Long Island Mobile Homes

It is very typical that [redacted] does not want any further contact with us, she owes us $as agreed balance of $rainbow roof installationAlthough it did take Long Island Mobile Homes longer than expected to get her roof installedAs soon as her roof was available, Michelle reached out to let her know exact date and time contractor would be there to install roofAfter said roof was completed, [redacted] signed a completion report(Attached) and then told us she didn't have her balance and thought we would let her pay it offMichelle then spoke with [redacted] via cell phone and asked why she wouldn't tell us in advance she didn't have the money, especially since she waited a while for her roof to be completed, we could of worked out a payment arrangement with herShe stated she thought we would let her pay us offShe told Michelle she was filing her taxes, was expecting to get a substantial tax refund in a couple of weeks and she was "good for it"That was not in question, but knowing ahead of time we were going to be installing a roof and not being paid as agreed would of helped a small business owner.? As far as her insurance being cancelled because of us, or her roof not being completedThat is bogus(See attached) I was in contact with the Swahn Agency in which [redacted] had her insurance, and if you see the attached info, [redacted] knew from ? July [redacted] as email states that she had days to prove the roof had been repaired in order to keep her insuranceThat was on 7she received another letter on 8stating her insurance was being cancelledThat was weeks before she even called us for an estimate to replace her roof on 8? I had spoke with [redacted] as well as [redacted] to try and help her get new insuranceHer insurance was cancelled to do a claim she put in on or about June **Way before I even spoke with her.As of current, [redacted] does not have insurance with the Swahn agencyIt is unknown if she has insurance somewhere else( nI had given her info on another insurance company, all of this documented via [redacted] messenger at the time)She was not blocked from Long Island Mobile Homes [redacted] page, the page is currently down for all consumers while we are updating it with out Marketing TeamFeel free to check yourself on [redacted] is looking to not pay the $she owes Long Island Mobile Homes for the installation of her New Rainbow Roof systemAfter I spoke with yesterday, I know as the business owner I could take her to Small Claims Court or proceed with putting a Mechanic's Lean on her home, but I was going to just take her word, that she was "good for it" and told her I would just wait for her to reach out to me in a couple of weeks to square up remaining paymentAfter she then decided to somehow go to the Revdex.com to get relief from not having to pay for a quality Lifetime Warranty Rainbow Roofing System Long Island Mobile Homes installed for her and somehow use this system for her benefit, I will follow all protocol to recover the $Long Island Mobile Homes lost from non-payment of a installed roof with a signed completion report to further prove after roof was completed there were no issuesThis is a very sad way to try and not pay a small business, by lodging a complaint with an agency that is geared to help consumers, not save them from having to pay for a job completedEspecially when a completion report was signed by said consumer and she also spoke with Michelle owner of company after completion report was signed(Any issues could of been handled then)Sincerely,Michelle S [redacted] ? ? ? ? ?

[redacted] is absolutely correctI am waiting for an exact day that both I and my foreman Steve can both be present [redacted] advised that is must be after 6pm during the week and/or a SaturdayI am trying to narrow down that day and will return a text to her with day and time before the end of the day todayThanks in advance-Michelle

I am not comfortable responding to this complaint, until after my meeting with ***, tomorrow 12/*/at 10am.I will email tomorrow the agreement/outcome of the resolution intended regrading this complaint with full details- Thank you?

