When a vehicle is purchased from us we do not activate the *** ** *** *** this is done by *** directly. We do not have any way to activate these services for *** *** he needs to reach out to these companies directly. We have done all we can to resolve his concerns and there is nothing more that we can do
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
Revdex.com,
There is still one pending issue con omplaint ID *** that was not addresed. The issure regarding the price of the vehicle was not addressed,I need a respose on that issue. Only the warranty issue and the key issue was addressed.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I will take the refund
Regards,
*** ***
I have talked to this customer about this. I offered to reimburse her if she had the key cut at her local dealership or she can come her and have a key cut. I just need to know how the customer would like to proceed
The issue has been resolvedThe car has been financed however the lack of customer service and issues that I had along the way still stand. Sent from my ***
Complaint comes from a *** ***We have not sold any car to a *** *** *** has same address of a *** *** *** who has the same address as Complainant, *** ***We are assuming *** *** *** is having *** *** write letter of complaint. *** *** claims
*** *** was forced to buy " Extended Warranty, paint protection, & ***"*** *** did NOT purchase "Extended Warranty, paint protection, & ***"*** *** claims she decided to cancel "Extended Warranty"There is no cancelation form because *** and/or *** *** did NOT purchase "Extended Warranty"*** *** claims the used car manager gave her his phone number to call for assistance and that he no longer works hereRoland D*** was the used car manager when *** *** purchased car and is still employed here
*** *** also claims the vehicle was not Maryland inspectedPlease see attached form from the Maryland State Police with the VIN and date inspected
*** *** did purchase Pre-Paid Maintenance and Guaranteed Asset Protection (GAP)You can see on the "Optional Product Disclosure" attached the "Products Accepted" and the "Products Declined" that the customer *** *** signed. *** *** can cancel these products by signing and dating the attached forms so we can process the cancelations and send any refund to *** *** if the loan is paid off
Date: Thu, Aug 13, at 3:PMSubject: RE: *** *** CID ***To: *** *** *** *** brought his vehicle to us for repairs due to water getting in his vehicleWork was completed on his vehicle*** *** has picked up his vehicle We covered $of
his insurance deductible Per *** ***’s request we refunded him part of the money paid to us by his insurance company to replace his carpets for him to get it done at another repair facility.Thank you Jason D***General ManagerLustine Chrysler Jeep Dodge
The agreed upon price of the vehicle at $40,was already $above the internet advertised price and already included the $destination charge and $rebateThe Dealership added both of these back onto the price of the vehicle making the agreed upon price higher than it should have beenWe were also charged tax on both of these additional chargesThe only other charges were supposed to be taxes and tagsOn the Virginia Buyers Order-a the price should show $40,The Dealership shows the inflated price of $41,They overcharged the $and $I spoke to Manager Jason D*** on August 19, refthe $Safe Shield charge and he agreed to issue a refund for that because there wasn't any agreed upon price to purchase that aftermarket item, we don't want it, didn't ask for it and we never said we wanted itI had requested that the dealership provide a breakdown of all the refund amountThat was to include each item refunded with the amount plus tax and the months interest we incured at 4.490% on each itemI also requested a copy of the breakdown to be sent to my home so I can have a copy for my recordsThe dealership has failed to provide this informationThe Dealership has issued refund checksOne for $4,and the second for $7,for a total of $11,I have no Idea what has been refunded thoughThe list of what is supposed to be refunded is: Warranty Solutions $4995, Warranty Solutions $3995, Safeshield $1889, Guidepointe $1260, Lifecare $1507, Destination Charge $995, GAP Insurance $800, Rebate $500, Bug Shield $150, Mud Flaps $and Door Sill Guards $That comes to a total of $plus tax and 4.490% interest for months we had to pay on the loan for these inflated chargesOnce again, I ask for a breakdown of all the refunded amounts to show each item refunded, the amount refunded for the item, the tax for the refunded amount and the interest amount refunded for each itemI cancelled the Bug Guard and Mud Flaps over the phone with the dealerships Sales RepJennifer C***She shipped them to me anywayI spoke to her several times over the phone requesting a return label being sent so the items could be