Lowes Warranty Advantage

Can’t even get through for service help! On hold for hours! Lowes should be held responsible legally!

I bought whirpool refrigerator. It started freezing my food last summer. Technician shows up looks at it says it’s the control panel doesn’t even test anything. So it would be a week before the part was in. Came back put the part in did not fix the situation. I contacted the technician and he said to get a second opinion. I contacted the warranty company they said there was no one to work on the whirlpool in my area at the time. So I had a claim number I thought it was a done deal I was getting a new refrigerator. I had a broken ankle I was in a wheelchair my father was in hospice dying in northern Indiana. As soon as I was able to walk at all I went up to care for my father and settle the estate. I had a house sitter here when I got home I would have a new refrigerator! Instead nothing had happened. I contacted the warranty company again. Was told the claim been closed because someone did not do the job! And another technician was coming. I was fed up. I bought a new refrigerator from my local appliance store. So I have the appliance store come out and look at the refrigerator today. He took the time to take the panel off and actually look at the refrigerator! He told me it was a closed system the refrigerator cannot be repaired! Leaking gas..I paid $80 to prove my point here out of my own pocket! I have bought warranties with everything I have ever bought from Lowe’s and never made a claim! I expect a new refrigerator from you! Or reimbursement. I have pictures today of what he found I have a written receipt with the problem from the refrigerator. I have both claim numbers that I went through I’m going to submit. Don’t waste my time anymore please my time is precious too and my money! Shame on you for during some of my most trying times what you put me through!
Case number Lowe’s
CA8785318-V5B8J6
CAS-9185485xP6G0W0

I've been on hold for an hour and then I finally press the one to have them call me back 2 hours later then I finally got an appointment for the next day service and then one hour later the service company called me tells me they can't help me until Friday and today is Wednesday so I can't do Friday cuz I have a doctor's appointment they told me they won't be able to help me for two weeks I'm like 2 weeks I asked him why am I going to wait a few weeks and a service provider said well you can just cancel and call Lowe's warranty repairs again and I said I'll do that so I'm here again 30 minutes 40 minutes passed by finally answered the phobe then they said so this is for repairs on the washing machine sothey just put me back on hold and transferred me so yeah customer services and waiting times on there Lowe's help protect your plan website in their phone numbers really sucks they shouldn't be treating anybody like this I have three major appliances pritected by them and I just feel like I just been in taken for a ride

Boy did I get the run around when trying to use my 5 year extended protection plan. Called the number. 2 hour wait until I finally hung up. Called again - got disconnected.
Called the next day waited 25 minutes. Got transferred to someone and they were not the right person. That person gave me 2 other numbers to call both of which were disconnected. Finally called the store where I bought it from and found out it did not apply to the broken handle on my refrigerator. The person who sold the extended protection plan failed to tell me all it did not cover.

Bought a new Refrigerator. Paid for a 3 year extended warranty. Ice maker stopped working. Called them and they couldn't find the warranty on our refrigerator. I sent them a copy of the receipt clearly showing we bought it and it was paid. They scheduled a repair and then cancelled it. The ice maker started working again so we let it go. Now stopped working again and called. Was told wait time was over 15 minutes and they would call me back. Expected time for return call 3 - 4 hours. Best solution Home Depot from now on.

Made warranty claim and appointment for 4year old $4k refrigerator No one showed up. Managers in warranty center (Eric) is a joke. OVER 2 WEEKS NOW NO SERVICE APPOINTMENT and had to buy a small frig for eggs milk and prescription medicine that needs to be refrigerated.
Don't know how this company ever got this big with this management and customer service. Never will buy anything from Lowes again

The warranty does not work like they say it does. You appliance can go down 3 times in the first year and then it has to go down 4 more times before they will buy it out. A&E service was scheduled to come out and the confirmed at 6:30 am that my appointment between 8 and 12, at 11:35 they did a computer call telling me to call back to reschedule. I don't know how many times my fridge has to go down before they offer a buy out like they say

My Maytag washer stopped working so I reached out to Lowes to make use of the extended warranty. Can you believe they only have one service center in the area and it took them two weeks to get to me. Then another 2 weeks to order a part and have Maytag approve it, then another week and 1/2 to install it. This is not acceptable. It stopped working again so I called the same servicecenter who gave me an appointment two weeks out. I gave up and called a local repairman who came the next day, ordered a part (lid lock) and my washer was back in business in a short period of time. It cost a bit more than the extended warranty but well worth it to have my wahser back. I complained to Lowes but they don't care.