It is very typical that [redacted] does not want any further contact with us, she owes us $as agreed balance of $rainbow roof installationAlthough it did take Long Island Mobile Homes longer than expected to get her roof installedAs soon as her roof was available, Michelle reached out to let her know exact date and time contractor would be there to install roofAfter said roof was completed, [redacted] signed a completion report(Attached) and then told us she didn't have her balance and thought we would let her pay it offMichelle then spoke with [redacted] via cell phone and asked why she wouldn't tell us in advance she didn't have the money, especially since she waited a while for her roof to be completed, we could of worked out a payment arrangement with herShe stated she thought we would let her pay us offShe told Michelle she was filing her taxes, was expecting to get a substantial tax refund in a couple of weeks and she was "good for it"That was not in question, but knowing ahead of time we were going to be installing a roof and not being paid as agreed would of helped a small business ownerAs far as her insurance being cancelled because of us, or her roof not being completedThat is bogus(See attached) I was in contact with the Swahn Agency in which [redacted] had her insurance, and if you see the attached info, [redacted] knew from July [redacted] as email states that she had days to prove the roof had been repaired in order to keep her insuranceThat was on she received another letter on stating her insurance was being cancelledThat was weeks before she even called us for an estimate to replace her roof on I had spoke with [redacted] as well as [redacted] to try and help her get new insuranceHer insurance was cancelled to do a claim she put in on or about June **Way before I even spoke with her.As of current, [redacted] does not have insurance with the Swahn agencyIt is unknown if she has insurance somewhere else( nI had given her info on another insurance company, all of this documented via [redacted] messenger at the time)She was not blocked from Long Island Mobile Homes [redacted] page, the page is currently down for all consumers while we are updating it with out Marketing TeamFeel free to check yourself on [redacted] is looking to not pay the $she owes Long Island Mobile Homes for the installation of her New Rainbow Roof systemAfter I spoke with yesterday, I know as the business owner I could take her to Small Claims Court or proceed with putting a Mechanic's Lean on her home, but I was going to just take her word, that she was "good for it" and told her I would just wait for her to reach out to me in a couple of weeks to square up remaining paymentAfter she then decided to somehow go to the Revdex.com to get relief from not having to pay for a quality Lifetime Warranty Rainbow Roofing System Long Island Mobile Homes installed for her and somehow use this system for her benefit, I will follow all protocol to recover the $Long Island Mobile Homes lost from non-payment of a installed roof with a signed completion report to further prove after roof was completed there were no issuesThis is a very sad way to try and not pay a small business, by lodging a complaint with an agency that is geared to help consumers, not save them from having to pay for a job completedEspecially when a completion report was signed by said consumer and she also spoke with Michelle owner of company after completion report was signed(Any issues could of been handled then)Sincerely,Michelle S [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Not once did I say they were not going to get their moneyI intend on paying themThis was a complaint against their poor customer serviceHowever, whether or not the full amount is deserved is questionable and the threat of court is non-issue for meThe roof is all uneven and they left their trash behindAfter all the excuses of bad weather causing delays, they did the roof after the weekends heavy snow storm and significant rain from the night beforeI did what I intended to do and made a report to Revdex.comI wish no other contact from this business other than paying a balance Sincerely, [redacted] ***

Revdex.com:At this time, I have not been contacted by Long Island Mobile Homes LLC regarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is an on going problem with Long Island Mobile Homes LLC....they replied to the Revdex.com that they were in contact with me regarding my front steel door and screen....I want this problem rectifiedI was told that the doors and trim work would be corrected and that was months agoSteve and Michelle are also aware that $is due me for work that wasn't doneThat money is not theirs to keep and a check needs to be issued to me.Along with a refund for $that is due me for work not done, Long Island Mobile Homes LLC needs to come back and fix both doors and complete the trim work Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter is currently being resolved Sincerely, [redacted] ?

I apologize, I thought I answered this complaintI have spoken with [redacted] and we are setting up a date for the weekof Feb[redacted] either an evening appointment or Saturday to resolve this matterChecking our schedulesThanks in advance-Michelle

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter is currently being resolved Sincerely, [redacted]

It is very typical that [redacted] does not want any further contact with us, she owes us $as agreed balance of $rainbow roof installationAlthough it did take Long Island Mobile Homes longer than expected to get her roof installedAs soon as her roof was available, Michelle reached out to let her know exact date and time contractor would be there to install roofAfter said roof was completed, [redacted] signed a completion report(Attached) and then told us she didn't have her balance and thought we would let her pay it offMichelle then spoke with [redacted] via cell phone and asked why she wouldn't tell us in advance she didn't have the money, especially since she waited a while for her roof to be completed, we could of worked out a payment arrangement with herShe stated she thought we would let her pay us offShe told Michelle she was filing her taxes, was expecting to get a substantial tax refund in a couple of weeks and she was "good for it"That was not in question, but knowing ahead of time we were going to be installing a roof and not being paid as agreed would of helped a small business ownerAs far as her insurance being cancelled because of us, or her roof not being completedThat is bogus(See attached) I was in contact with the Swahn Agency in which [redacted] had her insurance, and if you see the attached info, [redacted] knew from July [redacted] as email states that she had days to prove the roof had been repaired in order to keep her insuranceThat was on she received another letter on stating her insurance was being cancelledThat was weeks before she even called us for an estimate to replace her roof on I had spoke with [redacted] as well as [redacted] to try and help her get new insuranceHer insurance was cancelled to do a claim she put in on or about June **Way before I even spoke with herAs of current, [redacted] does not have insurance with the Swahn agencyIt is unknown if she has insurance somewhere else( nI had given her info on another insurance company, all of this documented via [redacted] messenger at the time) She was not blocked from Long Island Mobile Homes [redacted] page, the page is currently down for all consumers while we are updating it with out Marketing TeamFeel free to check yourself on [redacted] is looking to not pay the $she owes Long Island Mobile Homes for the installation of her New Rainbow Roof systemAfter I spoke with yesterday, I know as the business owner I could take her to Small Claims Court or proceed with putting a Mechanic's Lean on her home, but I was going to just take her word, that she was "good for it" and told her I would just wait for her to reach out to me in a couple of weeks to square up remaining paymentAfter she then decided to somehow go to the Revdex.com to get relief from not having to pay for a quality Lifetime Warranty Rainbow Roofing System Long Island Mobile Homes installed for her and somehow use this system for her benefit, I will follow all protocol to recover the $Long Island Mobile Homes lost from non-payment of a installed roof with a signed completion report to further prove after roof was completed there were no issuesThis is a very sad way to try and not pay a small business, by lodging a complaint with an agency that is geared to help consumers, not save them from having to pay for a job completedEspecially when a completion report was signed by said consumer and she also spoke with Michelle owner of company after completion report was signed(Any issues could of been handled then) Sincerely, Michelle S [redacted]

