to confirm your new device was already delivered on Wednesday, 09/08/via the tracking number ***
Please don't hesitate to let us know if you need additional assistance and we will be happy to help!
Warm regards,
Logitech Customer Care
***
Initial Business Response /* (1000, 5, 2015/05/11) */
Logitech apologizes to *** *** on the delay of his credit for the purchase of his UE BoomThere were some maintenance issues with caused some delays in processing his refundUsually, a refund can take up to business weeks
A credit
has already been initiated for *** *** on 5/6/*** *** will need to review his account within 3-business days to seethe credit on his statement
We again apologize for the delay
Regards,
Logitech Inc
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAlthough this lateness in responding to this complaint is why it was filed in the first placeThey were, and still are, slow about replying to the customer when they write in to them which needs to be addressed and fixedMaybe if they made more reliable products they would not have a backlog of complaints to go through or hire more people in the customer service department to handle them.Sincerely, *** ***
Dear ***Logitech is sorry to hear we've failed to meet your expectations in the way your warranty request was handled. We've approved the Circle replacement with our fastest method available and we've escalated your concern to the next level of support.We appreciate your feedback as it
help us improve our products and servicesThank you again for your patience and cooperation. Should you need additional support, please don't hesitate to contact us at *** Warm regards, Logitech Customer Care ***
Initial Business Response /* (1000, 6, 2015/07/02) */
Logitech apologizes to *** *** for the inconvenience with their Logitech Anywhere MXWe have made an exception to upgrade *** *** to a Logitech MX Anywhere
Our escalation support team will be in contact with *** *** to
proceed with the process to receive this replacement mouse
When referring to this case, please use case number: XXXXXXXX if there are any further questions or concerns
Regards,
Logitech Inc
Initial Consumer Rebuttal /* (2000, 8, 2015/07/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the offerI think would like to thank Revdex.com for handling this case
Initial Business Response /* (1000, 5, 2015/09/09) */
Logitech would like to apologize to *** *** for all the delays in getting his issues resolved regarding his purchase from our websiteWe apologize that the terms for this voucher was not specifically stated when this was givenThe $
voucher he speaks of can only be applied on our www.Logitech.com website and does not apply to our VIP storeThe VIP store is specially invited customers sent via email, which we provide a specific link based on their email when registered, to receive specially marked down Logitech products
We have made an exception for *** *** to place an order for the GPlus Mechanical Gaming Keyboard on our regular Logitech.com website to receive the same VIP mark down and $voucher credit code to have the price he specifically requestedThis is a one-time offer which we have created just for *** *** as an exceptionOur company does not use store credit or gift cardsHe will need to contact our support team at this number: X-XXX-XXX-XXXX or reply to his support email to receive his discount code to use with specific termsAll notes will be updated on his case for further explanation
This is all that Logitech can offer at this timeWe apologize for this inconvenience
Best regards,
Logitech Inc
Logitech apologizes sincerely to *** * *** for her refund delay from order: ***Somehow this was missed and we took action to submit this refund immediately once she contacted usA refund was submitted on 11/4/and refund was credited in the system the next day in the amount of
$USD on 11/5/under refund reference ***.Again, we apologize for this inconvenience we have caused.Sincere regards,Logitech Inc
Dear ***,Jaybird is sorry to hear that it wasn't as easy as you would have expected to find information on how to return your oder. We're always ready to help our customers in our Jaybird Community ( ***/ ) where you can easily find solutions and ask
questions for all of your Jaybird products, including a link to our Jaybird store FAQs and instructions on how to return an order.Our Jaybird Customer Experience Team will be reaching out to you shortly to work on a satisfactory resolution with youWe appreciate your feedback, patience and cooperation. Best regards, Jaybird Customer Experience Team ***
Dear ***,
Logitech appreciates your feedback and we're sorry you experienced issues with both the mouse and the headset.
