This is a complaint about a product (TV Stand) from ltd
I put this together - the materials were inferior When it was put together the shades of walnut varied from light oak to dark (almost cherry) colorThe return shipping label did not include paid return shipping I paid an extra $to receive product (** #) and it cost $to return the product The actual price of the stand was I am waiting to hear from ltd on what they will do to make some settlementI have done a lot of catalog shopping and have come to expect return shipping by seller
***Initial Business Response***
***
On behalf of LTD Commodities, I would like to apologize for the inconveniences you had experienced with our company
***
Per our conversation, *** the Return Check fee was waived and the balance has been paid in fullThe account now reflects a zero balanceThe collection agency *** notified *** regarding the matter and all collection calls should seize***
***
***
Final Consumer Response /* (2000, 7, 2014/03/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I just called to make sure that the collection agency was notifiedthey said the balance was zero and the case was closedThis is the resolution I wantedIf I find out that this was reported on our credit then I will open it againHopefully that is not the case and the issue is resolved
Initial Business Response /* (1000, 5, 2014/10/23) */
October 23,
Account: ***
Re: Case Number: ***
Dear ***
On behalf of LTD Commodities, please accept my sincerest apology
We will honor your request to stop sending catalogsYou may continue to
receive catalogs until our current mailing cycle has expired
Our company does purchase catalog mailing lists from outside sourcesIf your name appears on one of the lists received, additional catalogs may be sentTo be removed from all catalog mailing lists please write to:
***
***
***
***
Or online at the DMA's website ***
If you should have further questions, I can be reached at *** or through my email at ***
Sincerely,
***
***
***
My business has had an acctwith LTD for several years nowThey have made thousands of dollars off of usI sent a payment in to them which consisted of several different checks from the employeesOne employee made the check out to me instead of LTDI called and let them know that the check was on its way to please send it backThey said they would but did notInstead they tried to cash the check which clearly was not made out to them and then charged us for a returned check fee of $They have NEVER had problems with us and this ONE TIME they refused to take the $offI feel that we are not appreciated as their customers!
I don't think I've ever been more satisfied with a company than I am nowI placed an order for a spice shelf on LTD commodities and right off the bat after I order the spice rack and check the order status it says "in stock in two months" but on the item description page it said it was in stock TODAY! So I contact support and they don't respond for over a whopping hoursBasically they said it was an error and the package should actually be shipping out soonOkay cool, problem solvedWell today I open the package an lo and behold, there was no instruction manual to be found in the boxSeriously? So I call their support center and ask for the manualAfter a very extended hold time, the lady says I should get the email within hours...so now I have to wait a day for something I should already have??? Is that what "customer service" is? I had high hopes for setting up this shelf TODAY but now I have to deal with wooden pieces sprawled all over the floor while I angrily wait for the instruction manual in my emailDo yourself a favor and do not order from this website unless you want to be very dissatisfied
December 20,
face="Arial" size="2">
Account: ***
Re: Case Number: ***
Dear Ms***,
I am very sorry for the inconveniences you encountered with your recent order that was placed on 12/16/and the trouble you had trying to contact us by phone over the weekend
At the time when you contacted us on 12/19/regarding your order number ***, you made a request for the shaddress to be changed and we were unable to change it because the order was already processingHowever, as a courtesy we were able to intercept the order to have it shipped to the correct address in Baltimore, MD and according to *** you should receive it no later then 12/24/
Please keep in mind you will receive an email confirmation when your order ships along with a tracking number for you to track your order
I am glad we were able to resolve your matter quickly and efficientlyIf you should have further questions, I can be reached at *** or through my email at ***@ltdcommodities.com.
