December 27, Account: [redacted] Re: Case Number: [redacted] Dear Ms***, I am so sorry that you did not receive your shipment on 12/24/as advised in the correspondence from 12/20/ We did ship out your package correctly on 12/20/per tracking number [redacted] Unfortunately, per ***, as of 12/22/your package was incorrectly sorted at their facility and [redacted] indicated that this may cause a one business day delayYour shipment is currently in transit and will be delivered on 12/28/ Additionally, I processed a refund on 12/27/for $which will go back to your [redacted] ending in Please allow 3-business days for the refund to post back to your cardThere is no need to return the merchandise back to us I have also submitted your request to be removed from our mailing listHowever, you may receive 2-additional catalogs until our current mailing cycle has expired If you continue to receive catalogs, our company does purchase mailing lists from outside sourcesIf your name appears on one of the lists received, additional catalogs may be sentTo be removed from all catalog mailing lists please write to: [redacted] Or online at the [redacted] website www.dma [redacted] .org If you should have further questions, I can be reached at [redacted] or through my email at [redacted] @ltdcommodities.com Sincerely, [redacted] Customer Support Specialist LTD Commodities Tell us why here
Initial Business Response / [redacted] (1000, 5, 2015/01/08) */ January 6, [redacted] We regret any inconvenience caused I appreciate the time you took in speaking with me directly on 01/05/ With reference to our telephone conversation, currently there is a balance of $from 11/14/for invoices [redacted] and [redacted] for $and $ According to our records our Collections Department has been trying to reach you from 04/24/- 06/19/and have left messages to contact them directly at [redacted] They are open from 7:A.M- 5:P.MCST Mon - Thurs and on Fridays from 7:A.M - 4:P.MCST and a live Collection Representative would be able to assist you Furthermore, the account was turned over to the Collection Agency on 06/23/since they did not receive any response from youWhen the account is turned over to the Collection Agency the matter must be settled with them and the balance must be paid in fullUnfortunately, we do not accept settlement of payment You had also indicated the products were of poor quality and I do apologize for itSince the products were of poor quality you would need to contact our Collections Department at the number provided in the correspondence and discuss it with them further If you should have further questions, I can be reached at [redacted] or through my email at [redacted]
July 27, size="2"> Account: [redacted] Re: Case Number: [redacted] Dear Ms [redacted] , I am so sorry for the inconvenience you encountered with your order placed on 7/5/Thank you for taking the time to speak with me on 7/25/to help resolve this issueOn 7/25/16, I issued a refund for $40.91back to [redacted] Please allow 3-business days for the refund to postIn addition, I issued a replacement on 7/25/via tracking number [redacted] and it was scheduled to be delivered on 7/27/There is no charge to you for the replacement You may check the status of the replacement by entering your confirmation number [redacted] and the last name of the shparty as it appears on the replacement orderJust click on Order Status in the upper right corner of our home page www.ltdcommodities.com Thank you for the opportunity to correct this issueI hope I was able to resolve your matter to your satisfactionIf you should have further questions, I can be reached at 847-***- [redacted] or through my email at [redacted] @ltdcommodities.com Sincerely, [redacted] Customer Support Specialist LTD Commodities Tell us why here
I would never recomend this place ltd commodities,you will get a delivery date that wont ever come,ltd blames the shipping company all they can says im sorry.Ltd didnt mind hitting my credit card min after my order though,that will tak eweeks to get backBUYER BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Initial Business Response / [redacted] (1000, 5, 2014/07/30) */ July 30, Account: [redacted] Re: Case Number [redacted] Dear [redacted] On behalf of LTD, please accept our sincerest apology Thank you for taking the time to speak with me on 07/29/ Per our conversation, when we received your mailed in order form the account number listed was [redacted] which belongs to the [redacted] SchoolThe order was placed under that account on 05/29/for $for the SINK OR CORNER SHELF-OVER THE SINK SHELF and was shipped on 07/02/and delivered on 07/05/We were notified by email indicating no one had ordered and the shipment will be sent back In addition, after extensive research we were able to locate your information that you have provided to us and we created your own personal account and placed the order on 07/29/The account number is [redacted] and the order number is [redacted] For all future inquiries please use the account number provided in the response Please allow to business days to receive itIf you don't receive your order by the 10th business day, please contact me directly and I will be happy to look into it for you We thank you for your business and look forward to doing business again in the near future If you should have further questions, I can be reached at [redacted] or through my email at [redacted] Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/12/09) */ December 9, [redacted] I regret the inconvenience caused My attempts to reach you on 12/and 12/8/were unsuccessful Please note for order confirmation [redacted] that you had placed online on 12/4/I do show all items are in stock and have all shipped on 12/8/via tracking number [redacted] The shipment is currently in transit and has a scheduled delivery date of 12/11/ Please keep in mind once the order has been placed and saved we are unable to make any changes to it as our system will not allow us to do itBy law we cannot charge the credit/debit cards until the order completely processes and ships out In looking further into your order status online I do show all items have shipped and I also show there is an order number [redacted] referenced to the confirmation number [redacted] Your card was authorized at the time when the order was placed on 12/4/for $and we settled on 12/8/for $If you should decide you no longer want the shipment you can refuse it upon delivery We will honor your request to stop sending catalogsYou may continue to receive catalogs until our current mailing cycle has expired Our company does purchase catalog mailing lists from outside sourcesIf your name appears on one of the lists received, additional catalogs may be sentTo be removed from all catalog mailing lists please write to: [redacted] If you should have further questions, I can be reached at [redacted] or through my email at [redacted]
