Initial Business Response /* (1000, 5, 2015/09/04) */
Logitech apologizes to [redacted] for the long delays in receiving assistance with his Logitech Wireless Gaming Headset G930. Logitech strives to provide high quality products and regrets that [redacted] has had this experience with his...
gaming headset.
We have assigned an escalation manager to assist with [redacted]' warranty claim. They will require additional confirmation to begin processing for this replacement. If he has not heard back from them, please contact our support number X-XXX-XXX-XXXX and refer to case number: XXXXXXXX and they will see all related updates to his case notes.
Thank you for this understanding...
Regards,
Logitech Inc
Initial Business Response /* (1000, 5, 2015/08/18) */
Logitech's markdowns can change at anytime. Logitech is not obligated to honor any discounts if the order was not completed. [redacted] never placed an order for this gaming mouse for us to investigate when this was actually...
purchased.
As this time, we will honor a one-time exception for [redacted] to purchase one G700s Rechargeable Gaming Mouse only. [redacted] will need to contact our support number. Details will be provided on this case on how to receive this discount on the G700s Rechargeable Gaming Mouse.
Regards,
Logitech Inc
Initial Consumer Rebuttal /* (3000, 7, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Per the company's response above, Logitech stated they would honor a one time exception for me to purchase the item. However, after speaking with the customer service representative, the most they were willing to offer me was a 50% off coupon which was is not satisfactory in my opinion as it is still $20 more than what I could have purchased the item for if the webpage was functioning properly. The item is routinely sold on sale for $50 so I do not consider this issue resolved.
I would also like to state for the record that Logitech continues to provide misleading information on what occurred. They feel that because I did not place the order, that they should not honor the price. They seem unwilling or unable to understand that I contacting their customer service representative by phone during the ordering process. If the policy was that I had to place the order, then the question is why did their customer service representative not request that I place the order? Why didn't customer service ask that I take a screenshot which was their prior excuse for not honoring the price? Usually, reputable companies either honor the price without question given the circumstances or at least are smart enough to request the necessary information at the time of purchase and ask for customer support to avoid these issues. Logitech has the absolute worst customer service I have ever experienced and they continue to be combative about this issue even when I, as the customer felt I was doing what a reasonable consumer would do in this situation which is to call their customer service and request guidance during the ordering process. This is absolutely ridiculous.
Final Business Response /* (4000, 9, 2015/09/03) */
We apologize to [redacted] during this transaction but this is all Logitech can offer on this gaming mouse. Our website's retail price for this G700s Rechargeable Gaming Mouse is $99.99 and receiving 50% off is sufficient enough to offer even though our discount price has expired already. We have made this exception for [redacted] even if an order was not placed yet.
Regards,
Logitech Inc
Final Consumer Response /* (4200, 11, 2015/09/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Logitech and I are just disagree. Not sure what more can come of this.
Initial Business Response /* (1000, 5, 2015/11/18) */
Logitech apologizes to [redacted] for his inconvenience regarding our RMA warranty policies. [redacted] has been approved for a warranty replacement already but in order for us to release his replacement, he will need to...
return the supposed defective unit back to our return center first. Once verified this was returned, we will release his replacement. We do not advance replacements to our customers as this is a company policy. Once agreed, our escalation team will provide [redacted] a UPS prepaid shipping label for his convenience.
If he wishes to continue with this process, please contact support with case: XXXXXXXX or reply to his case response and we will begin to process his replacement process.
Best regards,
Logitech Inc
Initial Consumer Rebuttal /* (3000, 7, 2015/12/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all the item is not "Supposed Defective" It is clearly defective and is verifiable as such via the photographic evidence provided to Logitech during the initial phase of contact with the company.
Also saying its company policy not to replace a defective item before it is returned may be true how ever as noted in previous complaints filed against the company with the Revdex.com have shown, the company makes exceptions to this "Policy" which considering the circumstances of the entire complaint I feel and should be granted this exception as well.
This is not a webcam, or speakers, or headset. This is a keyboard which cost $199.99 plus tax and is vital to the computer system's most basic operation.
I cannot and will not be forced to purchase another keyboard or loose all use of my computer just to further this warranty claim.