Sincerely,
*** ***
Customer Support Specialist
LTD Commodities
November
13, 2015Account:
***Re: Case Number: ***Dear
Mr***I
am so sorry for the confusion in regards to your request to cancel your order#
*** for the Lace Table Sets.I
see that you have already refused the
package as we had suggestedEven though
we have not received the items back yet, I have gone ahead and processed a credit
to your Visa for $on 11/13/Please allow 2-days for this to show.Just
for future reference, once you place your order with us there is very little
time to cancel it as we start to process your orders the same day. Once we start to process your order, we are
unable to cancel it, only items on backorder are able to be canceled. In
regards to the charge on your card, we authorize your card for the amount of
the in-stock items on your order and then will charge and settle on the card
once we ship the items. Since we were
unable to cancel the shipment, we charged you for the order.I appreciate the opportunity to correct the issue and hope
you will reconsider us for future businessIf you have any questions, I can be
reached at *** or through my email ***@ltdcommodities.com.Sincerely,*** ***Shared Services ManagerLTD CommoditiesTell us why here
Initial Business Response /* (1000, 5, 2014/04/25) */
April 24,
***
On behalf of LTD Commodities, please accept our sincerest apology
Thank you for taking the time to speak with me on 4/24/
Per our
conversation, I have issued a refund of $back to your card *** and to allow to business days for the refund to post back to your card
Thank you for your business and your loyalty
If you should have further questions, I can be reached at *** or through my email ** ***
***
Initial Consumer Rebuttal /* (2000, 7, 2014/04/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
December 11, Complaint ID: 10978209Account Number: 627105294MsDoris *** *** ***Roseville, CA 95747Dear Ms***I am so sorry that you had a poor experience when
asking about how to return some gift items you no longer
wanted. In researching your account, I do not see that we
have processed a credit for the items you were returning. Even though we have not received the items
back, I have credited your account for $which includes the shipping cost
of the items. I have also credited your
visa card for the amount of postage you indicated you paid to return the items;
$56.80.Thank you for allowing me the opportunity to
correct this issue. I hope you will try
us again in the futureIf you have any questions please do not hesitate to
contact me. My direct line is
*** and my email address is s@ltdcommodities.comI would be happy to help you or answer any questions you may have.Sincerely,Sue ***Shared Services Manager
January 6,
face="Arial" size="2">
Account: ***
Re: Case Number: ***
Dear Mr***
I am so sorry that you received the incorrect item and for the delay in processing your replacementI tried to reach you on 01/05/16; however, I was unable to speak with you directlyPlease be assured that your replacement of the Steelers Checkbook Cover has been requested and is currently processing for shipmentYou should receive your replacement within 8-business days
You may check the status of your order by entering your confirmation number ***and the last name of the shparty as it appears on the orderJust click on Order Status in the upper right corner of our home page www.ltdcommodities.com
For the inconvenience you encountered with your order, please accept the following promotional code CR13116, which is good for $off your next online order of $or more of product. This code is good until 1/31/
Thank you for the opportunity to correct this issueI hope I was able to resolve your matter to your satisfaction
If you should have further questions, I can be reached at *** or through my email at ***@ltdcommodities.com.
Sincerely,
Yana ***
Customer Support Specialist
LTD Commodities
November 29,
face="Arial" size="2">
Account: ***
Re: Case Number: ***
Dear Ms***,
I regret the inconveniences caused with your recent inquiries pertaining to the return postage for your rugsThank you for giving me the opportunity to speak with you on 11/29/Per our conversation, we issued a refund for your original shipping of $on 11/10/back to your *** card ending in On 11/29/16, I issued a refund for your return postage in the amount of $back to the same cardPlease allow to business days for the refund to post
Your return was received and processed on 11/17/for the 90" ***-*** and a refund was issued for $back to the same card
We hope you will continue to shop with us in the near future and I thank you again for allowing me to correct the issueIf you should have further questions, I can be reached at *** or through my email at ***@ltdcommodities.com.
Sincerely,
*** ***
Customer Support Specialist
LTD Commodities
I would never recomend this place ltd commodities,you will get a delivery date that wont ever come,ltd blames the shipping company all they can says im sorry.Ltd didnt mind hitting my credit card 5 min after my order though,that will tak e8 weeks to get back. BUYER BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I am so sorry that you did not receive your shipment on 12/24/16 as advised in the correspondence from 12/20/16.
We did ship out your package correctly on 12/20/16 per tracking number [redacted]. Unfortunately, per [redacted], as of 12/22/16 your package was incorrectly sorted at their facility and [redacted] indicated that this may cause a one business day delay. Your shipment is currently in transit and will be delivered on 12/28/16.
Additionally, I processed a refund on 12/27/16 for $138.82 which will go back to your [redacted] ending in 9922. Please allow 3-5 business days for the refund to post back to your card. There is no need to return the merchandise back to us.
I have also submitted your request to be removed from our mailing list. However, you may receive 2-3 additional catalogs until our current mailing cycle has expired.
