Long Island Mobile Homes

I will contact Sue personally and set up a time ASAP to resolve her repair issues. I will provide update and resolution as soon as I speak with Sue regarding schedule.Thanks in advance -Michelle

We were in contact with [redacted] and I last spoke and told her I would set up a specific day (Must be on Thursday due to her work schedule) to have Steve come and handle the issues she has.  We were scheduled to handle it a couple of months ago but due to the illness of her late mother we had to...

put it on hold. I will reach out to Lisa again and I was supposed to let her know exact day Steve will be coming and make sure the Thursday we have in mind works for her as well. Thank you for your help in resolving this matter. I apologize for my lack of communication due to business restraints right now. Thank you in advance.

It is very typical that [redacted] does not want any further contact with us, she owes us $3000.00 as agreed balance of $5000 rainbow roof installation. Although it did take Long Island Mobile Homes longer than expected to get her roof installed. As soon as her roof was available, Michelle reached...

out to let her know exact date and time contractor would be there to install roof. After said roof was completed, [redacted] signed a completion report. (Attached) and then told us she didn't have her balance and thought we would let her pay it off. Michelle then spoke with [redacted] via cell phone and asked why she wouldn't tell us in advance she didn't have the money, especially since she waited a while for her roof to be completed, we could of worked out a payment arrangement with her. She stated she thought we would let her pay us off. She told Michelle she was filing her taxes, was expecting to get a substantial tax refund in a couple of weeks and she was "good for it". That was not in question, but knowing ahead of time we were going to be installing a roof and not being paid as agreed would of helped a small business owner. As far as her insurance being cancelled because of us, or her roof not being completed. That is bogus. (See attached) I was in contact with the Swahn Agency in which [redacted] had her insurance, and if you see the attached info, [redacted] knew from  July [redacted] as email states that she had 10 days to prove the roof had been repaired in order to keep her insurance. That was on 7/**/2015 she received another letter on 8/**/15 stating her insurance was being cancelled. That was 2 weeks before she even called us for an estimate to replace her roof on 8/**/15.  I had spoke with [redacted] as well as [redacted] to try and help her get new insurance. Her insurance was cancelled to do a claim she put in on or about June **. Way before I even spoke with her.
As of current, [redacted] does not have insurance with the Swahn agency. It is unknown if she has insurance somewhere else. ( nI had given her info on another insurance company, all of this documented via [redacted] messenger at the time)
She was not blocked from Long Island Mobile Homes [redacted] page, the page is currently down for all consumers while we are updating it with out Marketing Team. Feel free to check yourself on [redacted] is looking to not pay the $3000 she owes Long Island Mobile Homes for the installation of her New Rainbow Roof system. After I spoke with yesterday, I know as the business owner I could take her to Small Claims Court or proceed with putting a Mechanic's Lean on her home, but I was going to just take her word, that she was "good for it" and told her I would just wait for her to reach out to me in a couple of weeks to square up remaining payment. After she then decided to somehow go to the Revdex.com to get relief from not having to pay for a quality Lifetime Warranty Rainbow Roofing System Long Island Mobile Homes installed for her and somehow use this system for her benefit, I will follow all protocol to recover the $3000.00 Long Island Mobile Homes lost from non-payment of a installed roof with a signed completion report to further prove after roof was completed there were no issues. This is a very sad way to try and not pay a small business, by lodging a complaint with an agency that is geared to help consumers, not save them from having to pay for a job completed. Especially when a completion report was signed by said consumer and she also spoke with Michelle owner of company after completion report was signed. (Any issues could of been handled then)
Sincerely,
Michelle S[redacted]

I will contact Sue personally and set up a time ASAP to resolve her repair issues. I will provide update and resolution as soon as I speak with Sue regarding schedule.
Thanks in advance -Michelle

Review: Long Island Mobile Homes took 4100.00 from me as payment in full for an incomplete job. The owner, Steve, asked for this money on 9.** stati ng he needed to pay his crew. He assured me he would be back the following week and finish up. While he finally had two workers finish some of the work, he has not had anyone complete the following: repair the temporary roof he placed over our 3 season room, placement of shutters on the room, replacement of the laminate flooring in the living room and hallway. Additionally we are owed a tv which was a contract incentive. Despite MANY calls to him and assurances from him this work is nit complete after 120+ days. All debris was left behind and we were forced to get rid of it ourselves?Desired Settlement: I would like a refund for the value of all incomplete work and the value of the tv

Business

Response:

I apologize, I thought I answered this complaint. I have spoken with [redacted] and we are setting up a date for the weekof Feb.[redacted] either an evening appointment or Saturday to resolve this matter. Checking our schedules. Thanks in advance. -Michelle

