Initial Business Response /* (1000, 5, 2015/05/08) */
Due to the unique situation with *** *** system, our escalation support team along with our product specialist are working to try and resolve his issue with his Logitech GSurround Sound Headset and Ggaming mouseHe should have
already received communication from our teams asking for additional information about his set upLogitech is working diligently to try and resolve his issue as quickly as possibleOur escalation team as well as our product specialist will be in constant communication with *** Chamber
We apologize for the delay and inconvenience this has caused *** ***
Regards,
Logitech Inc
Complaint: ***I am rejecting this response because:
I cannot locate the counterfeit policy stated in the email that *** has deemed all 3rd party sold units as counterfeit, at least it is not accessible to customers on their website nor on their products' manual
I mailed the original device in the original package, along with the charge cable, after weeks with no prior notification, the device was returned, in a damaged condition, also with the cable missing
When I inquired about the poor handling about the device, the damage done to the device was not addressedTo the missing charging cable, the response read as "ALSO let *** know I do not have any option to ship back the cable."
I regret to decline this answer since I seek more explanation on how the device was examined and damaged in the whole process, along with many controversies within the customer service team, which I was offered one time for a tracredit, the other time for a free upgrade, but latterly revoked, that happened only when the last emails which noted me that my device was found to be "counterfeit" by ***After this experience, I have limited confidence in ***'s customer team to address customer's issues correctly and promptly
Sincerely,*** ***
Initial Business Response /* (1000, 5, 2015/11/11) */
Logitech has reviewed *** ***'s claim regarding her Logitech order number: XXXXXXXXXXAfter further review, Logitech will be accommodating *** ***'s orderInstead of sending another unit, we will be crediting her order for the
purchase of one of her HD Webcam Cunits in the amount of $(Refund #XXXXXXXXX) since she stated she has not received the second webcam in her package
We apologize for any inconvenience this may have caused herFor reference to her case or if there are any further concerns, please refer to case number: XXXXXXXX
Best regards,
Logitech Inc
Initial Consumer Rebuttal /* (2000, 7, 2015/11/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response from the business as they have credited us for the WebCam we did not receive
Initial Business Response /* (1000, 5, 2015/12/21) */
Logitech apologizes to [redacted] for the delay to his warranty claim. We are a little behind on answering our cases but rest assured, [redacted] warranty replacement has been submitted and released already. Please expect to receive...
this tracking number of when this will arrive. This should arrive within 7-10 business days.
Best Regards,
Logitech Inc
Initial Consumer Rebuttal /* (2000, 7, 2015/12/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They've left a tracking number for the replacement. Forwarded the original emails right away. Sorry to hear they are behind on their cases. It would have been nice to have an auto email telling people that but I'm waiting for the mouse. :)
Complaint Response Date bumped because: Holiday
Dear [redacted],
Thank you for contacting Logitech. We're sorry your Speaker System Z906 that stopped working. Our team contacted you via email to confirm the shipping information and our Escalation Manager has called you today. We were unable to reach you out via phone but we've created the...
replacement order and approved it.
You will receive your tracking number in 48 working hours and your new system in 7-10 business days.
Should you have any question, don't hesitate to reach us out.
Warm regards,Logitech Customer Care[redacted]
Initial Business Response /* (1000, 5, 2015/10/06) */
Logitech sincerely apologizes to [redacted] for the delays to his case. Rest assured, this will now be taken care of by our escalation team. A response on this case will be sent before end of today for the next steps to take care of this...
warranty claim.
Again, we apologize for this delay...
Regards,
Logitech Inc
Initial Consumer Rebuttal /* (2000, 7, 2015/10/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They provided a suitable replacement.
Initial Business Response /* (1000, 5, 2015/10/30) */
Logitech apologizes to [redacted] for the inconvenience he has experienced with his Logitech Marathan Mouse M705 and for his delays to receive a replacement. After much discussion on what would be the appropriate replacement for what [redacted]...
[redacted] purchased, it seems a replacement has been decided and agreed upon already. A G602 Wireless Gaming mouse has been approved and mailed out today via UPS. Please use UPS tracking number: 1ZR6VXXXXXXXXXXXXX and monitor this delivery as we do not have signature deliveries. This should be delivered within 5-7 business days.