If you continue to receive catalogs, our company does purchase mailing lists from outside sources. If your name appears on one of the lists received, additional catalogs may be sent. To be removed from all catalog mailing lists please write to:
[redacted]
Or online at the [redacted] website www.dma[redacted].org.
If you should have further questions, I can be reached at [redacted] or through my email at [redacted]@ltdcommodities.com. ...⇄
Sincerely,
[redacted]
Customer Support Specialist
LTD Commodities
Tell us why here...
I am very sorry you had an issue with your recent purchase of the [redacted]. Thank you for giving me the chance to speak with you directly and correcting your issue for you on 9/14/16.
Per our conversation, I have issued the replacement, number [redacted], for the [redacted] on 9/14/16. Your replacement shipped out on 9/15/16 per tracking number [redacted] and is scheduled to be delivered on Monday 9/19/16 by [redacted].
In addition, I have requested a catalog for you and please allow 1 to 2 weeks to receive it. If you would like to place an order in the near future your account number is [redacted].
Thank you again for giving me the opportunity to resolve this issue. If you should have further questions, I can be reached at [redacted] or through my email at [redacted]@ltdcommodities.com. ...⇄
Sincerely,
[redacted]
Customer Support Specialist
LTD Commodities
Initial Business Response /* (1000, 5, 2014/04/16) */
[redacted]
On behalf of LTD Commodities, please accept our sincerest apology.
Thank you for taking the time to speak with me on 4/16/14.
Per our...
conversation, our distribution center assigns the tracking numbers and determines how shipments will be shipped based on the size and weight. I do show your shipment was shipped on 4/8/14 via tracking number [redacted] and was scanned in on 4/11/14 at the [redacted] hub [redacted] Since the tracking number was assigned to be transferred over to [redacted] Office that tracking number is [redacted]
Please keep in mind our shipping time frame to your state is 7 to 9 business days which also includes the processing time. You did advise your shipment has been delivered and I also show your shipment was delivered on 4/15/14 [redacted]
I have issued a refund of $9.95 for shipping due to the inconvenience you had experienced with our service back to your card ending [redacted] and to allow 3 to 5 business days for the refund to post back to your card.
I thank you for patronage and LTD looks forward to your future purchases.
If you should have further questions, I can be reached at [redacted] or through my email at [redacted]
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2014/04/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you so much for the quick response, and for the refund. I wish there were a way to retract this complaint completely as the speed with which my concern was addressed and the more-than-satisfactory resolution show that your company is more than willing to go that extra mile for the consumer. Perhaps, then, it is for the best that it remain here.
Thank you again for all your help!
Please accept my apologies for the unforeseen delay in your shipment and the unanswered emails. I tried to reach you directly on 01/10/17, however I was unsuccessful.
Your shipment was shipped on 12/1/16 per tracking number [redacted]. On 12/7/16 a service disruption occurred and the shipment was sent back to us per [redacted]. Once we received the package back, we processed a replacement on 01/08/17, order number [redacted] and it shipped on 01/11/17 per tracking number [redacted]. It is scheduled to be delivered on 01/16/17 by [redacted]. You can track your replacement on our website www.ltdcommodities.com. Please click on order status in the upper right corner of our home page, enter the confirmation number [redacted] and last name as it appears on the order.
I also show three separate refunds issued because we were unable to replace some of the items. A refund in the amount of $9.08 was issued on 12/15/16, another for $22.34 was issued on 01/08/17 and the last one for $4.98 was issued on 01/11/17. These should be reflected in 3-5 business days on your [redacted] ending in 4691. I again apologize for the inconveniences this may have caused.
Lastly, I have also submitted your request to be removed from our mailing list. However, you may receive 2-3 additional catalogs until our current mailing cycle has expired.
If you continue to receive catalogs, our company does purchase mailing lists from outside sources. If your name appears on one of the lists received, additional catalogs may be sent. To be removed from all catalog mailing lists please write to:
[redacted] Choice
Direct Marketing Association
P.O. BOX [redacted]
[redacted], NY [redacted]
Or online at the DMA's website www.[redacted].org.
I hope I was able to resolve your matter to your satisfaction. If you should have further questions, I can be reached at [redacted] or through my email at [redacted]@ltdcommodities.com. ...⇄
Sincerely,
[redacted]
Customer Support Specialist
LTD Commodities
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. On the one condition they confirm no collection notices were ever sent or filed in my name. The error was always on their part and not on mine. There is no way I will ever agree I owed them an exact dollar amount from an "erroneous invoice".