returned but still have not received one nore have I had any returned phone calls from the dealership or Jennifer C*** refgetting these items returned to themI will make this my written request for cancelation of the Bug Guard and Mud FlapsI request the dealership send me a postage paid return label so I may return the items to them and have a full refund issued to meThe dealership had not asked for a written cancelationSo, to recap, please breakdown each item refunded, the amount for the item, tax refunded for the item and interest refunded for the itemThey have issued a total of $but the total refund not including tax and interest is $The dealership still owes aprox$plus tax and interestThats why I requested a breakdown of everythingAs soon as I receive a postage paid return label from the dealership I will return the bug guard and mud flapsThank You For Your Help In This Matter*** *** ***
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
*** *** is no longer employer here and I did not receive a copy of this complaintI am working with the Dealer Board and the Atty General of VA on the same complaintI will copy you more info today.Jim G***
Date: Mon, Aug 24, at 3:PMSubject: complaint # ***To: "*** *** (***)" In regards to this complaint we removed the backup camera that the customer was not happy with and refunded them their money. Thank you Jason D***General
ManagerLustine Chrysler Jeep Dodge
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint
will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: The charges paid by Lustine Toyota to *** *** do not equal what salesman Matthew I*** and Customer Relations Manager Suzanne M*** committed to me would be resolved. The charges still left unresolved by Lustine Toyota exceed $2,000. I expect Lustine Toyota to honor 100% the commitments of first their salesman, and second their Customer Service Manager
Regards,
*** ***
I'm sorry the customer is rejecting my responseMy response still stands that the customer signed all the purchase orders and loan papersI was not in the office when he signed but he has admited signing everything and he has not cancelled any products as of yetNot sure what he is talking about video camerasI am happy to sit down with customer face to face to try to help him
RE : [redacted] ID # [redacted]
I have looked at [redacted]'s deal folder. She did meet with Gaby M[redacted] but did NOT purchase any aftermarket products. I have scanned and attached copies of the purchase order (attachments marked #1) and loan contract (attachment marked #2 ) and you...
can see there is no aftermarket products bought or sold, so there is nothing to cancel.
I did confirm that [redacted] purchased an extended warranty for $2500, maintenance for $1700, and GAP for $800. In the attached loan contract (attachments marked # 2) she clearly acknowledged and signed for the products. In fact, it was electronic[redacted] signed at the dealership which requires signature and two acknowledgements from the customer.
[redacted] did contact our dealership in October. She spoke to Mr. Schuyler B[redacted], Department Head of Finance and Insurance . She requested to cancel ALL policies on the loan. Mr. B[redacted] told her to please come in the dealership to sign the necessary forms. She refused and said she wanted to cancel over the phone. We told her we would like her to sign the cancellation forms in person, so that we could witness. She hung up. She called again late in November again refusing to come in without an attorney. We told her the attorney was welcome. She never came in and her deal folder remained in Mr. B[redacted]'s office waiting for her to appear.
On December 15th DeQuoia H[redacted], Finance Assistant, was getting ready to deploy with her Army Reserve Unit and sent out an email with the cancellation forms ( attachments marked # 3 ). [redacted] contacted DeQuoia, sent her the forms and we canceled the $2500 warranty and $1700 maintenance for a complete refund. The insurance companies sent the refund directly to [redacted]. It can take up to 60 days for the bank to credit the account. We also told [redacted] this.
On February 7, [redacted] sent in two additional forms ( attachments marked #4 ), one was an additional warranty cancellation form that [redacted] marked "X" in the box for "OTHER" and then writing "Unauthorized charge" . This is not true. She authorized the warranty when she first bought the car by signing the loan contract and warranty agreement. The second form was [redacted] writing in that she wanted to "keep GAP insurance" dated 2/7/17.
[redacted] vehicle has been fixed and he has had no issues with his vehicle since. [redacted] has been to the dealership several time since his vehicle was fixed and made no mention of wanting to trade to a different vehicle. We can not offer him a refund. The vehicle is fixed and is covered under...