Best regards,
Logitech Inc
Initial Consumer Rebuttal /* (2000, 7, 2015/11/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2016/02/08) */
Logitech apologies to [redacted] for her delays in handling her warranty case for the purchase of a MX518 Gaming-Grade Optical Mouse. During her warranty validation, the provided proof-of-purchase was not valid in order for us to approve a...
warranty replacement but since than, we have then made a one-time exception to approve this warranty replacement.
Please refer to case number: [redacted] as someone from customer support will be in contact with [redacted] soon to get this replacement sent.
Best regards,
Logitech Inc
Initial Consumer Rebuttal /* (2000, 7, 2016/02/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/07/16) */
Logitech apologizes to [redacted] for his inconvenience due to our policies. He provided receipt of this purchase from Amazon at $279.99 which was in 'Used-Like' condition. Based on our policy and after reviewing this...
proof-of-purchase, we had to make a decision to not proceed with his warranty at that time.
Based on the corresponding thread cases for [redacted]'s warranty claim, we will make an exception to provide him with a replacement for his purchase of the UE 9000 Headphones. We already have this noted on his case with what we will offer but we will not make additional exceptions of other additional units to equal to our msrp which he clearly did not pay.
Our escalation team will be in communication with [redacted] to begin this process. Please use case number: XXXXXXX as reference.
Regards,
Logitech Inc
Dear [redacted],
On behalf of the Logitech team, we apologize for your frustrating experience with this particular Agent. We did review the full email interactions and this is definitely not the way we want our customers to be addressed.
We're going to deal with the matter seriously and will be...
providing the necessary action to address the mishandled situation with your Wireless Trackball M570.
As for the replacement that was delivered on June 05 under tracking number [redacted], we double checked it and confirmed that what was sent to you is brand new and should be a sealed retail box of the Wireless Trackball M570.We also want to confirm that the a replacement product is warranted for the remainder of the original product’s warranty period, normally based on the date of purchased or thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in your jurisdiction.Since you purchased the M570 from [redacted] on July 12 2016, the Warranty coverage of your product that the new replacement now carries is until July 12 2019.
Please don't hesitate to reply to reach out if you have addition questions or concern regarding your Wireless Trackball M570 and we'll be happy to respond back as soon as possible.
Thank you very much for your feedback, your voice is important to us and is being used to review and help us achieve our goal of creating an Amazing experience.Warm regards,Logitech[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2015/12/22) */
Logitech sincerely apologizes to [redacted] for the delay to his response on his case and investigation regarding his order under: XXXXXXXXXX. Logitech has already initialized a refund under number: XXXXXXXXX created for this transaction in...
the amount of $32.85. He will see this on his statement within 3-5 business days.
Best regard,
Logitech Inc
Initial Consumer Rebuttal /* (3000, 8, 2015/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I requested a replacement, not a refund. After asking why I was issued a refund I was told that I could have had a replacement, but since they had already issued the refund they could no longer do so.
If I'd wanted a refund I would have cancelled the charge on my Mastercard 2 weeks ago instead of dealing with this abhorrent support... I want the sale price recognized.
Final Business Response /* (4000, 11, 2016/01/04) */
Unfortunately, when a package is lost by UPS, we can only credit for the full purchase and not replace this unit. [redacted] was credited in full on his purchase on 12/23/15 9:24:34 AM CST. Logitech apologized but we cannot reverse this transaction.
Due to this inconvenience, we did offer a discount code of 35% using code: [redacted] to make a purchase on our website. Restrictions were provided. Due to stock inventory during the holiday, some products may not be available.
Regards,
Logitech Inc
Final Consumer Response /* (2000, 13, 2016/01/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Logitech would like to apologize for the delay in which your case has been handled. While we followed our process for lost packages, we understand the inconvenience for you.
Our Escalation Manager will contact you today and we will send you a new Racing...
Wheel with our fastest shipping method available.
Should you have additional concerns, we will be ready to help you at [redacted]
Initial Business Response /* (1000, 5, 2015/12/09) */
Logitech apologizes to [redacted] for the delay in responding to his case. His case was not transferred correctly and was then not responded to within a timely manner. Rest assured, we will make sure that all communication with [redacted]...
[redacted] will be taken care of on his case now.