January 12, face="Arial" size="2"> Account: [redacted] Re: Case Number: [redacted] Dear Ms [redacted] , Please accept my apologies for the unforeseen delay in your shipment and the unanswered emailsI tried to reach you directly on 01/10/17, however I was unsuccessful Your shipment was shipped on 12/1/per tracking number [redacted] On 12/7/a service disruption occurred and the shipment was sent back to us per ***Once we received the package back, we processed a replacement on 01/08/17, order number [redacted] and it shipped on 01/11/per tracking number [redacted] It is scheduled to be delivered on 01/16/by ***You can track your replacement on our website www.ltdcommodities.comPlease click on order status in the upper right corner of our home page, enter the confirmation number [redacted] and last name as it appears on the order I also show three separate refunds issued because we were unable to replace some of the itemsA refund in the amount of $was issued on 12/15/16, another for $was issued on 01/08/and the last one for $was issued on 01/11/These should be reflected in 3-business days on your [redacted] ending in I again apologize for the inconveniences this may have caused Lastly, I have also submitted your request to be removed from our mailing listHowever, you may receive 2-additional catalogs until our current mailing cycle has expired If you continue to receive catalogs, our company does purchase mailing lists from outside sourcesIf your name appears on one of the lists received, additional catalogs may be sentTo be removed from all catalog mailing lists please write to: [redacted] Choice Direct Marketing Association P.OBOX [redacted] , NY [redacted] Or online at the DMA's website www[redacted] .org I hope I was able to resolve your matter to your satisfactionIf you should have further questions, I can be reached at [redacted] or through my email at [redacted] @ltdcommodities.com Sincerely, [redacted] Customer Support Specialist LTD Commodities
Initial Business Response / [redacted] (1000, 5, 2014/04/02) */ [redacted] On behalf of LTD, please accept our sincerest apology Thank you for taking the time to speak with me on 4/1/ You had indicated you did receive your order on 3/29/and everything was fine I also show the QUEEN MATTRESS WEDGE was shipped on 3/20/via tracking number [redacted] and delivered on 3/29/ [redacted] via tracking number [redacted] I am glad the issue has been resolved to your satisfaction and we do appreciate your business as always In addition, due to the inconvenience you had experienced with our service I would like to offer you promotional code [redacted] $off $order good till 4/30/Please keep in mind the promotional code is case sensitive If you should have further questions, I can be reached [redacted] or through my email [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/04/02) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2014/12/12) */ December 12, Account: [redacted] Re: Case Number: [redacted] I sincerely apologize for the inconvenience caused Thank you for taking the time to speak with me on 12/12/ Per our conversation, you had indicated the $pending charge amount has finally fallen offHowever, the $is still pending and according to [redacted] you have to wait the days for it to fall offIf after days the pending charge does not fall off then you can file a dispute with [redacted] If you should decide to place the order the shipping time frame to your state is to business days as long as the items are all in stockPlease contact me directly and I will place the order for youWe do not accept [redacted] by phone We appreciate your business with us If you should have further questions, I can be reached at [redacted] or through my email at [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) No, the did not fall off, it was fully charged and deducted from my fundsThis says [redacted] needs to be reversed by LTDCan you view these payments? Like we spoke about [redacted] says to call back to file a non received item dispute Final Business Response / [redacted] (4000, 9, 2014/12/15) */ December 15, [redacted] I again regret the inconvenience caused My attempts to reach you on 12/and 12/15/were unsuccessful Per our conversation from 12/12/14, you had indicated the $pending charge amount has finally fallen off and the $is still pendingAccording to your complaint you are now indicating the $did not fall off and it was fully charged and deducted from your fundsIf both amounts are still pending then according to what you had discussed with [redacted] they have advised you to wait the days for the pending charges to fall offIf after days the pending charges does not fall off then you can file a dispute with [redacted] When the dispute has been filed with [redacted] , [redacted] will then contact LTD directly and will work with the Chargeback Specialist directly by providing the information that is neededWhen the resolution is taken care of you will be notified directly by [redacted] Unfortunately, I am unable to view these chargesThe Chargeback Specialist that works directly with [redacted] will be able to view them If you should decide to place the order the shipping time frame to your state is to business days as long as the items are all in stockPlease contact me directly and I will place the order for youWe do not accept [redacted] by phone We appreciate your business with us If you should have further questions, I can be reached at [redacted] or through my email at [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/04/16) */ [redacted] On behalf of LTD Commodities, please accept our sincerest apology Thank you for taking the time to speak with me on 4/16/ Per our conversation, our distribution center assigns the tracking numbers and determines how shipments will be shipped based on the size and weightI do show your shipment was shipped on 4/8/via tracking number [redacted] and was scanned in on 4/11/at the [redacted] hub [redacted] Since the tracking number was assigned to be transferred over to [redacted] Office that tracking number is [redacted] Please keep in mind our shipping time frame to your state is to business days which also includes the processing timeYou did advise your shipment has been delivered and I also show your shipment was delivered on 4/15/ [redacted] I have issued a refund of $for shipping due to the inconvenience you had experienced with our service back to your card ending [redacted] and to allow to business days for the refund to post back to your card I thank you for patronage and LTD looks forward to your future purchases If you should have further questions, I can be reached at [redacted] or through my email at [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/04/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you so much for the quick response, and for the refundI wish there were a way to retract this complaint completely as the speed with which my concern was addressed and the more-than-satisfactory resolution show that your company is more than willing to go that extra mile for the consumerPerhaps, then, it is for the best that it remain here Thank you again for all your help!