The company has offered to "Expedite" shipping a replacement of lesser quality and price, how ever that is based on them receiving the defective product back to their warehouse prior to this being granted. As has been shown in several other complaints filed with the Revdex.com, Logitech is not reliable in receiving items back to their warehouse in a timely manner. It has been noted in numerous complaints that items were shipped with tracking information back to the company and either misplaced, never checked in, or improperly checked in resulting in substantial delays to replacing defective items for consumers.
As such I will not be able to in good faith trust Logitech to handle this warranty exchange in a timely manner and therefore refuse to accept the proposed resolution from the company.
Final Business Response /* (4000, 9, 2015/12/11) */
[redacted] does not want to continue with his warranty claim but we understand his complaint regarding our return RMA process. All companies have their own procedure and this is ours. Logitech requires the unit to be returned based on this priced unit.
If he wishes to continue with this process, he will need to contact our support team to refer to history case notes: XXXXXXXX and we will continue to process his replacement process.
Best regards,
Logitech Inc
Initial Business Response /* (1000, 5, 2016/01/05) */
Logitech apologizes to [redacted] in regards to her purchases of the WiLife Digital Video camera units and not working properly due to outdated software. Unfortunately, our company has discontinued these security cameras over 5 years ago....
Logitech has decided not to update the software for these units any further since we have discontinued these units long ago.
If [redacted] would still like to speak to our support team, contact us by phone at X-XXX-XXX-XXXX or obtain additional information (FAQ's, Forum, Manuals, etc.), please visit support.logitech.com.
We apologize for any inconveniences this has caused.
Best regards,
Logitech Inc
Initial Business Response /* (1000, 5, 2015/04/27) */
Logitech apologizes for the delay regarding [redacted].'s replacement. Since there were two cases opened for this customer, this may have caused delayed issues or confusion with his case. On 4/22/15, a prepaid UPS shipping label has...
already been created for [redacted]. based on his current case number: XXXXXXXX. The prepaid shipping label has not been used yet to return this supposedly defective unit to our return center for verification. This is Logitech's policy before releasing a warranty replacement. [redacted] is required to use this label as soon as possible to quickly release this replacement.
We apologize for any inconveniences this may have caused during this process.
Regards,
Logitech Inc
Logitech apologizes for the inconvenience [redacted] has experienced with his Logitech G602 Wireless Gaming Mouse. Logitech provides its customers with a very generous warranty, and is quick to honor legitimate claims of defects or problems but per our limited warranty policy, we question...
purchases made from [redacted] as there are many resellers that are not up to Logitech’s standards. We also validated the purchase of this unit with [redacted] and the reseller's unit does not qualify for a warranty replacement under our policy.There are consumers who purchase from these resellers do so at the risk of obtaining a product that does not meet a manufacturer's quality standards or follow our policy. This particular reseller is considered the original purchaser who is selling this unit at very deep discount. Please see our warranty policy regarding this on the first sentence: [redacted].We apologize for this inconvenience.Regards, Logitech Inc
Initial Business Response /* (1000, 5, 2015/10/27) */
Logitech strives to provide high quality products, and regrets that [redacted] has had this experience with his Logitech Speaker System Z906. Logitech warrants to the original purchaser and what [redacted] has purchased from eBay is not...
covered under our warranty terms as stated on our website under: http://www.logitech.com/en-us/footer/terms-of-use/&id=3101. Also, we do not have an authorized repair center to fix this product. At this time, all warranty replacement claims have been denied for [redacted].
We apologize for this inconvenience.
Sincerest regards,
Logitech Inc
Initial Consumer Rebuttal /* (3000, 7, 2015/10/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I just want it on the record that I am not satisfied with the company or its response. The case may be closed "unsatisfied".
Final Business Response /* (4000, 9, 2015/11/03) */
This has been noted by Logitech Inc.
Initial Business Response /* (1000, 6, 2015/07/24) */
Logitech apologizes to [redacted] for the delay to his case and any inconveniences with regards to his G230 Stereo Gaming Headset. As our process is to only provide a replacement when needed, someone from the forums may not know the internal...
processes in regards to how warranty is handled. Currently, a refund under this case is denied.
We will communicate with [redacted] as we have a replacement offer that he may like. Our escalation team will be in communications with him. If he does not receive a response within 24 hours, please use case number XXXXXXXX to reply to his current case as notes have been updated in regards to this claim.
