Lucas County Farm Bureau

To Whom It May Concern,The particular area the customer parked is actually a reserved parking area that is clearly marked RESERVED with barricades however during the holiday season we were asked by the landlord not to issue any notices during the holiday season? This directive came after notices were already issued? We have issued a courtesy void for this individual, as well as any other customer who parked in that certain area at the location during the holiday season.Respectfully,Sandi KM [redacted] Operations ManagerDiamond Parking Services LLCKamani StreetHonolulu, HI 96813Direct: (808) 592-ext

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] Complaint Details On 4-5-at 7:PM, I went to the [redacted] to visit my friend [redacted] who lives in Apartment ***I inserted a $bill into the slot for stall [redacted] which gave me over hours to stayHe was there when I placed the money in the slotThe bogus aspect with this method is there is no way to verify or confirm that a payment was placed in the slot since you cannot get a receiptI returned an hour later and leftA week later, as I went into my car to start it, I noticed a blue crumpled paper shoved under my hood, below the wipers where the windshield meetsIt was a ticket for $Your employees are either stealing from you or there is some kind of deception going on hereI went back to try to locate who Checker [redacted] (I assume this is the person who issued the ticket) and noticed that the steel slots where I placed my money were gone and instead they now had an electronic ticket machine that replaced itI assume it's because you have dishonest employees stealing the money and hiding tickets under the hood from legitimate,paying customers so they don't see they were issued a ticketI've lived in Hawaii for years and never had any kind of ticket whatsoeverDesired Outcome/Settlement Desired Settlement: Contact by the business I would like this ticket dismissed and my name and license plate number removed from your tow listThursday, April 21, Aloha ***, Thank you for the information you providedI apologize for the inconvenience this has causedI will go ahead and void your notice from our systemWe did indeed change the type of payment system at all stations that had this type of slot boxIf you have any further questions please feel free to contact me at anytimeThank you! Mahalo, Leona LA [redacted] City Manager - Diamond Parking Services Honolulu, Hawaii 808-592-Extleona.a***@diamondparking.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAttached is the parking notice requested by Diamond Parking to process their courtesy void.? Sincerely, [redacted]

To Whom It May Concern,The particular area the customer parked is actually a reserved parking area that is clearly marked RESERVED with barricades however during the holiday season we were asked by the landlord not to issue any notices during the holiday season This directive came after
notices were already issued We have issued a courtesy void for this individual, as well as any other customer who parked in that certain area at the location during the holiday season.Respectfully,Sandi KM***Operations ManagerDiamond Parking Services LLCKamani StreetHonolulu, HI 96813Direct: (808) 592-ext

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The check has not
yet arrived, but since Diamond just contacted you, I am assuming it has been processed
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me with some reservations about barricadesI found no barricades and would not go somewhere that was restrictedI am grateful that I no longer have to pay a fineI find it convenient that the landlord made statement about citations after citations being issued and after I made complaint to the Revdex.com.Sincerely,
Mark S***

Aloha ***,
Thank you for the information you providedI apologize for the inconvenience this has causedI will go ahead and void your notice from our systemWe did indeed change the type of payment system at all stations that had this type of slot boxIf you have any further questions
please feel free to contact me at anytimeThank you!
Mahalo,
Leona *A***
City Manager - Diamond Parking Services
Honolulu, Hawaii
*** *** *** ***

Aloha ***,
Thank you for the information I will be glad to help with this situation Please send me your parking notice or license plate number of your vehicle I would be able to better review what took place on the parking lot on March When your parking notice or license is received
I will do a courtesy void for you I apologize for the inconvenience this has caused I can be reached at *** Ext *** or email at *** If you have any questions please feel free to contact me at anytime Thank you!
Leona Ahlo
City Manager
Diamond Parking Services - Honolulu

Aloha ***,
Thank you for the informationI will be glad to help with this situationPlease send me your parking notice or license plate number of your vehicleI would be able to better review what took place on the parking lot on March When your parking notice or license is received
I will do a courtesy void for youI apologize for the inconvenience this has causedI can be reached at *** Ext *** or email at ***If you have any questions please feel free to contact me at anytimeThank you!
Leona Ahlo
City Manager
Diamond Parking Services - Honolulu

Aloha Kaina Kelly,Complaint Submitted 1/15/2016ID#***I am responding via email as I am not able to type in the box on your website to respond Dear *** ***,Please send me the parking notice number that you received or the license plate of your vehicle I will review and get
back to you I apologize for the inconvenience this has caused and will do whatever it takes to get this resolved Thank you!Leona *A***City Manager - Honolulu, Hawaii*** *** ***
*** *** *** **
*** ***
*** ***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Aloha ***,Thank you for the information I will go ahead and void this notice from our system Keep in mind that the *** *** Plaza does not have any paid parking, but they do have reserved stalls allocated for permit users only These stalls require a permit that is issued by the property manager They day that you parked in this lot, you parked in a permitted stall and that is the reason you were issued a parking notice If you have any further questions please feel free to contact me at your convenience Thank you for your time!Leona ** A*** *** * *** ***
*** *** ***
*** *** *** **
*** ***
*** ***
*** ***This email is intended only for the person or entity to which it is addressed and may contain confidential information Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited If you receive this e-mail in error, please contact the sender by replying to this e-mail and delete this e-mail and any attachments from all computers without reading or saving the same in any matter whatsoever.PS: Go Green! Don't print this e-mail unless it's absolutely necessary.-----Original Message-----*** *** *** ***
*** *** *** *** *** *** **
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*** *** ***
MsA***,I have attached a copy of the parking fine that I received yesterday, per your request. *** ***

