Lucas County Farm Bureau

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Aloha, I hope this email finds you wellPlease be advised that Diamond Parking only performs revenue collection services at this accountDiamond Parking does not set rates, dictate pricing strategies or perform equipment maintenanceThis matter has been turned over to the *** **
*** for reviewThank you again for bringing your concerns forward Sincerely, Diamond Parking Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The check has not
yet arrived, but since Diamond just contacted you, I am assuming it has been processed
Sincerely,
*** ***

Aloha, I am providing an update to my complaint (ID ***). Sonia N*** and I played phone tag trying to contact each other Initially they told my husband that they would not be able to refund his ticket because we had already paid the noticeHowever she contacted my husband yesterday and notified him that she was able to get a refund for us and it would be via a checkShe requested our mailing address and would send it to usShe followed up with an email to me stating the sameWe have not yet received the check since she just notified usI will provide an update once we receive the check. Mahalo for following up on our complaint! *** *** Sent from my ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Aloha ***, I received your concern on the parking notice you received at location HUUniversity near the ***. I will do a one-time courtesy void on this noticed received. Please go ahead and discard it. Keep in mind that this lot is paid parking or parking by
passes only. If you have any further questions please feel free to contact me. Thank you and have a great day!Mahalo,Leona ***City Manager - HonoluluDiamond Parking Services*** *** ***

Sorry, just saw your emailI have not yet received the refundIF I get a check I will accept it. Thank you and Merry Christmas,*** ***Sent from my ***

Aloha, I am providing an update to my complaint (ID ***). Sonia N*** and I played phone tag trying to contact each other Initially they told my husband that they would not be able to refund his ticket because we had already paid the noticeHowever she contacted my husband yesterday and notified him that she was able to get a refund for us and it would be via a checkShe requested our mailing address and would send it to usShe followed up with an email to me stating the sameWe have not yet received the check since she just notified usI will provide an update once we receive the check. Mahalo for following up on our complaint! *** *** Sent from my ***

Area Manager Sonia Nakamoto contacted the customer and has processed s refund request in the amount of $

We have Voided the customers notice. Customer has been notified that parking in private paid parking is not covered under Federal and State Holiday schedules, unless otherwise noted. We have issued a one time courtesy void

Aloha Kaina Kelly,Complaint Submitted 1/15/2016ID#***I am responding via email as I am not able to type in the box on your website to respond Dear *** ***,Please send me the parking notice number that you received or the license plate of your vehicle I will review and get
back to you I apologize for the inconvenience this has caused and will do whatever it takes to get this resolved Thank you!Leona *A***City Manager - Honolulu, Hawaii*** *** ***
*** *** *** **
*** ***
*** ***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI appreciate the accommodation made and that the action has been voided
Sincerely,
*** ***

-----Original Message-----From: *** *** *** Sent: Wednesday, August 12, 11:AMTo: *** ** *** ***Cc: *** *** ***Subject: RE: ID ***Aloha ***,Thank you! I will be voiding her notice from our system Please inform Ms*** that her notice will be voided out of our system and she may discard the notice Also, I am still not able to respond via the website Leona LA***City Manager - Honolulu, HawaiiDiamond Parking Services*** *** *** **
*** ***
*** ***
*** ***This email is intended only for the person or entity to which it is addressed and may contain confidential information Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited If you receive this e-mail in error, please contact the sender by replying to this e-mail and delete this e-mail and any attachments from all computers without reading or saving the same in any matter whatsoever

Aloha ***,
Thank you for the information you provided I apologize for the inconvenience this has caused I will go ahead and void your notice from our system We did indeed change the type of payment system at all stations that had this type of slot box If you have any further questions
please feel free to contact me at anytime Thank you!
Mahalo,
Leona *A***
City Manager - Diamond Parking Services
Honolulu, Hawaii
*** *** *** ***

This is my response to the customer: Claim#***Please go ahead and discard the notice you received, when I am able to view the notice I will be voiding it from the system? ? I also will be researching why the notice is not showing up in our system with the Software vendor? If
you have any further questions please feel free to contact me at any time

To Whom It May Concern,The particular area the customer parked is actually a reserved parking area that is clearly marked RESERVED with barricades however during the holiday season we were asked by the landlord not to issue any notices during the holiday season? This directive came after
notices were already issued? We have issued a courtesy void for this individual, as well as any other customer who parked in that certain area at the location during the holiday season.Respectfully,Sandi KM[redacted]Operations ManagerDiamond Parking Services LLCKamani StreetHonolulu, HI 96813Direct: (808) 592-ext

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to meAttached is the parking notice requested by Diamond Parking to process their courtesy void.?
Sincerely,
[redacted]

Area Manager Sonia Nakamoto contacted the customer and has processed s refund request in the amount of $

We were able to make contact with the customer regarding their concern that they had not received their refund.? In researching the complaint, we found that there indeed was a refund that was issued to the customer.? The refund was done on November 20, 2016.? We were unaware that the
customer did not receive their refund.? Upon receiving the notification from Revdex.com we re-issued a 2nd refund to the customer.? The customer should have received the second refund.? We have advised the customer that should she not receive the refund again, to contact of office and we will find another way of getting her refund back to her.? Please note:? The particular machine does state on the front of the machine that "Machine does not give change/refund".? Mahalo,Sandi KM[redacted]

From: *** *** ***? Sent: Friday, July 31, 9:AMTo: *** ** *** ***Cc: *** *** ***Subject: Revdex.com Complaint ID ***Aloha *** ***,Thank you for bringing this to my attention
? I will see what can be done to remedy this situation? Please provide the parking notice number that you received or your vehicle license plate so I can review? Please feel free to contact me at your convenience at *** (Diamond Office)? Thank you!