Lola Shoetique

Very satisfied with the customer care excellent !!!

I will like to express my satisfaction with dealing with your representative Tony.
He informed me that my shoes were faulty and advised me of the process in getting refunded. Never the less I was so saddened that I couldn't get the shoe I requested he convinced me that there are so many other styles to choose from.In which I did find a substitute to complement my outfit.
I will like to thank him for being patient And understanding .It was truly the best customer experience ever.Keep up the good work Tony.

Shoes are beautiful. Easy order & fast delivery. Tony was great helping me solve a problem. Very satisfied with my experience will definitely be ordering from them again!

I have nothing but great things to say about LolaShoetique. I am far on faithful customer. Their styles and customer service cease to please me every order. Keep up to great work.

Just wanted to say I am simply astonished by my new pair of Lola Shoes. I encountered your page a couple of months ago but I hesitated to order. I finally gave in & I don't regret it one bit! I already have another pair coming in within the next couple of days. I iniquired about APO shipping and got a helfpful response quickly. I am also truly amazed at the fact that being stationed overseas, I received my package so quickly. I am looking forward to ordering more from your site. Keep doing what you're doing Lola Shoetique!

Awesome Service...
As a continuous a customer of Lola Shoetique ... I'm always pleased with the customer service. Thanks to all representatives and special thanks to Tony for making sure I received the shoes I wanted.

I love how quick you guys respond to my questions. Very professional. Love the company and shoes! Also thank you to Francisco for helping me with what I needed today!

Hi my name is carol and I've order from Lola shoetique a few times now and I recently placed an order a week ago and I received my shoes today I was emailed about having one of the shoes out of stock that I've ordered by tony. He guided me through what I could do and I could replace the shoes that were out of stock with others and he came through with all that I asked best customer service ever!!!! Honestly this is the best company ever I love their freaking shoes and the way they pack them too ugh it's just to die for. I'm am very happy with everything like always. Thank you Lola shoetique

Great customer service! Tony was the rep that helped me online. I was impressed with how friendly yet professional Tony was. I will definitely shop at Lola Shoetique again!

I will like to thank FRANCISCO for helping me with all my question and for answering me super fast too.. 🤗

Lola Shoetique is never disappointing! They provide great customer service and are very quick to responding back to any emails! They have gained a loyal customer!

Do not waste your time with this place. They are low rent and they do the things that low rent stores do with online purchases. They can't really afford returns, so they will make it impossible to do so and at great personal cost to you. They can't afford shipping, so they ship your shoes WITHOUT A BOX...who does that? NEVER order shoes from a place that charges you a restocking fee...this is absolute nonsense and a ploy to keep money because as I said they are LOW RENT. If you want no guarantees, poor customer service, deceptive practices, shoes shipped in a cheap purple bag instead of the actual box, a waste of your time and money, then this is your place. You can have a good experience or 2 but if you have any issues do not expect a customer friendly solution or response. When people don't have enough capital to start a solid business they are going to try to do everything they can to make and keep money at the expense of their customer. This is an itic practice because in the long run you lose customers, you lose their referrals and you lose money. Being a shop that is customer service oriented and that does what is fair by your customers breeds loyalty and referrals and MORE MONEY IN THE LONG RUN. You got to keep a little change from my poor order experience, but you lost out on hundreds of heel orders and referrals and that is just plain stupidity. Run a business with some integrity and take care of your customers and you might make enough money to stop scamming your customers with restocking fees and boxless shoes in cheap purple bags. Save your time and money and go with another online shop that sells the same exact shoes for cheaper and at an additional discount.

I signed up as a new customer and I was having trouble receiving emails from the site. I contacted customer support and was able to get a response before the day was over. The customer service was amazing and Tony helped me so much. I cannot wait to place my order for my fall shoes. I would defiantly recommend this website to anyone!!!

I have never been disappointed with Lola shoetique! My shoes are always the perfect fit and the best quality. They have great customer service Tony fixed an issue I had with my recent order with no hesitation and made me happy as a Customer thanks for all you do Lola shoetique!!

I recently ordered a pair of shoes that were
Faulty . After calling customer care, I spoke with Noemi and explained the situation. Noemi was diligent and very helpful; the true definition of hospitality . She made sure to refund me and cover shipping. I will forever shop at lolashoetique.

The customer service for I received from Lola Shoetique was amazing! I had a problem with a package not being delivered (problem with carrier not boutique) and they worked with UPS to investigate what happened. I communicated with Tony back and forth through email and he or she responded within the same day with urgency and was very friendly! I was granted a store credit and will definitely continue shopping with the boutique!

Lolashoetique is a great place to buy trendy shoes. Fast shipping and great customer service.

I had placed and order and received my two items very quickly. Unfortunately, one of them was just not my style. I then filled out the necessary return form and returned it to them. It didn't take awhile for them to receive the return and to inform me of the return. I was concerned so I actually had to email them first regarding it. One of their representatives, Noemi had got back to me quickly and said they had received my return and email me once they start to process it. I then received an email stating that the item was final sale and I was unable to return it but this time they will issue me a store credit for it for half of the price I paid.
I was unaware that the item was final sale, and I was completely okay with the store credit (I work my retail myself so I understand the whole final sale system). The thing that I was concerned about was that there was not any indication that the item was final sale, not on the invoice and it doesn't say it on the item itself on the website. So I then asked Noemi where was the indication it was final sale so I know for future references and she emailed me back and explained if the price is lowered then it is a final sale item she even sent me a screen shot to explain which was very helpful.

Noemi got back to me ASAP and was very helpful, and explained everything thoroughly to me. Her customer service is actually above and beyond in my opinion. But one thing I believe they should've indicated the item was final sale when I was purchasing and/or at least in my invoice. As a fellow worker in the retail industry, when an item is final we put it big oh red stamp across it, maybe Lola's should do something like that.

Since I did have store credit now I started to look for another pair of shoes. Unfortunately, the shoes I loved were out of stock in my size. Since I already had an email thread with Noemi, I took the liberty to email her and ask if they would receive more. As soon as I emailed them, the item had restocked! It was like they read my mind, haha! I ordered them right away since I had a common sized foot, my size seems to disappear quickly. Although, I had already ordered, Noemi got back to me and mentioned they had them back in stock. I explained I had purchased them as soon as they came back in stock and thanked.

Noemi is probably the best online customer service representatives that I have delt with. She is able to answer all questions and she actually gets back to you quickly. I was very surprised with how quick her responses were. With any problems with your purchases, feel free to email Lola's and I guarantee they will get back you and help you solve your problem.

After having received bad news that the shoes I had ordered had an imperfection and could not be sent out to me, I had the choice whether to pick another style (of equal price) from the website or get a refund. Tony was a great help getting back to me promptly and was so nice!

I always love my shoes and always have excellent customer service fast shipping and cute packing!!

Tony was amazing to deal with at Lolashoetique!!! They always go above and beyond for their customers and I recommend all my friends to them! More businesses should have great customer service like this!!! I always shop here and will continue to shop here forever.