Regards,
Logitech Inc
Initial Business Response /* (1000, 6, 2015/11/02) */
Logitech apologizes to [redacted] for the delays to her warranty claim. After further investigation on her warranty claim, it has been determined valid and an RMA process is being conducted at this time. A return of the supposed defective...
unit is required to be returned to our return center using our prepaid UPS shipping label. Once verified received, we will release the replacement gaming mouse.
We apologize again for this delay.
Regards,
Logitech Inc
Initial Consumer Rebuttal /* (3000, 8, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My apologies for the delay in responding to this. I do accept that Logitech has recognized the validity of my RMA, however, they have stated that replacement is not guaranteed till they have received the product and determined whether it is defective.
I am not willing to rest my case until such time as this is fully settled and I have a definitive answer.
Final Business Response /* (4000, 10, 2015/11/24) */
In order to continue with the warranty replacement process, a return of the supposed defective unit will need to be returned back to Logitech. A new prepaid UPS shipping label has already been created and emailed to [redacted] yesterday with the correct unit description to avoid any confusion.
Once this has been confirmed received by our return center, we will release her replacement. Until then, there is nothing more we can do until we receive this return.
Regards,
Logitech Inc
Final Consumer Response /* (4200, 12, 2015/11/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Logitech made an error in sending me the wrong UPS label for shipping. After waiting another week for a response, they have now sent another label. The case will not be closed for me until I physically have the replacement. The evidence clearly shows there is no reason for me to have any confidence in the handling of this entire matter. I'm at the point where I just expect further problems with actually receiving a replacement and will be pleasantly surprised if that aspect goes smoothly.
Initial Business Response /* (1000, 6, 2016/01/28) */
Logitech apologizes for the delay of the reply on [redacted] case.
We're glad to confirm our customer already received her keyboard on Wednesday, January 27th with the tracking number: [redacted]
Logitech appreciates...
[redacted] cooperation on this case.
Warm regards,
Logitech Customer Care
Initial Consumer Rebuttal /* (2000, 8, 2016/02/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the replacement keyboard/mouse last week. Thanks for your assistance in resolving this matter.
Initial Business Response /* (1000, 5, 2016/01/04) */
Logitech apologizes to [redacted] for this inconvenience to his purchase of the G933 Artemis Spectrum Wireless 7.1 Surround Sound Gaming Headset but we cannot refund his purchase since it is a working unit. Since he recently purchased this...
from Best Buy and was not satisfied with this unit, he can return this to them for a refund.
Best regards,
Logitech Inc
Initial Business Response /* (1000, 5, 2015/12/01) */
Logitech understands [redacted]'s complaint regarding his Gaming headset software. An escalation support has already contacted him to try and resolve his issues. An RMA warranty has been granted but requirements are needed for this to be...
completed. Please refer to case number: XXXXXXXX to continue with his warranty claim.
Best regards,
Logitech Inc
Initial Consumer Rebuttal /* (3000, 7, 2015/12/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As evident by the many people posting to the Logitech support forums the issue is not a defective headset. The issue is the driver software Logitech uses to run the headset. A replacement of the physical product is not a resolution. Logitech must make the headset show as a 7.1 device in windows for it to function as advertised.
Final Business Response /* (4000, 14, 2016/01/08) */
Logitech regrets that Mr. [redacted] is not satisfied with his G633 headset. Logitech has tried to work with Mr. [redacted] to resolve his issues. Microsoft required that Logitech's G633 headset interface with the new Microsoft system that requires an APO driver. Many other headset manufacturers (such as Corsair as noted by Mr. [redacted]) use the former Microsoft system. There have been some issues with Microsoft's new system that Microsoft is working on, and Logitech has referred Mr. [redacted] to the related articles and forum solutions.
Best regards,
Logitech Inc
Final Consumer Response /* (4200, 16, 2016/01/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Logitech has not tried to work with me. They continually fall back on excuses rather than takin action to simply resolve the issue.
I will never purchase a Logitech product again. If the product is not able to function fully as advertised full refunds should be provided to each dissatisfied customer.
Logitech has demonstrated poor technical skills, poor product marketing and extremely poor customer retention. It appears their foolish pride ranks above customer satisfaction.