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Please see answers below:MESSAGE FROM BUSINESS: Customer came in and said they didn't know they had purchased extras on car loan.I said we found extra charges NOT mentioned at the time of signing and Retail statement and Buyers order was signed (that is correct) however the Finance rep. never went to all of the numbers meaning showing and explaining one by one.Now, I did accept some of them , plus extra maintenance (which was the undercoating). Please understand that I am not trying to get anything free , the two reasons of my complaint are:First: bad customer service from the manager and finance rep.(changing words ) not been able to help because once I go there he said nothing on the contract can be change, now you are telling that IT could ..!! please stop wasting my time.And secondly the price and the reason why we Accepted on the first place and this has been mentioned on the complaints and emails) the price was 28,500 or 28,700 something around, our salesperson wrote it on a white piece of paper. (now on the contract the price for the [redacted] is 29,990.00 (so please I need the difference back (check with your sales person)Now, When I called again you told me the extra money was shipping..!! that was never mentioned as an extra, and how come you charge shipping if I pick up the car same day. (again, please need the difference adjusted)Please explain what is the charge for TIRE (995) ?? never explain , never shown.I will keep the GAP What is the Aftermarkets??? amount of 1,639.00 (never explain, never shown)I will keep the extended Warranty We showed them menu they signed with all product forms. Not showed prices and went one by one see detail above please. They then claimed they knew about warrenty and mainatnce but did not know about GAP (that is correct, I decided to keep the GAP now). We explained the GAP info to them again (no explanation provided ) (that is my complaint, bad customer service) In fact GM told me that I should know about everything been a first time buyer.! that is complete wrong, that is why you have every department on your dealer to guide the buyers. and told them that they could cancel all or any. (this is definitely not true, in fact You the GM told me that Nothing can be modify, if I want I can get a used car lower price but ALL of the extras will remain the same that nothing can be done or change) They then went to look at used cars for partner and left the dealership. (that is correct , we were waiting for like 30 mins to have the salesperson help us and have to come back to work and couldn't wait any longer. I did notify another sales rep to let my rep. know that we left. ) And we went back because we wanted to return the car. I wish I could have do business with a different dealer. We have not heard from them since except for two bad reviews on [redacted] and [redacted]. That is not true either ,I called twice and spoke again with you once, asked you again about the final price agreed and the one on the contract, you said that could not talk about it over the phone and also requested my floor mats missing along with the extra key and you told me the dealer will call me once they arrive, I still have not received the call. Please let me know when can I pick them up.I wish I can deal with someone else besides the GM , he said one thing over the phone and in writhing and once I show up in person he said the opposite .Regards, [redacted]
I have pulled the file and there is a complete work sheet showing the numbers on the work sheet. Clearly states customer agreed to $22,500 plus frieght of $810, $1500 rebate for selling price of $24,810 before tax, tags, fees. We first put it on a hand written worksheet (see attachment 1) and...
customer wanted $60 more off before she would go into settlement. We agreed and lowered the selling price from $24,810 to $24,750. She agreed and signed the hand written pruchase order. She then bought Undercoating/Sound Shield for $449.25 (see attachment #2). She then went into settlement and signed a computer typed purchase order ( see attachment # 3) showing the prices and the undercoating. In my opinion [redacted] knew that she was signng legal documents and was hoping that is she complained enough to different agencies that we would give her money. She admits this when she states in her complaint " I decided to pay what was stated and then take the matter up with the Revdex.com and the State Attorney's Office of Consumer Affairs". This seems illegal to me but I am not an Attorney. I would like the opinion of the States Attorney and will ask if I get a complaint from their office.