Our escalation team has found two Alert Commander subscription orders (#XXXXXXXXXXX & #XXXXXXXXXX) under two different email addresses he was referring to. This was a transaction that [redacted] created.
Per his request, we have cancelled the duplicate subscription he created under his AMEX credit card under order#XXXXXXXXXX. We have credited this order in the amount of $79.99 USD under reference: XXXXXXXXX. His credit will be visible on his statement within 3-5 business days.
Again, apologies for the delay of our responses.
Best regards,
Logitech Inc
Initial Consumer Rebuttal /* (2000, 7, 2015/12/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
A refund was given for the additional charge..
Dear [redacted],
Our UE Boom app version 5.0.178 released on June 20th fixed the issue that could prevent the app from discovering and pairing with your Ultimate Ears BOOM or BOOM 2. It also fixed a crash affecting users of [redacted]
If you're having problems connecting your UE BOOM app for Android to...
a Ultimate Ears BOOM or Ultimate Ears BOOM 2, please make sure that your speaker firmware is updated with the latest version of the Android. You can download from [redacted] store: [redacted]
Should you have additional concerns, you can reach us out via our support community at: [redacted]
Initial Business Response /* (1000, 5, 2015/11/20) */
Logitech apologizes to [redacted] for the delays to receiving his warranty replacement. A support team should have already contacted [redacted] to assist with his replacement. It seems his order was already submitted but since it was...
ordered right before the weekend, it will ship out on Monday and it should arrive within 7 business days.
Apologies again for his delayed support.
Best regards,
Logitech Inc
Initial Consumer Rebuttal /* (2000, 7, 2015/11/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Logitech apologizes to [redacted] for the delays regarding his warranty claim. Someone from our escalation team has already initiated a replacement for him. The replacement was shipped out today. Please allow up to 24 hours for [redacted] to show transit information on their website. Please use [redacted]...
tracking number: [redacted] to tracking this shipment as we do not monitor these deliveries.
Best regards,Logitech Inc
Complaint: [redacted]I am rejecting this response because:
After attempting to contact Logitech corporate office by phone, I have never received a call back.
After (even today) requesting a supervisor look into this case, no supervisor ever responded.
I have been refused several times to speak with a supervisor.
The Revdex.com complaint was ignored. Not even a reply. It was me trying and trying via emails to Logitech and phone calls to logitech to say my Revdex.com complaint was ignored.
This 'supervisor' that took my complaint about the Revdex.com complaint being ignored was going to contact me and never did.
The only thing Logitech is interested in is making sure they close this case (now that they know about it)
I want corporate office to call me. I seek compensation for this 'situation' This was promised to me by a supervisor (which never contacted me back AND LEFT NO NOTES ON THE CASE FILE)
After reading other Revdex.com complaints and realizing the same behaviour has happened to others, I have some things to discuss with the company.
Lgitech, you have a reputation of ignoring and not being prompt...
Initial Business Response /* (1000, 5, 2015/05/12) */
Logitech apologizes to [redacted] for any inconvenience regarding his warranty claim for his Logitech Cordless Desktop MX5500 Revolution. Logitech's process is always to receive the supposedly defective unit back before we have a replacement...
delivered to a customer. We provide a prepaid UPS label for their convenience to ship us back the unit back for verification purposes.
[redacted]'s last contact with our escalation agent has made a one-time exception to advance his replacement unit for him. This will arrive today using UPS tracking number: 1ZR6VXXXXXXXXXXXXX. [redacted] is expected to use the prepaid UPS label that we have provided to him to send his supposedly defective unit back to us.
If there are any further concerns or questions, [redacted] should contact our support team again.
Regards,
Logitech Inc
[redacted] thanks [redacted] email. As [redacted] has informed the customer via email, based on Counterfeit Units Policy, we're sorry to inform but we have found your unit Counterfeit, failure to match up with any serial ## of a genuine [redacted] product. Due to known counterfeit units being...
sold from unauthorized resellers [redacted] has deemed ALL products purchased from 3rd party and unauthorized resellers as counterfeit units. We will not be servicing any of these units under warranty. All non genuine or 3rd party purchases need to be returned to the reseller for a full refund.To contact us by phone or obtain additional information please visit [redacted].