I would urge all potential purchasers to stay far away from Logitech and this product.
Initial Business Response /* (1000, 5, 2015/08/18) */
[redacted] was approved back in October 2014 for a warranty replacement but he was asked to wait for inventory before sending the defective unit back to us. Logitech was not able to send an elabel yet to [redacted] until inventory stocks...
were replenished. New inventory did finally arrive in late February 2015 but [redacted] did not follow-up with us till July 2015.
If [redacted] can provide us a confirmation of his UPS tracking number receipt to show this was returned to our return center, we will begin to submit for a replacement to be sent immediately. We have certain locations to send defective warranty units. If he can also provide where this was sent, we can investigate with this location if they received [redacted]'s unit.
We apologize for this inconvenience for we cannot do anything further until we receive confirmation that his defective product was sent back to us.
Best regards,
Logitech Inc
Initial Consumer Rebuttal /* (3000, 7, 2015/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Logitech can not locate returned camera by OEM serial number. The only means of tracking a returned camera is UPS tracking number..
Their internal return process require product to be tracked through out their system referencing only through a UPS number and not the OEM serial number on the product..
I have offered to provide logitech the serial number I provided as part of the RMA return quality system, for a UPS tracking number required for all returns
Final Business Response /* (4000, 10, 2015/08/27) */
Logitech cannot use product information alone to locate where a return is. Logitech sends out electronic UPS labels to use to return defective unit(s) to our return center. This label will show details of this return. This label was not even created for [redacted] yet as we needed to assure that our cameras would be in stock first.
Like we stated on our previous comment, if [redacted] can provide us a confirmation tracking number or delivery receipt that shows this was returned to our return center, we will be happy to provide a replacement immediately.
Regards,
Logitech Inc
Final Consumer Response /* (4200, 12, 2015/09/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
the camera was returned to Logitech with a label. Logitech can not locate tracking number that was provided..
would Logitech be able to provide tracking numbers for the 3 previous cameras returned for warranty replacement, if that is the method of tracking?
please advise on 3 previous tracking numbers that were successful warranty replacements..
Initial Business Response /* (1000, 6, 2015/06/12) */
Due to technical issues with our system, [redacted]'s case was missed. Logitech is currently looking into this issue with an escalated support agent to honor his warranty claim.
We apologize for this inconvenience.
Regards,
Logitech...
Initial Business Response /* (1000, 5, 2015/10/27) */
Logitech sincerely apologizes to [redacted] for the delays to their warranty claim for the Logitech Surround Sound Speakers Z506. This was an over site on our end and the staff that has owned this case has been dealt with.
This warranty...
replacement for a new speaker set has been released yesterday under UPS tracking number: 1ZR6VXXXXXXXXXXXXX. We suggest to monitor this deliver as we do not provide signature delivery. At this time, this warranty does not qualify for a $100 refund. Apologies again to [redacted] for this delay.
Best regards,
Logitech Inc
Initial Consumer Rebuttal /* (2000, 7, 2015/10/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/06/23) */
Logitech apologizes to [redacted] for the delay regarding his warranty replacement of the Logitech Alert 700N Indoor Security Camera. We have informed one of our escalation agents to take care of [redacted]'s replacement and have this...
immediately sent to him before the end of this week.
We truly apologize for this delay as [redacted];'s case was automatically closed due to no activity. If [redacted] has further concerns, please refer to the old case: XXXXXXXX.
Thank you for your understanding.
Regards,
Logitech Inc
Initial Consumer Rebuttal /* (2000, 7, 2015/06/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Logitech was very responsive to settle this issue. I have received a tracking number for the replacement and it is supposed to arrive by the end of the week.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Dear [redacted],
On behalf of Logitech we would like to offer you an apology for the delay on your case handling. We understand this has been a frustrating experience and we appreciate your patience and cooperation.
The refund of your keyboard has been approved and an...
email has been sent via your support ticket so you could please send us the information for processing this refund.
Kindly note that to evaluate the [redacted] reimbursement we need you to please send us the receipt of the repair quote and to kindly send us back the defective device for analysis.
We understand this process has not been as fast as you would have liked and we thank you for your feedback.
