Initial Business Response /* (1000, 5, 2014/12/12) */
December 12, 2014
Account:[redacted]
Re: Case Number: [redacted]
[redacted]
I sincerely apologize for the inconvenience caused.
Thank you for taking the time to speak with me on 12/12/14.
Per our conversation, you had...
indicated the $19.12 pending charge amount has finally fallen off. However, the $34.83 is still pending and according to [redacted] you have to wait the 7 days for it to fall off. If after 7 days the pending charge does not fall off then you can file a dispute with [redacted].
If you should decide to place the order the shipping time frame to your state is 6 to 7 business days as long as the items are all in stock. Please contact me directly and I will place the order for you. We do not accept [redacted] by phone.
We appreciate your business with us.
If you should have further questions, I can be reached at [redacted] or through my email at [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2014/12/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No, the 19.12 did not fall off, it was fully charged and deducted from my funds. This says [redacted] needs to be reversed by LTD. Can you view these payments? Like we spoke about[redacted] says to call back to file a non received item dispute.
Final Business Response /* (4000, 9, 2014/12/15) */
December 15, 2014
[redacted]
[redacted]
[redacted]
I again regret the inconvenience caused.
My attempts to reach you on 12/12 and 12/15/14 were unsuccessful.
Per our conversation from 12/12/14, you had indicated the $19.12 pending charge amount has finally fallen off and the $34.83 is still pending. According to your complaint you are now indicating the $19.12 did not fall off and it was fully charged and deducted from your funds. If both amounts are still pending then according to what you had discussed with [redacted] they have advised you to wait the 7 days for the pending charges to fall off. If after 7 days the pending charges does not fall off then you can file a dispute with [redacted].
When the dispute has been filed with [redacted], [redacted] will then contact LTD directly and will work with the Chargeback Specialist directly by providing the information that is needed. When the resolution is taken care of you will be notified directly by [redacted].
Unfortunately, I am unable to view these charges. The Chargeback Specialist that works directly with [redacted] will be able to view them.
If you should decide to place the order the shipping time frame to your state is 6 to 7 business days as long as the items are all in stock. Please contact me directly and I will place the order for you. We do not accept [redacted] by phone.
We appreciate your business with us.
If you should have further questions, I can be reached at [redacted] or through my email at [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Initial Business Response /* (1000, 5, 2014/12/09) */
December 9, 2014
[redacted]
I regret the inconvenience caused.
My attempts to reach you on 12/5 and 12/8/14 were unsuccessful.
Please note for order confirmation...
[redacted] that you had placed online on 12/4/14 I do show all items are in stock and have all shipped on 12/8/14 via tracking number [redacted]. The shipment is currently in transit and has a scheduled delivery date of 12/11/14.
Please keep in mind once the order has been placed and saved we are unable to make any changes to it as our system will not allow us to do it. By law we cannot charge the credit/debit cards until the order completely processes and ships out.
In looking further into your order status online I do show all items have shipped and I also show there is an order number [redacted] referenced to the confirmation number [redacted]
Your card was authorized at the time when the order was placed on 12/4/14 for $47.70 and we settled on 12/8/14 for $47.70. If you should decide you no longer want the shipment you can refuse it upon delivery.
We will honor your request to stop sending catalogs. You may continue to receive catalogs until our current mailing cycle has expired.
Our company does purchase catalog mailing lists from outside sources. If your name appears on one of the lists received, additional catalogs may be sent. To be removed from all catalog mailing lists please write to:
[redacted]
If you should have further questions, I can be reached at [redacted] or through my email at [redacted]
No customer service at all,was told just a number does not matter. Took over 5 business days to process over 3 weeks to receive. And company offered no help, assistance or even apologize for delay did not care one but
November 23, 2015
Account: [redacted]
Complaint ID: 1[redacted]
Dear Ms. [redacted]
I sincerely
apologize for any inconvenience or worry you experienced with your LTD
Commodities order placed on 11/10/15. We did try reaching out to you; however
the phone numbers we...
have on file did not work. I hope this explanation will help with any
confusion.When you placed
your order with us on 11/10/15, we authorized your charge card for $14.95, the
amount of the order. We however do not
charge and settle on the card until we ship out your order. We shipped your order out on 11/13/15.