Initial Business Response / [redacted] (1000, 5, 2014/10/29) */ October 29, Account: [redacted] Re: [redacted] Dear [redacted] On behalf of LTD Commodities, please accept my sincerest apology for the delay you in experienced with the shipping of your orderThis is not the type of service that we strive to offer to our customers' Please be assured that this matter is being thoroughly researched with our warehouseWe thank you for bringing this to our attention so that we can get it corrected and make this right with you In follow up to our conversation this morning, 10/29/14; I will be issuing a full refund for your shipping charge in the amount of $back to your ***You can expect to view that on your next statementThe order shipped on 10/29/and is scheduled to be delivered on 11/1/ Should you have any other questions or concerns please let me know as I am more than happy to assist you Sincerely, [redacted]
0pt;">September 16, Account: [redacted] Re: Case Number: [redacted] Dear Ms***, I am very sorry you had an issue with your recent purchase of the [redacted] Thank you for giving me the chance to speak with you directly and correcting your issue for you on 9/14/ Per our conversation, I have issued the replacement, number [redacted] , for the [redacted] on 9/14/Your replacement shipped out on 9/15/per tracking number [redacted] and is scheduled to be delivered on Monday 9/19/by *** In addition, I have requested a catalog for you and please allow to weeks to receive itIf you would like to place an order in the near future your account number is [redacted] Thank you again for giving me the opportunity to resolve this issueIf you should have further questions, I can be reached at [redacted] or through my email at [redacted] @ltdcommodities.com Sincerely, [redacted] Customer Support Specialist LTD Commodities Tell us why here
Initial Business Response / [redacted] (1000, 5, 2014/12/26) */ December 26, [redacted] On behalf of LTD Commodities, we sincerely apologize for any inconvenience you may have experienced with our service Please know that LTD Commodities is always concerned when a customer tells us that some aspect of our service is unacceptable and we can assure you that your experience was not typical of the level of service we strive to provide Thank you for taking the time to speak with me on 12/26/ Per our conversation, I have issued three separate refunds for the SET OF PINT GLASSES-THE SMURFS for $and $back to your card ending in [redacted] that were placed on two separate orders for confirmation numbers [redacted] and [redacted] The refund for the ROCK BAND BEACH TOWELS-BEATLES was issued for $back to your card ending in [redacted] for confirmation number [redacted] for the unsatisfactory qualityThe refunds should post on the next billing cycle You had also advised the return label was received and you have shipped the box back to us per tracking number [redacted] on 12/26/ We appreciate your business and thank you for your loyalty If you should have further questions, I can be reached at [redacted] or through my email at [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/06/20) */ June 20, Account: [redacted] Re: Case Number: [redacted] , On behalf of LTD, please accept our sincerest apology My attempts to reach you on 6/4//and 6/17/were unsuccessful Please note I do show we did receive your responses on 5/29/and 6/6/We did respond back on 5/29/and 6/6/to the email that was provided in your response [redacted] We attempted to reach you by phone at [redacted] on 5/29/and 6/6/We were unable to leave messages because the phone number does not go through Your shipment was shipped on 4/17/tracking number [redacted] According to UPS the street name that was provided [redacted] is incorrect and they were attempting to update the addressUnfortunately, your shipment was sent back to us The refund check number [redacted] was issued for $on 6/4/for the full cost of the merchandise and was cashed on 6/13/ We appreciate your business and hope to do business again If you should have further questions, I can be reached at [redacted] or through my email at [redacted] Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/03/25) */ March 23, [redacted] I sincerely apologize for any inconvenience you experienced with your recent returnLTD Commodities places a high priority on providing our customers with excellent customer service and are sorry you did not have that experienceI tried to reach you to speak to you on 03/17/about your issue, however was unable to at the phone number listed on your profile I issued a credit for $on 03/17/for the EXPANDABLE PET GATES-WALNUT that was returnedYour account now reflects a zero balance and currently is in good standing Our Collection's specialists have been notified of the returned merchandise and the credit issuedAll collection calls and letters have been stopped as of 03/17/If you should receive another past due balance letter in the mail, we ask that you disregard it If you should have further questions, I can be reached at [redacted] or through my email at [redacted] Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meOn the one condition they confirm no collection notices were ever sent or filed in my name The error was always on their part and not on mine There is no way I will ever agree I owed them an exact dollar amount from an "erroneous invoice" Thank you Revdex.com for standing behind your name and forcing this company to do the right thing Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2014/07/30) */ July 30, 2014 Account: [redacted] Re: [redacted] Dear [redacted] On behalf of LTD Commodities, please accept our sincerest apology. My attempts to reach you on 07/28/14 and 07/29/14 were unsuccessful. I have... issued a refund back to the card ending in [redacted] for $20.93 for the Grassology product. We value your business and hope you will continue to shop with us in the near future. If you should have further questions, I can be reached at [redacted] or through my email at [redacted] Sincerely, [redacted]