Initial Business Response /* (1000, 5, 2015/05/08) */
Due to the unique situation with *** *** system, our escalation support team along with our product specialist are working to try and resolve his issue with his Logitech GSurround Sound Headset and Ggaming mouseHe should have
already received communication from our teams asking for additional information about his set upLogitech is working diligently to try and resolve his issue as quickly as possibleOur escalation team as well as our product specialist will be in constant communication with *** Chamber
We apologize for the delay and inconvenience this has caused *** ***
Regards,
Logitech Inc
Complaint: ***I am rejecting this response because:
I cannot locate the counterfeit policy stated in the email that *** has deemed all 3rd party sold units as counterfeit, at least it is not accessible to customers on their website nor on their products' manual
I mailed the original device in the original package, along with the charge cable, after weeks with no prior notification, the device was returned, in a damaged condition, also with the cable missing
When I inquired about the poor handling about the device, the damage done to the device was not addressedTo the missing charging cable, the response read as "ALSO let *** know I do not have any option to ship back the cable."
I regret to decline this answer since I seek more explanation on how the device was examined and damaged in the whole process, along with many controversies within the customer service team, which I was offered one time for a tracredit, the other time for a free upgrade, but latterly revoked, that happened only when the last emails which noted me that my device was found to be "counterfeit" by ***After this experience, I have limited confidence in ***'s customer team to address customer's issues correctly and promptly
Sincerely,*** ***
Initial Business Response /* (1000, 5, 2015/11/11) */
Logitech has reviewed *** ***'s claim regarding her Logitech order number: XXXXXXXXXXAfter further review, Logitech will be accommodating *** ***'s orderInstead of sending another unit, we will be crediting her order for the
purchase of one of her HD Webcam Cunits in the amount of $(Refund #XXXXXXXXX) since she stated she has not received the second webcam in her package
We apologize for any inconvenience this may have caused herFor reference to her case or if there are any further concerns, please refer to case number: XXXXXXXX
Best regards,
Logitech Inc
Initial Consumer Rebuttal /* (2000, 7, 2015/11/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response from the business as they have credited us for the WebCam we did not receive
Initial Business Response /* (1000, 5, 2015/12/21) */
Logitech apologizes to [redacted] for the delay to his warranty claim. We are a little behind on answering our cases but rest assured, [redacted] warranty replacement has been submitted and released already. Please expect to receive...
this tracking number of when this will arrive. This should arrive within 7-10 business days.
Best Regards,
Logitech Inc
Initial Consumer Rebuttal /* (2000, 7, 2015/12/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They've left a tracking number for the replacement. Forwarded the original emails right away. Sorry to hear they are behind on their cases. It would have been nice to have an auto email telling people that but I'm waiting for the mouse. :)
Complaint Response Date bumped because: Holiday
Dear [redacted],
Thank you for contacting Logitech. We're sorry your Speaker System Z906 that stopped working. Our team contacted you via email to confirm the shipping information and our Escalation Manager has called you today. We were unable to reach you out via phone but we've created the...
replacement order and approved it.
You will receive your tracking number in 48 working hours and your new system in 7-10 business days.
Should you have any question, don't hesitate to reach us out.
Warm regards,Logitech Customer Care[redacted]
Initial Business Response /* (1000, 5, 2015/10/06) */
Logitech sincerely apologizes to [redacted] for the delays to his case. Rest assured, this will now be taken care of by our escalation team. A response on this case will be sent before end of today for the next steps to take care of this...
warranty claim.
Again, we apologize for this delay...
Regards,
Logitech Inc
Initial Consumer Rebuttal /* (2000, 7, 2015/10/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They provided a suitable replacement.
Initial Business Response /* (1000, 5, 2015/10/30) */
Logitech apologizes to [redacted] for the inconvenience he has experienced with his Logitech Marathan Mouse M705 and for his delays to receive a replacement. After much discussion on what would be the appropriate replacement for what [redacted]...
[redacted] purchased, it seems a replacement has been decided and agreed upon already. A G602 Wireless Gaming mouse has been approved and mailed out today via UPS. Please use UPS tracking number: 1ZR6VXXXXXXXXXXXXX and monitor this delivery as we do not have signature deliveries. This should be delivered within 5-7 business days.