Complaint: ***
I am rejecting this response because:I did receive an email on Monday, 02/06/as well as Tuesday, 02/07/2017, which I am very grateful for As of today, Monday, 02/13/2017, I have not yet received the refund, but am certain I will in the next few daysI would like to add that I did notify the company on 11/23/that I did not receive a refund, thus having resent what was requested again I again followon 12/12/as I still did not receive the refund, but did not hear back, thus made a phone call on 12/22/and having sent another email on 12/22/2016, providing my address again Due to these reasons, I would appreciate having this remain open until I receive the refund, if at all possible I also would like to add that for some unusual reason, the white label "NO CHANGE GIVEN" which is literally across the machine, was not there that evening I also have a witness who did not see the sign either, as we were both looking everywhere for oneI know it may sound as though I am being dishonest, but honestly, I would not have filed any concerns/complaints for $if this were truly my own fault.Again, I truly am grateful for their response as they could have easily denied my request for a refund Thank you. Sincerely,
Germaine O***

Thank you for your quick response I appreciate that you're going to review the ticketI'm a locksmith and my vehicle is needed for any and all jobs that I do so I would never park somewhere where I thought I could possibly get towed away at because without my car I can't make money
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

-----Original Message-----From: *** *** *** Sent: Wednesday, August 12, 11:AMTo: *** ** *** ***Cc: *** *** ***Subject: RE: ID ***Aloha ***,Thank you! I will be voiding her notice from our system Please inform Ms*** that her notice will be voided out of our system and she may discard the notice Also, I am still not able to respond via the website Leona LA***City Manager - Honolulu, HawaiiDiamond Parking Services*** *** *** **
*** ***
*** ***
*** ***This email is intended only for the person or entity to which it is addressed and may contain confidential information Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited If you receive this e-mail in error, please contact the sender by replying to this e-mail and delete this e-mail and any attachments from all computers without reading or saving the same in any matter whatsoever

We apologize to Ms*** and he husband for the notice they received at the post office Diamond Parking does have paid parking stalls at the *** post office however they do not include those stalls directly in front of the post office We have voided the notice that was
erroneously issued to Me***We also understand that he paid $for the notice and will be processing a refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** Complaint Details On 4-5-at 7:PM, I went to the *** *** *** to visit my friend *** * who lives in Apartment ***I inserted a $bill into the slot for stall *** which gave me over hours to stayHe was there when I placed the money in the slotThe bogus aspect with this method is there is no way to verify or confirm that a payment was placed in the slot since you cannot get a receiptI returned an hour later and leftA week later, as I went into my car to start it, I noticed a blue crumpled paper shoved under my hood, below the wipers where the windshield meetsIt was a ticket for $Your employees are either stealing from you or there is some kind of deception going on hereI went back to try to locate who Checker ***(I assume this is the person who issued the ticket) and noticed that the steel slots where I placed my money were gone and instead they now had an electronic ticket machine that replaced itI assume it's because you have dishonest employees stealing the money and hiding tickets under the hood from legitimate,paying customers so they don't see they were issued a ticketI've lived in Hawaii for years and never had any kind of ticket whatsoever Desired Outcome/Settlement Desired Settlement: Contact by the business I would like this ticket dismissed and my name and license plate number removed from your tow list Thursday, April 21, Aloha ***, Thank you for the information you providedI apologize for the inconvenience this has causedI will go ahead and void your notice from our systemWe did indeed change the type of payment system at all stations that had this type of slot boxIf you have any further questions please feel free to contact me at anytimeThank you! Mahalo, Leona LA*** City Manager - Diamond Parking Services Honolulu, Hawaii 808-592-Extleona.a***@diamondparking.com

We were able to make contact with the customer regarding their concern that they had not received their refund. In researching the complaint, we found that there indeed was a refund that was issued to the customer. The refund was done on November 20, 2016. We were unaware that the
customer did not receive their refund. Upon receiving the notification from Revdex.com we re-issued a 2nd refund to the customer. The customer should have received the second refund. We have advised the customer that should she not receive the refund again, to contact of office and we will find another way of getting her refund back to her. Please note: The particular machine does state on the front of the machine that "Machine does not give change/refund". Mahalo,Sandi KM***

We apologize to Ms*** and he husband for the notice they received at the post office Diamond Parking does have paid parking stalls at the *** post office however they do not include those stalls directly in front of the post office We have voided the notice that was
erroneously issued to Me***We also understand that he paid $for the notice and will be processing a refund