Thank you Revdex.com for standing behind your name and forcing this company to do the right thing.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2014/06/20) */
June 20, 2014
Account: [redacted]
Re: Case Number: [redacted],
On behalf of LTD, please accept our sincerest apology.
My attempts to reach you on 6/4//14 and 6/17/14 were unsuccessful.
Please note I do show...
we did receive your responses on 5/29/14 and 6/6/14. We did respond back on 5/29/14 and 6/6/14 to the email that was provided in your response [redacted].
We attempted to reach you by phone at [redacted] on 5/29/14 and 6/6/14. We were unable to leave messages because the phone number does not go through.
Your shipment was shipped on 4/17/14 tracking number[redacted]. According to UPS the street name that was provided [redacted] is incorrect and they were attempting to update the address. Unfortunately, your shipment was sent back to us.
The refund check number [redacted] was issued for $59.95 on 6/4/14 for the full cost of the merchandise and was cashed on 6/13/14.
We appreciate your business and hope to do business again.
If you should have further questions, I can be reached at [redacted] or through my email at [redacted]
Initial Business Response /* (1000, 5, 2014/10/29) */
October 29, 2014
Account: [redacted]
Re: [redacted]
Dear [redacted]
On behalf of LTD Commodities, please accept my sincerest apology for the delay you in experienced with the shipping of your order. This is not the...
type of service that we strive to offer to our customers'.
Please be assured that this matter is being thoroughly researched with our warehouse. We thank you for bringing this to our attention so that we can get it corrected and make this right with you.
In follow up to our conversation this morning, 10/29/14; I will be issuing a full refund for your shipping charge in the amount of $7.95 back to your [redacted]. You can expect to view that on your next statement. The order shipped on 10/29/14 and is scheduled to be delivered on 11/1/14.
Should you have any other questions or concerns please let me know as I am more than happy to assist you.
Sincerely,
[redacted]
[redacted]
[redacted]
This is a complaint about a product (TV Stand) from ltd
I put this together - the materials were inferior When it was put together the shades of walnut varied from light oak to dark (almost cherry) colorThe return shipping label did not include paid return shipping I paid an extra $to receive product (** #) and it cost $to return the product The actual price of the stand was I am waiting to hear from ltd on what they will do to make some settlementI have done a lot of catalog shopping and have come to expect return shipping by seller
rough start but ended great
***Initial Business Response***
***
On behalf of LTD Commodities, I would like to apologize for the inconveniences you had experienced with our company
***
Per our conversation, *** the Return Check fee was waived and the balance has been paid in fullThe account now reflects a zero balanceThe collection agency *** notified *** regarding the matter and all collection calls should seize***
***
***
Final Consumer Response /* (2000, 7, 2014/03/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I just called to make sure that the collection agency was notifiedthey said the balance was zero and the case was closedThis is the resolution I wantedIf I find out that this was reported on our credit then I will open it againHopefully that is not the case and the issue is resolved
Initial Business Response /* (1000, 5, 2014/10/23) */
October 23,
Account: ***
Re: Case Number: ***
Dear ***
On behalf of LTD Commodities, please accept my sincerest apology
We will honor your request to stop sending catalogsYou may continue to
receive catalogs until our current mailing cycle has expired
Our company does purchase catalog mailing lists from outside sourcesIf your name appears on one of the lists received, additional catalogs may be sentTo be removed from all catalog mailing lists please write to:
***
***
***
***
Or online at the DMA's website ***
If you should have further questions, I can be reached at *** or through my email at ***
Sincerely,
***
***
***
My business has had an acctwith LTD for several years nowThey have made thousands of dollars off of usI sent a payment in to them which consisted of several different checks from the employeesOne employee made the check out to me instead of LTDI called and let them know that the check was on its way to please send it backThey said they would but did notInstead they tried to cash the check which clearly was not made out to them and then charged us for a returned check fee of $They have NEVER had problems with us and this ONE TIME they refused to take the $offI feel that we are not appreciated as their customers!