Best regards,
Logitech Inc
Initial Consumer Rebuttal /* (2000, 7, 2015/11/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2016/02/08) */
Logitech apologies to [redacted] for her delays in handling her warranty case for the purchase of a MX518 Gaming-Grade Optical Mouse. During her warranty validation, the provided proof-of-purchase was not valid in order for us to approve a...
warranty replacement but since than, we have then made a one-time exception to approve this warranty replacement.
Please refer to case number: [redacted] as someone from customer support will be in contact with [redacted] soon to get this replacement sent.
Best regards,
Logitech Inc
Initial Consumer Rebuttal /* (2000, 7, 2016/02/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/07/16) */
Logitech apologizes to [redacted] for his inconvenience due to our policies. He provided receipt of this purchase from Amazon at $279.99 which was in 'Used-Like' condition. Based on our policy and after reviewing this...
proof-of-purchase, we had to make a decision to not proceed with his warranty at that time.
Based on the corresponding thread cases for [redacted]'s warranty claim, we will make an exception to provide him with a replacement for his purchase of the UE 9000 Headphones. We already have this noted on his case with what we will offer but we will not make additional exceptions of other additional units to equal to our msrp which he clearly did not pay.
Our escalation team will be in communication with [redacted] to begin this process. Please use case number: XXXXXXX as reference.
Regards,
Logitech Inc
Dear [redacted],
On behalf of the Logitech team, we apologize for your frustrating experience with this particular Agent. We did review the full email interactions and this is definitely not the way we want our customers to be addressed.
We're going to deal with the matter seriously and will be...
providing the necessary action to address the mishandled situation with your Wireless Trackball M570.
As for the replacement that was delivered on June 05 under tracking number [redacted], we double checked it and confirmed that what was sent to you is brand new and should be a sealed retail box of the Wireless Trackball M570.We also want to confirm that the a replacement product is warranted for the remainder of the original product’s warranty period, normally based on the date of purchased or thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in your jurisdiction.Since you purchased the M570 from [redacted] on July 12 2016, the Warranty coverage of your product that the new replacement now carries is until July 12 2019.
Please don't hesitate to reply to reach out if you have addition questions or concern regarding your Wireless Trackball M570 and we'll be happy to respond back as soon as possible.
Thank you very much for your feedback, your voice is important to us and is being used to review and help us achieve our goal of creating an Amazing experience.Warm regards,Logitech[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2015/12/22) */
Logitech sincerely apologizes to [redacted] for the delay to his response on his case and investigation regarding his order under: XXXXXXXXXX. Logitech has already initialized a refund under number: XXXXXXXXX created for this transaction in...
the amount of $32.85. He will see this on his statement within 3-5 business days.
Best regard,
Logitech Inc
Initial Consumer Rebuttal /* (3000, 8, 2015/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I requested a replacement, not a refund. After asking why I was issued a refund I was told that I could have had a replacement, but since they had already issued the refund they could no longer do so.
If I'd wanted a refund I would have cancelled the charge on my Mastercard 2 weeks ago instead of dealing with this abhorrent support... I want the sale price recognized.
Final Business Response /* (4000, 11, 2016/01/04) */
Unfortunately, when a package is lost by UPS, we can only credit for the full purchase and not replace this unit. [redacted] was credited in full on his purchase on 12/23/15 9:24:34 AM CST. Logitech apologized but we cannot reverse this transaction.
Due to this inconvenience, we did offer a discount code of 35% using code: [redacted] to make a purchase on our website. Restrictions were provided. Due to stock inventory during the holiday, some products may not be available.
Regards,
Logitech Inc
Final Consumer Response /* (2000, 13, 2016/01/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Dear Mr. [redacted],
Logitech would like to apologize for the delay in which your case has been handled. While we followed our process for lost packages, we understand the inconvenience for you.
Our Escalation Manager will contact you today and we will send you a new Racing...
Wheel with our fastest shipping method available.
Should you have additional concerns, we will be ready to help you at [redacted]
Best regards,
Logitech Customer Care
[redacted]
Initial Business Response /* (1000, 5, 2015/12/09) */
Logitech apologizes to [redacted] for the delay in responding to his case. His case was not transferred correctly and was then not responded to within a timely manner. Rest assured, we will make sure that all communication with [redacted]...
[redacted] will be taken care of on his case now.