Logitech warrants to the original purchaser that your Logitech hardware product shall be free from defects in material and workmanship for the length of time,
identified on your product package and/or at www.logitech.com under specifications for your product, from the date of purchase
In order for us to verify if your product is still covered under warranty, we need to be provided with either the Serial Number of the Product or a copy of the proof of purchaseIf none of this is available, we won't be able to replace your product
Our Escalation Manager will contact you to review the available options with you
If you have additional feedback, please reach us out at: ***
Regards,
Logitech
***
Initial Business Response /* (1000, 5, 2015/10/13) */
Logitech apologies to *** A *** for the delay on sending out a replacement earphones for his purchase of his UEDue to unexpected depletion of our supply, we could not send out this warranty replacement at that time and had to offer other
units in place of these earphonesLogitech has gone ahead and made an exception for *** A *** to receive a refund for his purchase of his UE
Our support team will be in contact with *** A *** for additional requirementsFor future concerns, reference to this case notes, please use XXXXXXXX
Best regards,
Logitech Inc
Initial Business Response /* (1000, 5, 2015/09/28) */
Logitech apologizes to *** *** for the refund delay from her order number: XXXXXXXXXXXThere is a current process in which our returns are processedDue to a miss at our warehouse, we have approved your refund under refund
confirmation: XXXXXXXXXPlease allow up to business days for this to be seen on her statement
Again, we apologize for this refund delay and her inconvenience in this process
Regards,
Logitech Inc
Initial Business Response /* (1000, 5, 2015/12/09) */
Logitech sincerely apologizes to *** *** for this delay to his warranty replacementRest assured, his responses will be sent accordingly
We have validated his address and have begun the return process in order for us to release this
replacement immediately
Regards,
Logitech Inc
Initial Business Response /* (1000, 5, 2016/01/20) */
Logitech apologizes for the delay of the handling of *** case
Logitech Agents are already working with *** to address the technical issues of his Surround Sound Speakers ZWe will work with Mr*** on the replacement
process and will make sure to send constant updates on the status of the case
Logitech appreciates *** patience and cooperation in this process
Dear ***,Logitech would like to offer you an apology for the way your warranty claim for the was handled Please rest assured we've taken action to address the areas of opportunity so we can expedite the resolution for our Saitek customers moving forward and we're sorry we weren't able to
meet your expectations.We appreciate your feedback as it help us improve our products and servicesThank you again for your patience and cooperation. Your replacement request has been approved, in the next hours you will be receiving an e-mail with the shipping confirmation number.Should you need additional support, please don't hesitate to contact us at [email protected] Warm regards, Logitech Customer Care [email protected]
Initial Business Response /* (1000, 5, 2015/10/07) */
Although Logitech discontinued its UE Smart Radio, a streaming radio device, some time ago, it has since continued to support Sirius XM Internet Radio and other streaming content providers on Smart Radio
In August 2015, however, Sirius XM
announced that it would be upgrading its Internet Radio service at the end of September 2015, and that the new service would not be available on many legacy devicesSmart Radio is one such legacy deviceWhile Logitech will continue to provide warranty support for the duration of the warranty period for this product, it is not able to support the new Sirius service
Mr*** purchased his Smart Radios in His warranty period has long since passed, and no refund is availableWhile Logitech regrets that Mr*** can no longer access Sirius XM Internet Radio through his Smart Radios, he can still access and enjoy many other streaming content providers
Regards,
Logitech Inc
Initial Consumer Rebuttal /* (3000, 7, 2015/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
these radios were purchased in (not XXXX) (and were still being sold earlier this year in some areas)Logitech sent me a non-functional link for an offer for condolencesI bought these radios specifically for streaming SiriusXMThey had the option of upgrading their equipment and refused to do soTheir facebook wall indicates many customers are upset over this decision to exit the Audio Streaming business (and not supporting the existing customer base)
Final Business Response /* (4000, 9, 2015/10/16) */
Logitech referenced as Mr***'s Smart Radio purchase date as that is the date provided by Mr*** in his Revdex.com complaint's Case DescriptionHe now states that his purchase date was in There is a 2-year warranty for Logitech's Smart Radio, and Mr***'s Smart Radios are still outside this 2-year warranty period
Further, as stated in its previous Revdex.com response, while Logitech will continue to provide warranty support for the duration of the warranty period for Smart Radio, a discontinued product, it is not able to support the new Sirius serviceMr*** and other Smart Radio customers are, however, still able to access and enjoy many other streaming content providers
Regards,
Logitech Inc