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I was contacted via text message on 2/*/16 by Michelle and a date of Friday 2/*/16 was agreed upon to meet to resolve. I then heard nothing until 2/**/16. On that date Michelle asked to set up a meeting for this week (week of 2/**/16) and I agreed. She indicated she would check with her husband (owner) for a date and time. I still have not heard back on any date or time.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] is absolutely correct. I am waiting for an exact day that both I and my foreman Steve can both be present. [redacted] advised that is must be after 6pm during the week and/or a Saturday.I am trying to narrow down that day and will return a text to her with day and time before the end of the day today.Thanks in advance. -Michelle

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I will not indicate any resolution until the work is completed or the monetary equivalent of it is refunded. No meeting has yet to be established. I am not sure why a meeting is even needed. Steve, because he managed the original work, is well aware of what is owed. Our roof needs to be fixed as he installed a temporary solution that he promised would be replaced, we are missing two shutters that need to be installed on the three season room, the laminate floors were never purchased and installed in the living room and hallway, and the TV that was promised as part of the contract needs to be delivered. All of these things are fully PAID for as of September **, 2016 (5 months ago) and we want either completion or a refund of uncompleted work. ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I had hired Long Island Mobile Homes to change my skirting around my mobile home and replace the front screen and steel door....The work was performed in Nov. before thanksgiving of 2015....Steve the owner had to come back and make adjustments to the screen door.....and repair the wall where the original door was....I have called numerous times with one response and that was 3 weeks ago....I have called again and they are not returning my phone calls....The screen door handle is loose ( I have tried to fix it) and there is a space on the top and bottom where cold air is getting in......the screen door when shut dose not latch into place the door has to "slam" shut in order to lock in on the latch...Both Steve and his wife Michelle are aware of this problem....I gave Steve a check for $5000.00 (which was cashed 10/**/15) and I over paid him by $1500.00 they are also aware that money is due back to me...I was going to have my kitchen redone and I canceled that part of the job.Desired Settlement: I would like the screen door fixed and all the trim work finished. It has been paid for...I want the $1500.00 that they owe me

Business

Response:

Steve is in contact with [redacted] and setting a date with her for a meeting. He is the foreman for Long Island Mobile Homes LLC and has worked with [redacted] throughout this process. We will keep you updated on resolution.Thank you -Michelle

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is an on going problem with Long Island Mobile Homes LLC....they replied to the Revdex.com that they were in contact with me regarding my front steel door and screen....I want this problem rectified. I was told that the doors and trim work would be corrected and that was months ago. Steve and Michelle are also aware that $1500.00 is due me for work that wasn't done. That money is not theirs to keep and a check needs to be issued to me.Along with a refund for $1500.00 that is due me for work not done, Long Island Mobile Homes LLC needs to come back and fix both doors and complete the trim work

Review: I signed a contact for the work to be done within 3-4 weeks of deposit made of $2000 for a $5000 job on 8/**/2015. Because of the wait my home owners insurance was cancelled. I kept contacting them for months and they gave every excuse why they had to push me back. Death in the family, they were behind, the supplies hadn't come in, that I cancelled with them for an appointment, that they were in the process of merger, rain/weather, and more. I spoke to them about making a payment arrangement for the balance on several occasions. I Held on to a payment of $3000 for months and they never showed up. Having gotten my insurance cancelled, I had to use the money for new and more expensive insurance contract. They finally came today, 1/**/2016, and expected the full payment. On top of that, the roofing job is of poor quality. I told them I could make the payment in full come 3 weeks when taxes are returned. They complained about the oral agreement and contract that stated the work would be done in 3-4 weeks. It took them 5 months to get the work done promised to us 4 months ago and have the nerve to complain about payment on a broken contract and written, verbal, and text messages.Desired Settlement: After being blocked on their fb business page, nasty response, and poor work quality, I do not want any further contact with this business.

Business

Response:

