Lucerne Hotel

[redacted] We have spoken with the operator and confirmed that the manager has contacted our Guest The operator has indicated that the guest is now satisfiedWe respectfully ask that this complaint be closed Thank you [redacted] KFC Restaurant Excellence

[redacted] **Subject: FW: You have a new message from Louisville KY Revdex.com complaint # [redacted] Revdex.com, We have spoken with the operator and confirmed that the manager has contacted our Guest The operator has indicated that the guest is now satisfiedWe respectfully ask that this complaint be closed Thank you [redacted] KFC Restaurant Excellence

[redacted] Revdex.com, We have spoken with the operator and confirmed that the manager has contacted our Guest The operator has indicated that the guest is now satisfied We respectfully ask that this complaint be closed Thank you [redacted] KFC Restaurant Excellence

Revdex.com, We have spoken to the guest and apologized for his recent experience We also agreed to mail him $in KFC gift checks We respectfully ask that this complaint be closed Thank you [redacted] KFC Restaurant Excellence

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[redacted] 
[redacted] Revdex.com, I have been told by the operations team that this customer has been contacted and the local team will bring this to resolution.   Regards,...

KFC Customer Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Obviously there is no communication at KFC. If there was you would know thati am a man not a woman. Furthermore, someone did reach out to me over amonth ago. He apologized and told me that he would reach out to [redacted]silver to obtain coupons. He told me he would call me back. I never receiveda call back or any coupons.]
Regards,
[redacted]

[redacted]
Revdex.com,
We have spoken with the operator and confirmed that the manager has contacted our Guest.  The operator has indicated that the guest is now satisfied....

We respectfully ask that this complaint be closed.
Thank you.
[redacted]
KFC Restaurant Excellence

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID 10953587, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
But I really wouldn't consider it as satisfied, they didn't tell me they were calling because of my complaint, They're just going to give me another meal for free , when I think they should have to put out in the open they [redacted] their customers, like I told them I haven't been back and really don't plan on it.
Regards,
[redacted]

Revdex.com,  We have reached out to the customer for more information and have yet to hear back.  regards, KFC Customer Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did not accept anything from this KFC representative.  I did have a unpleasant conversation with the local KFC District Manager, but he was not willing to acknowledge that the KFC advertisement was telling the customers that all of the 10 piece and greater meals were included with this deal. I am including the advertisement that I snipped from the KFC Web Site.  I have not spoken to anyone from the KFC Corporate Office or received any form of communication from them. Their statement about my satisfaction is totally false. I fully expect KFC to provide us with either a gift card or check that will pay for a 10 piece meal with a cake. 
Regards,
[redacted]

Revdex.com, This complaint has been reported resolved with the guest in the manner she requested by the operations team today. Regards, KFC Customer Team

Dear Miss [redacted],First I would like to apologize for KFC's delayed response.  There were staff changes at corporate and the initial Revdex.com complaint was missed.  I am new to the company and taking over this responsibility.  My sincerest apologies for the treatment you...

received at our store on 1[redacted] in Houston.  This is in no way the experience KFC wants for its visitors.  I am working with the team accountable for is occurrence to prevent future incidents.  I understand you are not necessarily looking for coupons.  I will be sending you $10 of KFC Checks.  These are live checks that can be cashed at a bank, no need to go into a KFC for redemption.  This will cover your expense at the restaurant.  I know there isn't much I can offer that will make up for the bad experience at the restaurant, however I am committed to working with the management and staff to correct these behaviors.  I am so sorry you had this experience, I find it completely unacceptable for a guest in our KFC home to experience anything other than being fully welcomed and valued.Please feel free to reach out to me directly if you would like to discuss this further.[redacted]Associate Manager Operations AccountabilityKFC

[redacted]Thank you for reaching out, and I am sorry that you have not been able to obtain resolution.  I want to help get the money refunded to your account.  Would you be able to advise the store where you placed the catering order on Feb 11 or do you have the online notification of...

the catering order?  With this information I should be able to retrace the issue and work to get the resolved. Thank you so much,[redacted]Associate Manager Operations Accountability KFC, Louisville, KY

Revdex.com,
The operator has attempted to resolve the guest’s issue but, has been unable to connect with the guest thus far.  The operator has called the guest 4 times and left two messages for the guest but, has not received a call back as of this morning.  We respectfully ask that this complaint be closed. 
Thank you.
[redacted]
KFC Restaurant Excellence

[redacted] 
[redacted]
[redacted]
[redacted] please mark this issue as resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not...

resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com,We were able to make contact with the guest and resolve this matter. ThanksKFC Customer Team

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Also, please see attached pdf of the order number that has been requested.
Regards,
Sharita Collins