I don't think I've ever been more satisfied with a company than I am nowI placed an order for a spice shelf on LTD commodities and right off the bat after I order the spice rack and check the order status it says "in stock in two months" but on the item description page it said it was in stock TODAY! So I contact support and they don't respond for over a whopping hoursBasically they said it was an error and the package should actually be shipping out soonOkay cool, problem solvedWell today I open the package an lo and behold, there was no instruction manual to be found in the boxSeriously? So I call their support center and ask for the manualAfter a very extended hold time, the lady says I should get the email within hours...so now I have to wait a day for something I should already have??? Is that what "customer service" is? I had high hopes for setting up this shelf TODAY but now I have to deal with wooden pieces sprawled all over the floor while I angrily wait for the instruction manual in my emailDo yourself a favor and do not order from this website unless you want to be very dissatisfied
December 20,
face="Arial" size="2">
Account: ***
Re: Case Number: ***
Dear Ms***,
I am very sorry for the inconveniences you encountered with your recent order that was placed on 12/16/and the trouble you had trying to contact us by phone over the weekend
At the time when you contacted us on 12/19/regarding your order number ***, you made a request for the shaddress to be changed and we were unable to change it because the order was already processingHowever, as a courtesy we were able to intercept the order to have it shipped to the correct address in Baltimore, MD and according to *** you should receive it no later then 12/24/
Please keep in mind you will receive an email confirmation when your order ships along with a tracking number for you to track your order
I am glad we were able to resolve your matter quickly and efficientlyIf you should have further questions, I can be reached at *** or through my email at ***@ltdcommodities.com.
Sincerely,
*** ***
Customer Support Specialist
LTD Commodities
November
13, 2015Account:
***Re: Case Number: ***Dear
Mr***I
am so sorry for the confusion in regards to your request to cancel your order#
*** for the Lace Table Sets.I
see that you have already refused the
package as we had suggestedEven though
we have not received the items back yet, I have gone ahead and processed a credit
to your Visa for $on 11/13/Please allow 2-days for this to show.Just
for future reference, once you place your order with us there is very little
time to cancel it as we start to process your orders the same day. Once we start to process your order, we are
unable to cancel it, only items on backorder are able to be canceled. In
regards to the charge on your card, we authorize your card for the amount of
the in-stock items on your order and then will charge and settle on the card
once we ship the items. Since we were
unable to cancel the shipment, we charged you for the order.I appreciate the opportunity to correct the issue and hope
you will reconsider us for future businessIf you have any questions, I can be
reached at *** or through my email ***@ltdcommodities.com.Sincerely,*** ***Shared Services ManagerLTD CommoditiesTell us why here
Initial Business Response /* (1000, 5, 2014/04/25) */
April 24,
***
On behalf of LTD Commodities, please accept our sincerest apology
Thank you for taking the time to speak with me on 4/24/
Per our
conversation, I have issued a refund of $back to your card *** and to allow to business days for the refund to post back to your card
Thank you for your business and your loyalty
If you should have further questions, I can be reached at *** or through my email ** ***
***
Initial Consumer Rebuttal /* (2000, 7, 2014/04/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
December 11, Complaint ID: 10978209Account Number: 627105294MsDoris *** *** ***Roseville, CA 95747Dear Ms***I am so sorry that you had a poor experience when
@ltdcommodities.comI would be happy to help you or answer any questions you may have.Sincerely,Sue ***Shared Services Manager
asking about how to return some gift items you no longer
wanted. In researching your account, I do not see that we
have processed a credit for the items you were returning. Even though we have not received the items
back, I have credited your account for $which includes the shipping cost
of the items. I have also credited your
visa card for the amount of postage you indicated you paid to return the items;
$56.80.Thank you for allowing me the opportunity to
correct this issue. I hope you will try
us again in the futureIf you have any questions please do not hesitate to
contact me. My direct line is
*** and my email address is s
January 6,
face="Arial" size="2">
Account: ***
Re: Case Number: ***
Dear Mr***
I am so sorry that you received the incorrect item and for the delay in processing your replacementI tried to reach you on 01/05/16; however, I was unable to speak with you directlyPlease be assured that your replacement of the Steelers Checkbook Cover has been requested and is currently processing for shipmentYou should receive your replacement within 8-business days
You may check the status of your order by entering your confirmation number ***and the last name of the shparty as it appears on the orderJust click on Order Status in the upper right corner of our home page www.ltdcommodities.com
For the inconvenience you encountered with your order, please accept the following promotional code CR13116, which is good for $off your next online order of $or more of product. This code is good until 1/31/
Thank you for the opportunity to correct this issueI hope I was able to resolve your matter to your satisfaction
If you should have further questions, I can be reached at *** or through my email at ***@ltdcommodities.com.
