Lucas County Farm Bureau

Thank you for your quick response I appreciate that you're going to review the ticketI'm a locksmith and my vehicle is needed for any and all jobs that I do so I would never park somewhere where I thought I could possibly get towed away at because without my car I can't make money Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me with some reservations about barricadesI found no barricades and would not go somewhere that was restrictedI am grateful that I no longer have to pay a fineI find it convenient that the landlord made statement about citations after citations being issued and after I made complaint to the Revdex.com.Sincerely, Mark S [redacted]

This is my response to the customer: Claim# [redacted] Please go ahead and discard the notice you received, when I am able to view the notice I will be voiding it from the system I also will be researching why the notice is not showing up in our system with the Software vendor If you have any further questions please feel free to contact me at any time

We apologize to Ms [redacted] and he husband for the notice they received at the post office? Diamond Parking does have paid parking stalls at the [redacted] post office however they do not include those stalls directly in front of the post office? We have voided the notice that was erroneously issued to Me [redacted] We also understand that he paid $for the notice and will be processing a refund.?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAttached is the parking notice requested by Diamond Parking to process their courtesy void Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The check has not yet arrived, but since Diamond just contacted you, I am assuming it has been processed Sincerely, [redacted]

-----Original Message-----From: [redacted] ? Sent: Wednesday, August 12, 11:AMTo: [redacted] Cc: [redacted] Subject: RE: ID [redacted] Aloha ***,Thank you! ? I will be voiding her notice from our system? Please inform Ms [redacted] that her notice will be voided out of our system and she may discard the notice? Also, I am still not able to respond via the website? Leona LA***City Manager - Honolulu, HawaiiDiamond Parking Services [redacted] This email is intended only for the person or entity to which it is addressed and may contain confidential information? Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited? If you receive this e-mail in error, please contact the sender by replying to this e-mail and delete this e-mail and any attachments from all computers without reading or saving the same in any matter whatsoever

Aloha Kaina Kelly,Complaint Submitted 1/15/2016ID# [redacted] I am responding via email as I am not able to type in the box on your website to respond? Dear [redacted] ,Please send me the parking notice number that you received or the license plate of your vehicle? I will review and get back to you? I apologize for the inconvenience this has caused and will do whatever it takes to get this resolved? Thank you!Leona *A***City Manager - Honolulu, Hawaii [redacted]

? Aloha,? ? I am providing an update to my complaint (ID? [redacted] ).? ? Sonia N [redacted] and I played phone tag trying to contact each other? Initially they told my husband that they would not be able to refund his ticket because we had already paid the noticeHowever she contacted my husband yesterday and notified him that she was able to get a refund for us and it would be via a checkShe requested our mailing address and would send it to usShe followed up with an email to me stating the sameWe have not yet received the check since she just notified usI will provide an update once we receive the check.? ? Mahalo for following up on our complaint!? [redacted] ? Sent from my [redacted]

From: [redacted] Sent: Wednesday, July 15, 2:PMTo: [redacted] Cc: [redacted] Subject: Revdex.com Complaint# [redacted] Aloha Mr [redacted] ***,Thank you for the information The parking area that you were parked in is reserved for [redacted] from 5:00PM to 2:00AM from Stalls – (Valet) These stalls are reserved for customers that valet when visiting their restaurant I understand you were a patron of [redacted] and did not valet your car and chose to self park your vehicle I will go ahead and void your parking notice from our system Please discard the notice you received and I would like to apologize for the inconvenience that you encountered If you have any questions please feel free to contact me at any time Thank you for your patience

Aloha, I hope this email finds you wellPlease be advised that Diamond Parking only performs revenue collection services at this accountDiamond Parking does not set rates, dictate pricing strategies or perform equipment maintenanceThis matter has been turned over to the [redacted] ** [redacted] for reviewThank you again for bringing your concerns forward Sincerely, Diamond Parking Management

Aloha [redacted] --- ? I wanted to reach out to you in reference to the complaint that we received from the Revdex.comThis was in regards to the Music Paystation at [redacted] ***I tried to reach you last Thursday 10/by phone, and left a message on your voicemail to discuss this incident with youI wanted to first of all apologize for any inconvenience that you may have experiencedTo give you some background information, we are contracted through the [redacted] to provide gate operations at the booths on campus both at Upper and Lower Campus, and also to collect from their PaystationsUnfortunately, Diamond Parking’s Operating Agreement with [redacted] does not include repair and/or replacement of any machines which are out of order, those decisions are made by **When this machine stopped working the [redacted] was notified and they are currently working on a solution to this problemIn regards to the citations, I have passed your comments along to [redacted] Commuter Services since we do not have anything to do with fines/citationsI did speak with Commuter Services about your citation and they said that it had been appealed and that they had reduced the fine to the price of parking when you were there which was $Since the fee hasn’t been paid as of yet, there was also a $late fee which was incurredPlease feel free to call or email me back so we can speak further about this situation if you have any additional questions, and again I apologize for any confusion or inconvenience? Thanks! ? Jason P [redacted] Area Manager- [redacted] of Hawaii