You then contacted
us via email on 11/16/15 and we responded to you on 11/18/15 indicating to
please allow one more business day and included your confirmation number should
you want to check your order status. Our
typical shipping timeframe to MA is 7-8 business days; hence the latest it
would arrive would have been 11/20/15.
I am happy to see
that you received your package on 11/19/15. I hope you enjoy the Snowman Figurines and the Jewelry Box.
If you
should have further questions, I can be reached at 847-604-7848 or through my
email at s[redacted]@ltdcommodities.com. �...⇄
Sincerely,Sue [redacted]LTD
Commoditieswww.ltdcommodities.com
size="3"> Revdex.com Case # [redacted]
Dear Ms. [redacted],
I am so sorry for the confusion on your account and delayed response. I understand you received an incorrect Invoice Detail for one of your shipments. We are researching why that happened in order to prevent this issue from happening again. Please know that while the items on that invoice were incorrect, the amount due of $130.30 was correct at that time. I am hoping this breakdown explains the orders, returns and credits on your account to your satisfaction.
9/16/15 – Order placed for $87.20
10/28/15 – Order placed for $123.80
11/5/15 – Return of $82.20, from 9/16 order. Amount credited.
11/10/15 – Order placed for $52.70
11/23/15 – Payment processed via echeck for $130.30 this would have been for the following, not the items on the incorrect invoice:
$123.80 order placed on 10/28
$5.00 remaining from order placed on 9/16
$1.50 echeck fee
11/27/15 – Payment of $130.30 did not process, incurred $30.00 return check fee
1/20/16 – Returned $79.80 from order on 10/28, credit placed on account
1/20/16 – Returned $27.90 from order on 11/10
2/11/16 – Waived return check fee of $30.00, credited account
2/12/16 – Removed remaining balance owed, $75.30.
2/13/16 - $0.00 Balance on account.
Summary
Total of Orders = $263.70
Total Returned = $189.90
Remaining Balance Subtotal = $73.80
Return check fee = $30.00
Echeck fee = $1.50
Total Outstanding Balance owed = $105.30
Waived return check fee = $30.00
Credit remaining balance owed = $75.30
Current balance as of 2/13/16 = $0.0
From the breakdown above, you can see that nothing is owed back to you as the check payment did not go through nor did we receive any additional payments. There was still an outstanding balance of $105.30. We have cleared this balance as of 2/13/16, so nothing is owed at this time.
Also, per your request we have opted you out of all our promotions, both email and catalogs. You may however still receive 1-2 catalogs as we pull our lists early for our mailing cycles.
Should you have any additional questions, you can contact me directly at 847-604-7848 or via my email [redacted]@ltdcommodities.com.
Initial Business Response /* (1000, 5, 2014/07/30) */
July 30, 2014
Account: [redacted]
Re: Case Number[redacted]
Dear[redacted]
On behalf of LTD, please accept our sincerest apology.
Thank you for taking the time to speak with me on 07/29/14.
Per our conversation, when...
we received your mailed in order form the account number listed was [redacted] which belongs to the [redacted] School. The order was placed under that account on 05/29/14 for $20.90 for the SINK OR CORNER SHELF-OVER THE SINK SHELF and was shipped on 07/02/14 and delivered on 07/05/14. We were notified by email indicating no one had ordered and the shipment will be sent back.
In addition, after extensive research we were able to locate your information that you have provided to us and we created your own personal account and placed the order on 07/29/14. The account number is [redacted] and the order number is [redacted] For all future inquiries please use the account number provided in the response.
Please allow 8 to 10 business days to receive it. If you don't receive your order by the 10th business day, please contact me directly and I will be happy to look into it for you.
We thank you for your business and look forward to doing business again in the near future.
If you should have further questions, I can be reached at [redacted] or through my email at [redacted]
Initial Business Response /* (1000, 5, 2014/07/30) */
July 30, 2014
Account: [redacted]
Re: [redacted]
Dear [redacted]
On behalf of LTD Commodities, please accept our sincerest apology.
