Lowes Warranty Advantage

If I could give "Negative Rating" I would, thus the single star. Our Maytag washer (only two years old) suddenly died. Contacted warranty program. Technician was sent out, and the part was ordered and of course it was on backorder and not sure when it would come in. After numerous calls to warranty company they decided to send the "WRONG" part just to satisfy us, I guess. Long story short, machine was deemed unrepairable. So now the process of trying to get our refund. 20 plus hours on the phone to someone in the Philippines, a dozen emails and an equal amount of "LIES" from Assurant and we still have no resolution. Their favorite quotes are, "No problem", "I understand your frustration", "Let us escalate the refund for you", "It will take 2 to 3 business days", "It's already been processed, check you email and "spam" folder". ALL LIES! We finally got an email admitting there was a problem with the refund and stating that the "previous agent" had "cancelled" the refund order. Now today we were told, again, that it was a "mistake" on their end and that we should receive our refund by Monday. We'll see. Either way, we're done and will be seeking to file a "Class Action" lawsuit against them. I will never recommend this company to anyone. Oh and BTW, I do in excess of $50,000.00 a year in business with Lowe's and I'd have to say that I'm extremely disappointed in Lowes's for using this company for their warranty program. I'm more than likely going to go to the "Orange" store, or better yet, take my business to our small local businesses.

Our LG refrigerator went out on June 20, 2022. I called Lowes extended warranty service center on the 21st. They scheduled a technician from A&E Factory Services to come out on July 12th from 8-5. The technician came out, diagnosed the problem, ordered parts and rescheduled to come back out on 3 August to repair the refrigerator. Technician came to repair refrigerator on 8/3/2022. He had ordered the control board and a new compressor. While here he replaced the control board but not the compressor. About an hour after he left, the refrigerator started making noises, like a grinding and rattling. Finally it made some loud clunking sounds and then went quiet. The refrigerator does not work now. On 4 August, I called A&E to ask that the technician return to replace the compressor like he should have done the day before. I got their call center in India, I suppose. They told me to call Lowes to have a service appointment scheduled. I called Lowes' India call center and they scheduled another service call on August 17. We have now been without our refrigerator for over a month and it will probably be another month before we get it repaired, if they don't screw it up again. I have done the math and it is a whole lot cheaper to get a home warranty policy than to purchase the extended warranty service from Lowes. At least then you have some control over the process.

I had to give at least one star, but I'd give zero stars if I could. Brand new LG dryer, bought as a washer-dryer set on July 18, delivered and installed July 23. Dryer never worked right--the timer is messed up. I called and they told me that they will not authorize any service calls until I pay an independent HVAC company to come out and clean the vent, and then submit proof to them that we had this done. At the same time, the guy also suggested I go online and buy one of those DIY vent pipe cleaning kits. Very fishy. I explained to them that we had double-checked our venting and it's all clean. Additionally, I told him, the manual setting on the dryer works, but the timed feature is broken. They wouldn't listen, didn't care. I have submitted a protest to management, and they said someone will get back to me later this week. Yeah. Right. Not holding my breath. In the meantime, I have posted a complaint on the BBB and disputed the payment for the dryer to my credit card. Basically, they sold me a dryer-shaped box that doesn't do what I want it to do, and they won't fix it.

I bought a Bosch dishwasher from Lowe's along with their extended warranty. I had a Maytag before that and it was another horror story from day one but that's beside the point.

The top racks are not getting clean period. I have had a service man here six times and they say there's nothing wrong with it. Obviously I wouldn't call if there were no problem but there is. They send people who obviously are not qualified to turn a faucet much less try and diagnose a malfunctioning dishwasher. Now they want me to pay for the warranty service call since they have deemed my appliance working (which they will reimburse IF they find a problem.) This has been going on for months and I have no other recourse than the courts.

Horrible experience with Lowes repair contract. First don't buy Samsung please, worst appliances and second don't waste your $ on contracts. The repair companies they use are horrible, I been through hell and back to the point of nervous breakdown.. These people will drain you before you get any help!

Been WITHOUT a clothes washing machine FOR A MONTH.
BTW- we are a family of 5...so that's fun.
Assurant warranty continues to stall, asking OVER & OVER for me to submit proof of purchase & warranty, (both I have & done already) only to say they cant find either & will get back to me. 20+ phone calls later & 3 "escalations" & I'm NOWHERE near getting a working washing machine. I HATE LOWES. Absolutely LOTHE the place. Their products are cheaply made, overpriced, unreliable & their "warranty" is laughable.
I have purchased 2 extended warranties for this washing machine. It took so long to get service that the original plan expired! I was instructed that the claim could only be completed if I purchased another "warranty". $350 in "WARRANTIES" so far & NO WORKING MACHINE. Learned my lesson. Please don't make the same mistake as me readers.