Aloha [redacted] --- I wanted to reach out to you in reference to the complaint that we received from the Revdex.comThis was in regards to the Music Paystation at [redacted] ***I tried to reach you last Thursday 10/by phone, and left a message on your voicemail to discuss this incident with youI wanted to first of all apologize for any inconvenience that you may have experiencedTo give you some background information, we are contracted through the [redacted] to provide gate operations at the booths on campus both at Upper and Lower Campus, and also to collect from their PaystationsUnfortunately, Diamond Parking’s Operating Agreement with [redacted] does not include repair and/or replacement of any machines which are out of order, those decisions are made by **When this machine stopped working the [redacted] was notified and they are currently working on a solution to this problemIn regards to the citations, I have passed your comments along to [redacted] Commuter Services since we do not have anything to do with fines/citationsI did speak with Commuter Services about your citation and they said that it had been appealed and that they had reduced the fine to the price of parking when you were there which was $Since the fee hasn’t been paid as of yet, there was also a $late fee which was incurredPlease feel free to call or email me back so we can speak further about this situation if you have any additional questions, and again I apologize for any confusion or inconvenience Thanks! Jason P [redacted] Area Manager- [redacted] of Hawaii

From: [redacted] Sent: Friday, July 31, 9:AMTo: [redacted] Cc: [redacted] Subject: Revdex.com Complaint ID [redacted] Aloha [redacted] ***,Thank you for bringing this to my attention I will see what can be done to remedy this situation Please provide the parking notice number that you received or your vehicle license plate so I can review Please feel free to contact me at your convenience at [redacted] (Diamond Office) Thank you!

Aloha [redacted] ,Thank you for the information I will go ahead and void this notice from our system Keep in mind that the [redacted] Plaza does not have any paid parking, but they do have reserved stalls allocated for permit users only These stalls require a permit that is issued by the property manager They day that you parked in this lot, you parked in a permitted stall and that is the reason you were issued a parking notice If you have any further questions please feel free to contact me at your convenience Thank you for your time!Leona [redacted] A [redacted] This email is intended only for the person or entity to which it is addressed and may contain confidential information Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited If you receive this e-mail in error, please contact the sender by replying to this e-mail and delete this e-mail and any attachments from all computers without reading or saving the same in any matter whatsoever.PS: Go Green! Don't print this e-mail unless it's absolutely necessary.-----Original Message----- [redacted] [redacted] MsA***,I have attached a copy of the parking fine that I received yesterday, per your request [redacted]

Aloha ***, Thank you for the information you provided I apologize for the inconvenience this has caused I will go ahead and void your notice from our system We did indeed change the type of payment system at all stations that had this type of slot box If you have any further questions please feel free to contact me at anytime Thank you! Mahalo, Leona *A [redacted] City Manager - Diamond Parking Services Honolulu, Hawaii [redacted]

Sorry, just saw your emailI have not yet received the refundIF I get a check I will accept itThank you and Merry Christmas, [redacted] Sent from my [redacted]

Complaint: [redacted] I am rejecting this response because:I did receive an email on Monday, 02/06/as well as Tuesday, 02/07/2017, which I am very grateful for As of today, Monday, 02/13/2017, I have not yet received the refund, but am certain I will in the next few daysI would like to add that I did notify the company on 11/23/that I did not receive a refund, thus having resent what was requested again I again followon 12/12/as I still did not receive the refund, but did not hear back, thus made a phone call on 12/22/and having sent another email on 12/22/2016, providing my address again Due to these reasons, I would appreciate having this remain open until I receive the refund, if at all possible I also would like to add that for some unusual reason, the white label "NO CHANGE GIVEN" which is literally across the machine, was not there that evening I also have a witness who did not see the sign either, as we were both looking everywhere for oneI know it may sound as though I am being dishonest, but honestly, I would not have filed any concerns/complaints for $if this were truly my own fault.Again, I truly am grateful for their response as they could have easily denied my request for a refund Thank youSincerely, Germaine O***

We were able to make contact with the customer regarding their concern that they had not received their refund.? In researching the complaint, we found that there indeed was a refund that was issued to the customer.? The refund was done on November 20, 2016.? We were unaware that the customer did not receive their refund.? Upon receiving the notification from Revdex.com we re-issued a 2nd refund to the customer.? The customer should have received the second refund.? We have advised the customer that should she not receive the refund again, to contact of office and we will find another way of getting her refund back to her.? Please note:? The particular machine does state on the front of the machine that "Machine does not give change/refund".? Mahalo,Sandi KM [redacted]

Aloha [redacted] , I received your concern on the parking notice you received at location HUUniversity near the *** I will do a one-time courtesy void on this noticed received Please go ahead and discard it Keep in mind that this lot is paid parking or parking by passes only If you have any further questions please feel free to contact me Thank you and have a great day!Mahalo,Leona ***City Manager - HonoluluDiamond Parking Services [redacted] ***