My attempts to reach you on 07/28/14 and 07/29/14 were unsuccessful.
I have...
issued a refund back to the card ending in [redacted] for $20.93 for the Grassology product.
We value your business and hope you will continue to shop with us in the near future.
If you should have further questions, I can be reached at [redacted] or through my email at [redacted]
Initial Business Response /* (1000, 5, 2015/01/08) */
January 6, 2015
[redacted]
We regret any inconvenience caused.
I appreciate the time you took in speaking with me directly on 01/05/15.
With reference to our telephone...
conversation, currently there is a balance of $342.38 from 11/14/13 for invoices [redacted] and [redacted] for $286.94 and $55.44.
According to our records our Collections Department has been trying to reach you from 04/24/14 - 06/19/14 and have left messages to contact them directly at [redacted]. They are open from 7:30 A.M. - 5:00 P.M. CST Mon - Thurs and on Fridays from 7:30 A.M - 4:00 P.M. CST and a live Collection Representative would be able to assist you.
Furthermore, the account was turned over to the Collection Agency on 06/23/14 since they did not receive any response from you. When the account is turned over to the Collection Agency the matter must be settled with them and the balance must be paid in full. Unfortunately, we do not accept settlement of payment.
You had also indicated the products were of poor quality and I do apologize for it. Since the products were of poor quality you would need to contact our Collections Department at the number provided in the correspondence and discuss it with them further.
If you should have further questions, I can be reached at [redacted] or through my email at [redacted]
[redacted]Initial Business Response[redacted]
[redacted]
On behalf of LTD Commodities, please accept our sincerest apology.
Thank you for taking the time to speak with me on 2/14/14.
Per our...
conversation, you did advise you had received the refund for [redacted] but did not receive the refund for postage. It was advised there was a credit of [redacted] on the account. A refund has been requested for the amount of the credit and to allow 15 business days to receive it.
You have asked for a follow up phone call when the refund is sent out. I will call you when it is sent.
We will honor your request to stop sending catalogs. You may continue to receive catalogs until our current mailing cycle has expired.
Our company does purchase catalog mailing lists from outside sources. If your name appears on one of the lists received, additional catalogs may be sent. To be removed from all catalog mailing lists please write to:
[redacted]
[redacted]
Initial Business Response /* (1000, 5, 2014/09/23) */
September 23, 2014
Account: [redacted]
Re: Case Number: [redacted]
Dear [redacted]
On behalf of LTD Commodities, please accept my sincerest apology.
Thank you for taking the time to speak with me on 9/23/14.
Per our...
conversation, we are unable to change the choice or quantity of items on a processed order. If the item is on backorder, the order for the particular product must be canceled and reordered with the preferred choice or quantity.
Your order has shipped for confirmation number [redacted] via tracking number [redacted] and has a scheduled delivery of 9/24/14 by UPS.
I have issued a partial refund on 9/23/14 for the Lighted Halloween Tree for $39.95 back to PayPal and should post in the next billing cycle. And there is no need for you to return the product back to us as I do not want to inconvenience you further.
Thank you for being a dedicated customer of ours.
If you should have further questions, I can be reached at [redacted] or through my email at [redacted]
I am so sorry for the inconvenience you encountered with your order placed on 7/5/16. Thank you for taking the time to speak with me on 7/25/16 to help resolve this issue. On 7/25/16, I issued a refund for $40.91back to [redacted]. Please allow 3-5 business days for the refund to post. In addition, I issued a replacement on 7/25/16 via tracking number [redacted] and it was scheduled to be delivered on 7/27/16. There is no charge to you for the replacement.
You may check the status of the replacement by entering your confirmation number [redacted] and the last name of the ship-to party as it appears on the replacement order. Just click on Order Status in the upper right corner of our home page www.ltdcommodities.com.
Thank you for the opportunity to correct this issue. I hope I was able to resolve your matter to your satisfaction. If you should have further questions, I can be reached at 847-[redacted] or through my email at [redacted]@ltdcommodities.com. ...⇄
Sincerely,
[redacted]
Customer Support Specialist
LTD Commodities
Company charges you for merchandise, claims they shipped it with a valid tracking number, say it's been delivered, then when it doesn't show up for TWO WEEKS, they are ignorant enough to ask me if my neighbors, a friend, or family member has it? LOL! They then proceed to make up excuses and refuse to refund! Credit card company is handling dispute, how embarrassing for LTD!