[redacted] Purchased several extended service contracts and a maintenance plan that she no longer wanted after purchasing the vehicle. I have spoken to [redacted] and gone over the products she has and what she wants to keep and what she wants canceled. We processed the...
cancelations on the unwanted products. The bank she financed with should receive these refunds within 4 to 6 weeks, which resolves her issues. Thank you
When a vehicle is purchased from us we do not activate the *** ** *** *** this is done by *** directly. We do not have any way to activate these services for *** *** he needs to reach out to these companies directly. We have done all we can to resolve his concerns and there is nothing more that we can do
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
we have removed him completly from all mailing lists
Revdex.com,
There is still one pending issue con omplaint ID *** that was not addresed. The issure regarding the price of the vehicle was not addressed,I need a respose on that issue. Only the warranty issue and the key issue was addressed.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I will take the refund
Regards,
*** ***
I have talked to this customer about this. I offered to reimburse her if she had the key cut at her local dealership or she can come her and have a key cut. I just need to know how the customer would like to proceed
The issue has been resolvedThe car has been financed however the lack of customer service and issues that I had along the way still stand. Sent from my ***
not sure why she is rejecting our response
Complaint comes from a *** ***We have not sold any car to a *** *** *** has same address of a *** *** *** who has the same address as Complainant, *** ***We are assuming *** *** *** is having *** *** write letter of complaint. *** *** claims
*** *** was forced to buy " Extended Warranty, paint protection, & ***"*** *** did NOT purchase "Extended Warranty, paint protection, & ***"*** *** claims she decided to cancel "Extended Warranty"There is no cancelation form because *** and/or *** *** did NOT purchase "Extended Warranty"*** *** claims the used car manager gave her his phone number to call for assistance and that he no longer works hereRoland D*** was the used car manager when *** *** purchased car and is still employed here
*** *** also claims the vehicle was not Maryland inspectedPlease see attached form from the Maryland State Police with the VIN and date inspected
*** *** did purchase Pre-Paid Maintenance and Guaranteed Asset Protection (GAP)You can see on the "Optional Product Disclosure" attached the "Products Accepted" and the "Products Declined" that the customer *** *** signed. *** *** can cancel these products by signing and dating the attached forms so we can process the cancelations and send any refund to *** *** if the loan is paid off
Date: Thu, Aug 13, at 3:PMSubject: RE: *** *** CID ***To: *** *** *** *** brought his vehicle to us for repairs due to water getting in his vehicleWork was completed on his vehicle*** *** has picked up his vehicle We covered $of
his insurance deductible Per *** ***’s request we refunded him part of the money paid to us by his insurance company to replace his carpets for him to get it done at another repair facility.Thank you Jason D***General ManagerLustine Chrysler Jeep Dodge
The agreed upon price of the vehicle at $40,was already $above the internet advertised price and already included the $destination charge and $rebateThe Dealership added both of these back onto the price of the vehicle making the agreed upon price higher than it should have beenWe were also charged tax on both of these additional chargesThe only other charges were supposed to be taxes and tagsOn the Virginia Buyers Order-a the price should show $40,The Dealership shows the inflated price of $41,They overcharged the $and $I spoke to Manager Jason D*** on August 19, refthe $Safe Shield charge and he agreed to issue a refund for that because there wasn't any agreed upon price to purchase that aftermarket item, we don't want it, didn't ask for it and we never said we wanted itI had requested that the dealership provide a breakdown of all the refund amountThat was to include each item refunded with the amount plus tax and the months interest we incured at 4.490% on each itemI also requested a copy of the breakdown to be sent to my home so I can have a copy for my recordsThe dealership has failed to provide this informationThe Dealership has issued refund checksOne for $4,and the second for $7,for a total of $11,I have no Idea what has been refunded thoughThe list of what is supposed to be refunded is: Warranty Solutions $4995, Warranty Solutions $3995, Safeshield $1889, Guidepointe $1260, Lifecare $1507, Destination Charge $995, GAP Insurance $800, Rebate $500, Bug Shield $150, Mud Flaps $and Door Sill Guards $That comes to a total of $plus tax and 4.490% interest for months we had to pay on the loan for these inflated chargesOnce again, I ask