***Initial Business Response [redacted] On behalf of LTD Commodities, please accept our sincerest apology Thank you for taking the time to speak with me on 2/14/ Per our conversation, you did advise you had received the refund for [redacted] but did not receive the refund for postageIt was advised there was a credit of [redacted] on the accountA refund has been requested for the amount of the credit and to allow business days to receive it You have asked for a follow up phone call when the refund is sent outI will call you when it is sent We will honor your request to stop sending catalogsYou may continue to receive catalogs until our current mailing cycle has expired Our company does purchase catalog mailing lists from outside sourcesIf your name appears on one of the lists received, additional catalogs may be sentTo be removed from all catalog mailing lists please write to: [redacted]
Initial Business Response /* (1000, 5, 2014/12/10) */
December 10,
***
***
***
On behalf of LTD Commodities, we sincerely apologize for any inconvenience you may have experienced with our service
Please know that LTD
Commodities is always concerned when a customer tells us that some aspect of our service is unacceptable and we can assure you that your experience was not typical of the level of service we strive to provide
Thank you for taking the time to speak with me on 12/9/
Per our conversation, both of your shipments have shipped on 12/9/per tracking numbers *** and ***The first shipment will be delivered by UPS on 12/15/and the second shipment will be delivered by 12/16/by UPS Sure Post
The LEATHER TRI-FOLD WALLETS-DEER item number *** was canceled and your card was not chargedOur product inventory fluctuates on a daily basis, we are unable to predetermine whether items will be immediately available for shipping prior to placing your order
The five items that are currently on backorder are GRANDPARENT ORNAMENT-PAPA, GRANDPARENT ORNAMENT-NANA, HOLIDAY STOCKING HANGER-SNOWMAN, HOLIDAY STOCKING HANGER-SANTA and POWER STICK BATTERY CHRG all will be available towards the end of December
If you should ever consider placing an order with us in the near future, I will waive the shipping for you please contact me directly
I again thank you for your time and I hope you will shop with us in the near future
If you should have further questions, I can be reached at *** or through my email at ***
***
***
***
***
Initial Consumer Rebuttal /* (3000, 7, 2014/12/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Rather than trying to fill my canceled product order with replacements, or offer substitutions for my canceled and back ordered products I am left with unknown delivery dates for my back ordered products, and the excuse of "fluctuations in stock" and their inability to keep accurate track of their inventoryThat is an aweful excuse for any business, especially one with a high Revdex.com ratingThe offer of free shipping for a future order is useless since my issue of the companies inability to provide appropriate, respectful customer service has been thrown in my face with their excuse of inability to keep accurate account of their inventory and without that issue being corrected I would not have any use for the free shippingI am still without products I have ordered and without expected delivery dates or substitutions
Final Business Response /* (4000, 9, 2014/12/15) */
December 15,
***
***
***
I again apologize for the inconvenience caused
Thank you for speaking with on 12/15/
Per our conversation, the backorder items GRANDPARENT ORNAMENT-PAPA, GRANDPARENT ORNAMENT-NANA, HOLIDAY STOCKING HANGER-SNOWMAN, HOLIDAY STOCKING HANGER-SANTA and POWER STICK BATTERY CHRG will be delivered on 12/18/per tracking number *** by UPS
If you should decide to place the order now I will waive the shipping for you
I hope I have made this right for you and I look forward in assisting you in the near future
If you should have further questions, I can be reached at *** or through my email at ***
Sincerely,
***
***
***
Whenever I have placed an order over the years with LTD Commodities, I have been pleased with their products Their products have arrived as picturedI have had no problems with their billing or products arriving on time
I again am placing an order--despite others' recorded complaintsI have full confidence I will be pleased
December 27, Account: [redacted] Re: Case Number: [redacted] Dear Ms***, I am so sorry that you did not receive your shipment on 12/24/as advised in the correspondence from 12/20/ We did ship out your package correctly on 12/20/per tracking number [redacted] Unfortunately, per ***, as of 12/22/your package was incorrectly sorted at their facility and [redacted] indicated that this may cause a one business day delayYour shipment is currently in transit and will be delivered on 12/28/ Additionally, I processed a refund on 12/27/for $which will go back to your [redacted] ending in Please allow 3-business days for the refund to post back to your cardThere is no need to return the merchandise back to us I have also submitted your request to be removed from our mailing listHowever, you may receive 2-additional catalogs until our current mailing cycle has expired If you continue to receive catalogs, our company does purchase mailing lists from outside sourcesIf your name appears on one of the lists received, additional catalogs may be sentTo be removed from all catalog mailing lists please write to: [redacted] Or online at the [redacted] website www.dma [redacted] .org If you should have further questions, I can be reached at [redacted] or through my email at [redacted] @ltdcommodities.com Sincerely, [redacted] Customer Support Specialist LTD Commodities Tell us why here