Initial Business Response /* (1000, 5, 2014/04/02) */
[redacted]
On behalf of LTD, please accept our sincerest apology.
Thank you for taking the time to speak with me on 4/1/14.
You had indicated you did receive...
your order on 3/29/14 and everything was fine.
I also show the QUEEN MATTRESS WEDGE was shipped on 3/20/14 via tracking number [redacted] and delivered on 3/29/14 [redacted] via tracking number [redacted]
I am glad the issue has been resolved to your satisfaction and we do appreciate your business as always.
In addition, due to the inconvenience you had experienced with our service I would like to offer you promotional code[redacted] $10 off $50 order good till 4/30/14. Please keep in mind the promotional code is case sensitive.
If you should have further questions, I can be reached [redacted] or through my email [redacted]
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2014/04/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/03/25) */
March 23, 2015
[redacted]
[redacted]
[redacted]
I sincerely apologize for any inconvenience you experienced with your recent return. LTD Commodities places a high priority on providing our...
customers with excellent customer service and are sorry you did not have that experience. I tried to reach you to speak to you on 03/17/15 about your issue, however was unable to at the phone number listed on your profile.
I issued a credit for $68.16 on 03/17/15 for the EXPANDABLE PET GATES-WALNUT that was returned. Your account now reflects a zero balance and currently is in good standing.
Our Collection's specialists have been notified of the returned merchandise and the credit issued. All collection calls and letters have been stopped as of 03/17/15. If you should receive another past due balance letter in the mail, we ask that you disregard it.
If you should have further questions, I can be reached at [redacted] or through my email at [redacted]
Initial Business Response /* (1000, 5, 2014/12/26) */
December 26, 2014
[redacted]
On behalf of LTD Commodities, we sincerely apologize for any inconvenience you may have experienced with our service.
Please know that LTD...
Commodities is always concerned when a customer tells us that some aspect of our service is unacceptable and we can assure you that your experience was not typical of the level of service we strive to provide.
Thank you for taking the time to speak with me on 12/26/14.
Per our conversation, I have issued three separate refunds for the SET OF PINT GLASSES-THE SMURFS for $74.25 and $30.96 back to your card ending in [redacted] that were placed on two separate orders for confirmation numbers [redacted] and [redacted]. The refund for the ROCK BAND BEACH TOWELS-BEATLES was issued for $27.87 back to your card ending in [redacted] for confirmation number [redacted] for the unsatisfactory quality. The refunds should post on the next billing cycle.
You had also advised the return label was received and you have shipped the box back to us per tracking number [redacted] on 12/26/14.
We appreciate your business and thank you for your loyalty.
If you should have further questions, I can be reached at [redacted] or through my email at [redacted]
Initial Business Response /* (1000, 5, 2014/07/17) */
July 16, 2014
Account: [redacted]
Re: Case Number: [redacted]
Dear [redacted]
On behalf of LTD Commodities, please accept our sincerest apology.
Thank you for taking the time to speak with me on 7/15/14.
Your order was...
split into separate shipments and we authorize and settle on your card for each shipment. The first shipment uses the initial authorization. That initial authorization cannot be reused. When the second shipment is getting ready to be pulled and shipped, your card is authorized for the amount that is now going out in that shipment. Because both shipments are being prepared in the warehouse, none of the authorizations have fallen off your account yet. As they ship out, the bank charges will go through and the authorizations will drop off. During this time however that first authorization did not drop off yetand that is why there is a large amount currently authorized on your card.
Please accept promo code [redacted] $10 off $50 order good till 7/31/14.
Thank you for being a loyal customer.
If you should have further questions, I can be reached at [redacted] or through my email at [redacted]
Initial Business Response /* (1000, 5, 2014/12/12) */
December 12, 2014
Account:[redacted]
Re: Case Number: [redacted]
[redacted]
I sincerely apologize for the inconvenience caused.