for a breakdown of all the refunded amounts to show each item refunded, the amount refunded for the item, the tax for the refunded amount and the interest amount refunded for each itemI cancelled the Bug Guard and Mud Flaps over the phone with the dealerships Sales RepJennifer C***She shipped them to me anywayI spoke to her several times over the phone requesting a return label being sent so the items could be returned but still have not received one nore have I had any returned phone calls from the dealership or Jennifer C*** refgetting these items returned to themI will make this my written request for cancelation of the Bug Guard and Mud FlapsI request the dealership send me a postage paid return label so I may return the items to them and have a full refund issued to meThe dealership had not asked for a written cancelationSo, to recap, please breakdown each item refunded, the amount for the item, tax refunded for the item and interest refunded for the itemThey have issued a total of $but the total refund not including tax and interest is $The dealership still owes aprox$plus tax and interestThats why I requested a breakdown of everythingAs soon as I receive a postage paid return label from the dealership I will return the bug guard and mud flapsThank You For Your Help In This Matter*** *** ***
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
*** *** is no longer employer here and I did not receive a copy of this complaintI am working with the Dealer Board and the Atty General of VA on the same complaintI will copy you more info today.Jim G***
Date: Mon, Aug 24, at 3:PMSubject: complaint # ***To: "*** *** (***)" In regards to this complaint we removed the backup camera that the customer was not happy with and refunded them their money. Thank you Jason D***General
ManagerLustine Chrysler Jeep Dodge
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint
will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: The charges paid by Lustine Toyota to *** *** do not equal what salesman Matthew I*** and Customer Relations Manager Suzanne M*** committed to me would be resolved. The charges still left unresolved by Lustine Toyota exceed $2,000. I expect Lustine Toyota to honor 100% the commitments of first their salesman, and second their Customer Service Manager
Regards,
*** ***
I'm sorry the customer is rejecting my responseMy response still stands that the customer signed all the purchase orders and loan papersI was not in the office when he signed but he has admited signing everything and he has not cancelled any products as of yetNot sure what he is talking about video camerasI am happy to sit down with customer face to face to try to help him
RE : [redacted] ID # [redacted]
I have looked at [redacted]'s deal folder. She did meet with Gaby M[redacted] but did NOT purchase any aftermarket products. I have scanned and attached copies of the purchase order (attachments marked #1) and loan contract (attachment marked #2 ) and you...
can see there is no aftermarket products bought or sold, so there is nothing to cancel.
I did confirm that [redacted] purchased an extended warranty for $2500, maintenance for $1700, and GAP for $800. In the attached loan contract (attachments marked # 2) she clearly acknowledged and signed for the products. In fact, it was electronic[redacted] signed at the dealership which requires signature and two acknowledgements from the customer.
[redacted] did contact our dealership in October. She spoke to Mr. Schuyler B[redacted], Department Head of Finance and Insurance . She requested to cancel ALL policies on the loan. Mr. B[redacted] told her to please come in the dealership to sign the necessary forms. She refused and said she wanted to cancel over the phone. We told her we would like her to sign the cancellation forms in person, so that we could witness. She hung up. She called again late in November again refusing to come in without an attorney. We told her the attorney was welcome. She never came in and her deal folder remained in Mr. B[redacted]'s office waiting for her to appear.
On December 15th DeQuoia H[redacted], Finance Assistant, was getting ready to deploy with her Army Reserve Unit and sent out an email with the cancellation forms ( attachments marked # 3 ). [redacted] contacted DeQuoia, sent her the forms and we canceled the $2500 warranty and $1700 maintenance for a complete refund. The insurance companies sent the refund directly to [redacted]. It can take up to 60 days for the bank to credit the account. We also told [redacted] this.
On February 7, [redacted] sent in two additional forms ( attachments marked #4 ), one was an additional warranty cancellation form that [redacted] marked "X" in the box for "OTHER" and then writing "Unauthorized charge" . This is not true. She authorized the warranty when she first bought the car by signing the loan contract and warranty agreement. The second form was [redacted] writing in that she wanted to "keep GAP insurance" dated 2/7/17.
