Love and Pride

Hello.Unfortunately a refund will not be processed because of the following:the price of the ring is $in 14k and $in 18k so you got $offthe order is a SPECIAL ORDER since it is costume made and from 18k gold and diamondsthe special discount is 25% and not 30% and you can check it online.I am sorry that we got to this level and I am offering you, again a full store credit.There is nothing else I can help you with, this was and is the policy of love and price as you can read at our site before you buy our products.Thank you

As soon as we will get the ring we will consider it to be in the day return guarantee.We did try to pick the package and we were told that it is out for delivery.Thank you

Simply send the ring back to: [redacted] ** New York NY As soon as we will get back your necklace we will be able to refund youThank you

I couldn't find anything about this order so I just need to know which one of the sizes he never got so I will be able to ship it ASAP.Also, as a compensation we will give him a $gift card to use at Love and Pride.Please tell him to contact me at [redacted] or ###-###-#### between 9:to 17:

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, however I have two questionsWhy is the address I am sending the item back to in New York, when the company is in Philadelphia and the item originally shipped from Philadelphia? I presume that it should be addressed to Love and Pride Returns??Will my case stay open until I receive my refund, in case there are any additional issues? Thank you, [redacted] ***

[redacted] did sent us some items back but not all of them.I tried to contact [redacted] many times but I never got an answer.Unfortunately I need to talk with her before making any actions.Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The other rings were sold since we could not use them or return one for the correct size I will accept a $gift card as compensation for this trouble Regards, [redacted]

the contest did happen and we had a winner who one the ringThe winner asked not to expose her name and we respected itWe are sorry for the confusion and thank you for participating in our activityPlease stay update as we have more activities from time to time on our page

---------- Forwarded message ----------From: [redacted] < [redacted] @***.com>Date: Wed, Mar 30, 2016 at 3:20... PMSubject: Re: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: RevDex.com <[email protected]>Love and Pride is now changing the rules. I'm returning the ring because the craftsmanship was not as I expected. I understand that the stone is made of three separate pieces, but it should look like one piece. The stones did not line up correctly.They are also changing the price of the ring to try to make their discount policy. The policy stated on the website states that merchandise with a 30% discount cannot be refunded. Eli changed it to 25%. Either way, the discount I received was 21.5%. The original price of the ring was $1395. I received $300 off.According to the Fair Credit Billing Act, I should be receiving a full cash refund as the quality was subpar.The only resolution I will accept is a full cash refund. [redacted]

even though he did not pay for his order and the free gift is only if you pay $or more, I will send hime the free giftI sent him an email about thatplease close this case. Thank you

BEWARE BEWARE BEWARE
Prior to purchasing from love and pride you MUST read every policy they have
Made a purchase but item was too large so I returned itWas telephoned and told that the percentage off was to high to return item??? It was not stated when I purchasedI was told I needed to read the policy before I purchased and they don't need to state it on the purchase page!
Name is love and pride, I hope they are PROUD of their deceptive policies!!!!!
BEWARE BEWARE BEWARE!!!!!
As a purchaser of numerous times, that will NEVER SHOP WITH THEM AGAIN!!!
NO love and NO pride, just another deceptive company!!!!!!!

The costumer got the ring, we spoke over the phone and she got a compensation. Thank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I already returned the items, mailed out early AprilI returned it within days of when I received it It began the shipment process March 6th and I returned it before April 6th If it was a few days late of the days it was because I waited at least days to hear back from Love & Pride Customer Service on what the return process was This has already been almost a month ordeal, I don't want store credit, I want a full refund
Regards,
*** ***

The man who was responsible for all of the costumer service department was fired because he didn't do his job.As I told you, we can't give you a new ring without receiving the old one backAlso, If you can't use the old one I don't see what is the problem of sending it back to usLove and Pride will give you a $gift card if you don't send us back the ring and that is all we can doThank you

We give our costumers days to return an item.But I will allow this return.However, I will not be able to give a refund, I will give a store credit for the full amount.Please send the items back to *** *** ***Philadelphia PA 19139, On a piece of paper that you put inside the box,
include your name, address, phone number, order number, and describe the problem Once we receive itback, it will go through our quality control department to make sure there is no damage to the itemsOnce it passes through quality control, then you will receive an email with your credit coupon

Simply send the ring back to *** *** *** Philadelphia PA ***, On a piece of paper that you put inside the box, include your name, address, phone number, order number, and describe the problem Once we receive it back, it will go through our quality control department to make sure there is
no damage to the ringOnce it passes through quality control, then you will receive an email with confirmation of the new order

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. They sent the rings and I received them today 11/08/it took some calling back and forth to get the issue resolved but it is fixed now and I am pleased with the out come
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
TThank you Jake for responding so professionallyYou got
done in one day what other couldn't in monthsThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We give our costumers days to return an itemBut I will allow this returnHowever, I will not be able to give a refund, I will give a store
credit for the full amount.Please send the items back to *** *** ***Philadelphia PA 19139, On a piece of paper that you put inside the box, include your name, address, phone number, order number, and describe the problem Once we receive it
back, it will go through our quality control department to make sure there is no damage to the itemsOnce it passes through quality control, then you will receive an email with your credit coupon