Thank you for taking the time to speak with me on 12/12/14.
Per our conversation, you had...
indicated the $19.12 pending charge amount has finally fallen off. However, the $34.83 is still pending and according to [redacted] you have to wait the 7 days for it to fall off. If after 7 days the pending charge does not fall off then you can file a dispute with [redacted].
If you should decide to place the order the shipping time frame to your state is 6 to 7 business days as long as the items are all in stock. Please contact me directly and I will place the order for you. We do not accept [redacted] by phone.
We appreciate your business with us.
If you should have further questions, I can be reached at [redacted] or through my email at [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2014/12/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No, the 19.12 did not fall off, it was fully charged and deducted from my funds. This says [redacted] needs to be reversed by LTD. Can you view these payments? Like we spoke about[redacted] says to call back to file a non received item dispute.
Final Business Response /* (4000, 9, 2014/12/15) */
December 15, 2014
[redacted]
[redacted]
[redacted]
I again regret the inconvenience caused.
My attempts to reach you on 12/12 and 12/15/14 were unsuccessful.
Per our conversation from 12/12/14, you had indicated the $19.12 pending charge amount has finally fallen off and the $34.83 is still pending. According to your complaint you are now indicating the $19.12 did not fall off and it was fully charged and deducted from your funds. If both amounts are still pending then according to what you had discussed with [redacted] they have advised you to wait the 7 days for the pending charges to fall off. If after 7 days the pending charges does not fall off then you can file a dispute with [redacted].
When the dispute has been filed with [redacted], [redacted] will then contact LTD directly and will work with the Chargeback Specialist directly by providing the information that is needed. When the resolution is taken care of you will be notified directly by [redacted].
Unfortunately, I am unable to view these charges. The Chargeback Specialist that works directly with [redacted] will be able to view them.
If you should decide to place the order the shipping time frame to your state is 6 to 7 business days as long as the items are all in stock. Please contact me directly and I will place the order for you. We do not accept [redacted] by phone.
We appreciate your business with us.
If you should have further questions, I can be reached at [redacted] or through my email at [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Initial Business Response /* (1000, 5, 2014/12/09) */
December 9, 2014
[redacted]
I regret the inconvenience caused.
My attempts to reach you on 12/5 and 12/8/14 were unsuccessful.
Please note for order confirmation...
[redacted] that you had placed online on 12/4/14 I do show all items are in stock and have all shipped on 12/8/14 via tracking number [redacted]. The shipment is currently in transit and has a scheduled delivery date of 12/11/14.
Please keep in mind once the order has been placed and saved we are unable to make any changes to it as our system will not allow us to do it. By law we cannot charge the credit/debit cards until the order completely processes and ships out.
In looking further into your order status online I do show all items have shipped and I also show there is an order number [redacted] referenced to the confirmation number [redacted]
Your card was authorized at the time when the order was placed on 12/4/14 for $47.70 and we settled on 12/8/14 for $47.70. If you should decide you no longer want the shipment you can refuse it upon delivery.
We will honor your request to stop sending catalogs. You may continue to receive catalogs until our current mailing cycle has expired.
Our company does purchase catalog mailing lists from outside sources. If your name appears on one of the lists received, additional catalogs may be sent. To be removed from all catalog mailing lists please write to:
[redacted]
If you should have further questions, I can be reached at [redacted] or through my email at [redacted]
[redacted]
No customer service at all,was told just a number does not matter. Took over 5 business days to process over 3 weeks to receive. And company offered no help, assistance or even apologize for delay did not care one but
November 23, 2015
Account: [redacted]
Complaint ID: 1[redacted]
Dear Ms. [redacted]
I sincerely
apologize for any inconvenience or worry you experienced with your LTD
Commodities order placed on 11/10/15. We did try reaching out to you; however
the phone numbers we...
have on file did not work. I hope this explanation will help with any
confusion.When you placed
your order with us on 11/10/15, we authorized your charge card for $14.95, the
amount of the order. We however do not
charge and settle on the card until we ship out your order. We shipped your order out on 11/13/15.
