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LTD, Inc

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LTD, Inc Reviews (140)

Attachment

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
On September 8, I dropped my truck off at Lustine *** to conduct a recall repair and the air conditioner was blowing very cold air While my truck was in possession of Lustine ***, on September 9, a technician reported the condenser has a hole and recommend it be replaced at a cost of $860.25. The Service Lane Manager advised via text “…there’s a hole in the condenser. All the refrigerant is gone and the condenser is covered in refrigerant oil. If we charge it it will leak out. It needs a condenser!” Lustine *** refused to fix the condenser. At the advice of my attorney on September 14, 2016, I had the condenser checked by an independent automotive repair center where no hole or leak was found, however refrigerant dye was found on the front of the condenser. I had the condenser recharged for $186.97. Refrigerant did not leak out. The air conditioner has been blowing very cold air since that recharge. I asked Lustine *** for reimbursement of the $186.97; they refused. Lustine *** recommended I have them replace the condenser for $860.25; however, it was apparently never broken in the first place.
Regards,
*** ***

I spoke to *** *** and we have resolved the issues, and she is satisfied

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: There was an ad for the amount of $in several publications that showed the vehicle for sale at that priceI don't agree on the "miscommunication" for the price. Lustines sales manager added $to the base price because I was paying cash and didn't have a trade or finance and I was told that by himThat's not called a miscommunication in my worldThat's bad business practiceI did buy another vehicle just like the one they had and the other dealer met the original price of $and they were great to deal with and there was no "Miscommunication"
Regards,
*** ***

There was a miscommunication on the pricing on Saturday with *** ***. After finding out about the issue on Monday we reached out to *** *** and let him know that we would sell him the vehicle for the price he wanted to pay. ** *** was going to come in and purchase the
vehicle last night however after discussing with his wife he decided to purchase a *** elsewhere

Customer picked up payoff difference from store on 11/24/

From: Jim G***Date: Wed, Jul 6, at 3:PMDear *** ***, I am sorry no one ever replied to youWe took care of this lady back in June when we traded her out of her *** *** Truck and put her in *** *** TruckPlease see
attachment to verify or feel free to speak with herShe is completely satisfied. V/R,Jim James G***Lustine Automotive GroupToyota.Dodge.Scion.Jeep.Chrysler.Ram

This complaint was resolved

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this
response because: Lustine *** has not done anything to resolve this complaintI went there 09/29/against my will because the only way I can cancel the added products is to go there and sign the papersI have once again spoken to Beltran, general manager, I told him that I want to purchase for $12,after my 6K downpayment or have it financed elsewhereTHis issue will not be resolved unless this is the outcomeTheir deceptive practice has to end.
Regards,
*** ***

We have given our customer a full refund and believe our customer is completelt satified

Attached pls find all checks of cancelationWe have already made *** *** aware

Customer approved the work on his *** Lustine packages the 90k service in a discounted package deal for our customers and we do not allow coupons applied to an already discounted package The customer also approved tire which Lustine sold to him at a discounted price so we would not
honor the 10% off coupon on that item He also approved a mass air flow sensor service and a throttle body service on job lines and 3, Lustine discounted the most expensive of the with 10% off parts and labor, exactly what the coupon says Customer was screaming in the service lane when it was time to pay his bill, wanted more money discounted Customer knew the amount the he approved, knew the work that he approved and when it was time to pay his bill he made a scene and expected Lustine service to take more money off of his bill and it didn't happen He then gave Lustine a 25% on our *** CSI survey and also disputed the credit card charges to his credit card company Lustine *** Service Director Nino S*** and I would like to sit down and meet with this customer since it is obvious that we are not agreeing on what transpired at his service visit on 3/15/

