Luber Upholstery

Hello ***,We are very sorry to hear of the difficulty you have experienced.Our products are covered against manufacturing defects for a period of one year from the original date of purchaseWhen a product is replaced under warranty, the original one-year warranty period is not reset or
extended. Our records indicate that the original product was purchased in 12/**/Turtle Beach had issued you a replacement unit on 4/*/2014, which indeed was over a full year agoOn 8/*/2015, you had reached out to Turtle Beach about the April replacement, but at this point, the one-year warranty on this purchase has long since expiredUnfortunately, we will not be able to replace the product in this case. For the full details of our one-year warranty, please refer to ***.Sincerely,The Turtle Beach Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The email from yesterday is attachedAnother ship dateTo be delivered on October *** yet the email was given to me on the ***Poor service on your endAs the headset has a continued defect for the headbands how does this new 3month warranty going to help me in the future when it took 8months to wear outAs other cumsomers have said, upgrade the cheap plastic and add a piece of sheet metalAs the Afterglow products have this metal and are cheaperSatisfaction with the headset on breaking will never be satisfied with anyone till this is fixedYour losing customers bc of the issueSo what am I to do with a brand new headset that still has a defect with 5months left on a warranty? I do appreciate the free ghetto Pthat I'll just try and sell, try being the key word for a horrible headsetIt's horrible that I had to go here to Revdex.com to fix a issueI thank them for getting you to actually jump to my case and get y'all to work when y'all thought I was a joke and could push me around.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello ***,We are very sorry to hear of the difficulty you have experienced.Our products are covered against manufacturing defects for a period of one year from the original date of purchaseWhen a product is replaced under warranty, the original one-year warranty period is not reset or
extended. Our records indicate that the original product was purchased in 12/**/Turtle Beach had issued you a replacement unit on 4/*/2014, which indeed was over a full year agoOn 8/*/2015, you had reached out to Turtle Beach about the April replacement, but at this point, the one-year warranty on this purchase has long since expiredUnfortunately, we will not be able to replace the product in this case. For the full details of our one-year warranty, please refer to ***.Sincerely,The Turtle Beach Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
from my understanding second set was not sent to me the in time frame you mentioned and was actually much later in the year If your products can not last more than year you should be ashamed of your products!! To have sets of headphone fall apart is disgraceful and you should honor your warranty for EVERY PRODUCT not an original timeframed product as you mention--So no I am not satified
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello ***,We're sorry to hear of the trouble you're having with your product, but our Technical Support team is ready to assist youIt seems we have no record of an e-mail from your name or e-mail address, but Tech Support will reach out to you today (9/**/2015) via e-mail to help you
troubleshootPlease be on the look-out for a new message from ***, and be sure to keep an eye on your "Spam" folder or "Promotions Inbox". Thank you for choosing Turtle Beach!Sincerely,The Turtle Beach Tech Support Team

Revdex.com:
My issue has been resolved by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThey Acted promptly with an appropriate fix but really wish they would have emailed me that they were
fixing so I would have avoided the complaintThank you
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:At this time, my complaint, ID *** regarding Voyetra Turtle Beach, Inchas been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
On 7/** An email was received from the support personal finally advising that the product that I have might be defective. Information that would have been valuable weeks ago when I had options with the third party retailerAnother message was received from the supervisor of the support staff manager on the same date and a message was returned. I advised the manager that I was in need of technical support at the time that I requested assistance that I did not receive. In the message received from the manager he/she is demanding respect even though there was no respect received from the company. It took six weeks (one email per week) and the assistance from Revdex.com to receive a possible status on my item but still has not been troubleshooted to confirm that is the product is indeed defective. At this point of time I believe that this is just a lost cause and after this experience I will no longer do any business with this company directly or indirectly.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello ***,We do apologize for the inconvenience that the shipping delays have caused, and we sincerely appreciate your patience as we work through the backlog of shipmentsOur Technical Support team has sent you an e-mail containing the tracking info for your replacement goodsPlease check your
inbox for new messages for *** regarding the tracking numbers and to address your concerns about customer satisfaction. Thank you for choosing *** ***.Sincerely,*** *** *** Technical Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
from my understanding second set was not sent to me the in time frame you mentioned and was actually much later in the year If your products can not last more than year you should be ashamed of your products!! To have sets of headphone fall apart is disgraceful and you should honor your warranty for EVERY PRODUCT not an original timeframed product as you mention--So no I am not satified
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello ***,We're very sorry to hear about the experience you've had with our products, but we are happy to have your purchase covered under our one-year manufacturer's warranty, the details of which can be found at . According to our records, you have already
reached out to our Technical Support team for warranty replacement service, and you received your replacement item on 7/**/If you have any trouble with your new headset, please don't hesitate to reach out to us immediately by writing to ***, and we will be glad to assist you. Sincerely,The Turtle Beach Technical Support Team