You then contacted
us via email on 11/16/15 and we responded to you on 11/18/15 indicating to
please allow one more business day and included your confirmation number should
you want to check your order status. Our
typical shipping timeframe to MA is 7-8 business days; hence the latest it
would arrive would have been 11/20/15.
I am happy to see
that you received your package on 11/19/15. I hope you enjoy the Snowman Figurines and the Jewelry Box.
If you
should have further questions, I can be reached at 847-604-7848 or through my
email at s[redacted]@ltdcommodities.com. �...⇄
Sincerely,Sue [redacted]LTD
Commoditieswww.ltdcommodities.com
2/17/16
RE: Acct. # [redacted]
size="3"> Revdex.com Case # [redacted]
Dear Ms. [redacted],
I am so sorry for the confusion on your account and delayed response. I understand you received an incorrect Invoice Detail for one of your shipments. We are researching why that happened in order to prevent this issue from happening again. Please know that while the items on that invoice were incorrect, the amount due of $130.30 was correct at that time. I am hoping this breakdown explains the orders, returns and credits on your account to your satisfaction.
9/16/15 – Order placed for $87.20
10/28/15 – Order placed for $123.80
11/5/15 – Return of $82.20, from 9/16 order. Amount credited.
11/10/15 – Order placed for $52.70
11/23/15 – Payment processed via echeck for $130.30 this would have been for the following, not the items on the incorrect invoice:
$123.80 order placed on 10/28
$5.00 remaining from order placed on 9/16
$1.50 echeck fee
11/27/15 – Payment of $130.30 did not process, incurred $30.00 return check fee
1/20/16 – Returned $79.80 from order on 10/28, credit placed on account
1/20/16 – Returned $27.90 from order on 11/10
2/11/16 – Waived return check fee of $30.00, credited account
2/12/16 – Removed remaining balance owed, $75.30.
2/13/16 - $0.00 Balance on account.
Summary
Total of Orders = $263.70
Total Returned = $189.90
Remaining Balance Subtotal = $73.80
Return check fee = $30.00
Echeck fee = $1.50
Total Outstanding Balance owed = $105.30
Waived return check fee = $30.00
Credit remaining balance owed = $75.30
Current balance as of 2/13/16 = $0.0
From the breakdown above, you can see that nothing is owed back to you as the check payment did not go through nor did we receive any additional payments. There was still an outstanding balance of $105.30. We have cleared this balance as of 2/13/16, so nothing is owed at this time.
Also, per your request we have opted you out of all our promotions, both email and catalogs. You may however still receive 1-2 catalogs as we pull our lists early for our mailing cycles.
Should you have any additional questions, you can contact me directly at 847-604-7848 or via my email [redacted]@ltdcommodities.com.
Sincerely,
[redacted]
Shared Services Manager
Initial Business Response /* (1000, 5, 2014/07/30) */
July 30, 2014
Account: [redacted]
Re: Case Number[redacted]
Dear[redacted]
On behalf of LTD, please accept our sincerest apology.
Thank you for taking the time to speak with me on 07/29/14.
Per our conversation, when...
we received your mailed in order form the account number listed was [redacted] which belongs to the [redacted] School. The order was placed under that account on 05/29/14 for $20.90 for the SINK OR CORNER SHELF-OVER THE SINK SHELF and was shipped on 07/02/14 and delivered on 07/05/14. We were notified by email indicating no one had ordered and the shipment will be sent back.
In addition, after extensive research we were able to locate your information that you have provided to us and we created your own personal account and placed the order on 07/29/14. The account number is [redacted] and the order number is [redacted] For all future inquiries please use the account number provided in the response.
Please allow 8 to 10 business days to receive it. If you don't receive your order by the 10th business day, please contact me directly and I will be happy to look into it for you.
We thank you for your business and look forward to doing business again in the near future.
If you should have further questions, I can be reached at [redacted] or through my email at [redacted]
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2014/07/30) */
July 30, 2014
Account: [redacted]
Re: [redacted]
Dear [redacted]
On behalf of LTD Commodities, please accept our sincerest apology.
My attempts to reach you on 07/28/14 and 07/29/14 were unsuccessful.