Our escalation team has found two Alert Commander subscription orders (#XXXXXXXXXXX & #XXXXXXXXXX) under two different email addresses he was referring to. This was a transaction that [redacted] created.
Per his request, we have cancelled the duplicate subscription he created under his AMEX credit card under order#XXXXXXXXXX. We have credited this order in the amount of $79.99 USD under reference: XXXXXXXXX. His credit will be visible on his statement within 3-5 business days.
Again, apologies for the delay of our responses.
Best regards,
Logitech Inc
Initial Consumer Rebuttal /* (2000, 7, 2015/12/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
A refund was given for the additional charge..
Dear [redacted],
Our UE Boom app version 5.0.178 released on June 20th fixed the issue that could prevent the app from discovering and pairing with your Ultimate Ears BOOM or BOOM 2. It also fixed a crash affecting users of [redacted]
If you're having problems connecting your UE BOOM app for Android to...
a Ultimate Ears BOOM or Ultimate Ears BOOM 2, please make sure that your speaker firmware is updated with the latest version of the Android. You can download from [redacted] store: [redacted]
Should you have additional concerns, you can reach us out via our support community at: [redacted]
Best regards,Logitech[redacted]
Initial Business Response /* (1000, 5, 2015/11/20) */
Logitech apologizes to [redacted] for the delays to receiving his warranty replacement. A support team should have already contacted [redacted] to assist with his replacement. It seems his order was already submitted but since it was...
ordered right before the weekend, it will ship out on Monday and it should arrive within 7 business days.
Apologies again for his delayed support.
Best regards,
Logitech Inc
Initial Consumer Rebuttal /* (2000, 7, 2015/11/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Logitech apologizes to [redacted] for the delays regarding his warranty claim. Someone from our escalation team has already initiated a replacement for him. The replacement was shipped out today. Please allow up to 24 hours for [redacted] to show transit information on their website. Please use [redacted]...
tracking number: [redacted] to tracking this shipment as we do not monitor these deliveries.
Best regards,Logitech Inc
Complaint: [redacted]I am rejecting this response because:
After attempting to contact Logitech corporate office by phone, I have never received a call back.
After (even today) requesting a supervisor look into this case, no supervisor ever responded.
I have been refused several times to speak with a supervisor.
The Revdex.com complaint was ignored. Not even a reply. It was me trying and trying via emails to Logitech and phone calls to logitech to say my Revdex.com complaint was ignored.
This 'supervisor' that took my complaint about the Revdex.com complaint being ignored was going to contact me and never did.
The only thing Logitech is interested in is making sure they close this case (now that they know about it)
I want corporate office to call me. I seek compensation for this 'situation' This was promised to me by a supervisor (which never contacted me back AND LEFT NO NOTES ON THE CASE FILE)
After reading other Revdex.com complaints and realizing the same behaviour has happened to others, I have some things to discuss with the company.
Lgitech, you have a reputation of ignoring and not being prompt...
Sincerely,[redacted]
Initial Business Response /* (1000, 5, 2015/05/12) */
Logitech apologizes to [redacted] for any inconvenience regarding his warranty claim for his Logitech Cordless Desktop MX5500 Revolution. Logitech's process is always to receive the supposedly defective unit back before we have a replacement...
delivered to a customer. We provide a prepaid UPS label for their convenience to ship us back the unit back for verification purposes.
[redacted]'s last contact with our escalation agent has made a one-time exception to advance his replacement unit for him. This will arrive today using UPS tracking number: 1ZR6VXXXXXXXXXXXXX. [redacted] is expected to use the prepaid UPS label that we have provided to him to send his supposedly defective unit back to us.
If there are any further concerns or questions, [redacted] should contact our support team again.
Regards,
Logitech Inc
[redacted] thanks [redacted] email. As [redacted] has informed the customer via email, based on Counterfeit Units Policy, we're sorry to inform but we have found your unit Counterfeit, failure to match up with any serial ## of a genuine [redacted] product. Due to known counterfeit units being...
sold from unauthorized resellers [redacted] has deemed ALL products purchased from 3rd party and unauthorized resellers as counterfeit units. We will not be servicing any of these units under warranty. All non genuine or 3rd party purchases need to be returned to the reseller for a full refund.To contact us by phone or obtain additional information please visit [redacted].