Loyal 9 Marketing LLC

We appreciate you taking the time to reach out to us with your concernWe have multiple notes regarding conversations with [redacted] Our representative [redacted] has spoken to Jason as recent as September Please give us a call at your earliest convenience to address this matterOur program was introduced to Jason over a screen shared meeting where you are able to visually see all of the work we have done for your company since you have been on boardOur contact information is [redacted]

We have been successful in contacting the customerUpon contact, we have reviewed the account and services being providing since Mr [redacted] has been on boardWe are continuing to maintain constant communication with Mr [redacted] in order for him to further understand the program as we continue building his business' online presence

I thank you for your time and your response to this matterI apologize if you felt uncomfortable with our representativeWe strive for excellence with all our clients and would not misrepresent ourselvesWorking on Google listings for clients is a part of our many services for clients and the 'one' that everyone recognizesAll together this we did return phone call(s) made after business hours by owner, not the purchaserWe have completely refunded this purchase since we were notified [redacted] did not have consent to make purchases for the businessWe take this very seriously, we are not currently providing any services for this businessIf you choose to complete services on a later date please feel free to contact us, as we would be more than happy to assist with any matterThank You for your patience in our responseI thank you for your time and your response to this matterI apologize if you felt uncomfortable with our representativeWe strive for excellence with all our clients and would not misrepresent ourselvesWorking on Google listings for clients is a part of our many services for clients and the 'one' that everyone recognizesAll together this we did return phone call(s) made after business hours by owner, not the purchaserWe have completely refunded this purchase since we were notified [redacted] did not have consent to make purchases for the businessWe take this very seriously, we are not currently providing any services for this businessIf you choose to complete services on a later date please feel free to contact us, as we would be more than happy to assist with any matterThank You I thank you for your time and your response to this matterI apologize if you felt uncomfortable with our representativeWe strive for excellence with all our clients and would not misrepresent ourselvesWorking on Google listings for clients is a part of our many services for clients and the 'one' that everyone recognizesAll together this we did return phone call(s) made after business hours by owner, not the purchaserWe have completely refunded this purchase since we were notified [redacted] did not have consent to make purchases for the businessWe take this very seriously, we are not currently providing any services for this businessIf you choose to complete services on a later date please feel free to contact us, as we would be more than happy to assist with any matterThank You

RevDex.com: I spoke with Rebecca [redacted] at loyal on Monday aug Her response is that I should continue in their program and pay additional monthly installments This is not a resolution to the problem I own a small business and I am swamped with calls in the spring from companies promising to improve my Google ranking Against my own gut instinct I listened to the loyal salesperson I was told that after a six hundred dollar down payment and three monthly payments of 169$ that I would be on googles first page of landscape contractors in the [redacted] area 1100$ is a large investment for my company I would never agree to an open ended credit card for monthly withdrawals What would loyal9s incentive be to get the job done Bottom line is that the salesperson lied to get the sale Loyal took my money and did not come through on their promise Now they want more money No way You can tell loyal that people end up in hell for lying and stealing

I am rejecting this response because:My wife was in laborSo I didn't have time to call back.I will call back and see what agreement we can come up with Regards,

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have received communication from Sue, who promised I would get a full refund to cover my bank fees, but I have yet to receive anything. They said it may take up to a week to actually hit my account. I do not consider this matter resolved until I receive the funds in my account. Regards, [redacted] ***

We believe this complaint was made in attempt to harass our place of businessWe do not carry these price points as well as all of our calls are recorded and monitored for training and compliance purposesWe are certain this is not a client of ours with the information provided, exhausting all attempts to contactPlease assist us the best way possible in resolving this complaint

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I thank you for your time and your response to this matter. It is very important we get a hold of Mr*** We have attempted to contact him via phone and email various times to be able to process any resolutionPlease give us a call at your earliest convenience###-###-####

Complaint: ***
I am rejecting this response because:i had to hire another company to handle all of this ,plus by me doing my own investigating nothing wasn't done I repeatedly try to contact this company and I was always told that they are in a meeting will call you back never here from them I was also told that it takes months or better to go thru all the search engines which was a lie ,because the other company did it in daysthen try to contact them on facebook but they blocked me.just want my money back
Regards,
*** ***

We appreciate the business taking time to address these concernsWe have been in contact with this company regarding this matter pending a full resolution

We have attempted to contact Liz Baldwin regarding these concernsI do see an open customer service ticket with our companyPlease contact us regarding this matter at your earliest convenience at ###-###-#### or you may email me at ***Thank You

We appreciate you taking your time to address this concern regarding your account with usI have reviewed your account & have discovered the concern marked as resolvedUnderstanding your frustration, we have been committed to providing excellent customer service with from our business to
yoursIf there are any other concerns in the future, please do not hesitate to contact us at ###-###-#### or simply email us at ***Thank you once again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Hello ***, I couldn't help but to reply back to these wrongfully accused allegations against our company, staff and business owners at Loyal MarketingThe services you hired Loyal Marketing to complete for your company were completed and services were renderedThe services were not to
your satisfactory and because they were not I did comply with a refund for the hosting for the website for months, I did not comply with a full refund for the website since the website was built and published. *** . You were making edits to the website which indicates that we did build you a fully operating website that you can make edits toWe also cleaned up your online information and re published your business information on directories and you did get a listing report that showed all directories and the progress of those via emailGoogle is a luxury services that you don't pay for and did not pay forWhich you also made changes to and submitted photosAll in all sir with all do respect one of our last conversations you and I were on a screen shared meeting where you shared my screen and was able to see everything that we did for youYou got upset with me because you sent me the wrong photos which I showed you on the screen sharing meeting and if you felt I was being child like sir I apologize I was simply trying to show you that the photos that I placed on the website were the ones that I got directly from youOn that same conversation I knew that you were upset with not me but with my agents as well and I truly feel no matter what I have said or what I could have done you had a bad taste in your mouth and nothing would be able to clear that outWhich leads us back to cancelled services and you wanted a full refund, I complied with the hosting refund of months for your website and one month of citationsI am sorry we left off that way and I wish you would have called me back before you wrote thisI am sure we could have resolved this among one anotherHere at Loyal Marketing we have plenty of happy customers and like every business sir you have ones who are notI am sorry you were one of those and I wish you and your company the best. (Attached is the proof that you have been powerlisted with the citations programThis is proof services were rendered for the $99/mo)

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The check was received 4/1/
Regards,
*** ***

The original purchase was made with a checkWe have sent the entire amount of the orginal purchase for $one-time charge via postal mailWhen processing a check transaction whether a purchase or a refund, takes longer than credit card refundsSincere apologies for the delay, you should be
receiving youe refund within the next weekThank you for your business

[A default letter
is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***.I accept the business's response to resolve this complaint
Regards,
*** ***

[redacted] you have been speaking to our representative, we have notes as recent as last week. You disconnected the call with no acceptance to us showing you what has been done and services that have been rendered. We are always more than willing to show proof but will need the business owners' collaboration in allowing us to show him everything. We have completed, claimed and verified various listings since the company has been on board with our services which would lead us to believe the second company that was hired would be using the work we have done and picking up from where we left off. Please give us a call directly, as we have been attempting to contact you but no return call has been made. [redacted] Thank You in advance for your call back.

We have resolved this complaint via phone with customer. If there are any further questions, please feel free to contact us regarding any additional concerns at [redacted]