I have...
issued a refund back to the card ending in [redacted] for $20.93 for the Grassology product.
We value your business and hope you will continue to shop with us in the near future.
If you should have further questions, I can be reached at [redacted] or through my email at [redacted]
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/01/08) */
January 6, 2015
[redacted]
We regret any inconvenience caused.
I appreciate the time you took in speaking with me directly on 01/05/15.
With reference to our telephone...
conversation, currently there is a balance of $342.38 from 11/14/13 for invoices [redacted] and [redacted] for $286.94 and $55.44.
According to our records our Collections Department has been trying to reach you from 04/24/14 - 06/19/14 and have left messages to contact them directly at [redacted]. They are open from 7:30 A.M. - 5:00 P.M. CST Mon - Thurs and on Fridays from 7:30 A.M - 4:00 P.M. CST and a live Collection Representative would be able to assist you.
Furthermore, the account was turned over to the Collection Agency on 06/23/14 since they did not receive any response from you. When the account is turned over to the Collection Agency the matter must be settled with them and the balance must be paid in full. Unfortunately, we do not accept settlement of payment.
You had also indicated the products were of poor quality and I do apologize for it. Since the products were of poor quality you would need to contact our Collections Department at the number provided in the correspondence and discuss it with them further.
If you should have further questions, I can be reached at [redacted] or through my email at [redacted]
[redacted]
[redacted]Initial Business Response[redacted]
[redacted]
On behalf of LTD Commodities, please accept our sincerest apology.
Thank you for taking the time to speak with me on 2/14/14.
Per our...
conversation, you did advise you had received the refund for [redacted] but did not receive the refund for postage. It was advised there was a credit of [redacted] on the account. A refund has been requested for the amount of the credit and to allow 15 business days to receive it.
You have asked for a follow up phone call when the refund is sent out. I will call you when it is sent.
We will honor your request to stop sending catalogs. You may continue to receive catalogs until our current mailing cycle has expired.
Our company does purchase catalog mailing lists from outside sources. If your name appears on one of the lists received, additional catalogs may be sent. To be removed from all catalog mailing lists please write to:
[redacted]
[redacted]
[redacted]
Initial Business Response /* (1000, 5, 2014/09/23) */
September 23, 2014
Account: [redacted]
Re: Case Number: [redacted]
Dear [redacted]
On behalf of LTD Commodities, please accept my sincerest apology.
Thank you for taking the time to speak with me on 9/23/14.
Per our...
conversation, we are unable to change the choice or quantity of items on a processed order. If the item is on backorder, the order for the particular product must be canceled and reordered with the preferred choice or quantity.
Your order has shipped for confirmation number [redacted] via tracking number [redacted] and has a scheduled delivery of 9/24/14 by UPS.
I have issued a partial refund on 9/23/14 for the Lighted Halloween Tree for $39.95 back to PayPal and should post in the next billing cycle. And there is no need for you to return the product back to us as I do not want to inconvenience you further.
Thank you for being a dedicated customer of ours.
If you should have further questions, I can be reached at [redacted] or through my email at [redacted]
Sincerely,
[redacted]
July 27, 2016
size="2">
Account: [redacted]
Re: Case Number: [redacted]
Dear Ms. [redacted],
I am so sorry for the inconvenience you encountered with your order placed on 7/5/16. Thank you for taking the time to speak with me on 7/25/16 to help resolve this issue. On 7/25/16, I issued a refund for $40.91back to [redacted]. Please allow 3-5 business days for the refund to post. In addition, I issued a replacement on 7/25/16 via tracking number [redacted] and it was scheduled to be delivered on 7/27/16. There is no charge to you for the replacement.
You may check the status of the replacement by entering your confirmation number [redacted] and the last name of the ship-to party as it appears on the replacement order. Just click on Order Status in the upper right corner of our home page www.ltdcommodities.com.
Thank you for the opportunity to correct this issue. I hope I was able to resolve your matter to your satisfaction. If you should have further questions, I can be reached at 847-[redacted] or through my email at [redacted]@ltdcommodities.com. ...⇄
Sincerely,
[redacted]
Customer Support Specialist
LTD Commodities
Tell us why here...