Final Consumer Response /* (4200, 11, 2015/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I clearly stated when I discussed this subject with LogitechThey should know they did not make these radios in This needs to be correctedLogitech no longer is supporting this radio on software updatesThe industry standard is a minimum years of software supportI used these radio for SiriusXM for 100% of useLogitech no longer has a staff to support there required software changes and opted to drop ALL SXM supportThey did offer some free/discounted items from a websiteThe link did not work and they never responded when I brought this to their attention weeks agoTheir entire handling of this discontinuation of service on this product is unacceptableThis device is now worthless to meI will be happy to send them back for refundThe reps I talked to had no interest at all in pleasing the customer, just reading a "canned" answers about the subject
Initial Business Response /* (1000, 5, 2015/04/13) */
Logitech strives to provide high quality products, and regrets that *** *** has had this experience with his UE Boom speakerLogitech understands *** ***'s complaint since the troubleshooting steps did not assist himPer our policy
located on our website under 'Limited Hardware Warranty' (http://www.logitech.com/en-us/footer/terms-of-use/&id=3101) gives us the right to send refurbished units as a replacement but due to his experience, we will send a brand new unitWe are currently in the process of replacing his unit with another UE BoomWe cannot compensate his inconvenience by sending two UE Boom speakers per his requestHe has only received one replacement from us and since he is out of the day window to receive a refund, a replacement is the only option under our warranty policy
If he wishes to receive his replacement, a communication is needed for additional detailsA prepaid shipping UPS label will be created to return the supposedly defective unit*** *** needs to refer to case number XXXXXXXX to continue with his warranty claim
Regards,
Logitech Inc
Initial Consumer Rebuttal /* (3000, 8, 2015/04/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have stated before that, yes, I did request an upgrade due to the issues I'd had, but now I only want a refund so I can wash my hands of this bullying company and move on
The policy you have shown here is the first time I've seen it, and it was never mentioned to me in not one place until after I requested a refundHad I known, I'd have had it refunded earlier in this battle instead of giving your company MULTIPLE CHANCES to provide me with just one single product that works as advertised
As far as refurbished units go, a Mr*** in your Customer "Care" department had assured me that I would not only be receiving a brand new UE Boom, but that it would be checked and double checked by QC and notation stating such had been performedInstead I get a UE Boom that lasted less time than the other bad units, stuffed into a small cardboard box with no original carrying case or anything else for that matter, so, really, I got not only less than what had been offered, but less than was purchased, as well
And, directly from the company, yes, I've received one replacement, but this faulty unit is the THIRD one I've had, all with identical issuesLet's break it down simpler for Logitech: First Boom, bought from Verizom store, returned, replaced, second Boom, also bad, sent to company, third Boom, also bad, same issue, demanding refund
Your company has consistently failed to provide me with a working product, I want a refundAs required by law, the warranty information was not readily visible or offered via the original purchase store or within the product's packagingI should not be bound by a rule that was never made visible to meI stand firm and want a full refund plus sales tax
Final Business Response /* (4000, 10, 2015/04/23) */
Logitech will determine if this speaker is truly defectiveWe will require having this unit returned to the corporate office for further testing by our quality teamIf confirmed defective after regular use, we will then consider if a refund can be offered but during this time, we can only replace this unitBased on our records, this will only be the second replacement from LogitechWe have already stated to *** *** that we will send him a brand new retailed unit instead of a certified refurbished unit from Logitech
We can begin the return process for another UE Boom for *** ***A prepaid UPS shipping label will be provided for his convenienceOur support team is on standby for *** ***'s response
Regards,
Logitech Inc
Final Consumer Response /* (4200, 12, 2015/04/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Promise a refund, and I will send it backI will not accept a POSSIBLE refund IF you guys FEEL it is defectiveI know for a fact it is defective or I would not have started this case
Initial Business Response /* (1000, 5, 2015/07/16) */
We apologize for *** ***'s inconvenience regarding his Wireless Solar Keyboard Kfor MacWe have identified that he does not have a case reported to us in our systemWe would like to assist him with additional troubleshooting steps in
order to repair his issueWe have an escalation agent ready to contact himPlease be prepared to provide a valid proof of purchase to confirm this purchase as wellIf he does not hear back from us, our contact information for our customer support line is: X-XXX-XXX-XXXX
Regards,
Logitech Inc
Dear *** * ***,
Thank you for contacting us, we're sorry we didn't help you as soon as you would have liked us to! Our Escalation Team has already created and approved a new replacement for GGaming Keyboards key caps in expedited shipping to your new address
Should you
have additional questions or concerns, you can email us at ***, we will be very happy to help!