We purchased a nice SS refrigerator from Lowes Oct. 2020 and purchased the 5 year extended warranty. Late Sept. 2021 the compressor went out. Lowe's Claims - and I really wished I knew which warranty company is actually behind these warranties claims we poured water over the outlet that the fridge is plugged into and that is why it's broken. And they deny the claim. 1. the fridge isn't anywhere near water, nor is the outlet. 2. Who in his right mind would walk up to an outlet and pour water over it?
Right now I am holding for about 40 minutes because the store told me I HAVE TO go through the claims number. Store cannot do anything about this. Waste of money and time. Actually ALL warranties that are related to home warranties are just that - A WASTE OF MONEY AND TIME.

This so called "extended warranty plan" is a scam. Lowes should be ashamed, but they are not. They should be held accountable for selling something that is not what they say it is. Trying to deal with Lowes and National Platinum Service appliance repair on the phone is a joke... a one-way street. Same goes for the service techs who never show up to do the work and never answer the phone. Even if you are fortunate enough to be rewarded with "a buy back," you will receive a gift card. In other words, you will receive a gift card that you will have to use at this same company, another one-way street. You will be making a huge mistake in buying an appliance and extended warranty from Lowes. A company is only as good as its products and service.

2016 (December) purchase Samsun induction range ($4000.00). Purchased 5 years warrantee. First range when unboxed had shattered top. Had to order from factory. I paid 4 months payments without a stove.. Installed in April 2017. Two stovetop eyes stop working July 2021. Began August to get it repaired using Lowes Advantage plan. Been to store five times, Stayed home five times waiting for repairman, now it is Thanksgiving and nothing to cook on. My wife and I are fed up.

But thousands of dollars worth of appliances from Lowe’s. Bought the warranty with each appliance. My whirlpool refrigerator started freezing the food. I contacted them finally a repairman came out said he had to get the part and wait another week the part was replaced. Then my freezer stopped freezing in my refrigerator will barely go below 40° sit on maximum. After ours an hours on the phone. They set me up with an appliance store here in town. Well I called them and they said we can’t work on whirlpool we’re not licensed we told Lowes that. So back on the phone hours of wait. They said in two days you should be hearing something about a buyout. Well that has now been a week ago and two more phone calls every time I called they said will be two days four days six days. And on top of that with the buyout it’s just a merchandise card I still have to re-buy through Lowe’s! Never ever again. If I even get my refrigerator replaced. It’s a scam.

Was told they did not have anyone in my area to service my Frig/Freezer. Why sell an extended warranty if no one can service it.

I called at the beginning of August for service.. now I had purchased this stove on 2-15-20... today is 10-6-21... it was a year and a half old... the glass on the door shattered... it was not on and it had not been used at all that day... the glass got all over the baby in the walker...
I called service man.. he came out took pictures said he'd get back to us. During that waiting period I had been getting an error code F10... I started getting it about 7 months after purchasing it... but it was not often... maybe 1 or 2 times a month... id just unplug it and start over... (this is about the 5th stove I've purchased that has done this) I didn't want to deal with the service center bc its horrible service... So after a constant battle to keep the stove on just long enough to cook a meal I made another call for this issue... still waiting for the glass to be replaced of course... I got an email stating that on August 8th the service man would be out for replacing the glass... he never showed up or called... so I waited till after 7pm... called the store they said they'd get back with me. Two weeks later still no word about repair. Its been 3 months without a stove to cook on with a family of 8 to cook for. I've called and I was literally on the phones 3 hours waiting to get a person and never did... not 3ven a call back... So today 10/6/21 I called the store... a manager took my info and he called service advantage and called me backed. He said since the parts are on back order and they are so backed up they are going to do a buy out where they give u a gift card for the price u paid for the stove.. however they DO NOT take into consideration that prices have gone up... ok im fine with that but I paid 139.39 for their extended warranty that I didn't even use the warrenty...
So now I'm getting $591.55 on a gift card so I have to buy another POS stove from ur Store. WHY do they make a decision without talking with u first. NOW I'm out the $139.39 I paid for this extended sucking service... Theres no way to even find a stove at 600.00 at this time... I can't believe that this service plan is allowed to be purchased due to the lack of services. I want my extended warrenty money back as well bc I never got to use the services..