Initial Business Response / [redacted] (1000, 5, 2015/01/08) */ January 6, [redacted] We regret any inconvenience caused I appreciate the time you took in speaking with me directly on 01/05/ With reference to our telephone conversation, currently there is a balance of $from 11/14/for invoices [redacted] and [redacted] for $and $ According to our records our Collections Department has been trying to reach you from 04/24/- 06/19/and have left messages to contact them directly at [redacted] They are open from 7:A.M- 5:P.MCST Mon - Thurs and on Fridays from 7:A.M - 4:P.MCST and a live Collection Representative would be able to assist you Furthermore, the account was turned over to the Collection Agency on 06/23/since they did not receive any response from youWhen the account is turned over to the Collection Agency the matter must be settled with them and the balance must be paid in fullUnfortunately, we do not accept settlement of payment You had also indicated the products were of poor quality and I do apologize for itSince the products were of poor quality you would need to contact our Collections Department at the number provided in the correspondence and discuss it with them further If you should have further questions, I can be reached at [redacted] or through my email at [redacted]
July 27, size="2"> Account: [redacted] Re: Case Number: [redacted] Dear Ms [redacted] , I am so sorry for the inconvenience you encountered with your order placed on 7/5/Thank you for taking the time to speak with me on 7/25/to help resolve this issueOn 7/25/16, I issued a refund for $40.91back to [redacted] Please allow 3-business days for the refund to postIn addition, I issued a replacement on 7/25/via tracking number [redacted] and it was scheduled to be delivered on 7/27/There is no charge to you for the replacement You may check the status of the replacement by entering your confirmation number [redacted] and the last name of the shparty as it appears on the replacement orderJust click on Order Status in the upper right corner of our home page www.ltdcommodities.com Thank you for the opportunity to correct this issueI hope I was able to resolve your matter to your satisfactionIf you should have further questions, I can be reached at 847-***- [redacted] or through my email at [redacted] @ltdcommodities.com Sincerely, [redacted] Customer Support Specialist LTD Commodities Tell us why here
I would never recomend this place ltd commodities,you will get a delivery date that wont ever come,ltd blames the shipping company all they can says im sorry.Ltd didnt mind hitting my credit card min after my order though,that will tak eweeks to get backBUYER BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Initial Business Response / [redacted] (1000, 5, 2014/07/30) */ July 30, Account: [redacted] Re: Case Number [redacted] Dear [redacted] On behalf of LTD, please accept our sincerest apology Thank you for taking the time to speak with me on 07/29/ Per our conversation, when we received your mailed in order form the account number listed was [redacted] which belongs to the [redacted] SchoolThe order was placed under that account on 05/29/for $for the SINK OR CORNER SHELF-OVER THE SINK SHELF and was shipped on 07/02/and delivered on 07/05/We were notified by email indicating no one had ordered and the shipment will be sent back In addition, after extensive research we were able to locate your information that you have provided to us and we created your own personal account and placed the order on 07/29/The account number is [redacted] and the order number is [redacted] For all future inquiries please use the account number provided in the response Please allow to business days to receive itIf you don't receive your order by the 10th business day, please contact me directly and I will be happy to look into it for you We thank you for your business and look forward to doing business again in the near future If you should have further questions, I can be reached at [redacted] or through my email at [redacted] Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/12/09) */ December 9, [redacted] I regret the inconvenience caused My attempts to reach you on 12/and 12/8/were unsuccessful Please note for order confirmation [redacted] that you had placed online on 12/4/I do show all items are in stock and have all shipped on 12/8/via tracking number [redacted] The shipment is currently in transit and has a scheduled delivery date of 12/11/ Please keep in mind once the order has been placed and saved we are unable to make any changes to it as our system will not allow us to do itBy law we cannot charge the credit/debit cards until the order completely processes and ships out In looking further into your order status online I do show all items have shipped and I also show there is an order number [redacted] referenced to the confirmation number [redacted] Your card was authorized at the time when the order was placed on 12/4/for $and we settled on 12/8/for $If you should decide you no longer want the shipment you can refuse it upon delivery We will honor your request to stop sending catalogsYou may continue to receive catalogs until our current mailing cycle has expired Our company does purchase catalog mailing lists from outside sourcesIf your name appears on one of the lists received, additional catalogs may be sentTo be removed from all catalog mailing lists please write to: [redacted] If you should have further questions, I can be reached at [redacted] or through my email at [redacted]
January 12, face="Arial" size="2"> Account: [redacted] Re: Case Number: [redacted] Dear Ms [redacted] , Please accept my apologies for the unforeseen delay in your shipment and the unanswered emailsI tried to reach you directly on 01/10/17, however I was unsuccessful Your shipment was shipped on 12/1/per tracking number [redacted] On 12/7/a service disruption occurred and the shipment was sent back to us per ***Once we received the package back, we processed a replacement on 01/08/17, order number [redacted] and it shipped on 01/11/per tracking number [redacted] It is scheduled to be delivered on 01/16/by ***You can track your replacement on our website www.ltdcommodities.comPlease click on order status in the upper right corner of our home page, enter the confirmation number [redacted] and last name as it appears on the order I also show three separate refunds issued because we were unable to replace some of the itemsA refund in the amount of $was issued on 12/15/16, another for $was issued on 01/08/and the last one for $was issued on 