I am not comfortable responding to this complaint, until after my meeting with ***, tomorrow 12/*/15 at 10am. I will email tomorrow the agreement/outcome of the resolution intended regrading this complaint with full details. - Thank you

We were in contact with [redacted] and I last spoke and told her I would set up a specific day (Must be on Thursday due to her work schedule) to have Steve come and handle the issues she has We were scheduled to handle it a couple of months ago but due to the illness of her late mother we had to put it on holdI will reach out to Lisa again and I was supposed to let her know exact day Steve will be coming and make sure the Thursday we have in mind works for her as wellThank you for your help in resolving this matterI apologize for my lack of communication due to business restraints right nowThank you in advance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: ? [redacted] was the previous complaint numberAlthough it was resolved originally, The stipulation sent and signed by both Michelle S [redacted] and I was not followedFirst installment of refund was expected on Friday, December [redacted] Since thenThere has been no refund or attempt made to contact me regarding paymentI have left multiple texts, voice messages, and even contact Steve the contractor hired, also Michelles Fiance and business partnerHe finally responded on Monday December **, stating that I "Have to be patient." then no further contactIt was later added to the stipulation that for each day overdue, there would be an additional late fee of $per day Currently that alone is a $late fee.I would prefer to keep this case open until the entire settlement is refundedI also believe at this point that the credibility of Long Island Mobile home is in questionI want an official complaint filed and registeredI am going to be forced to retain an attorney and included in the stipulation, LI mobile Homes will be forced to cover my attorney fees ? ? ? Sincerely, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I was contacted via text message on was agreed upon to meet to resolve I then heard nothing until On that date Michelle asked to set up a meeting for this week (week of 216) and I agreed She indicated she would check with her husband (owner) for a date and time I still have not heard back on any date or time In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I was contacted via text message on 2/*/by Michelle and a date of Friday 2/*/was agreed upon to meet to resolve. I then heard nothing until 2/**/16. On that date Michelle asked to set up a meeting for this week (week of 2/**/16) and I agreed. She indicated she would check with her husband (owner) for a date and time. I still have not heard back on any date or time.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** *** will have her deposit returned via Bank Check on Friday 12/**/I will drop the check off to the residence, in the event the resident isn't home, I was instructed by detective Wayne M*** to call him and drop the check off to himSo sorry for all the delaysThanks in advance
-Michelle

*** is absolutely correctI am waiting for an exact day that both I and my foreman Steve can both be present*** advised that is must be after 6pm during the week and/or a Saturday.I am trying to narrow down that day and will return a text to her with day and time before the end of the day today.Thanks in advance-Michelle

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I will not indicate any resolution until the work is completed or the monetary equivalent of it is refunded. No meeting has yet to be established. I am not sure why a meeting is even needed. Steve, because he managed the original work, is well aware of what is owed. Our roof needs to be fixed as he installed a temporary solution that he promised would be replaced, we are missing two shutters that need to be installed on the three season room, the laminate floors were never purchased and installed in the living room and hallway, and the TV that was promised as part of the contract needs to be deliveredAll of these things are fully PAID for as of September **, (months ago) and we want either completion or a refund of uncompleted work. ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I will contact Sue personally and set up a time ASAP to resolve her repair issuesI will provide update and resolution as soon as I speak with Sue regarding schedule.Thanks in advance -Michelle