Lowe Toyota Scion of Warner Robins

I bought a set of tires from Dunn Tires in Dewitt, NY...first time I went for rotation, they tried to tell me I needed over $front-end workMy car was less than two years old, so they must've thought I looked like a suckerI went to the Dunn Tire in Camillus for the next rotationTheir "technician/salesclown" told me I needed $worth of work done, and I said "no, thank you," and he tried to bargain, "how about $85?" What a jokeSince the attempt to sell crap I don't need is systemic, I returned to Dewitt for 3rd rotation, and had to listen to another clown try to sell me parts I didn't needSince then, I have taken my car to ***'s for tire rotations (and all work) because they don't lie to me (confirmed I needed no work done and Dunn Tire salesclowns were liars)...I pay for rotations rather than get them for free at Dunn TiresWill never, ever buy from Dunn again! If you relish being cheated, go to Dunn!

I purchased new *** tires and had a AM appointment They claimed one tire was out of alignment and I approved a $alignment The work was done by noon Total price was $ The wait was too long Perhaps I should have gotten a second opinion on the alignment?

I brought my car in for service on May 4, Dunn Tire called me that day, stating when checking the belt on my car, the tensioner was tough to get off and it broke/became faulty during removal to check the beltDunn Tire stated they can order the part, but it would not be in until the next day and they could finish the car by 4:00pm on Saturday, May 5, Brad, one of the managers, told me the car was in worse condition than when I brought it in, and he advised me not to drive itHowever, he stated if I could not find a ride, he could try to "Monkey the car back together." After not being able to find a ride, I called Dunn Tire back to see if they could help me with a rentalGetting a simple ride is not an option for me as I have little boys, both requiring car seats who depend on me to pick them upDunn Tire then told me my car was not in worse condition and I could come pick it up and drive it homeI quickly found myself in a situation of talking to numerous managers at

We purchased a new set of tires on 1-15-2016,on 2-29-16,I had just dropped my year old son off at daycare,turning off Akron rdonto rtin the town of Pembroke Ny , my tire flew off my truck striking the driver side back door of my truck , I observed that all the lug nuts& bolts were sheared off, I called Dunn tire about the tire and they dispatched someone,mean while sheriff deputy officer corona came up on me ,right after it had happened and put out flares in rd.,he suggested I start taking apart the rest of the wheel ,rotors, so it could be put back together quicker,they replaced the rotor and bolts and lug nuts,but gave me hard time about replacing my rim which was ruined from the lug nuts and bolts shearing off.They refuse because of the time from I purchased the tires, and the the manager claimed we had new brakes which is not true.I have not touched the tires since Dunn put the tires on, or have not had any kind of brakes done, I will be happy to show them

I purchased new snow tires from Dunn two years ago, for a *** ***, at the Bridge St store in East Syracuse, NY This year (2018) I bought a new vehicle ( ***), and again purchased new snow tires at this same location When the new snow tires were put on, I specifically told the rep my niece now drives the *** ***, and she will be in to have the stored snow tires (that I paid to store) put on her car He said it would be no problem, just have her give them my name, and they'll pull my *** snow tires from storage
Ten days later my brother brought the *** *** into the store for the snow tires He was told the snow tires could not be found The rep called me, to ask if I had asked them to throw out the *** snow tires, when I bought my *** tires I specifically told him not only did I NOT ask them to dispose of four snow tires (that were only two years old), I had indicated to the agent that my niece would be having them in stalled shortly, and told it would not be a problem It is now about one week later, and the response from the Manager is: We do not have the snow tires for the ***, and cannot find them Not only that, they will NOT replace the tires...but would 'work with me' to purchase new snow tires for the ***
This is a disreputable way to run a business..I pay to store tires, however didn't get snow tires back, nor a satisfactory resolution to this issue A very sad tale, for a store that, for many years serviced mine, and several family members' cars IS THIS RIGHT????

I made an appointment with this business for a.mon Saturday, September 8, 2018, for an inspection I arrived a couple of minutes before a.m., met a staff member at the counter, confirmed what I needed, handed him my keys, and took a seat in the waiting areaI was then called back to the service desk at about minutes to a.mand was told by a staff member that a front brake on my car was hung up and would need to be cleaned up and greasedHe (the staff member) asked me if I wanted them to complete the work today, I said yes, I need it inspectedThe staff member said that they would perform to work necessary and I went back to the waiting area to wait for the work to be completedI sat there for (two) more hours, at which time at least (four) wacustomers came in and left with services performed on the vehiclesIn the meantime, my vehicle was sitting outside, with the drivers' window down (again for hours), and not one of the staff touched my car, or even loo