01/11/These should be reflected in 3-business days on your [redacted] ending in I again apologize for the inconveniences this may have caused Lastly, I have also submitted your request to be removed from our mailing listHowever, you may receive 2-additional catalogs until our current mailing cycle has expired If you continue to receive catalogs, our company does purchase mailing lists from outside sourcesIf your name appears on one of the lists received, additional catalogs may be sentTo be removed from all catalog mailing lists please write to: [redacted] Choice Direct Marketing Association P.OBOX [redacted] , NY [redacted] Or online at the DMA's website www[redacted] .org I hope I was able to resolve your matter to your satisfactionIf you should have further questions, I can be reached at [redacted] or through my email at [redacted] @ltdcommodities.com Sincerely, [redacted] Customer Support Specialist LTD Commodities
Initial Business Response / [redacted] (1000, 5, 2014/04/02) */ [redacted] On behalf of LTD, please accept our sincerest apology Thank you for taking the time to speak with me on 4/1/ You had indicated you did receive your order on 3/29/and everything was fine I also show the QUEEN MATTRESS WEDGE was shipped on 3/20/via tracking number [redacted] and delivered on 3/29/ [redacted] via tracking number [redacted] I am glad the issue has been resolved to your satisfaction and we do appreciate your business as always In addition, due to the inconvenience you had experienced with our service I would like to offer you promotional code [redacted] $off $order good till 4/30/Please keep in mind the promotional code is case sensitive If you should have further questions, I can be reached [redacted] or through my email [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/04/02) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2014/12/12) */ December 12, Account: [redacted] Re: Case Number: [redacted] I sincerely apologize for the inconvenience caused Thank you for taking the time to speak with me on 12/12/ Per our conversation, you had indicated the $pending charge amount has finally fallen offHowever, the $is still pending and according to [redacted] you have to wait the days for it to fall offIf after days the pending charge does not fall off then you can file a dispute with [redacted] If you should decide to place the order the shipping time frame to your state is to business days as long as the items are all in stockPlease contact me directly and I will place the order for youWe do not accept [redacted] by phone We appreciate your business with us If you should have further questions, I can be reached at [redacted] or through my email at [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) No, the did not fall off, it was fully charged and deducted from my fundsThis says [redacted] needs to be reversed by LTDCan you view these payments? Like we spoke about [redacted] says to call back to file a non received item dispute Final Business Response / [redacted] (4000, 9, 2014/12/15) */ December 15, [redacted] I again regret the inconvenience caused My attempts to reach you on 12/and 12/15/were unsuccessful Per our conversation from 12/12/14, you had indicated the $pending charge amount has finally fallen off and the $is still pendingAccording to your complaint you are now indicating the $did not fall off and it was fully charged and deducted from your fundsIf both amounts are still pending then according to what you had discussed with [redacted] they have advised you to wait the days for the pending charges to fall offIf after days the pending charges does not fall off then you can file a dispute with [redacted] When the dispute has been filed with [redacted] , [redacted] will then contact LTD directly and will work with the Chargeback Specialist directly by providing the information that is neededWhen the resolution is taken care of you will be notified directly by [redacted] Unfortunately, I am unable to view these chargesThe Chargeback Specialist that works directly with [redacted] will be able to view them If you should decide to place the order the shipping time frame to your state is to business days as long as the items are all in stockPlease contact me directly and I will place the order for youWe do not accept [redacted] by phone We appreciate your business with us If you should have further questions, I can be reached at [redacted] or through my email at [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/04/16) */ [redacted] On behalf of LTD Commodities, please accept our sincerest apology Thank you for taking the time to speak with me on 4/16/ Per our conversation, our distribution center assigns the tracking numbers and determines how shipments will be shipped based on the size and weightI do show your shipment was shipped on 4/8/via tracking number [redacted] and was scanned in on 4/11/at the [redacted] hub [redacted] Since the tracking number was assigned to be transferred over to [redacted] Office that tracking number is [redacted] Please keep in mind our shipping time frame to your state is to business days which also includes the processing timeYou did advise your shipment has been delivered and I also show your shipment was delivered on 4/15/ [redacted] I have issued a refund of $for shipping due to the inconvenience you had experienced with our service back to your card ending [redacted] and to allow to business days for the refund to post back to your card I thank you for patronage and LTD looks forward to your future purchases If you should have further questions, I can be reached at [redacted] or through my email at [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/04/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you so much for the quick response, and for the refundI wish there were a way to retract this complaint completely as the speed with which my concern was addressed and the more-than-satisfactory resolution show that your company is more than willing to go that extra mile for the consumerPerhaps, then, it is for the best that it remain here Thank you again for all your help!
