Lucerne Hotel

We have our Region Coach for the restaurant reaching out to the team to contact the guest to recover and make it right.  Thanks, KFC

[redacted]
Revdex.com:
I have previewed the response made by the business in reference to [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Thanks kfc follow up to provide solution on this issue.    
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would...

be satisfactory to me.  I would like to thank the Revdex.com for handling this matter in a timely and efficient way. 
Regards,
[redacted]

Hello Susan,The information was sent to our gift card provider to resolve.  If this has not been taken care of please advise and I will check to see why this remains open. Thank you, [redacted]Associate Manager, Operations AccountabilityKFC, Louisville, KY

Our Operations team has reached out to Mr. [redacted] and satisfied his request.

Per our process I have reached out to operations leader for that restaurant and they are in the process of resolving the issue with the franchise partner.  That was followed up on 11/17.  This is most definitely in process and apologize it is taking longer than expected. Regards, KFC...

Customer Team

Hello Ms. Burresch, I have spoken with the location and they are going to reach directly out to you.  It appears there was a transition of services which may have caused the issue. If you don't hear from the store within the next few days, please let me know.Thank you so...

much,[redacted]Associate Mgr Operations Accountability

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  They have stated they will mail me a check as well as a Gift Card.  I will wait for the business to send these to me and, if it does, I will consider this complaint resolved.
Regards,
[redacted]

Dear Ms. [redacted], I sincerely apologize for the issues you encountered with the survey.  I understand that this does happen on rare occasions and with your information the team is working to put in measures to prevent this from re-occurring.   Since you were not able to secure your Go...

Cup, I am sending you a $5 gift check good at any KFC.   The gift check is going out in today's mail and should arrive later this week.  Thank you so much for reaching out.[redacted]Associate Manager Operations AccountabilityKFC, Louisville KY

[redacted]
 
Revdex.com,
 
We have spoken with the operator and confirmed that the manager has contacted our Guest.  The operator has indicated that the guest is...

now satisfied. We respectfully ask that this complaint be closed.
 
Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
 
 i was in their on 5/6/15 and things are still the same no has tryed to contact me please give them my phone number and they can call the problem remains the same.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[As of September 06, 2017 I have yet to be contacted by anyone from KFC. Additionally, no refund and/or any form of compensation has been issued for the incomplete order.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hi, initially although upset that it took this long for a response, I was happy to hear that this incident occurred because of Manager transition. The district Manager said he had spoken to the staff, retrained etc and things were different now.
He said I could pick up a refund on Friday, but I was not able to until today (Saturday). I called before coming to make sure they knew about my refund and to explain I am [redacted] with a [redacted] and would be coming through the drive-through.
About an hour or so later I pulled up to the drive through speaker and stated my name and that I was here to obtain my refund. The [redacted] spoke to someone and then told me to come inside. I had to say through the loud speaker (outside in public) that I was [redacted] with my [redacted]. Then they said to pull up to the window.
I waited 15 minutes with my [redacted]/[redacted] screaming, for my refund. No one said they were sorry or even wished me to have a nice day. A [redacted] just gave me a dirty look with my refund. I was going to order chicken to see what changes had been made, but decided to just go to do our shopping.
My [redacted] kept saying "Do I Chicken" over and over for over an hour while we were out. This translates into "Am I getting chicken or I want chicken".
After [redacted], I decided to order a smaller version of what we usually get. At the drive through speaker I ordered (2) 7 piece dark meat chicken only, all thighs, all original. To my surprise, the same [redacted] who gave me the problem before said "I can give you 10 thighs and 4 legs", I said "I don't want legs".
She said "I don't have enough to give you 14." I said "I can wait for you to make them." She then kept repeating she could give me 10 thighs and 4 legs, when I told her that I just got a refund because they are supposed to offer to make up the rest while I wait. There was a pause and then I was asked to come to the window.
The manager then repeated what the [redacted] had said and I told him as well that I prefer to wait and he was talking to me in a way as if to discourage me from doing that and then he said I could wait the 15 to 20 minutes.
I paid him and pulled over to wait. Thirty minutes later, no one came out to bring my order. I drove to the drive through and stated my name asking if my chicken was ready and the [redacted] said yea its ready drive to the window.
And I also noticed that the lemon cakes she told me last time that they did not carry, were being carried. So, I asked if I could please buy 2 of those and she rang them up. She gave me a box with 2 perfect original thighs and a bucket of 11 greasy horrid thighs that were falling apart along with one single drumstick.
I had just checked the box before driving home. At home, I realized what was in the bucket. I gave my [redacted] the boxed 2 thighs. I ate some of the bucket (which was awful) and became ill. I have the rest unconsumed and I took a picture of the drumstick next to one of the bucket thighs to show how awful this chicken was and how this employee made sure I had a drumstick after I told her I did not want any drumsticks.
I don't want refunds. I think I may freeze the chicken and bring it to [redacted] to ask for a chicken exchange, but what I want is this KFC to be brought up to speed and that may mean they need to remove employees that are passive aggressive, which in my opinion, they have at least one. This time it was luck that she just added a drumstick. People like this spit in your food etc.
I worked in the restaurant business when I was younger and I saw people like this. I even had a friend who ordered a coffee. We went through the drive through of another chain, and the kids servicing were laughing when they handed her it. I noticed the spit in time to stop her from drinking it.
If you get a refund because of something and the same per[redacted] repeated the behavior and then makes sure to give you 1 of the thing you didn't want, it makes you wonder what will they do next time?
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action...

would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted]
Regards,
[redacted]

Revdex.com,
We have spoken to the guest and apologized for his recent experience.  We also agreed to mail him $40 in KFC gift checks.  We respectfully ask that this complaint be closed.
Thank you.
[redacted]
KFC Restaurant Excellence

[redacted]Thank you for reaching out to KFC.  I also see your complaint [redacted] from your call into 1-800 KFC on August 31st.  I have personally reached out to the above store leaders of the restaurant in question to ensure that you are contacted by the Franchisee. Thank...

You, [redacted]Associate Manager Operations AccountabilityKFC, Louisville, KY

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
 very, very, very good.  well done everyone.  well done.  thank you.  I'm checking mail daily.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not...

resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I received a phone call in regards to this matter. The man stated that he would look into this further and call me back. This has not happened yet. 
Regards,
[redacted]