I had an appointment at the Mckinley Pkwylocation for 8:am on septWhen I arrived at 8:there were already customers in the waiting roomMy vehicle was not attended to until 9:When I complained to the clerk (Levi?), I was told that vehicles had been scheduled for am & for 8:30amHe said it was a corporate decision which made no sense to meThe first client to enter after me arrived at 10:amI was told it would take one hour to put on the new tires but at 11am I was still waiting This is lousy scheduling & poor communicationYour employees & customers would both benefit form some training I scheduling & communicationI did receive a $discount on replacing a tie rod but that isn't helpful when someone needs to be
elsewhere at a certain time

I purchased four new tires at Dunn I got a nail in one tire tread Dunn said they would not repair it but wanted me to purchase a new tire at a cost to me of $ They didn't have a tire there and would have to order one with a waitThe tires had 4,miles on themI went to my mechanic of years and he said there was no reason not to fix the tire He fixed the tire and said there would be no problem with the tire
Dunn never put the car on the lift to look at the nail but said that it could not fixed I purchased my tires at Dunn with the understanding that their "road hazard warranty" would cover flats

I went into Dunn tire to get tires mounted on rims which were not purchased at Dunn tireThey mounted and could only balance two of them because supposedly two tires were taking too much weight and then proceeded to tell me that nobody could balance themIf you don't balance your tires, your whole vehicle will shake terriblyJoseph, who I delt with, was very argumentative about this whole situation, told me he had been in the tire business for many years and knew what he was talking aboutWell, he didn't know that I had also been in the tire business for years, and I know for a fact that when you balance a tire, you don't counter-weight it like they had done on mineAlso, by the time I had got home the sticky weights they used were already falling off the rim

On April 5, had an appointment at the Dunn Tire location at Empire BlvdWebster, New York I received a tire rotation and a wheel alignment (see attached invoice)On April 6, I returned to the same location with a "bounce in the steering wheel" and a second balance was performed on the front wheels (see attached invoice)I returned again on ??pril with the same problemI was then informed that I had a rim that was bentWhen I inquired as to why I was not informed of this on Wednesday or Thursday, I was told that they were not looking for that problem thenI did not have a bent rim when I took my vehicle to your location on Wednesday. I took my vehicle to my regular garage on April 21, for an oil changeI had become extremely suspicious of the work performed at Dunn Tire and asked ** *** *** to checkI was informed that both the right and left tie rod below boots had been melted off by someone trying to heat incorr

Nearly months ago my wifes car was diagnosed with rear Camber arm issues to solve an uneven tire wear issue along with needing an alignmentOn 10/6/My wife bought the vehicle in for a routine tire rotation and she was told that the tires were worn (chopped) bad and that it would need new inner and outer tie-rods, Front AND rear brakes , rear Calipers AND rotorsAll totaling in excess of a thousand dollarsMy 1st issue is with the first repair being done and NOT correcting the uneven tire wear problemMy 2nd issue isI took the vehicle to a trusted mechanic after the 10/6/estimate for repairs and he informed me that the rear brakes had at least month left before they needed to be replaced and that the calipers and rotors were not badHe also informed me that all tie rods were "TIGHT" and did not need replacingMy mechanic did replace the front brake pads and service the calipers for a grand total of $ When I bought this to the attention of the Dunn Tire Ma

I started having a weird noise in the front tires of my car, so upon recommendation of Dunn Tire from a family member, I visited the Webster, NY location for serviceOver the course of several months, I spent several hundred dollars ($769.86) at Dunn Tire trying to resolve this problemThis resulted in new front tires, new front brakes/pads and rotors, tire rotations & several alignmentsThe noise still presented itself after my last visit to Dunn in DecemberAt that time, I elected to go to another service providerWhen I did so, that service provider informed me that on the driver's-side tire, the entire caliber was detached, missing the bolt that attached it to the car, and was hanging in the wheel-well, which is why I was hearing and feeling a rubbing noiseIn addition to that, the brake pads were down to the metal on both sides and the rotors on both sides had to be replaced againAlso, in the course of all of the visits to Dunn, through out several tire replacements, r

I made an appointment with this business for a.mon Saturday, September 8, 2018, for an inspection I arrived a couple of minutes before a.m., met a staff member at the counter, confirmed what I needed, handed him my keys, and took a seat in the waiting areaI was then called back to the service desk at about minutes to a.mand was told by a staff member that a front brake on my car was hung up and would need to be cleaned up and greasedHe (the staff member) asked me if I wanted them to complete the work today, I said yes, I need it inspectedThe staff member said that they would perform to work necessary and I went back to the waiting area to wait for the work to be completedI sat there for (two) more hours, at which time at least (four) wacustomers came in and left with services performed on the vehiclesIn the meantime, my vehicle was sitting outside, with the drivers' window down (again for hours), and not one of the staff touched my car, or even loo

Called to make an appointment, woman on phone told me I didnt need an appointment and just to walk in So doing as instructed by dunn tire customer service, I walked into the local store and told them what I neededThey promptly asked if I had an appointment ( which I didnt as per dunn tire customer service )I told them about my call to customer service and about just walk in, they told me 3-hours before they might be able to pull my vehicle inCustomer service has no idea whats going on at the actual stores and should not be involved with scheduling Total waste of my day