More than $2,800.00 invested in a refrigerator. Bought the 5 year warranty along with other appliances. Refrigerator developed problems pretty quickly. The repairs were fast in response mostly. The 4th repair was NOT repairable per repairman. He called Lowes Advantage (warranty service at that time) while on the phone he handed it to me. The lady stated a check would be in the mail in the next 7 to 10 business days for the full purchase price including tax. This was in Jan. after many calls, many emails, Lowes send a gift card for $2,000 and the remainder on another gift card of over $800. NO CHECK ! I paid for this fridge with savings money cash. Now they was to give me a Lowes Gifts Cards of over $2,800 ? Lowes thinks I really want to spend $2,800 with them again? NOPE! I was informed since Lowes changed warranty programs this is all they could do. They changed programs while I was unaware. Of course nothing can be done. They won't change. Home Depot looks much better now.

I bought a washer and dryer from Lowes in Greer, SC on April 20, 2017. (My husband has bought a lot of supplies from Lowe's in the process of building our house) . This time the clerk asked us about a warranty. He said if I did not use the service for five years I would get a 30 percent refund. We bought the warranty. I called Lowe's on May 12, 2022 and was told it would take 60 days. I was NOT told I had to call within 60 days or that I HAD to call a warranty number myself which was never given to me. .
The way I understood was my refund would come after 60 days. When 60 days passed and no refund I called Lowe's again. This is when I was told about calling and given the warranty number. This was on July 8. After about two hours on the phone talking to a Grace and then Mike, I was told my 60 days had passed and therefore I could not get the refund and there was nothing they could do. I explained to them that I didn't know to call before the end of 60 days. I asked Grace to speak to her supervisor and she told me there was no person above her that I could talk to. Really! FYI, I had the original receipt and gave both of them all the necessary information. Also, how many people actually keep up with something that would not happen for five years.
I think this is a scam and maybe this should be reported to the Better Business Bureau or the police. This does not speak highly of Lowe's. I should have read the reviews before buying the warranty. I think someone at Lowe's should look into this. For anyone reading this beware!

I have the warranty, the Assurant people are terrible! I've been hung up on, and the service is terrible. I'm struggling to get a repairman to fix my appliance. The entire thing is a mess.

Purchased a Maytag top load impeller washer at Lowes. Also purchased the 5 yr extended warranty contract. 15 months later the washer failed just as we were entertaining out of town guests for ten days. Called for service and the tech showed up and said we had to have a new controller and user interface module. Heard nothing for 5 weeks. Called repair company and was informed that they are waiting for the parts. Three weeks later a service call was scheduled and then canceled because I didn't answer tech's phone call. Rescheduled and then tech was sick and rescheduled service call. A new tech showed up and installed the parts and proclaimed that the washer was repaired. Of course, it wasn't but the warranty service closed out the ticket. Scheduled another service call and when the tech looked at the washer he proclaimed it unrepairable. Heard nothing from Lowes or the warranty service. Called local Lowes and they scheduled another service call for the washer. They showed up and proclaimed it unrepairable also. Now a week later the warranty service hasn't received the report it needs to refund our money. Going on 4 months now. At wit's end being placed between appliance service providers and the warranty company.

In 2018 I bought 7 new appliances for my home and purchased 5 year extended warranties for each one. Evidently Lowes changed over their systems and wiped out all my warranties numbers needed to file a claim. My dishwasher has been broken for a month and the Assistant manager at this store has had not any luck helping me with the warranty company. I have asked to speak to the manager over and over but have been told he would call me back but he never does. I spent over $800 on warranties and now I have nothing. I insisted Lowes replace my dishwasher and then go after the warranty company for the claim and Lowes refuses to give me a new dishwasher. As far as I am concerned Lowes has committed fraud by not living up to the warranties I paid for. They stole over $800 from me for warranties I don't have. The warranty company says the system was changed over and they don't have access to my warranties that I paid for. Lowes Warranty said it is a big problem for customers who paid and need service but there was nothing she could do because my warranties are lost in the system.

I have had a technician come over at least 3X.. last technician came from A&E 3-1-22 and I have been waiting and waiting for the refund since it’s not repairable! I’ve called the protection plan who is now under assistant and yes they have no records or access to the appointments and stating I need a new appt! Absolutely not! I’m so disappointed.. prior to assurant no issues like this! I am Being told the same things over and over! Oh I will expedite the order and you’ll receive email within 48 hours! Lies lies lies! Oh and they refuse to allow me to speak with a supervisor! After I spoke to one on 5-21-22 and nothing happened as I was told!