It is very typical that [redacted] does not want any further contact with us, she owes us $3000.00 as agreed balance of $5000 rainbow roof installation. Although it did take Long Island Mobile Homes longer than expected to get her roof installed. As soon as her roof was available, Michelle reached out to let her know exact date and time contractor would be there to install roof. After said roof was completed, [redacted] signed a completion report. (Attached) and then told us she didn't have her balance and thought we would let her pay it off. Michelle then spoke with [redacted] via cell phone and asked why she wouldn't tell us in advance she didn't have the money, especially since she waited a while for her roof to be completed, we could of worked out a payment arrangement with her. She stated she thought we would let her pay us off. She told Michelle she was filing her taxes, was expecting to get a substantial tax refund in a couple of weeks and she was "good for it". That was not in question, but knowing ahead of time we were going to be installing a roof and not being paid as agreed would of helped a small business owner. As far as her insurance being cancelled because of us, or her roof not being completed. That is bogus. (See attached) I was in contact with the Swahn Agency in which [redacted] had her insurance, and if you see the attached info, [redacted] knew from July [redacted] as email states that she had 10 days to prove the roof had been repaired in order to keep her insurance. That was on 7/**/2015 she received another letter on 8/**/15 stating her insurance was being cancelled. That was 2 weeks before she even called us for an estimate to replace her roof on 8/**/15. I had spoke with [redacted] as well as [redacted] to try and help her get new insurance. Her insurance was cancelled to do a claim she put in on or about June **. Way before I even spoke with her.As of current, [redacted] does not have insurance with the Swahn agency. It is unknown if she has insurance somewhere else. ( nI had given her info on another insurance company, all of this documented via [redacted] messenger at the time)She was not blocked from Long Island Mobile Homes [redacted] page, the page is currently down for all consumers while we are updating it with out Marketing Team. Feel free to check yourself on [redacted] is looking to not pay the $3000 she owes Long Island Mobile Homes for the installation of her New Rainbow Roof system. After I spoke with yesterday, I know as the business owner I could take her to Small Claims Court or proceed with putting a Mechanic's Lean on her home, but I was going to just take her word, that she was "good for it" and told her I would just wait for her to reach out to me in a couple of weeks to square up remaining payment. After she then decided to somehow go to the Revdex.com to get relief from not having to pay for a quality Lifetime Warranty Rainbow Roofing System Long Island Mobile Homes installed for her and somehow use this system for her benefit, I will follow all protocol to recover the $3000.00 Long Island Mobile Homes lost from non-payment of a installed roof with a signed completion report to further prove after roof was completed there were no issues. This is a very sad way to try and not pay a small business, by lodging a complaint with an agency that is geared to help consumers, not save them from having to pay for a job completed. Especially when a completion report was signed by said consumer and she also spoke with Michelle owner of company after completion report was signed. (Any issues could of been handled then)Sincerely,Michelle S[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. Not once did I say they were not going to get their money. I intend on paying them. This was a complaint against their poor customer service. However, whether or not the full amount is deserved is questionable and the threat of court is non-issue for me. The roof is all uneven and they left their trash behind. After all the excuses of bad weather causing delays, they did the roof after the weekends heavy snow storm and significant rain from the night before. I did what I intended to do and made a report to Revdex.com. I wish no other contact from this business other than paying a balance.

Sincerely,

Review: On 3-**-15 Long Island Mobile Homes was paid a $5,000 deposit on a $16,500 total contract with a start date of 5-**-15 that did not begin until 6-**-15- sold with a two week completion time that still is ongoing with at this time waiting for repairs/corrections to be completed on unacceptable overall workmanship. Unscheduled payments were continually asked for during the renovation, post an additional $3,000 payment on "shopping day on 4-**-15.

By 7-**-15 the kitchen back splash, floor register sleeves, roof sealing, exterior water shut off was still not completed. The contractor did not come to several scheduled appointments to make corrections in October & early November that text messages can corroborate.

On 12-*-15 and 12-**-15 I was unsuccessful in contacting contractor. On 1-*-16 I was informed by the contractor’s wife that they were in the process of taking on a new business partner and would possibly be changing the company's name.

On 1-**-16 both the brand new shower and sink drain pipes were found to be disconnected, flooding the crawl space- a sewer-like smell complaint made numerous times to contractor about since July, where the owner himself inspected and reassured me that everything was connected on 10-**-15. On 1-**-16 when the pipes were found disconnected, I left a message on the company’s voicemail asking that the piping be reconnected immediately to avoid frozen pipes. In the interim an emergency repairman had to be hired to correct the problem. As of today 1-**-16, my call has yet to be returned regarding the pipes or rescheduling the ongoing repair work needed.

Also, many of my selections that was shopped for in April after giving deposit where not what I received. The backsplash in the kitchen was never completed, which I did not pay the contractor the final $500 that was estimated for it because on three occasions I was told the back splash had come in wrong. The third time I was asked to order it myself.

In addition, a bedroom/bath door that houses a washing machine and dryer was-re framed with a smaller door frame and door, whereas I can't get the two units out to replace. I was told by the contractor that the units could be removed by his company via the room’s window if need be in the future. Bathroom #1’s new floor is sloped and unlevel. Vapor barriers also were found to be nothing more that plastic bags stapled underneath both showers.Desired Settlement: I would like to be reimbursed for at least the amount of money it will cost to re-frame that bedroom door with the proper size opening and door, reinforcing the bathroom floor from underneath, living room wall re-spackled, kitchen floor to be properly laid, new hardwood flooring in hallway to meet the new base molding, vapor barriers and register sleeves to be installed.