I’ve been going to Dunn Tire for years, and never had a problem I choose them primarily for the free puncture repair
I went to the Dunn Tire Downtown location at Broadway in Buffalo, NY, on 11/04/I needed two (2) 14" tires installed and the rear tires rotated to the frontThe first price the manager quoted was $ I told him I needed something cheaperThe 2nd price he quoted was for "Eco Touring Tires." He never mentioned that they were LINGLONG Brand, Chinese-made tiresI authorized the work order and picked up my car several hours laterWhen I got homeI noticed that a $charge of "Premium Tire Program" had been added to my billI was furiousI understand that due to local competition from places like Mavis and Tread City, managers are required to upsell warranties, and additional services, but to not fully disclose this to the customer and add it to the bill is a duplicitous and poor business practice
I went back the next day, had a brief conversation

On April 5, had an appointment at the Dunn Tire location at Empire BlvdWebster, New York I received a tire rotation and a wheel alignment (see attached invoice)On April 6, I returned to the same location with a "bounce in the steering wheel" and a second balance was performed on the front wheels (see attached invoice)I returned again on ??pril with the same problemI was then informed that I had a rim that was bentWhen I inquired as to why I was not informed of this on Wednesday or Thursday, I was told that they were not looking for that problem thenI did not have a bent rim when I took my vehicle to your location on Wednesday. I took my vehicle to my regular garage on April 21, for an oil changeI had become extremely suspicious of the work performed at Dunn Tire and asked ** *** *** to checkI was informed that both the right and left tie rod below boots had been melted off by someone trying to heat incorr

On 9/18/I went to DUNN TIRE at the McKinley location in Blasdell to have new tires installedI advised the counter person (Iwan) that I am very particular about my vehicle and that I do not want any damage to my rims during the install, Iwan wrote this information in large script and put a highlighting box around this
When the install was completed Iwan and me went out to inspect the wheels and noted damage to all of the wheelsI had Iwan write that that on my invoice and he advised that he would tell the store manager and the manager would call me the next morning.( I had taken pictures before I went to Dunn Tire)
The next morning, the manager, Peter T*** and I discussed the issue and the negligence and total disregard to my instructionsWe agreed to have me come to the shop to discuss the issue and have him take his own pictures
I went to the shop on 9/24/and had Peter take the picturesI advised him that I would need a rental car while the wheels get rep

I went to Dunn Tire for inspection and they told me I needed new brakes in order to pass inspection So I said ok and they put new brakes on About week later this screeching noise was coming out of my rear tires every time I brakedI took the car back to Dunn tire and they said they would put new brakes on again due to faulty pads About weeks after that again same screeching noise every time I brakes Took the car back in again and they said it was my calipers that need to be replaced another $job! At this point I didn't have the money so I took my car into the dealer and they told me that I needed new brake pads! That the brakes pads where the cheapest you can get with some kind of metallic coating and that was causing the screeching noise The calipers were fine Can't believe what a rip-off Dunn Tire has turned out to be What a shame I will never go there again My advice if you are getting an inspection and need new brakes...go to someone else....anyone else....what a scam hours of my time wasted too!

I took my car in to have my tire replaced, which I had informed them had a bubble and patches in itAssistant manager Mark M*** calls me to tell me my car is done and all set to be picked upWhen I get there to pick it up, he informs me that the passenger rear tire was replaced, but there was not a bubble or patch in itHe says he could not find a bubble on any tire, and tells me “oh you’ll be seeing us again”I asked why he replaced a tire that did not need replacing, to which he responded “this was the tire I was told to replace, so I did”My boyfriend then quickly ran his fingers over the tires to find that the front right tire had the bubble, which Dunn tire then replacedTo top it off, I was charged $for the tire replacement, which came as a surprise because one of their employees said it was covered on the phone the day beforeI was treated like I was stupid and like I was lying about having a bubble in my tireMark handled the entire situation very poorly, fail

I brought my car in for service on May 4, Dunn Tire called me that day, stating when checking the belt on my car, the tensioner was tough to get off and it broke/became faulty during removal to check the beltDunn Tire stated they can order the part, but it would not be in until the next day and they could finish the car by 4:00pm on Saturday, May 5, Brad, one of the managers, told me the car was in worse condition than when I brought it in, and he advised me not to drive itHowever, he stated if I could not find a ride, he could try to "Monkey the car back together." After not being able to find a ride, I called Dunn Tire back to see if they could help me with a rentalGetting a simple ride is not an option for me as I have little boys, both requiring car seats who depend on me to pick them upDunn Tire then told me my car was not in worse condition and I could come pick it up and drive it homeI quickly found myself in a situation of talking to numerous managers at