Sincerely,
Yana ***
Customer Support Specialist
LTD Commodities
November 29,
face="Arial" size="2">
Account: ***
Re: Case Number: ***
Dear Ms***,
I regret the inconveniences caused with your recent inquiries pertaining to the return postage for your rugsThank you for giving me the opportunity to speak with you on 11/29/Per our conversation, we issued a refund for your original shipping of $on 11/10/back to your *** card ending in On 11/29/16, I issued a refund for your return postage in the amount of $back to the same cardPlease allow to business days for the refund to post
Your return was received and processed on 11/17/for the 90" ***-*** and a refund was issued for $back to the same card
We hope you will continue to shop with us in the near future and I thank you again for allowing me to correct the issueIf you should have further questions, I can be reached at *** or through my email at ***@ltdcommodities.com.
Sincerely,
*** ***
Customer Support Specialist
LTD Commodities
I would never recomend this place ltd commodities,you will get a delivery date that wont ever come,ltd blames the shipping company all they can says im sorry.Ltd didnt mind hitting my credit card 5 min after my order though,that will tak e8 weeks to get back. BUYER BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
December 27, 2016
Account: [redacted]
Re: Case Number: [redacted]
Dear Ms. [redacted],
I am so sorry that you did not receive your shipment on 12/24/16 as advised in the correspondence from 12/20/16.
We did ship out your package correctly on 12/20/16 per tracking number [redacted]. Unfortunately, per [redacted], as of 12/22/16 your package was incorrectly sorted at their facility and [redacted] indicated that this may cause a one business day delay. Your shipment is currently in transit and will be delivered on 12/28/16.
Additionally, I processed a refund on 12/27/16 for $138.82 which will go back to your [redacted] ending in 9922. Please allow 3-5 business days for the refund to post back to your card. There is no need to return the merchandise back to us.
I have also submitted your request to be removed from our mailing list. However, you may receive 2-3 additional catalogs until our current mailing cycle has expired.
If you continue to receive catalogs, our company does purchase mailing lists from outside sources. If your name appears on one of the lists received, additional catalogs may be sent. To be removed from all catalog mailing lists please write to:
[redacted]
Or online at the [redacted] website www.dma[redacted].org.
If you should have further questions, I can be reached at [redacted] or through my email at [redacted]@ltdcommodities.com. ...⇄
Sincerely,
[redacted]
Customer Support Specialist
LTD Commodities
Tell us why here...
0pt;">September 16, 2016
Account: [redacted]
Re: Case Number: [redacted]
Dear Ms. [redacted],
I am very sorry you had an issue with your recent purchase of the [redacted]. Thank you for giving me the chance to speak with you directly and correcting your issue for you on 9/14/16.
Per our conversation, I have issued the replacement, number [redacted], for the [redacted] on 9/14/16. Your replacement shipped out on 9/15/16 per tracking number [redacted] and is scheduled to be delivered on Monday 9/19/16 by [redacted].
In addition, I have requested a catalog for you and please allow 1 to 2 weeks to receive it. If you would like to place an order in the near future your account number is [redacted].
Thank you again for giving me the opportunity to resolve this issue. If you should have further questions, I can be reached at [redacted] or through my email at [redacted]@ltdcommodities.com. ...⇄
Sincerely,
[redacted]
Customer Support Specialist
LTD Commodities
Tell us why here...
Initial Business Response /* (1000, 5, 2014/04/16) */
[redacted]
On behalf of LTD Commodities, please accept our sincerest apology.
Thank you for taking the time to speak with me on 4/16/14.
Per our...
conversation, our distribution center assigns the tracking numbers and determines how shipments will be shipped based on the size and weight. I do show your shipment was shipped on 4/8/14 via tracking number [redacted] and was scanned in on 4/11/14 at the [redacted] hub [redacted] Since the tracking number was assigned to be transferred over to [redacted] Office that tracking number is [redacted]
Please keep in mind our shipping time frame to your state is 7 to 9 business days which also includes the processing time. You did advise your shipment has been delivered and I also show your shipment was delivered on 4/15/14 [redacted]
I have issued a refund of $9.95 for shipping due to the inconvenience you had experienced with our service back to your card ending [redacted] and to allow 3 to 5 business days for the refund to post back to your card.