If you have additional questions or concerns, please reach out to [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2015/09/04) */
Logitech apologizes to [redacted] for the long delays in receiving assistance with his Logitech Wireless Gaming Headset G930. Logitech strives to provide high quality products and regrets that [redacted] has had this experience with his...
gaming headset.
We have assigned an escalation manager to assist with [redacted]' warranty claim. They will require additional confirmation to begin processing for this replacement. If he has not heard back from them, please contact our support number X-XXX-XXX-XXXX and refer to case number: XXXXXXXX and they will see all related updates to his case notes.
Thank you for this understanding...
Regards,
Logitech Inc
Initial Business Response /* (1000, 5, 2015/08/18) */
Logitech's markdowns can change at anytime. Logitech is not obligated to honor any discounts if the order was not completed. [redacted] never placed an order for this gaming mouse for us to investigate when this was actually...
purchased.
As this time, we will honor a one-time exception for [redacted] to purchase one G700s Rechargeable Gaming Mouse only. [redacted] will need to contact our support number. Details will be provided on this case on how to receive this discount on the G700s Rechargeable Gaming Mouse.
Regards,
Logitech Inc
Initial Consumer Rebuttal /* (3000, 7, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Per the company's response above, Logitech stated they would honor a one time exception for me to purchase the item. However, after speaking with the customer service representative, the most they were willing to offer me was a 50% off coupon which was is not satisfactory in my opinion as it is still $20 more than what I could have purchased the item for if the webpage was functioning properly. The item is routinely sold on sale for $50 so I do not consider this issue resolved.
I would also like to state for the record that Logitech continues to provide misleading information on what occurred. They feel that because I did not place the order, that they should not honor the price. They seem unwilling or unable to understand that I contacting their customer service representative by phone during the ordering process. If the policy was that I had to place the order, then the question is why did their customer service representative not request that I place the order? Why didn't customer service ask that I take a screenshot which was their prior excuse for not honoring the price? Usually, reputable companies either honor the price without question given the circumstances or at least are smart enough to request the necessary information at the time of purchase and ask for customer support to avoid these issues. Logitech has the absolute worst customer service I have ever experienced and they continue to be combative about this issue even when I, as the customer felt I was doing what a reasonable consumer would do in this situation which is to call their customer service and request guidance during the ordering process. This is absolutely ridiculous.
Final Business Response /* (4000, 9, 2015/09/03) */
We apologize to [redacted] during this transaction but this is all Logitech can offer on this gaming mouse. Our website's retail price for this G700s Rechargeable Gaming Mouse is $99.99 and receiving 50% off is sufficient enough to offer even though our discount price has expired already. We have made this exception for [redacted] even if an order was not placed yet.
Regards,
Logitech Inc
Final Consumer Response /* (4200, 11, 2015/09/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Logitech and I are just disagree. Not sure what more can come of this.
Initial Business Response /* (1000, 5, 2015/11/18) */
Logitech apologizes to [redacted] for his inconvenience regarding our RMA warranty policies. [redacted] has been approved for a warranty replacement already but in order for us to release his replacement, he will need to...
return the supposed defective unit back to our return center first. Once verified this was returned, we will release his replacement. We do not advance replacements to our customers as this is a company policy. Once agreed, our escalation team will provide [redacted] a UPS prepaid shipping label for his convenience.
If he wishes to continue with this process, please contact support with case: XXXXXXXX or reply to his case response and we will begin to process his replacement process.
Best regards,
Logitech Inc
Initial Consumer Rebuttal /* (3000, 7, 2015/12/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all the item is not "Supposed Defective" It is clearly defective and is verifiable as such via the photographic evidence provided to Logitech during the initial phase of contact with the company.
Also saying its company policy not to replace a defective item before it is returned may be true how ever as noted in previous complaints filed against the company with the Revdex.com have shown, the company makes exceptions to this "Policy" which considering the circumstances of the entire complaint I feel and should be granted this exception as well.
This is not a webcam, or speakers, or headset. This is a keyboard which cost $199.99 plus tax and is vital to the computer system's most basic operation.
I cannot and will not be forced to purchase another keyboard or loose all use of my computer just to further this warranty claim.