Initial Business Response / [redacted] (1000, 5, 2014/10/29) */ October 29, Account: [redacted] Re: [redacted] Dear [redacted] On behalf of LTD Commodities, please accept my sincerest apology for the delay you in experienced with the shipping of your orderThis is not the type of service that we strive to offer to our customers' Please be assured that this matter is being thoroughly researched with our warehouseWe thank you for bringing this to our attention so that we can get it corrected and make this right with you In follow up to our conversation this morning, 10/29/14; I will be issuing a full refund for your shipping charge in the amount of $back to your ***You can expect to view that on your next statementThe order shipped on 10/29/and is scheduled to be delivered on 11/1/ Should you have any other questions or concerns please let me know as I am more than happy to assist you Sincerely, [redacted]
0pt;">September 16, Account: [redacted] Re: Case Number: [redacted] Dear Ms***, I am very sorry you had an issue with your recent purchase of the [redacted] Thank you for giving me the chance to speak with you directly and correcting your issue for you on 9/14/ Per our conversation, I have issued the replacement, number [redacted] , for the [redacted] on 9/14/Your replacement shipped out on 9/15/per tracking number [redacted] and is scheduled to be delivered on Monday 9/19/by *** In addition, I have requested a catalog for you and please allow to weeks to receive itIf you would like to place an order in the near future your account number is [redacted] Thank you again for giving me the opportunity to resolve this issueIf you should have further questions, I can be reached at [redacted] or through my email at [redacted] @ltdcommodities.com Sincerely, [redacted] Customer Support Specialist LTD Commodities Tell us why here
Initial Business Response / [redacted] (1000, 5, 2014/12/26) */ December 26, [redacted] On behalf of LTD Commodities, we sincerely apologize for any inconvenience you may have experienced with our service Please know that LTD Commodities is always concerned when a customer tells us that some aspect of our service is unacceptable and we can assure you that your experience was not typical of the level of service we strive to provide Thank you for taking the time to speak with me on 12/26/ Per our conversation, I have issued three separate refunds for the SET OF PINT GLASSES-THE SMURFS for $and $back to your card ending in [redacted] that were placed on two separate orders for confirmation numbers [redacted] and [redacted] The refund for the ROCK BAND BEACH TOWELS-BEATLES was issued for $back to your card ending in [redacted] for confirmation number [redacted] for the unsatisfactory qualityThe refunds should post on the next billing cycle You had also advised the return label was received and you have shipped the box back to us per tracking number [redacted] on 12/26/ We appreciate your business and thank you for your loyalty If you should have further questions, I can be reached at [redacted] or through my email at [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/06/20) */ June 20, Account: [redacted] Re: Case Number: [redacted] , On behalf of LTD, please accept our sincerest apology My attempts to reach you on 6/4//and 6/17/were unsuccessful Please note I do show we did receive your responses on 5/29/and 6/6/We did respond back on 5/29/and 6/6/to the email that was provided in your response [redacted] We attempted to reach you by phone at [redacted] on 5/29/and 6/6/We were unable to leave messages because the phone number does not go through Your shipment was shipped on 4/17/tracking number [redacted] According to UPS the street name that was provided [redacted] is incorrect and they were attempting to update the addressUnfortunately, your shipment was sent back to us The refund check number [redacted] was issued for $on 6/4/for the full cost of the merchandise and was cashed on 6/13/ We appreciate your business and hope to do business again If you should have further questions, I can be reached at [redacted] or through my email at [redacted] Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/03/25) */ March 23, [redacted] I sincerely apologize for any inconvenience you experienced with your recent returnLTD Commodities places a high priority on providing our customers with excellent customer service and are sorry you did not have that experienceI tried to reach you to speak to you on 03/17/about your issue, however was unable to at the phone number listed on your profile I issued a credit for $on 03/17/for the EXPANDABLE PET GATES-WALNUT that was returnedYour account now reflects a zero balance and currently is in good standing Our Collection's specialists have been notified of the returned merchandise and the credit issuedAll collection calls and letters have been stopped as of 03/17/If you should receive another past due balance letter in the mail, we ask that you disregard it If you should have further questions, I can be reached at [redacted] or through my email at [redacted] Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meOn the one condition they confirm no collection notices were ever sent