Luber Upholstery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The email from yesterday is attached. Another ship date. To be delivered on October [redacted] yet the email was given to me on the [redacted]. Poor service on your end. As the headset has a continued defect for the headbands how does this new 3month warranty going to help me in the future when it took 8months to wear out. As other cumsomers have said, upgrade the cheap plastic and add a piece of sheet metal. As the Afterglow products have this metal and are cheaper. Satisfaction with the headset on breaking will never be satisfied with anyone till this is fixed. Your losing customers bc of the issue. So what am I to do with a brand new headset that still has a defect with 5months left on a warranty? I do appreciate the free ghetto P12 that I'll just try and sell, try being the key word for a horrible headset....... It's horrible that I had to go here to Revdex.com to fix a issue. I thank them for getting you to actually jump to my case and get y'all to work when y'all thought I was a joke and could push me around. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello [redacted],We are sorry to hear of the trouble you've encountered with your product. Turtle Beach does handle all troubleshooting and warranty claims exclusively through e-mail, and we respond to all inquiries in the order they are received. We do have a policy of communicating with all our...

customers in a courteous, professional manner, whether via e-mail or over the phone, so no one should have spoken to you in such a manner. For cases of warranty replacement service, we do ask that customers allow up to 10 to 14 business days for the replacement goods to ship out, as per the RMA instructions you received and the RMA procedure info found on our website: [redacted]Our Technical Support team has provided you with the appropriate RMA instructions. Once we receive your package, we will be happy to issue you the replacement goods you need, per the one-year manufacturer's warranty, as you request.Sincerely,The Turtle Beach Technical Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello [redacted],We do apologize for the inconvenience that the shipping delays have caused, and we sincerely appreciate your patience as we work through the backlog of shipments. Our Technical Support team has sent you an e-mail containing the tracking info for your replacement goods. Please check your...

inbox for new messages for [redacted] regarding the tracking numbers and to address your concerns about customer satisfaction. Thank you for choosing [redacted].Sincerely,[redacted] Technical Support Team

Hello [redacted],We're sorry to hear about the trouble you've had with your headset and for any difficulty during the troubleshooting process. We see in our records that we were able to move your case forward and proceed with warranty replacement service as needed. If we can be of any further assistance,...

please let us know by replying to the last e-mail from our Technical Support team, and we will be happy to help. Thank you for choosing Turtle Beach.Sincerely,The Turtle Beach Technical Support Team

Hello [redacted],We're sorry to hear of the trouble you're having with your product, but our Technical Support team is ready to assist you. It seems we have no record of an e-mail from your name or e-mail address, but Tech Support will reach out to you today (9/**/2015) via e-mail to help you...

troubleshoot. Please be on the look-out for a new message from [redacted], and be sure to keep an eye on your "Spam" folder or "Promotions Inbox". Thank you for choosing Turtle Beach!Sincerely,The Turtle Beach Tech Support Team

Revdex.com:At this time, my complaint, ID [redacted] regarding Voyetra Turtle Beach, Inc. has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Hello Clay,We thank you for your patience in regards to any delayed responses to you; the representative handling your case has issued you an e-mail reply earlier today. The message you sent to our Tech Support team on 7/*/2016 contained vulgar language; going forward, we kindly ask that you only...

communicate with our staff in a courteous, respectful tone.Regarding your headset, we're sorry to hear that you're having trouble with your Stealth 500X. We do stand by the quality of our products, and we offer a one-year manufacturer's warranty to keep them covered against defects. However, please understand that the Turtle Beach warranty only applies to products that are purchased new (not secondhand or used) from an authorized retailer, and only to the original purchaser of the product. That said, our Technical Support team is happy to provide troubleshooting assistance for Turtle Beach headsets even if the warranty is not valid. Based on the eBay proof of purchase you provided on 6/**/2016, the item you purchased was listed as "Open Box", meaning this is a secondhand/used item, and is not covered under warranty. We cannot guarantee the quality or performance of an open-box item that is being resold by an unauthorized re-seller on eBay. Unfortunately, we will not be able to replace the product in this case.For the full details of our warranty, please visit: [redacted] Sincerely,The Turtle Beach Technical Support Team

Revdex.com:
My issue has been resolved by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. They Acted promptly with an appropriate fix but really wish they would have emailed me that they were...

fixing so I would have avoided the complaint. Thank you.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Voyetra Turtle Beach, Inc. regarding complaint ID [redacted].Sincerely,[redacted]