The company has offered to "Expedite" shipping a replacement of lesser quality and price, how ever that is based on them receiving the defective product back to their warehouse prior to this being granted. As has been shown in several other complaints filed with the Revdex.com, Logitech is not reliable in receiving items back to their warehouse in a timely manner. It has been noted in numerous complaints that items were shipped with tracking information back to the company and either misplaced, never checked in, or improperly checked in resulting in substantial delays to replacing defective items for consumers.
As such I will not be able to in good faith trust Logitech to handle this warranty exchange in a timely manner and therefore refuse to accept the proposed resolution from the company.
Final Business Response /* (4000, 9, 2015/12/11) */
[redacted] does not want to continue with his warranty claim but we understand his complaint regarding our return RMA process. All companies have their own procedure and this is ours. Logitech requires the unit to be returned based on this priced unit.
If he wishes to continue with this process, he will need to contact our support team to refer to history case notes: XXXXXXXX and we will continue to process his replacement process.
Best regards,
Logitech Inc
Initial Business Response /* (1000, 5, 2016/01/05) */
Logitech apologizes to [redacted] in regards to her purchases of the WiLife Digital Video camera units and not working properly due to outdated software. Unfortunately, our company has discontinued these security cameras over 5 years ago....
Logitech has decided not to update the software for these units any further since we have discontinued these units long ago.
If [redacted] would still like to speak to our support team, contact us by phone at X-XXX-XXX-XXXX or obtain additional information (FAQ's, Forum, Manuals, etc.), please visit support.logitech.com.
We apologize for any inconveniences this has caused.
Best regards,
Logitech Inc
Initial Business Response /* (1000, 5, 2015/04/27) */
Logitech apologizes for the delay regarding [redacted].'s replacement. Since there were two cases opened for this customer, this may have caused delayed issues or confusion with his case. On 4/22/15, a prepaid UPS shipping label has...
already been created for [redacted]. based on his current case number: XXXXXXXX. The prepaid shipping label has not been used yet to return this supposedly defective unit to our return center for verification. This is Logitech's policy before releasing a warranty replacement. [redacted] is required to use this label as soon as possible to quickly release this replacement.
We apologize for any inconveniences this may have caused during this process.
Regards,
Logitech Inc
Logitech apologizes for the inconvenience [redacted] has experienced with his Logitech G602 Wireless Gaming Mouse. Logitech provides its customers with a very generous warranty, and is quick to honor legitimate claims of defects or problems but per our limited warranty policy, we question...
purchases made from [redacted] as there are many resellers that are not up to Logitech’s standards. We also validated the purchase of this unit with [redacted] and the reseller's unit does not qualify for a warranty replacement under our policy.There are consumers who purchase from these resellers do so at the risk of obtaining a product that does not meet a manufacturer's quality standards or follow our policy. This particular reseller is considered the original purchaser who is selling this unit at very deep discount. Please see our warranty policy regarding this on the first sentence: [redacted].We apologize for this inconvenience.Regards, Logitech Inc
Initial Business Response /* (1000, 5, 2015/10/27) */
Logitech strives to provide high quality products, and regrets that [redacted] has had this experience with his Logitech Speaker System Z906. Logitech warrants to the original purchaser and what [redacted] has purchased from eBay is not...
covered under our warranty terms as stated on our website under: http://www.logitech.com/en-us/footer/terms-of-use/&id=3101. Also, we do not have an authorized repair center to fix this product. At this time, all warranty replacement claims have been denied for [redacted].
We apologize for this inconvenience.
Sincerest regards,
Logitech Inc
Initial Consumer Rebuttal /* (3000, 7, 2015/10/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I just want it on the record that I am not satisfied with the company or its response. The case may be closed "unsatisfied".
Final Business Response /* (4000, 9, 2015/11/03) */
This has been noted by Logitech Inc.
Initial Business Response /* (1000, 6, 2015/07/24) */
Logitech apologizes to [redacted] for the delay to his case and any inconveniences with regards to his G230 Stereo Gaming Headset. As our process is to only provide a replacement when needed, someone from the forums may not know the internal...
processes in regards to how warranty is handled. Currently, a refund under this case is denied.
We will communicate with [redacted] as we have a replacement offer that he may like. Our escalation team will be in communications with him. If he does not receive a response within 24 hours, please use case number XXXXXXXX to reply to his current case as notes have been updated in regards to this claim.