I also bought a five-year warranty on three appliances purchased from Lowe's. Refrigerator stopped cooling on May 13, 2022...called for repair immediately and was given appointment on June 2, 2022...three days ago I received text message that appointment was rescheduled for June 16, 2022. I finally did an online chat with someone with the repair service who could not explain the delay other than to say no technician was available...fully expecting additional delays and have no resource other than to pay for repair visit out-of-pocket...I guess that's the Lowe's plan.

Same experiences as all above. Any attorneys out there?

A disgraceful useless policy. Called for service under warranty. Was on hold for 57 minutes. Appointmwas was set for 4 days out. Technician never showed up. They LIED to me and said we were not home. Bold faced lie. We never left our home. Sat there and waited all day. I called them, spoke to a manager who rescheduled 2 WEEKS out. This is unacceptable for a broken 7 month old refrigerator.
STAY AWAY FROM LOWES AND BUY FROM BEST BUYS WITH GEEK SQUAD WARRANTY. Never had a problem with them in many years with multiple products.

Please save your money and the aggravation you will get from this complete cluster of a Lowes warranty.
Waiting on hold for hours (no exaggeration)
Barely English speaking representatives
Asking for a supervisor has you disconnected.
Cannot find your warranty is a standard response even if you have the warranty number
Straight up lie that they will call you back or email you.
Above are just some of the benefits of buying this crap warranty program.
Please do not buy the warranty.
Head to Home Depot.

DO NOT purchase an Advantage warranty on a major appliance from Lowes. Our refrigerator was giving us problems and I contacted Lowes warranty department who sent out a tech who said the problem could not be repaired and that we would be contacted within 7 days concerning a settlement. In the meantime Lowes turned over management to a company named Assurant. When I called the warranty department to check on the status and put on hold for over an hour, I was told all the records concerning claims prior to May 1st were lost and to call back in a few days. I called back in a few days and they were still clueless. I guess I will go camp out in the store manager's office to see if I can get some help. WHAT A MESS

I would not recommend Lowe's protection plan service any longer or Lowes appliance without a protection plan. My husband and I have been an avid purchaser of major appliances from lowe's mostly because of the protection plans they have and the service we received in the past for repair services. We have had to call 7 times for our fridge to be fixed and get the repair done through out Lowe's protection plan in the last 4 years without an out of pocket expense. We even purchased a 5 year plan. Since I have called 7 times I am very used to dealing with kind, informative, and responsive team members. However, Lowes has changed companies who they have the protection plan service. I know that they have changed companies because now I had to wait 4 HOURS to talk to someone, they were going by a horrible new script and had horrible non English accent which was hard to understand. In the past I have always talked to someone within 30 minutes, talked to a person with an American English accent. I get confirmations for the repair service request previous with the name Lowe's Service Advantage. Today, I got a confirmation service repair email ticket from a company called Assurant. This new company asked me very different questions that I was used to even questioned my marriage and who I was calling for and what appliance. In the past I usually just give my protection plan #, item # and Model #. Then one last item... The Lowes protection plan Advantage employees had to give me this long drawn out disclaimer verbally before they would schedule my repair. This didn't happen with this new company. The new company also wasn't' going to give me a confirmation/ ticket # for my request and I had to chase after this #. I'm used to automatically getting the confirmation with the previously better company. I talked with my husband and we will not be purchasing appliances from Lowes because we will not have an appliance without a good service protection plan. I will not deal with waiting 4 hours and the headache it was. I'm very scared if we will even get the service repair we requested and scared I'm going to have to call all over again and wait 4 hours. Seriously upset. Previous to our fridge protection plan we have had for 6 years protection plans on washer and dryer. I can't image experiencing this on all my appliances in the future. I dread it.

Warranty is as good as a turd in the turlet. Don’t buy it, it will stink up your life.

Expect to be on hold for 1-2 hours each time you need to call but rest assured, “your call is very important” to them. Then wen you finally reach them, good luck understanding them as I struggled due to a heavy non-English speaking accent. Finally got a service visit scheduled for a 4 hour window so I took the day off to be available and hopefully get my home water heater repaired to take a warm shower. The day finally arrived, and to my surprise another turd dropped on my lap when they didn’t show. Back on the phone for another hour wait to schedule another appointment and low and behold, another giant turd of a no-show appointment. I’m gave up, going to buy a new one at Home Depot instead. Not worth my time. Lowes should be called “Poop Hustler” instead.

It has been impossible to reach anyone with the extended Lowe's warranty program. I contacted the manager Mike at the Lowe's in Cross Lanes, WV, and he was NO help at all.
I have waited over an hour multiple times and still on hold currently.
What a joke! Never buy the extended warranty from LOWES...