The customer service department at Lowe’s provides NO service at all. I bought a dishwasher, a microwave and a fridge. The salesman suggested I buy an extended 5 year warranty. It was supposed to cover items between 1000 and 1500 dollars. When the dishwasher needed a small repair they sent a service person to fix it. When my fridge ice maker broke they informed me that since I had used the warranty for the dishwasher it could not be used for the fridge. Since the cost of the dishwasher was 500 dollars the warranty should not have been activated. Despite numerous attempts they refuse to cover the fridge even though they acknowledged that the service department was in the wrong for attaching the warranty to the dishwasher. Be forewarned. The warranty is a scam.

What a nightmare . Still waiting three weeks to get my Samsung refrigerator repaired . Purchased the warranty , but Lowes has no communication with the service providers that they use. I could have had this done on my own three weeks ago
Lowes sets a repair date, you stay home and wait and the service provider doesn't come because they are not getting the same information from Lowes.
This happened three times! Lowes refuses to pick up a phone and communicate with the provider all of which do not care about your problem. Lowes makes promises that they ust can't and don't keep !What a scam ! Never again

We purchased a Range from Lowes with a 5 year extended warranty. During the first 4 years, we had to call for service about 5 times to fix different parts. This last time Lowes could not find the parts. We waited a month (we had to call them every week and was told that the parts were on the way) before we were told that parts were not available and we would be refunded the cost of the stove. We were sent an email and told to expect a refund within 10 days. Twenty days later and after numerous calls to warranty department, we still have not received he refund. Each time customer service stated to us that the credit was mailed to us. We even received emails from Lowes stating that the credit was mailed and we would be receiving the credit in the mail, It's been over a month and we have not received the credit to purchase a new stove. We have been with out a stove for 3 months. We have 3 kids and need a stove. We can't afford to purchase another without the credit.

I bought a Maytag washer and dryer from our local Lowes and purchased a 3 year extended warranty. Last week the agitator broke off.

Called the Warranty Number provided and waited on line for an hour or more and they set me up with National Appliance Repair for a serviceman to come out and repair my washer the following Wednesday. I received a call from them 2 hours before the scheduled time telling me to ignore the message from the Warranty Office because the serviceman would not be there. I am a widowed single woman holding down a full time job and my washing machine that isn't even 3 years old is out of commission. They refused to even come out after I expressed my dissatisfaction with their service.

So on Thursday I called the Warranty Office again and they set me up with another serviceman for next week. Lowes extended services are complete crap. They hire low lives to repair their products and they don't care about customer service. I looked up this new serviceman online and what I found out is he doesn't even return phone calls or doesn't show up.

My next step is to call corporate Lowes and complain that if my washer is not fixed in 2 weeks they need to provide me with a brand new washer for a part that could have easily been fixed by a reputable serviceman. Next call will be to Maytag for their cheap parts in their washers.

User's recommendation: Do not buy any appliance from Lowes and do not buy an extended warranty.

Store Location: Indianapolis, Indiana

I am disgusted with Lowe’s and their Service Advantage program. Our 22 month old LG refrigerator went out on May 15th. We are scheduled for repair June 4th, 3 weeks later. This is absolutely unacceptable! We have purchased Lowe’s appliances for many years but this is the last we will deal with them.

Review: On December 31, 2010 I purchased a Frigidaire dishwasher from Lowe’s. At the same time, I took out Lowe’s Extended Protection Plan.

The Extended Protection Plan is my biggest problem. On May 1st, my dishwasher stopped pumping the water out. On May 2nd I called a local repairman I have used in the past. He was at my house an hour later. Because of the price of the parts, he suggested I use my warranty. I called Lowe’s Service Advantage and that’s when my problems began. An appointment was set for the next day and I thought “Great”. The next day, the service provider called and said he other things to do, that he knew what was wrong and he would order the part and fix the machine on May 14th. He never showed or called and I started trying to get some answers from Lowe’s Service Advantage and the local Lowe’s store.

The Lowe’s Extended Protection Plan is a farce. It is set up so that the customer will be without their appliance for at least two weeks. In my case, I am almost six weeks out and am no closer to getting my machine fixed than I was on May 2nd. Lowe’ service people tried for three days to contact a non-responsive service provider while I was left hanging. Nobody bothered to get back to me. After more than two weeks and a big runaround, I wrote the president of Lowe’s a letter. All that got me was being assigned to an “Executive Assistant”. He was not any better at communicating or getting anything done then the people at Lowe’s Service Advantage.

In the end, I had to start all over again with a diagnostic service call on May 20th from a new service provider. Welcome to at least another two weeks without a dishwasher. This service provider is as bad as Lowe’s. After 5 phone messages and one email, they still have not responded with a scheduled repair date. This week will be four weeks since their man made his initial diagnosis.Desired Settlement: Repair or Replacement