Loyal 9 Marketing LLC

We are in contact with the customer, and plan to do everything we can to resolve this matter. Please note our account manager has been actively communicating with Ms. [redacted]. Thank you for your time in addressing this matter. We take every concern seriously, and plan on taking this matter as an...

example to further improve our services.

Better Business...

Bureau:
I spoke with Rebecca [redacted] at loyal 9 on Monday aug. 10.  Her response is that I should continue in their program and pay additional monthly installments.  This is not a resolution to the problem.  I own a small business and I am swamped with calls in the spring from companies promising to improve my Google ranking.  Against my own gut instinct I listened to the loyal 9 salesperson.  I was told that after a six hundred dollar down payment and three monthly payments of 169$ that I would be on googles first page of landscape contractors in the [redacted] area.  1100$ is a large investment for my company.  I would never agree to an open ended credit card for monthly withdrawals.  What would loyal9s incentive be to get the job done.  Bottom line is that the salesperson lied to get the sale.  Loyal 9 took my money and did not come through on their promise.  Now they want more money.  No way.  You can tell loyal 9 that people end up in hell for lying and stealing.

We believe this complaint was made in attempt to harass our place of business. We do not carry these price points as well as all of our calls are recorded and monitored for training and compliance purposes. We are certain this is not a client of ours with the information provided, exhausting all...

attempts to contact. Please assist us the best way possible in resolving this complaint.

We are in contact with the business owner, [redacted]. We apologize about the frustration of feeling the need to get our attention through the Revdex.com. We have been contacting and emailing you various times since you have come on board. Simple miscommunication. Scott has advised us he will be...

contacting me back. Complaint has been opened and in process of being resolved. Thank You

Sir we do see a response from Bonny to you. Hello [redacted], In the Revdex.com complaint, you will find the receipt confirmation of refund processed. Although your card have been switched to inactive. Your bank is obligated to return those funds to the proper account. I have already initiated the refund electronically. There will be no mailed out check. Please check with your bank and provide them the appropriate screenshot image I sent for proof.  You do have to speak to your bank regarding these funds. My merchant has confirmed the funds have been released back to you. Your bank has to reallocate those funds to your account with the new card number. This can be performed easily on their end. Due to the escalation of this matter, & he say she say concerns, we felt it necessary to send the funds electronically for recording and documentation purposes. The screen shot images of proof of refund has been sent and in this Revdex.com thread as well. The best thing for us to do would be have a three way call with your bank rep, our billing director and yourself, which can ensure it being on a recorded line and with no miscommunication. If you are not willing to do so, you may proceed with providing the proof that it was refunded to them so they can properly reallocate those funds to you. Also, please do not break communication by messaging Bonny directly, we wish to have all communication recorded properly. Let us know what time & day is best for you, if you wish to perform the three way call.

I thank you for your time and your response to this matter. I apologize if you felt uncomfortable with our representative. We strive for excellence with all our clients and would not misrepresent ourselves. Working on Google listings for clients is a part of our many services for clients and the...

'one' that everyone recognizes. All together this we did return phone call(s) made after business hours by owner, not the purchaser. We have completely refunded this purchase since we were notified [redacted] did not have consent to make purchases for the business. We take this very seriously, we are not currently providing any services for this business. If you choose to complete services on a later date please feel free to contact us, as we would be more than happy to assist with any matter. Thank You for your patience in our response. I thank you for your time and your response to this matter. I apologize if you felt uncomfortable with our representative. We strive for excellence with all our clients and would not misrepresent ourselves. Working on Google listings for clients is a part of our many services for clients and the 'one' that everyone recognizes. All together this we did return phone call(s) made after business hours by owner, not the purchaser. We have completely refunded this purchase since we were notified [redacted] did not have consent to make purchases for the business. We take this very seriously, we are not currently providing any services for this business. If you choose to complete services on a later date please feel free to contact us, as we would be more than happy to assist with any matter. Thank You  I thank you for your time and your response to this matter. I apologize if you felt uncomfortable with our representative. We strive for excellence with all our clients and would not misrepresent ourselves. Working on Google listings for clients is a part of our many services for clients and the 'one' that everyone recognizes. All together this we did return phone call(s) made after business hours by owner, not the purchaser. We have completely refunded this purchase since we were notified [redacted] did not have consent to make purchases for the business. We take this very seriously, we are not currently providing any services for this business. If you choose to complete services on a later date please feel free to contact us, as we would be more than happy to assist with any matter. Thank You

We thank you for taking the time to address these concerns. We have been successful in contacting you via phone. Please be advised your refund is processed and will arrive back to your account in 7-14 business days. Each review good or bad gives us an opportunity to enhance our support and products....

If you have any further questions, please do not hesitate to contact us at [redacted]. Please also look out for the confirmation emails we sent to you regarding the conversation earlier with your account manager.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have received communication from Sue, who promised I would get a full refund to cover my bank fees, but I have yet to receive anything. They said it may take up to a week to actually hit my account. I do not consider this matter resolved until I receive the funds in my account.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is un satisfactory to me until I receive a complete detailed statement of charges and services provided by Loyal9 to me from date of inception to termination date. As of today April 19, 2017 at 3:04 Pm I finally have confirmation of $724 dollars credited back to my account from Loyal9. This matter is not considered solved until I receive a full complete detailed statement from Loyal9 in writing either to my mailing PO BOX address or email. Thank You! 
Regards,
[redacted]

We appreciate you taking the time to express your concerns regarding your account. Our representative has been attempting to contact William Johnson regarding this matter. We have mailed out a physical check for the approved refund. Please contact us at [redacted] or email us at [redacted]...

to confirm when you receive the refund.