Luber Upholstery

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: The email from yesterday is attachedAnother ship dateTo be delivered on October [redacted] yet the email was given to me on the ***Poor service on your endAs the headset has a continued defect for the headbands how does this new 3month warranty going to help me in the future when it took 8months to wear outAs other cumsomers have said, upgrade the cheap plastic and add a piece of sheet metalAs the Afterglow products have this metal and are cheaperSatisfaction with the headset on breaking will never be satisfied with anyone till this is fixedYour losing customers bc of the issueSo what am I to do with a brand new headset that still has a defect with 5months left on a warranty? I do appreciate the free ghetto Pthat I'll just try and sell, try being the key word for a horrible headsetIt's horrible that I had to go here to Revdex.com to fix a issueI thank them for getting you to actually jump to my case and get y'all to work when y'all thought I was a joke and could push me around.? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Hello ***,We are very sorry to hear of the difficulty you have experienced.Our products are covered against manufacturing defects for a period of one year from the original date of purchaseWhen a product is replaced under warranty, the original one-year warranty period is not reset or extended.? Our records indicate that the original product was purchased in 12Turtle Beach had issued you a replacement unit on 42015, you had reached out to Turtle Beach about the April replacement, but at this point, the one-year warranty on this purchase has long since expiredUnfortunately, we will not be able to replace the product in this case.? For the full details of our one-year warranty, please refer to [redacted] .Sincerely,The Turtle Beach Support Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: On 7/ [redacted] An email was received from the support personal finally advising that the product that I have might be defective.? Information that would have been valuable weeks ago when I had options with the third party retailerAnother message was received from the supervisor of the support staff manager on the same date and a message was returned.? I advised the manager that I was in need of technical support at the time that I requested assistance that I did not receive.? In the message received from the manager he/she is demanding respect even though there was no respect received from the company.? It took six weeks (one email per week) and the assistance from Revdex.com to receive a possible status on my item but still has not been troubleshooted to confirm that is the product is indeed defective.? At this point of time I believe that this is just a lost cause and after this experience I will no longer do any business with this company directly or indirectly.? ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ?

Revdex.com:At this time, I have not been contacted by Voyetra Turtle Beach, Incregarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The email from yesterday is attachedAnother ship dateTo be delivered on October [redacted] yet the email was given to me on the ***Poor service on your endAs the headset has a continued defect for the headbands how does this new 3month warranty going to help me in the future when it took 8months to wear outAs other cumsomers have said, upgrade the cheap plastic and add a piece of sheet metalAs the Afterglow products have this metal and are cheaperSatisfaction with the headset on breaking will never be satisfied with anyone till this is fixedYour losing customers bc of the issueSo what am I to do with a brand new headset that still has a defect with 5months left on a warranty? I do appreciate the free ghetto Pthat I'll just try and sell, try being the key word for a horrible headsetIt's horrible that I had to go here to Revdex.com to fix a issueI thank them for getting you to actually jump to my case and get y'all to work when y'all thought I was a joke and could push me around In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello Clay,We thank you for your patience in regards to any delayed responses to you; the representative handling your case has issued you an e-mail reply earlier todayThe message you sent to our Tech Support team on 72016, the item you purchased was listed as "Open Box", meaning this is a secondhand/used item, and is not covered under warrantyWe cannot guarantee the quality or performance of an open-box item that is being resold by an unauthorized re-seller on eBayUnfortunately, we will not be able to replace the product in this case.For the full details of our warranty, please visit: [redacted] ? Sincerely,The Turtle Beach Technical Support Team

Hello [redacted] ,We're sorry to hear of the trouble you're having with your product, but our Technical Support team is ready to assist youIt seems we have no record of an e-mail from your name or e-mail address, but Tech Support will reach out to you today (92015) via e-mail to help you troubleshootPlease be on the look-out for a new message from [redacted] , and be sure to keep an eye on your "Spam" folder or "Promotions Inbox"Thank you for choosing Turtle Beach!Sincerely,The Turtle Beach Tech Support Team

Hello [redacted] ,We are sorry to hear of the trouble you've encountered with your productTurtle Beach does handle all troubleshooting and warranty claims exclusively through e-mail, and we respond to all inquiries in the order they are receivedWe do have a policy of communicating with all our customers in a courteous, professional manner, whether via e-mail or over the phone, so no one should have spoken to you in such a mannerFor cases of warranty replacement service, we do ask that customers allow up to to business days for the replacement goods to ship out, as per the RMA instructions you received and the RMA procedure info found on our website: [redacted] Our Technical Support team has provided you with the appropriate RMA instructionsOnce we receive your package, we will be happy to issue you the replacement goods you need, per the one-year manufacturer's warranty, as you request.Sincerely,The Turtle Beach Technical Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