Warm regards,Logitech***
Initial Business Response /* (1000, 7, 2015/12/23) */
Logitech apologizes for the inconvenience during *** *** warranty claimLogitech's warranty is limited to the original purchaserLogitech's Limited Hardware Warranty specifically provides:
"Logitech warrants to the original purchaser
that your Logitech hardware product shall be free from defects in material and workmanship for the length of time, identified on your product package and/or contained in your user documentation, from the date of purchasethis warranty is nontransferable and is limited to the original purchaser."
http://www.logitech.com/en-us/footer/terms-of-use/&id=
Because this product was purchased from CowBoom which is a valid reseller but who sells refurbished products, we will make an exception and have this returned to our return center for review first before releasing his replacementOur escalation manager has already been in contact with *** Li with this information
Regards,
Logitech Inc
Complaint Response Date bumped because: Holiday
***
*** ***
=================================================
Dear ***
Logitech would like to apologize for the delay on handling your case and we appreciate your patience and your feedback to improve our products and
services
We're happy to confirm your new device was already delivered on Wednesday, 09/08/via the tracking number ***
Please don't hesitate to let us know if you need additional assistance and we will be happy to help!
Warm regards,
Logitech Customer Care
***
***
*** ***
=================================================
Dear ***
Logitech would like to apologize for the delay on handling your case and we appreciate your patience and your feedback to improve our products and services
We're happy to confirm your new device was already delivered on Wednesday, 09/08/via the tracking number ***
Please don't hesitate to let us know if you need additional assistance and we will be happy to help!
Warm regards,
Logitech Customer Care
***
Initial Business Response /* (1000, 5, 2015/05/11) */
Logitech apologizes to *** *** on the delay of his credit for the purchase of his UE BoomThere were some maintenance issues with caused some delays in processing his refundUsually, a refund can take up to business weeks
A credit
has already been initiated for *** *** on 5/6/*** *** will need to review his account within 3-business days to seethe credit on his statement
We again apologize for the delay
Regards,
Logitech Inc
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAlthough this lateness in responding to this complaint is why it was filed in the first placeThey were, and still are, slow about replying to the customer when they write in to them which needs to be addressed and fixedMaybe if they made more reliable products they would not have a backlog of complaints to go through or hire more people in the customer service department to handle them.Sincerely, *** ***
Dear ***Logitech is sorry to hear we've failed to meet your expectations in the way your warranty request was handled. We've approved the Circle replacement with our fastest method available and we've escalated your concern to the next level of support.We appreciate your feedback as it
help us improve our products and servicesThank you again for your patience and cooperation. Should you need additional support, please don't hesitate to contact us at *** Warm regards, Logitech Customer Care ***
Initial Business Response /* (1000, 6, 2015/07/02) */
Logitech apologizes to *** *** for the inconvenience with their Logitech Anywhere MXWe have made an exception to upgrade *** *** to a Logitech MX Anywhere
Our escalation support team will be in contact with *** *** to
proceed with the process to receive this replacement mouse
When referring to this case, please use case number: XXXXXXXX if there are any further questions or concerns
Regards,
Logitech Inc
Initial Consumer Rebuttal /* (2000, 8, 2015/07/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the offerI think would like to thank Revdex.com for handling this case
Initial Business Response /* (1000, 5, 2015/09/09) */
Logitech would like to apologize to *** *** for all the delays in getting his issues resolved regarding his purchase from our websiteWe apologize that the terms for this voucher was not specifically stated when this was givenThe $
voucher he speaks of can only be applied on our www.Logitech.com website and does not apply to our VIP storeThe VIP store is specially invited customers sent via email, which we provide a specific link based on their email when registered, to receive specially marked down Logitech products