Regards,
Logitech Inc
Initial Business Response /* (1000, 6, 2015/11/02) */
Logitech apologizes to [redacted] for the delays to her warranty claim. After further investigation on her warranty claim, it has been determined valid and an RMA process is being conducted at this time. A return of the supposed defective...
unit is required to be returned to our return center using our prepaid UPS shipping label. Once verified received, we will release the replacement gaming mouse.
We apologize again for this delay.
Regards,
Logitech Inc
Initial Consumer Rebuttal /* (3000, 8, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My apologies for the delay in responding to this. I do accept that Logitech has recognized the validity of my RMA, however, they have stated that replacement is not guaranteed till they have received the product and determined whether it is defective.
I am not willing to rest my case until such time as this is fully settled and I have a definitive answer.
Final Business Response /* (4000, 10, 2015/11/24) */
In order to continue with the warranty replacement process, a return of the supposed defective unit will need to be returned back to Logitech. A new prepaid UPS shipping label has already been created and emailed to [redacted] yesterday with the correct unit description to avoid any confusion.
Once this has been confirmed received by our return center, we will release her replacement. Until then, there is nothing more we can do until we receive this return.
Regards,
Logitech Inc
Final Consumer Response /* (4200, 12, 2015/11/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Logitech made an error in sending me the wrong UPS label for shipping. After waiting another week for a response, they have now sent another label. The case will not be closed for me until I physically have the replacement. The evidence clearly shows there is no reason for me to have any confidence in the handling of this entire matter. I'm at the point where I just expect further problems with actually receiving a replacement and will be pleasantly surprised if that aspect goes smoothly.
Initial Business Response /* (1000, 6, 2016/01/28) */
Logitech apologizes for the delay of the reply on [redacted] case.
We're glad to confirm our customer already received her keyboard on Wednesday, January 27th with the tracking number: [redacted]
Logitech appreciates...
[redacted] cooperation on this case.
Warm regards,
Logitech Customer Care
Initial Consumer Rebuttal /* (2000, 8, 2016/02/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the replacement keyboard/mouse last week. Thanks for your assistance in resolving this matter.
Initial Business Response /* (1000, 5, 2016/01/04) */
Logitech apologizes to [redacted] for this inconvenience to his purchase of the G933 Artemis Spectrum Wireless 7.1 Surround Sound Gaming Headset but we cannot refund his purchase since it is a working unit. Since he recently purchased this...
from Best Buy and was not satisfied with this unit, he can return this to them for a refund.
Best regards,
Logitech Inc
Initial Business Response /* (1000, 5, 2015/12/01) */
Logitech understands [redacted]'s complaint regarding his Gaming headset software. An escalation support has already contacted him to try and resolve his issues. An RMA warranty has been granted but requirements are needed for this to be...
completed. Please refer to case number: XXXXXXXX to continue with his warranty claim.
Best regards,
Logitech Inc
Initial Consumer Rebuttal /* (3000, 7, 2015/12/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As evident by the many people posting to the Logitech support forums the issue is not a defective headset. The issue is the driver software Logitech uses to run the headset. A replacement of the physical product is not a resolution. Logitech must make the headset show as a 7.1 device in windows for it to function as advertised.
Final Business Response /* (4000, 14, 2016/01/08) */
Logitech regrets that Mr. [redacted] is not satisfied with his G633 headset. Logitech has tried to work with Mr. [redacted] to resolve his issues. Microsoft required that Logitech's G633 headset interface with the new Microsoft system that requires an APO driver. Many other headset manufacturers (such as Corsair as noted by Mr. [redacted]) use the former Microsoft system. There have been some issues with Microsoft's new system that Microsoft is working on, and Logitech has referred Mr. [redacted] to the related articles and forum solutions.
Best regards,
Logitech Inc
Final Consumer Response /* (4200, 16, 2016/01/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Logitech has not tried to work with me. They continually fall back on excuses rather than takin action to simply resolve the issue.
I will never purchase a Logitech product again. If the product is not able to function fully as advertised full refunds should be provided to each dissatisfied customer.
Logitech has demonstrated poor technical skills, poor product marketing and extremely poor customer retention. It appears their foolish pride ranks above customer satisfaction.