At this time, I have been contacted directly by Voyetra Turtle Beach, Inc. regarding complaint ID ***, however my complaint has NOT been resolved because;They sent me a return label which I had to pay postage weeks agoThey received that defective headset on 11/**/Since then I've
received no other communication from them
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello ***,We do apologize for the delays in getting your replacement headset shipped back out to you, and we sincerely appreciate your patience during Turtle Beach's transition to a new shipping facility. We're sorry for the repeat trouble you experienced with our products, but none of our
products is designed to fail, and we are happy to have your product covered by our one-year manufacturer's warrantyThe details of our warranty can be found at ***. Your new headset is set to ship out from our warehouse, and the Tech Support team has e-mailed you the *** tracking number for that shipmentPlease double-check your e-mail account's spam/junk folders for a new message from *** if the tracking information doesn't appear in your inbox already. Sincerely,The Turtle Beach Technical Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

At this time, I have been contacted directly by Voyetra Turtle Beach, Inc. regarding complaint ID ***, however my complaint has NOT been resolved because;They sent me a return label which I had to pay postage weeks agoThey received that defective headset on 11/**/Since then I've
received no other communication from them
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
On 7/** An email was received from the support personal finally advising that the product that I have might be defective. Information that would have been valuable weeks ago when I had options with the third party retailerAnother message was received from the supervisor of the support staff manager on the same date and a message was returned. I advised the manager that I was in need of technical support at the time that I requested assistance that I did not receive. In the message received from the manager he/she is demanding respect even though there was no respect received from the company. It took six weeks (one email per week) and the assistance from Revdex.com to receive a possible status on my item but still has not been troubleshooted to confirm that is the product is indeed defective. At this point of time I believe that this is just a lost cause and after this experience I will no longer do any business with this company directly or indirectly.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

At this time, I have been contacted directly by Voyetra Turtle Beach, Inc. regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
They contacted me but its just the same email they have been sending me it's going on
months now, don't see how they can be that far behind
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

It is Turtle Beach policy that our employees will always communicate with customers in a professional manner, with a respectful tone toward allWe ask that customers contacting us conduct themselves with reasonable courtesy, and without overtly aggressive, profane or abusive language, or other
obviously objectionable content. As a matter of policy, technical support and warranty services are handled exclusively via e-mail through the Tech Support teamHowever, our phone representatives, who are not part of the Tech Support team, do strive to answer questions as they are able. According to our records, this Revdex.com complaint is in regards to Case ***, customer Timothy PrattOur phone representatives have saved notes pertaining to *** *** case, who sought troubleshooting with his Turtle Beach gaming headsetThe customer had called our office on 4/*/and had yelled at one of our phone reps who was attempting to assistThe customer called back on the same day and spoke to a second rep, whom the customer referred to as a “*** *** ***”. *** *** called again on 5/*/One of our phone reps did offer some basic troubleshooting steps, and provided instructions to reply to the Tech Support rep’s e-mail with the results of an additional test to determine whether the product needs to be replaced, as it is covered under warrantyThe customer returned to using vulgar and abusive language on the phone after he was instructed to contact the Tech Support team via e-mail, and our phone reps terminated the callThe customer called back repeatedly that afternoonOur phone reps received instructions from within our company not to take further calls, as the customer had returned to the same pattern of abusive language. The customer sent an e-mail reply to our Tech Support team after that, further insulting the employee who just helped him over the phone:“*** * *** *** *** *** *** ** ** *** *** *** ** *** ** *** *** *** *** *** *** ** *** * *** *** *** ** *** *** ** * *** *** *** *** *** *** *** *** ** *** *** *** *** * *** *** *** *** *** * *** *** * *** *** *** *** *** *** *** ** *** *** *** ** ** *** *** ***”Afterward, also on 5/*/2016, our phone reps received a call from the phone number listed on this Revdex.com complaint, requesting help related to this caseWhen our phone reps explained that for further troubleshooting and warranty service, *** *** would need to correspond with the Tech Support team via e-mail, the lady calling also began to use profanity. Lastly, also on 5/*/2016, *** *** managed to contact a different representative within the company who determined that the product does not need to be replaced; rather the customer had failed to select a necessary setting on his Xbox One console, which would have been the next and last piece of instructions our Tech Support team would have given via e-mail. As of 5/*/2016, the product is working properly and does not need to be replacedThe reason for *** *** calls being terminated was because of the repeated verbal abuse he directed at multiple Turtle Beach employees over the phone and via e-mail.Turtle Beach maintains that any company has the right to protect itself and its employees from objectionable contentWe ask that all customers refrain from including any such objectionable content in their business communications with Turtle Beach, and service requests will be answered respectfully and cordially.Sincerely,The Turtle Beach Technical Support Team