or filed in my name The error was always on their part and not on mine There is no way I will ever agree I owed them an exact dollar amount from an "erroneous invoice" Thank you Revdex.com for standing behind your name and forcing this company to do the right thing Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2014/07/30) */ July 30, 2014 Account: [redacted] Re: [redacted] Dear [redacted] On behalf of LTD Commodities, please accept our sincerest apology. My attempts to reach you on 07/28/14 and 07/29/14 were unsuccessful. I have... issued a refund back to the card ending in [redacted] for $20.93 for the Grassology product. We value your business and hope you will continue to shop with us in the near future. If you should have further questions, I can be reached at [redacted] or through my email at [redacted] Sincerely, [redacted]
***Initial Business Response [redacted] On behalf of LTD Commodities, please accept our sincerest apology Thank you for taking the time to speak with me on 2/14/ Per our conversation, you did advise you had received the refund for [redacted] but did not receive the refund for postageIt was advised there was a credit of [redacted] on the accountA refund has been requested for the amount of the credit and to allow business days to receive it You have asked for a follow up phone call when the refund is sent outI will call you when it is sent We will honor your request to stop sending catalogsYou may continue to receive catalogs until our current mailing cycle has expired Our company does purchase catalog mailing lists from outside sourcesIf your name appears on one of the lists received, additional catalogs may be sentTo be removed from all catalog mailing lists please write to: [redacted]
Initial Business Response /* (1000, 5, 2014/12/10) */
December 10,
***
***
***
On behalf of LTD Commodities, we sincerely apologize for any inconvenience you may have experienced with our service
Please know that LTD
Commodities is always concerned when a customer tells us that some aspect of our service is unacceptable and we can assure you that your experience was not typical of the level of service we strive to provide
Thank you for taking the time to speak with me on 12/9/
Per our conversation, both of your shipments have shipped on 12/9/per tracking numbers *** and ***The first shipment will be delivered by UPS on 12/15/and the second shipment will be delivered by 12/16/by UPS Sure Post
The LEATHER TRI-FOLD WALLETS-DEER item number *** was canceled and your card was not chargedOur product inventory fluctuates on a daily basis, we are unable to predetermine whether items will be immediately available for shipping prior to placing your order
The five items that are currently on backorder are GRANDPARENT ORNAMENT-PAPA, GRANDPARENT ORNAMENT-NANA, HOLIDAY STOCKING HANGER-SNOWMAN, HOLIDAY STOCKING HANGER-SANTA and POWER STICK BATTERY CHRG all will be available towards the end of December
If you should ever consider placing an order with us in the near future, I will waive the shipping for you please contact me directly
I again thank you for your time and I hope you will shop with us in the near future
If you should have further questions, I can be reached at *** or through my email at ***
***
***
***
***
Initial Consumer Rebuttal /* (3000, 7, 2014/12/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Rather than trying to fill my canceled product order with replacements, or offer substitutions for my canceled and back ordered products I am left with unknown delivery dates for my back ordered products, and the excuse of "fluctuations in stock" and their inability to keep accurate track of their inventoryThat is an aweful excuse for any business, especially one with a high Revdex.com ratingThe offer of free shipping for a future order is useless since my issue of the companies inability to provide appropriate, respectful customer service has been thrown in my face with their excuse of inability to keep accurate account of their inventory and without that issue being corrected I would not have any use for the free shippingI am still without products I have ordered and without expected delivery dates or substitutions
Final Business Response /* (4000, 9, 2014/12/15) */
December 15,
***
***
***
I again apologize for the inconvenience caused
Thank you for speaking with on 12/15/
Per our conversation, the backorder items GRANDPARENT ORNAMENT-PAPA, GRANDPARENT ORNAMENT-NANA, HOLIDAY STOCKING HANGER-SNOWMAN, HOLIDAY STOCKING HANGER-SANTA and POWER STICK BATTERY CHRG will be delivered on 12/18/per tracking number *** by UPS
If you should decide to place the order now I will waive the shipping for you
I hope I have made this right for you and I look forward in assisting you in the near future
If you should have further questions, I can be reached at *** or through my email at ***
Sincerely,
***
***
***
Whenever I have placed an order over the years with LTD Commodities, I have been pleased with their products Their products have arrived as picturedI have had no problems with their billing or products arriving on time
I again am placing an order--despite others' recorded complaintsI have full confidence I will be pleased