When ** *** purchased her vehicle, the only additional coverage she purchased was a maintenance plan to take care of scheduled maintenance and Gap protection to cover her in the event of a total lossShe did not purchase mechanical breakdown coverageThe vehicle has over 36,miles and is
out of bumper to bumper coverage, the remaining warranty on the vehicle is 100,mile powertrain coverage from Chrysler. This repair was not covered under the powertrain warranty. Since ** *** purchased the vehicle from us we reached out to Chrysler for assistance and we were able to get them to cover the repair with only a $deductible. This is the same deductible she would have been responsible for had she purchased the extended warranty

This is the third response from Lustine Chrysler Dodge Jeep (“Lustine”) with regard to *** ***’s claims, which she further outlined on February 16.*** *** now complains that she is “not qualified to continue to go up against someone from the legal profession” and, therefore, is no longer comfortable with the way her Revdex.com complaint is proceeding*** *** fails to mention that she retained legal counsel (Thomas Breeden) prior to even filing her initial complaint with the Revdex.comLustine, through its counsel, has cooperated and communicated with *** *** regularly trying to resolve *** ***’s claimsThis office last contacted *** *** regarding *** ***’s claims and a potential resolution on Wednesday, February Thus, Lustine will no longer respond to *** ***’s rejections of its responses to her complaints with the Revdex.com.Very truly yours, *** ** ***Cc:*** *** (via email) *** *** (via email)

Regarding *** *** claim that the car he bought was represented as an ** ***We did not represent the car as anything but a USED *** ***This was disclosed on all paperwork signed by the customer and dealershipThere was a clerical error by the person who logged in the car that was
sold to *** *** as an LE on the key tagThat was incorrectIn fact looking at the VIN number the car is an SE which has roughly a $value higher than an LE but we did not represent it as a SE either, simply a USED *** ***.As far as the tags are concerned a post card was sent out to *** *** informing him the tags were to be picked up at the dealershipThe TAG # is *** and the REGISTRATION kists the car as a *** SEDAN 4DR GRN GAS*** *** has picked up his tags.V/R,Jim

We have fixed Mr***'s vehicle and it no longer makes the noise he was complaining about. We are unable to buy his vehicle back, if Mr*** would like his vehicle bought back that would be something he would need to contact *** about

We checked the repair to make sure it was proper, it is was done to Toyota's recall standards. Installed the original amplifier that was replaced because of the recall and there was no difference in sound. Compared to another vehicle in certified inventory and sounds the same as the
customers. Technician (Steve * ***) opened a case with Toyota which had him inspect some things that could have been affected, everything checked out correctly. Technician contacted our District FTS (Toyota Corporate Field Technician) that confirmed that Lustine went through all of the proper steps to check the repair and make sure everything is done to spec. Customer requested to know amperage of the new amp of which Toyota or the FTS was not able to release specifications. Customer asked if Toyota would install a new amp, FTS declined since amp in vehicle is operating as designed. Customer requested to have original amp that was under recall installed and Toyota declined

We have paid off the bank that holds the titleWe are waiting for the bank to send us the titleWe expect to have it before 5/25/16.Jim G***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:Chris E*** was the manager who helped us with the purchase and he is NO LONGER working there. The finance officer Mustafa A* *** did specify that in order to receive financing from *** *** Financial that we MUST purchase add ons from the list I providedTo which, we chose the maintenance plan and GAPMustafa is also NOT EMPLOYED by Lustine any longer*** *** confirmed they have no over sight or choice of what the customer purchases in addition to their vehicle financing. My husband, *** ***, signed the cancellation for the maintenance agreement on February 17, Less than a month after purchasing the vehicle When we came back to Lustine for the third timeThat is just under weeks agoWe were told it would be refunded in 4-weeksWe have received no check to us or the finance companyThe vehicle was paid in full in March. I was also told by some manager "Amin" last Thursday that he would take care of it that day and call me backHe also said if he didn't get a chance to call me back he would have someone else take care of it. This is the first someone has told me that we need to fill out paperwork regarding the GAP cancellationI have printed those records for my husband to signWhat is the status of the maintenance agreement and why hasn't it been refunded?
Regards,
*** ***

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