At this time, I have been contacted directly by Voyetra Turtle Beach, Inc. regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
They contacted me but its just the same email they have been sending me it's going on
months now, don't see how they can be that far behind
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello ***,We're very sorry to hear of the trouble you've had with your headset and with not seeing the response from our Tech Support team, though on our end, it had appeared that we did issue you a timely responseAccording to our records, you had first submitted a support request via
*** on 7/*/2015, but you should have seen an automated e-mail confirmation just a few minutes later, and then an e-mail reply from our Tech Support team on 7/*/2015.Our Tech Support team will send a new e-mail message to you by 5:PM Eastern Time today (7/**/2015)If you don't see it in your inbox, please check your spam/junk folder for a new message from ***But if you still don't see the e-mail message from our Tech Support team, instead of visiting our Contact Support page again, please use your regular e-mail program to send a fresh e-mail directly to ***, and include your case number, which is ***We will be happy to assist you from there.Sincerely, The Turtle Beach Technical Support Team

It is Turtle Beach policy that our employees will always communicate with customers in a professional manner, with a respectful tone toward allWe ask that customers contacting us conduct themselves with reasonable courtesy, and without overtly aggressive, profane or abusive language, or other
obviously objectionable content. As a matter of policy, technical support and warranty services are handled exclusively via e-mail through the Tech Support teamHowever, our phone representatives, who are not part of the Tech Support team, do strive to answer questions as they are able. According to our records, this Revdex.com complaint is in regards to Case ***, customer Timothy PrattOur phone representatives have saved notes pertaining to *** *** case, who sought troubleshooting with his Turtle Beach gaming headsetThe customer had called our office on 4/*/and had yelled at one of our phone reps who was attempting to assistThe customer called back on the same day and spoke to a second rep, whom the customer referred to as a “*** *** ***”. *** *** called again on 5/*/One of our phone reps did offer some basic troubleshooting steps, and provided instructions to reply to the Tech Support rep’s e-mail with the results of an additional test to determine whether the product needs to be replaced, as it is covered under warrantyThe customer returned to using vulgar and abusive language on the phone after he was instructed to contact the Tech Support team via e-mail, and our phone reps terminated the callThe customer called back repeatedly that afternoonOur phone reps received instructions from within our company not to take further calls, as the customer had returned to the same pattern of abusive language. The customer sent an e-mail reply to our Tech Support team after that, further insulting the employee who just helped him over the phone:“*** * *** *** *** *** *** ** ** *** *** *** ** *** ** *** *** *** *** *** *** ** *** * *** *** *** ** *** *** ** * *** *** *** *** *** *** *** *** ** *** *** *** *** * *** *** *** *** *** * *** *** * *** *** *** *** *** *** *** ** *** *** *** ** ** *** *** ***”Afterward, also on 5/*/2016, our phone reps received a call from the phone number listed on this Revdex.com complaint, requesting help related to this caseWhen our phone reps explained that for further troubleshooting and warranty service, *** *** would need to correspond with the Tech Support team via e-mail, the lady calling also began to use profanity. Lastly, also on 5/*/2016, *** *** managed to contact a different representative within the company who determined that the product does not need to be replaced; rather the customer had failed to select a necessary setting on his Xbox One console, which would have been the next and last piece of instructions our Tech Support team would have given via e-mail. As of 5/*/2016, the product is working properly and does not need to be replacedThe reason for *** *** calls being terminated was because of the repeated verbal abuse he directed at multiple Turtle Beach employees over the phone and via e-mail.Turtle Beach maintains that any company has the right to protect itself and its employees from objectionable contentWe ask that all customers refrain from including any such objectionable content in their business communications with Turtle Beach, and service requests will be answered respectfully and cordially.Sincerely,The Turtle Beach Technical Support Team