We have made an exception for *** *** to place an order for the GPlus Mechanical Gaming Keyboard on our regular Logitech.com website to receive the same VIP mark down and $voucher credit code to have the price he specifically requestedThis is a one-time offer which we have created just for *** *** as an exceptionOur company does not use store credit or gift cardsHe will need to contact our support team at this number: X-XXX-XXX-XXXX or reply to his support email to receive his discount code to use with specific termsAll notes will be updated on his case for further explanation
This is all that Logitech can offer at this timeWe apologize for this inconvenience
Best regards,
Logitech Inc
Logitech apologizes sincerely to *** * *** for her refund delay from order: ***Somehow this was missed and we took action to submit this refund immediately once she contacted usA refund was submitted on 11/4/and refund was credited in the system the next day in the amount of
$USD on 11/5/under refund reference ***.Again, we apologize for this inconvenience we have caused.Sincere regards,Logitech Inc
Dear ***,Jaybird is sorry to hear that it wasn't as easy as you would have expected to find information on how to return your oder. We're always ready to help our customers in our Jaybird Community ( ***/ ) where you can easily find solutions and ask
questions for all of your Jaybird products, including a link to our Jaybird store FAQs and instructions on how to return an order.Our Jaybird Customer Experience Team will be reaching out to you shortly to work on a satisfactory resolution with youWe appreciate your feedback, patience and cooperation. Best regards, Jaybird Customer Experience Team ***
Dear ***,
Logitech appreciates your feedback and we're sorry you experienced issues with both the mouse and the headset.
Logitech warrants to the original purchaser that your Logitech hardware product shall be free from defects in material and workmanship for the length of time,
identified on your product package and/or at www.logitech.com under specifications for your product, from the date of purchase
In order for us to verify if your product is still covered under warranty, we need to be provided with either the Serial Number of the Product or a copy of the proof of purchaseIf none of this is available, we won't be able to replace your product
Our Escalation Manager will contact you to review the available options with you
If you have additional feedback, please reach us out at: ***
Regards,
Logitech
***
Initial Business Response /* (1000, 5, 2015/10/13) */
Logitech apologies to *** A *** for the delay on sending out a replacement earphones for his purchase of his UEDue to unexpected depletion of our supply, we could not send out this warranty replacement at that time and had to offer other
units in place of these earphonesLogitech has gone ahead and made an exception for *** A *** to receive a refund for his purchase of his UE
Our support team will be in contact with *** A *** for additional requirementsFor future concerns, reference to this case notes, please use XXXXXXXX
Best regards,
Logitech Inc
Initial Business Response /* (1000, 5, 2015/09/28) */
Logitech apologizes to *** *** for the refund delay from her order number: XXXXXXXXXXXThere is a current process in which our returns are processedDue to a miss at our warehouse, we have approved your refund under refund
confirmation: XXXXXXXXXPlease allow up to business days for this to be seen on her statement
Again, we apologize for this refund delay and her inconvenience in this process
Regards,
Logitech Inc
Initial Business Response /* (1000, 5, 2015/12/09) */
Logitech sincerely apologizes to *** *** for this delay to his warranty replacementRest assured, his responses will be sent accordingly
We have validated his address and have begun the return process in order for us to release this
replacement immediately
Regards,
Logitech Inc
Initial Business Response /* (1000, 5, 2016/01/20) */
Logitech apologizes for the delay of the handling of *** case
Logitech Agents are already working with *** to address the technical issues of his Surround Sound Speakers ZWe will work with Mr*** on the replacement
process and will make sure to send constant updates on the status of the case
Logitech appreciates *** patience and cooperation in this process
Dear ***,Logitech would like to offer you an apology for the way your warranty claim for the was handled Please rest assured we've taken action to address the areas of opportunity so we can expedite the resolution for our Saitek customers moving forward and we're sorry we weren't able to
meet your expectations.We appreciate your feedback as it help us improve our products and servicesThank you again for your patience and cooperation. Your replacement request has been approved, in the next hours you will be receiving an e-mail with the shipping confirmation number.Should you need additional support, please don't hesitate to contact us at [email protected] Warm regards, Logitech Customer Care [email protected]