Company charges you for merchandise, claims they shipped it with a valid tracking number, say it's been delivered, then when it doesn't show up for TWO WEEKS, they are ignorant enough to ask me if my neighbors, a friend, or family member has it? LOL! They then proceed to make up excuses and refuse to refund! Credit card company is handling dispute, how embarrassing for LTD!
Initial Business Response /* (1000, 5, 2014/04/02) */
[redacted]
On behalf of LTD, please accept our sincerest apology.
Thank you for taking the time to speak with me on 4/1/14.
You had indicated you did receive...
your order on 3/29/14 and everything was fine.
I also show the QUEEN MATTRESS WEDGE was shipped on 3/20/14 via tracking number [redacted] and delivered on 3/29/14 [redacted] via tracking number [redacted]
I am glad the issue has been resolved to your satisfaction and we do appreciate your business as always.
In addition, due to the inconvenience you had experienced with our service I would like to offer you promotional code[redacted] $10 off $50 order good till 4/30/14. Please keep in mind the promotional code is case sensitive.
If you should have further questions, I can be reached [redacted] or through my email [redacted]
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2014/04/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/03/25) */
March 23, 2015
[redacted]
[redacted]
[redacted]
I sincerely apologize for any inconvenience you experienced with your recent return. LTD Commodities places a high priority on providing our...
customers with excellent customer service and are sorry you did not have that experience. I tried to reach you to speak to you on 03/17/15 about your issue, however was unable to at the phone number listed on your profile.
I issued a credit for $68.16 on 03/17/15 for the EXPANDABLE PET GATES-WALNUT that was returned. Your account now reflects a zero balance and currently is in good standing.
Our Collection's specialists have been notified of the returned merchandise and the credit issued. All collection calls and letters have been stopped as of 03/17/15. If you should receive another past due balance letter in the mail, we ask that you disregard it.
If you should have further questions, I can be reached at [redacted] or through my email at [redacted]
Sincerely,
[redacted]
[redacted]
[redacted]
Initial Business Response /* (1000, 5, 2014/12/26) */
December 26, 2014
[redacted]
On behalf of LTD Commodities, we sincerely apologize for any inconvenience you may have experienced with our service.
Please know that LTD...
Commodities is always concerned when a customer tells us that some aspect of our service is unacceptable and we can assure you that your experience was not typical of the level of service we strive to provide.
Thank you for taking the time to speak with me on 12/26/14.
Per our conversation, I have issued three separate refunds for the SET OF PINT GLASSES-THE SMURFS for $74.25 and $30.96 back to your card ending in [redacted] that were placed on two separate orders for confirmation numbers [redacted] and [redacted]. The refund for the ROCK BAND BEACH TOWELS-BEATLES was issued for $27.87 back to your card ending in [redacted] for confirmation number [redacted] for the unsatisfactory quality. The refunds should post on the next billing cycle.
You had also advised the return label was received and you have shipped the box back to us per tracking number [redacted] on 12/26/14.
We appreciate your business and thank you for your loyalty.
If you should have further questions, I can be reached at [redacted] or through my email at [redacted]
[redacted]
Initial Business Response /* (1000, 5, 2014/07/17) */
July 16, 2014
Account: [redacted]
Re: Case Number: [redacted]
Dear [redacted]
On behalf of LTD Commodities, please accept our sincerest apology.
Thank you for taking the time to speak with me on 7/15/14.
Your order was...
split into separate shipments and we authorize and settle on your card for each shipment. The first shipment uses the initial authorization. That initial authorization cannot be reused. When the second shipment is getting ready to be pulled and shipped, your card is authorized for the amount that is now going out in that shipment. Because both shipments are being prepared in the warehouse, none of the authorizations have fallen off your account yet. As they ship out, the bank charges will go through and the authorizations will drop off. During this time however that first authorization did not drop off yetand that is why there is a large amount currently authorized on your card.
Please accept promo code [redacted] $10 off $50 order good till 7/31/14.
Thank you for being a loyal customer.
If you should have further questions, I can be reached at [redacted] or through my email at [redacted]
Sincerely,
[redacted]