Loyal 9 Marketing LLC

We have resolved this matter directly with [redacted]. Please let us know if there are any additional questions or concerns. Thank You for your time and patience in this matter.

When servicing business owners with a virtual product, our number one priority is providing excellent customer service. Upon reviewing your account notes, we have been attempting to reach you after the first appointment scheduled to review your account on December 24, 2014. Normally your first...

appointment isn't until 6 months, as informed by your Senior Marketing Analyst on November 21, 2014. Originally on the screen shared meeting when the product was purchased for the business, we explain the amount of work being completed. It has only been 7 weeks since we have start syndicating the correct business information for your visibility to increase. Please give us a return phone call at ###-###-####. We have also sent emails regarding your missed appointment on December 24, 2014, as we are eager to help your understand a little better the services we have been providing to you.

Contact has been made with customer. We have mutually resolved this matter. Dispute has been opened with customers' financial institution; we will be providing necessary documentations for our chargeback department to assist with dispute. Thank You

We have issued a full refund on the account due to the customer not understanding the services thoroughly. Join.me is a screen sharing program where we are able to share our screens with the business owner and assist them in understanding exactly how the program works, with real-time, live reporting...

and search engine results. We apologize if you felt mislead in any way that were are affiliated with Google. All of our invoices, receipts and description on your credit card statement states our company name. Our agents also read a compliant script after every purchase. At this moment we have stopped all services on the account with a full refund issued. As we aim for excellence in customer experience and we are always more than willing to comply with a solution to any concern. We believe this was a huge misunderstanding of our software and services. If you wish to seek further understanding, please feel free to contact at the information provided on your receipt or at ###-###-####.

We appreciate you taking the time to reach out to us with your concern. We have multiple notes regarding conversations with [redacted]. Our representative [redacted] has spoken to Jason as recent as September 2015. Please give us a call at your earliest convenience to address this matter. Our program...

was introduced to Jason over a screen shared meeting where you are able to visually see all of the work we have done for your company since you have been on board. Our contact information is [redacted].

We have attempted to contact [redacted] various times via email and phone regarding this complaint. We have notes on the account regarding the activity and communication in which we have marked as solved. The program does take time to work in which Ms. [redacted] did not allow us the proper...

time frame to complete the services for her. She has confirmed she was aware of the time frame. We have issued a refund on the account for one of the monthly payments made to the account for the frustration as a courtesy and then closed support ticket as solved. We are always more than willing to comply with seeking a solution for our customers. As we take our customers' experience with us very seriously. Please reach out to us with the information provided to you last Tuesday on our last phone call, or you may contact us at ###-###-####.Thank You

This concern has been resolved directly with the business owner. We have ironed out any concerns and have now marked this is as closed. Thank your time and patience.

Complaint: [redacted]
I am rejecting this response because: the person I spoke to ([redacted]) only offered a refund of the $149 and $169, not the $899. She said they had done too much work already on my behalf. Well when you gone online and search  my company, there is no change that I can see. My listing even still comes up with an address I haven't used in 5 years! But this point is mute and their claim of behind the scenes work is mute. This is not a case of simple miscommunication as they report. Its a case of misrepresentation. I never would have authorized payment of the $899 to begin with if I had know there was an additional monthly charge of $169. I want a full refund of all charges. As I saw from this company's response on the Revdex.com site to other complaints - they offer a 100% money back guarantee.
Regards,
[redacted]

Since received we have been attempting to contact Mr. [redacted]. We have made numerous phone to the phone numbers provided on the account. We apologize for any frustration of not have all the work handy from your account manager. However we do need to be able to have a review on the account, to...

be able to fully understand the services applied to the business. We hope to hear from Mr. [redacted] at his earliest convenience.

We appreciate you taking the time to reach out to regarding your complaint. However since we have received the complaint, we have not been able to get a hold of you. Please contact us at your earliest convenience. ###-###-####

Performed a screen shared [redacted] meeting with [redacted]. We have come to an agreement. Concerns on appointment were not concerns listed in complaint. Customer will be removing the complaint. Refunded $169.00 for the last months' (sept) payment, as a sign of good faith.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. But this company is a scam company.

We have attempted to resolve this with Jeremy so we can come to a resolution in which ever way is best. We have called both numbers we have on file and left multiple voicemails which are ###-###-#### and ###-###-####. Also, we have sent him the following email:5:16 PM (23 hours...

ago)to [redacted]Hi [redacted]I hope all is well. I have been attempting to reach you in regards to your account with us. I have received the message noting that you are dissatisfied and would like to speak to you so that we can resolve the issue together. Please give me a call at your earliest convenience at ###-###-####.Kind Regards,"However, we have not received a response, either by email or phone call from any number.

We have been in contact with Mr. [redacted]. Please be advised we have issued a refund of the total amount requested. We apologize for any inconvenience this may have caused. Please contact us at [redacted] or email as at [redacted] for further assistance. Thank You.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,

We have attempted to contatct [redacted] on numerous occasions to assist with this matter. The is the first form of contact we have received from Mr. [redacted].  We are always more than willing to assist in providing information or assistance on their purchase. We have refunded Mr. [redacted] the full...

amount of $149.00. Although services have been rendered, this is not the type of experience we wish our clients to have. If you have any questions or concerns, please visit our website [redacted] for contact information via email or call us at ###-###-####.

I am rejecting this response because:this is not a resolution. I will  contact person I was contacted by, and then see if there is a satisfactory resolution.
R

We have been successful in contacting the customer. Upon contact, we have reviewed the account and services being providing since Mr. [redacted] has been on board. We are continuing to maintain constant communication with Mr. [redacted] in order for him to further understand the...

program as we continue building his business' online presence.

I am rejecting this response because:My wife was in labor. So I didn't have time to call back.I will call back and see what agreement we can come up with.
Regards,

This complaint was made in error. Apologies for any time wasted. We have a great relationship with the business owner, Mr. [redacted]. He is not cancelling service and wishes to continue with services.