Initial Business Response /* (1000, 5, 2015/10/07) */
Although Logitech discontinued its UE Smart Radio, a streaming radio device, some time ago, it has since continued to support Sirius XM Internet Radio and other streaming content providers on Smart Radio
In August 2015, however, Sirius XM
announced that it would be upgrading its Internet Radio service at the end of September 2015, and that the new service would not be available on many legacy devicesSmart Radio is one such legacy deviceWhile Logitech will continue to provide warranty support for the duration of the warranty period for this product, it is not able to support the new Sirius service
Mr*** purchased his Smart Radios in His warranty period has long since passed, and no refund is availableWhile Logitech regrets that Mr*** can no longer access Sirius XM Internet Radio through his Smart Radios, he can still access and enjoy many other streaming content providers
Regards,
Logitech Inc
Initial Consumer Rebuttal /* (3000, 7, 2015/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
these radios were purchased in (not XXXX) (and were still being sold earlier this year in some areas)Logitech sent me a non-functional link for an offer for condolencesI bought these radios specifically for streaming SiriusXMThey had the option of upgrading their equipment and refused to do soTheir facebook wall indicates many customers are upset over this decision to exit the Audio Streaming business (and not supporting the existing customer base)
Final Business Response /* (4000, 9, 2015/10/16) */
Logitech referenced as Mr***'s Smart Radio purchase date as that is the date provided by Mr*** in his Revdex.com complaint's Case DescriptionHe now states that his purchase date was in There is a 2-year warranty for Logitech's Smart Radio, and Mr***'s Smart Radios are still outside this 2-year warranty period
Further, as stated in its previous Revdex.com response, while Logitech will continue to provide warranty support for the duration of the warranty period for Smart Radio, a discontinued product, it is not able to support the new Sirius serviceMr*** and other Smart Radio customers are, however, still able to access and enjoy many other streaming content providers
Regards,
Logitech Inc
Final Consumer Response /* (4200, 11, 2015/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I clearly stated when I discussed this subject with LogitechThey should know they did not make these radios in This needs to be correctedLogitech no longer is supporting this radio on software updatesThe industry standard is a minimum years of software supportI used these radio for SiriusXM for 100% of useLogitech no longer has a staff to support there required software changes and opted to drop ALL SXM supportThey did offer some free/discounted items from a websiteThe link did not work and they never responded when I brought this to their attention weeks agoTheir entire handling of this discontinuation of service on this product is unacceptableThis device is now worthless to meI will be happy to send them back for refundThe reps I talked to had no interest at all in pleasing the customer, just reading a "canned" answers about the subject
Initial Business Response /* (1000, 5, 2015/04/13) */
Logitech strives to provide high quality products, and regrets that *** *** has had this experience with his UE Boom speakerLogitech understands *** ***'s complaint since the troubleshooting steps did not assist himPer our policy
located on our website under 'Limited Hardware Warranty' (http://www.logitech.com/en-us/footer/terms-of-use/&id=3101) gives us the right to send refurbished units as a replacement but due to his experience, we will send a brand new unitWe are currently in the process of replacing his unit with another UE BoomWe cannot compensate his inconvenience by sending two UE Boom speakers per his requestHe has only received one replacement from us and since he is out of the day window to receive a refund, a replacement is the only option under our warranty policy
If he wishes to receive his replacement, a communication is needed for additional detailsA prepaid shipping UPS label will be created to return the supposedly defective unit*** *** needs to refer to case number XXXXXXXX to continue with his warranty claim
Regards,
Logitech Inc
Initial Consumer Rebuttal /* (3000, 8, 2015/04/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have stated before that, yes, I did request an upgrade due to the issues I'd had, but now I only want a refund so I can wash my hands of this bullying company and move on
The policy you have shown here is the first time I've seen it, and it was never mentioned to me in not one place until after I requested a refundHad I known, I'd have had it refunded earlier in this battle instead of giving your company MULTIPLE CHANCES to provide me with just one single product that works as advertised