I would urge all potential purchasers to stay far away from Logitech and this product.
Initial Business Response /* (1000, 5, 2015/08/18) */
[redacted] was approved back in October 2014 for a warranty replacement but he was asked to wait for inventory before sending the defective unit back to us. Logitech was not able to send an elabel yet to [redacted] until inventory stocks...
were replenished. New inventory did finally arrive in late February 2015 but [redacted] did not follow-up with us till July 2015.
If [redacted] can provide us a confirmation of his UPS tracking number receipt to show this was returned to our return center, we will begin to submit for a replacement to be sent immediately. We have certain locations to send defective warranty units. If he can also provide where this was sent, we can investigate with this location if they received [redacted]'s unit.
We apologize for this inconvenience for we cannot do anything further until we receive confirmation that his defective product was sent back to us.
Best regards,
Logitech Inc
Initial Consumer Rebuttal /* (3000, 7, 2015/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Logitech can not locate returned camera by OEM serial number. The only means of tracking a returned camera is UPS tracking number..
Their internal return process require product to be tracked through out their system referencing only through a UPS number and not the OEM serial number on the product..
I have offered to provide logitech the serial number I provided as part of the RMA return quality system, for a UPS tracking number required for all returns
Final Business Response /* (4000, 10, 2015/08/27) */
Logitech cannot use product information alone to locate where a return is. Logitech sends out electronic UPS labels to use to return defective unit(s) to our return center. This label will show details of this return. This label was not even created for [redacted] yet as we needed to assure that our cameras would be in stock first.
Like we stated on our previous comment, if [redacted] can provide us a confirmation tracking number or delivery receipt that shows this was returned to our return center, we will be happy to provide a replacement immediately.
Regards,
Logitech Inc
Final Consumer Response /* (4200, 12, 2015/09/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
the camera was returned to Logitech with a label. Logitech can not locate tracking number that was provided..
would Logitech be able to provide tracking numbers for the 3 previous cameras returned for warranty replacement, if that is the method of tracking?
please advise on 3 previous tracking numbers that were successful warranty replacements..
Initial Business Response /* (1000, 6, 2015/06/12) */
Due to technical issues with our system, [redacted]'s case was missed. Logitech is currently looking into this issue with an escalated support agent to honor his warranty claim.
We apologize for this inconvenience.
Regards,
Logitech...
Inc
Initial Business Response /* (1000, 5, 2015/10/27) */
Logitech sincerely apologizes to [redacted] for the delays to their warranty claim for the Logitech Surround Sound Speakers Z506. This was an over site on our end and the staff that has owned this case has been dealt with.
This warranty...
replacement for a new speaker set has been released yesterday under UPS tracking number: 1ZR6VXXXXXXXXXXXXX. We suggest to monitor this deliver as we do not provide signature delivery. At this time, this warranty does not qualify for a $100 refund. Apologies again to [redacted] for this delay.
Best regards,
Logitech Inc
Initial Consumer Rebuttal /* (2000, 7, 2015/10/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/06/23) */
Logitech apologizes to [redacted] for the delay regarding his warranty replacement of the Logitech Alert 700N Indoor Security Camera. We have informed one of our escalation agents to take care of [redacted]'s replacement and have this...
immediately sent to him before the end of this week.
We truly apologize for this delay as [redacted];'s case was automatically closed due to no activity. If [redacted] has further concerns, please refer to the old case: XXXXXXXX.
Thank you for your understanding.
Regards,
Logitech Inc
Initial Consumer Rebuttal /* (2000, 7, 2015/06/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Logitech was very responsive to settle this issue. I have received a tracking number for the replacement and it is supposed to arrive by the end of the week.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Dear [redacted],
On behalf of Logitech we would like to offer you an apology for the delay on your case handling. We understand this has been a frustrating experience and we appreciate your patience and cooperation.
The refund of your keyboard has been approved and an...
email has been sent via your support ticket so you could please send us the information for processing this refund.
Kindly note that to evaluate the [redacted] reimbursement we need you to please send us the receipt of the repair quote and to kindly send us back the defective device for analysis.
We understand this process has not been as fast as you would have liked and we thank you for your feedback.
If you have additional questions or concerns, please reach out to [redacted]
Warm regards, Logitech[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]