I thank you for patronage and LTD looks forward to your future purchases.
If you should have further questions, I can be reached at [redacted] or through my email at [redacted]
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2014/04/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you so much for the quick response, and for the refund. I wish there were a way to retract this complaint completely as the speed with which my concern was addressed and the more-than-satisfactory resolution show that your company is more than willing to go that extra mile for the consumer. Perhaps, then, it is for the best that it remain here.
Thank you again for all your help!
January 12, 2017
face="Arial" size="2">
Account: [redacted]
Re: Case Number: [redacted]
Dear Ms. [redacted],
Please accept my apologies for the unforeseen delay in your shipment and the unanswered emails. I tried to reach you directly on 01/10/17, however I was unsuccessful.
Your shipment was shipped on 12/1/16 per tracking number [redacted]. On 12/7/16 a service disruption occurred and the shipment was sent back to us per [redacted]. Once we received the package back, we processed a replacement on 01/08/17, order number [redacted] and it shipped on 01/11/17 per tracking number [redacted]. It is scheduled to be delivered on 01/16/17 by [redacted]. You can track your replacement on our website www.ltdcommodities.com. Please click on order status in the upper right corner of our home page, enter the confirmation number [redacted] and last name as it appears on the order.
I also show three separate refunds issued because we were unable to replace some of the items. A refund in the amount of $9.08 was issued on 12/15/16, another for $22.34 was issued on 01/08/17 and the last one for $4.98 was issued on 01/11/17. These should be reflected in 3-5 business days on your [redacted] ending in 4691. I again apologize for the inconveniences this may have caused.
Lastly, I have also submitted your request to be removed from our mailing list. However, you may receive 2-3 additional catalogs until our current mailing cycle has expired.
If you continue to receive catalogs, our company does purchase mailing lists from outside sources. If your name appears on one of the lists received, additional catalogs may be sent. To be removed from all catalog mailing lists please write to:
[redacted] Choice
Direct Marketing Association
P.O. BOX [redacted]
[redacted], NY [redacted]
Or online at the DMA's website www.[redacted].org.
I hope I was able to resolve your matter to your satisfaction. If you should have further questions, I can be reached at [redacted] or through my email at [redacted]@ltdcommodities.com. ...⇄
Sincerely,
[redacted]
Customer Support Specialist
LTD Commodities
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. On the one condition they confirm no collection notices were ever sent or filed in my name. The error was always on their part and not on mine. There is no way I will ever agree I owed them an exact dollar amount from an "erroneous invoice".
Thank you Revdex.com for standing behind your name and forcing this company to do the right thing.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2014/06/20) */
June 20, 2014
Account: [redacted]
Re: Case Number: [redacted],
On behalf of LTD, please accept our sincerest apology.
My attempts to reach you on 6/4//14 and 6/17/14 were unsuccessful.
Please note I do show...
we did receive your responses on 5/29/14 and 6/6/14. We did respond back on 5/29/14 and 6/6/14 to the email that was provided in your response [redacted].
We attempted to reach you by phone at [redacted] on 5/29/14 and 6/6/14. We were unable to leave messages because the phone number does not go through.
Your shipment was shipped on 4/17/14 tracking number[redacted]. According to UPS the street name that was provided [redacted] is incorrect and they were attempting to update the address. Unfortunately, your shipment was sent back to us.
The refund check number [redacted] was issued for $59.95 on 6/4/14 for the full cost of the merchandise and was cashed on 6/13/14.
We appreciate your business and hope to do business again.
If you should have further questions, I can be reached at [redacted] or through my email at [redacted]
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2014/10/29) */
October 29, 2014
Account: [redacted]
Re: [redacted]
Dear [redacted]
On behalf of LTD Commodities, please accept my sincerest apology for the delay you in experienced with the shipping of your order. This is not the...
type of service that we strive to offer to our customers'.
Please be assured that this matter is being thoroughly researched with our warehouse. We thank you for bringing this to our attention so that we can get it corrected and make this right with you.
In follow up to our conversation this morning, 10/29/14; I will be issuing a full refund for your shipping charge in the amount of $7.95 back to your [redacted]. You can expect to view that on your next statement. The order shipped on 10/29/14 and is scheduled to be delivered on 11/1/14.
Should you have any other questions or concerns please let me know as I am more than happy to assist you.
Sincerely,
[redacted]
[redacted]
[redacted]