Lowes Warranty Advantage Reviews (62)
After trying a dishwashing run after he left, we discovered the dishwasher was still not working. I called and texted JDS and Lowe's Service Advantage the following day, 9/3 to inform them of this. Once again Lowe's Service Advantage scheduled an appointment for early the following week but JDS just contacted me again and told me they would need to reschedule the appointment because they had to order a part. I asked them what happened to the part they ordered the first time that caused me to wait so long initially. They said that they had ordered the motherboard but that ended up not being the problem. I pointed out to them that this wrong assumption cost me a couple of weeks.
Now, once again I'm waiting on another part to come in. Last I heard the part was due to arrive by 9/16. Did I receive a call or text to let me know the status on 9/16 and schedule the service appointment? No. Once again, I called JDS and Lowe's Service Advantage yesterday. As usual, JDS did not answer my call or return my voicemail or text. As discussed at the beginning, I got no help from Lowe's Service Advantage. So I'm sitting here a month after making my claim with a dishwasher that doesn't work.
Now JDS is telling me the part is on backorder and they have no idea when it might arrive. How did they have an estimated delivery of 9/16 if it was on backorder? Doesn't make sense; I think they are full of lies.
I have requested that Lowe's Service Advantage just issue me a payment for the dishwasher at this point as they have failed to repair the dishwasher in a timely manner. They told me per the terms and conditions, they will only issue a buy-out if they have made 3 unsuccessful service attempts or if the repair company tells them the appliance is unrepairable. I explained to them that while a timeline is not spelled out in the terms and conditions, there is an implied warranty that the appliance will be repaired in a timely manner and that I'd be happy to litigate this implied warranty in court.
Lowe's Service Advantage keeps telling me my claim has been escalated and I'll get a call from the escalation team within 48 hours. This never happens. Then when I call and tell them I want to speak to the escalation team, they say they can't transfer me and I'll get a call back within 48 hours. Insanity! From what I'm seeing on this site, it looks like it will only get worse. I'm going to do my best to make them pay for this. I'm going to PR against them and may well bring a lawsuit in small claims court.
I am having the same exact issue. The service provider they sent to my house three times could not repair my washing machine. Lowes Service says they are waiting on the service provider to send them the paperwork saying it is not repairable. They told me to call back in 3 days. I did. I called them and to explain to them again what has happened as if they didn’t keep notes on my previous phone calls. They again said it would be 3 days and to call back. They said they had “expedited” the request for replacement and it would take another 2-3 days before that was approved. I asked to speak to a manager. I was hung up on again. Complete scam!
Do yourself a favour and buy elsewhere. I have had great satisfaction with warranty/repair issues with Best Buy. Only wish I would've bought washing machine from them.
I am having the exact problem. Try filing a complaint with the Better Business Bureau. Need to know who the insurance provider is . . . . It is Assurant in the state of GA
Same issue and seems like a scam p
I’m in been trying to get help with my washer I paid for the 5 year warranty and kept it in that blue book but u can’t make out much on it. When I call they can’t find it. Contacted the credit card company and they sent the transaction still not record. Seems like a scam
The top racks are not getting clean period. I have had a service man here six times and they say there's nothing wrong with it. Obviously I wouldn't call if there were no problem but there is. They send people who obviously are not qualified to turn a faucet much less try and diagnose a malfunctioning dishwasher. Now they want me to pay for the warranty service call since they have deemed my appliance working (which they will reimburse IF they find a problem.) This has been going on for months and I have no other recourse than the courts.
BTW- we are a family of 5...so that's fun.
Assurant warranty continues to stall, asking OVER & OVER for me to submit proof of purchase & warranty, (both I have & done already) only to say they cant find either & will get back to me. 20+ phone calls later & 3 "escalations" & I'm NOWHERE near getting a working washing machine. I HATE LOWES. Absolutely LOTHE the place. Their products are cheaply made, overpriced, unreliable & their "warranty" is laughable.
I have purchased 2 extended warranties for this washing machine. It took so long to get service that the original plan expired! I was instructed that the claim could only be completed if I purchased another "warranty". $350 in "WARRANTIES" so far & NO WORKING MACHINE. Learned my lesson. Please don't make the same mistake as me readers.
The way I understood was my refund would come after 60 days. When 60 days passed and no refund I called Lowe's again. This is when I was told about calling and given the warranty number. This was on July 8. After about two hours on the phone talking to a Grace and then Mike, I was told my 60 days had passed and therefore I could not get the refund and there was nothing they could do. I explained to them that I didn't know to call before the end of 60 days. I asked Grace to speak to her supervisor and she told me there was no person above her that I could talk to. Really! FYI, I had the original receipt and gave both of them all the necessary information. Also, how many people actually keep up with something that would not happen for five years.
I think this is a scam and maybe this should be reported to the Better Business Bureau or the police. This does not speak highly of Lowe's. I should have read the reviews before buying the warranty. I think someone at Lowe's should look into this. For anyone reading this beware!