As far as refurbished units go, a Mr*** in your Customer "Care" department had assured me that I would not only be receiving a brand new UE Boom, but that it would be checked and double checked by QC and notation stating such had been performedInstead I get a UE Boom that lasted less time than the other bad units, stuffed into a small cardboard box with no original carrying case or anything else for that matter, so, really, I got not only less than what had been offered, but less than was purchased, as well
And, directly from the company, yes, I've received one replacement, but this faulty unit is the THIRD one I've had, all with identical issuesLet's break it down simpler for Logitech: First Boom, bought from Verizom store, returned, replaced, second Boom, also bad, sent to company, third Boom, also bad, same issue, demanding refund
Your company has consistently failed to provide me with a working product, I want a refundAs required by law, the warranty information was not readily visible or offered via the original purchase store or within the product's packagingI should not be bound by a rule that was never made visible to meI stand firm and want a full refund plus sales tax
Final Business Response /* (4000, 10, 2015/04/23) */
Logitech will determine if this speaker is truly defectiveWe will require having this unit returned to the corporate office for further testing by our quality teamIf confirmed defective after regular use, we will then consider if a refund can be offered but during this time, we can only replace this unitBased on our records, this will only be the second replacement from LogitechWe have already stated to *** *** that we will send him a brand new retailed unit instead of a certified refurbished unit from Logitech
We can begin the return process for another UE Boom for *** ***A prepaid UPS shipping label will be provided for his convenienceOur support team is on standby for *** ***'s response
Regards,
Logitech Inc
Final Consumer Response /* (4200, 12, 2015/04/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Promise a refund, and I will send it backI will not accept a POSSIBLE refund IF you guys FEEL it is defectiveI know for a fact it is defective or I would not have started this case
Initial Business Response /* (1000, 5, 2015/07/16) */
We apologize for *** ***'s inconvenience regarding his Wireless Solar Keyboard Kfor MacWe have identified that he does not have a case reported to us in our systemWe would like to assist him with additional troubleshooting steps in
order to repair his issueWe have an escalation agent ready to contact himPlease be prepared to provide a valid proof of purchase to confirm this purchase as wellIf he does not hear back from us, our contact information for our customer support line is: X-XXX-XXX-XXXX
Regards,
Logitech Inc
Dear *** * ***,
Thank you for contacting us, we're sorry we didn't help you as soon as you would have liked us to! Our Escalation Team has already created and approved a new replacement for GGaming Keyboards key caps in expedited shipping to your new address
Should you
have additional questions or concerns, you can email us at ***, we will be very happy to help!
Warm regards,Logitech***
Initial Business Response /* (1000, 7, 2015/12/23) */
Logitech apologizes for the inconvenience during *** *** warranty claimLogitech's warranty is limited to the original purchaserLogitech's Limited Hardware Warranty specifically provides:
"Logitech warrants to the original purchaser
that your Logitech hardware product shall be free from defects in material and workmanship for the length of time, identified on your product package and/or contained in your user documentation, from the date of purchasethis warranty is nontransferable and is limited to the original purchaser."
http://www.logitech.com/en-us/footer/terms-of-use/&id=
Because this product was purchased from CowBoom which is a valid reseller but who sells refurbished products, we will make an exception and have this returned to our return center for review first before releasing his replacementOur escalation manager has already been in contact with *** Li with this information
Regards,
Logitech Inc
Complaint Response Date bumped because: Holiday
***
*** ***
=================================================
Dear ***
Logitech would like to apologize for the delay on handling your case and we appreciate your patience and your feedback to improve our products and
services
We're happy to confirm your new device was already delivered on Wednesday, 09/08/via the tracking number ***
Please don't hesitate to let us know if you need additional assistance and we will be happy to help!
Warm regards,
Logitech Customer Care
***