[redacted] vehicle has been fixed and he has had no issues with his vehicle since. [redacted] has been to the dealership several time since his vehicle was fixed and made no mention of wanting to trade to a different vehicle. We can not offer him a refund. The vehicle is fixed and is covered under...
warranty should there be any future problems.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Please see answers below:MESSAGE FROM BUSINESS: Customer came in and said they didn't know they had purchased extras on car loan.I said we found extra charges NOT mentioned at the time of signing and Retail statement and Buyers order was signed (that is correct) however the Finance rep. never went to all of the numbers meaning showing and explaining one by one.Now, I did accept some of them , plus extra maintenance (which was the undercoating). Please understand that I am not trying to get anything free , the two reasons of my complaint are:First: bad customer service from the manager and finance rep.(changing words ) not been able to help because once I go there he said nothing on the contract can be change, now you are telling that IT could ..!! please stop wasting my time.And secondly the price and the reason why we Accepted on the first place and this has been mentioned on the complaints and emails) the price was 28,500 or 28,700 something around, our salesperson wrote it on a white piece of paper. (now on the contract the price for the [redacted] is 29,990.00 (so please I need the difference back (check with your sales person)Now, When I called again you told me the extra money was shipping..!! that was never mentioned as an extra, and how come you charge shipping if I pick up the car same day. (again, please need the difference adjusted)Please explain what is the charge for TIRE (995) ?? never explain , never shown.I will keep the GAP What is the Aftermarkets??? amount of 1,639.00 (never explain, never shown)I will keep the extended Warranty We showed them menu they signed with all product forms. Not showed prices and went one by one see detail above please. They then claimed they knew about warrenty and mainatnce but did not know about GAP (that is correct, I decided to keep the GAP now). We explained the GAP info to them again (no explanation provided ) (that is my complaint, bad customer service) In fact GM told me that I should know about everything been a first time buyer.! that is complete wrong, that is why you have every department on your dealer to guide the buyers. and told them that they could cancel all or any. (this is definitely not true, in fact You the GM told me that Nothing can be modify, if I want I can get a used car lower price but ALL of the extras will remain the same that nothing can be done or change) They then went to look at used cars for partner and left the dealership. (that is correct , we were waiting for like 30 mins to have the salesperson help us and have to come back to work and couldn't wait any longer. I did notify another sales rep to let my rep. know that we left. ) And we went back because we wanted to return the car. I wish I could have do business with a different dealer. We have not heard from them since except for two bad reviews on [redacted] and [redacted]. That is not true either ,I called twice and spoke again with you once, asked you again about the final price agreed and the one on the contract, you said that could not talk about it over the phone and also requested my floor mats missing along with the extra key and you told me the dealer will call me once they arrive, I still have not received the call. Please let me know when can I pick them up.I wish I can deal with someone else besides the GM , he said one thing over the phone and in writhing and once I show up in person he said the opposite .Regards, [redacted]
I have pulled the file and there is a complete work sheet showing the numbers on the work sheet. Clearly states customer agreed to $22,500 plus frieght of $810, $1500 rebate for selling price of $24,810 before tax, tags, fees. We first put it on a hand written worksheet (see attachment 1) and...
customer wanted $60 more off before she would go into settlement. We agreed and lowered the selling price from $24,810 to $24,750. She agreed and signed the hand written pruchase order. She then bought Undercoating/Sound Shield for $449.25 (see attachment #2). She then went into settlement and signed a computer typed purchase order ( see attachment # 3) showing the prices and the undercoating. In my opinion [redacted] knew that she was signng legal documents and was hoping that is she complained enough to different agencies that we would give her money. She admits this when she states in her complaint " I decided to pay what was stated and then take the matter up with the Revdex.com and the State Attorney's Office of Consumer Affairs". This seems illegal to me but I am not an Attorney. I would like the opinion of the States Attorney and will ask if I get a complaint from their office.
[redacted] Purchased several extended service contracts and a maintenance plan that she no longer wanted after purchasing the vehicle. I have spoken to [redacted] and gone over the products she has and what she wants to keep and what she wants canceled. We processed the...
cancelations on the unwanted products. The bank she financed with should receive these refunds within 4 to 6 weeks, which resolves her issues. Thank you