Business

Response:

We were in contact with [redacted] and I last spoke and told her I would set up a specific day (Must be on Thursday due to her work schedule) to have Steve come and handle the issues she has. We were scheduled to handle it a couple of months ago but due to the illness of her late mother we had to put it on hold. I will reach out to Lisa again and I was supposed to let her know exact day Steve will be coming and make sure the Thursday we have in mind works for her as well. Thank you for your help in resolving this matter. I apologize for my lack of communication due to business restraints right now. Thank you in advance.

Review: I'm. In a wheelchair and I hired them to put new sub floor in my living room and other rooms. Along with new carpet throughout the house. However in my living room the floor board was cut wrong and my wheelchair falls into the vent. Also by the floor is so uneven that my recliner sits on an angle, by the bathroom entrance the tackles is coming through the carpet and the carpet is shredding. I have called numerous times and he has said he would come and fix it. It's been months and no show,now he doesn't even call me back. I have a written guarantee and warranty.Desired Settlement: I want job fixed properly or refund so I may hire someone else. As I said I am in a wheelchair and it is unsafe by the vent.

Business

Response:

I will contact Sue personally and set up a time ASAP to resolve her repair issues. I will provide update and resolution as soon as I speak with Sue regarding schedule.Thanks in advance -Michelle

Review: 8/**/15, a deposit of $2000.00 was given for work to be done, carport, gutters, liters and leaf guards, to be completed in 4 weeks. This was not done and I made contact to have my deposit refunded. There have been numerous emails, text messages. phone calls, certified letters sent in regards to returning the deposit immediately. This business has set up many arrangements to return the deposit and has failed every

time to follow through. All they do is lie and make excuses why they cannot return deposits. All we asked, and have been extremely patient and understanding. but we need our deposit back immediately. They now will not return phone calls, text messages or anyone else trying to contact them and we still have not received our deposit back, after 6 months.Desired Settlement: Refund of $2000.00 deposit immediately, in cash or certified check only.

Business

Response:

I am currently working with [redacted] to refund her deposit as soon as possible in Cash. 1/2 paid this week, balance paid next week. -Thanks in advance. So sorry it has taken so long.

Review: Contracted for a ramp to be installed by October [redacted]. Gave a $1200. deposit. Cancelled due to company canceling and rescheduling over 5 times through November [redacted]. Company agreed to send back deposit but to date I have not received the money.Desired Settlement: Full refund with 5% interest within 10 days. Bank check or money order only.

Business

Response:

[redacted] will have her deposit returned via Bank Check on Friday 12/**/15. I will drop the check off to the residence, in the event the resident isn't home, I was instructed by detective Wayne M[redacted] to call him and drop the check off to him. So sorry for all the delays. Thanks in advance. -Michelle

Review: Unprofessional. Hired September second for a huge renovation. Paid in full. Many jobs left incomplete. Steve and crew were often a no show. Winter is coming and still no roof. Bathroom sink wrong size vanity wrong floor. Leaks after several attempts by business owner to seal and not repair. Have to hire a new crew to fix incomplete jobs. MULTIPLE WITNESSES and PICTURES TO VERIFY CLAIM!!! After firing once, Michele came over personally to appease me with a bottle of wine and still jobs were NEVER finished. Offered resolve ..... But they are too consumed with other jobs after committing to mine and "PERSONAL" reasons. Texts have been ignored and Calls Ignored since request for refund.Desired Settlement: I desire a refund for the entire roof. Floors were left unfinished as well as the bathroom. I will proceed with a lawsuit where there will be additional fees for myself that I will hold LI Mobile responsible for.

Business

Response:

I am not comfortable responding to this complaint, until after my meeting with [redacted], tomorrow 12/*/15 at 10am.I will email tomorrow the agreement/outcome of the resolution intended regrading this complaint with full details. - Thank you

Business

Response:

Currently [redacted] and Long Island Mobile Homes LLC have entered into a mutual release agreement as agreed by both parties. We are working together with an arranged payment schedule to refund the monies back to [redacted]. As far as I am concerned this complaint has been handled. Will provide mutual release agreement for your records. -Michelle

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter is currently being resolved.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] was the previous complaint number. Although it was resolved originally, The stipulation sent and signed by both Michelle S[redacted] and I was not followed. First installment of refund was expected on Friday, December [redacted] 2015. Since then. There has been no refund or attempt made to contact me regarding payment. I have left multiple texts, voice messages, and even contact Steve the contractor hired, also Michelles Fiance and business partner. He finally responded on Monday December **, 2015 stating that I "Have to be patient." then no further contact. It was later added to the stipulation that for each day overdue, there would be an additional late fee of $50 per day . Currently that alone is a $200 late fee.I would prefer to keep this case open until the entire settlement is refunded. I also believe at this point that the credibility of Long Island Mobile home is in question. I want an official complaint filed and registered. I am going to be forced to retain an attorney and included in the stipulation, LI mobile Homes will be forced to cover my attorney fees.