Revdex.com:At this time, I have not been contacted by Voyetra Turtle Beach, Inc. regarding complaint ID ***.Sincerely,*** ***

Hello Clay,We thank you for your patience in regards to any delayed responses to you; the representative handling your case has issued you an e-mail reply earlier todayThe message you sent to our Tech Support team on 7/*/contained vulgar language; going forward, we kindly ask that you only
communicate with our staff in a courteous, respectful tone.Regarding your headset, we're sorry to hear that you're having trouble with your Stealth 500XWe do stand by the quality of our products, and we offer a one-year manufacturer's warranty to keep them covered against defectsHowever, please understand that the Turtle Beach warranty only applies to products that are purchased new (not secondhand or used) from an authorized retailer, and only to the original purchaser of the productThat said, our Technical Support team is happy to provide troubleshooting assistance for Turtle Beach headsets even if the warranty is not valid.? Based on the eBay proof of purchase you provided on 6/**/2016, the item you purchased was listed as "Open Box", meaning this is a secondhand/used item, and is not covered under warrantyWe cannot guarantee the quality or performance of an open-box item that is being resold by an unauthorized re-seller on eBayUnfortunately, we will not be able to replace the product in this case.For the full details of our warranty, please visit: ***? Sincerely,The Turtle Beach Technical Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
?

Hello [redacted],We are sorry to hear of the trouble you've encountered with your productTurtle Beach does handle all troubleshooting and warranty claims exclusively through e-mail, and we respond to all inquiries in the order they are receivedWe do have a policy of communicating with all our
customers in a courteous, professional manner, whether via e-mail or over the phone, so no one should have spoken to you in such a manner.? For cases of warranty replacement service, we do ask that customers allow up to to business days for the replacement goods to ship out, as per the RMA instructions you received and the RMA procedure info found on our website: [redacted]Our Technical Support team has provided you with the appropriate RMA instructionsOnce we receive your package, we will be happy to issue you the replacement goods you need, per the one-year manufacturer's warranty, as you request.Sincerely,The Turtle Beach Technical Support Team

Revdex.com:At this time, I have not been contacted by Voyetra Turtle Beach, Inc.? regarding complaint ID [redacted].Sincerely,[redacted]

Hello [redacted],We do apologize for the delays in getting your replacement headset shipped back out to you, and we sincerely appreciate your patience during Turtle Beach's transition to a new shipping facility. We're sorry for the repeat trouble you experienced with our products, but none of our...

products is designed to fail, and we are happy to have your product covered by our one-year manufacturer's warranty. The details of our warranty can be found at [redacted]. Your new headset is set to ship out from our warehouse, and the Tech Support team has e-mailed you the [redacted] tracking number for that shipment. Please double-check your e-mail account's spam/junk folders for a new message from [redacted] if the tracking information doesn't appear in your inbox already. Sincerely,The Turtle Beach Technical Support Team

Revdex.com:At this time, I have not been contacted by Voyetra Turtle Beach, Inc. regarding complaint ID [redacted].Sincerely,[redacted]