The customer has been provided with our replacement optionsWe apologize if the customer does not find them satisfactoryHowever, if the customer does not wish to take advantage of either option we consider this resolved
The damage is indeed covered under our warrantyHowever, we will not be waiving any fees if the customer wishes to process an Advanced Exchange and receive a replacement firstIf the customer does not wish to pay any fees or place a hold on their credit card we provided another replacementThe customer would need to send their device into us firstOnce we get it a replacement would ship out in 4-business daysIf the customer does not wish to take advantage of our replacement options we consider this resolved
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me But only barely, as I would have preferred a refund to a replacement since I have little faith that the replacement will work without issue, and I dread having to deal with either Motorola Repair, or Customer Service ever againMotorola did only the bare minimum for me - provided me with a working phone in new condition, weeks after I bought the original phone and weeks after I first had to return it for repairThey agreed to replace the phone only after numerous phone calls, chat sessions, trips to my local FedEx office, and a formal complaint to the Revdex.comAnd when I asked that they send the replacement without delay instead of making me return my damaged phone first, they would only do so if I provided a credit card for a deposit, which I found insulting under the circumstances Sincerely, [redacted]
The device was purchased from [redacted] .com warehouse deals, which is an authorized reseller as they are fully owned by [redacted] .com Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I need a proper estimated time of arrival This response does not ensure any timeline, and I could very well not receive a refund Please advise on when I should expect my refund Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThis was a horrible process and a giant mess I will never use Motorola again for anything I should receive a refund or a partial refund for all the hassle I went through and not having a phone for many weeks Terrible company Sincerely, [redacted]
Complaint: I am rejecting this response because:The device has now shipped out after nearly two weeksWell over the promised day ship timeI have not received any compensation for this breach of contract Sincerely, Nathan [redacted]
The customer's device is obsolete (no longer manufactured and we no longer carry the parts)The customer is also out of warranty, the device the customer is requesting be replaced is a replacement device that was sent to them in January Replacement devices has a day warranty or the remaining warranty on the original deviceIf the customer is within the year manufacture warranty we need a valid receipt or proof of purchased to proceed furtherIf the customer does not have a receipt or proof of purchase we will not be replacing the device and consider this resolved
Hello NeriThank you for providing additional informationAfter further review it has been determined that you do qualify for the Moto ZForce and Insta-Share promotionFor easier convenience we have resubmitted the claim on your behalfPlease keep an eye on your email as you will receive tracking information when the Insta-Share Projector Mod ships outPlease allow 4-weeks for your shipment to arrive.Best Regards,AshleyWe love selfies!#HappilyEverMoto #BecauseMotoCares
The customer states a dispute was filed with their financial institution, and that they have already refunded the customer for the purchase priceDue to the fact that the financial institution refunded the customer for the purchase price we are not in the position to refund the customerThe customer is also outside of our day return policy which can be found at the below linkWhen placing an order with us the customer has to agree to our Terms of Sale before checking outIncluded in the Terms of Sale is our return policyWe will also not be sending the device back to the customer as they have been refunded by their financial institutionWe consider this resolvedhttp://www.motorola.com/us/consumers/about-motorola-us/About_Motorola-Le...⇄
Complaint: [redacted] I am rejecting this response because it does not resolve the issue with this defective model phone This model has had wide spread sound issues and is now discontinued probably for that reason Motorola should acknowledge the defects in this model and issue a recall I recently learned that their phones are now manufactured in China which may also explain the decline in the product quality Shame on Motorola for moving their production to China then refusing to stand behind the faulty workmanship Sincerely, Albert [redacted]
The customer has been provided with our replacement optionsWe apologize if the customer does not find them satisfactoryHowever, if the customer does not wish to take advantage of either option we consider this resolved
A check was mailed out to the customer on 5/31/The customer can expect to receive it within 3-business days
The damage is indeed covered under our warrantyHowever, we will not be waiving any fees if the customer wishes to process an Advanced Exchange and receive a replacement firstIf the customer does not wish to pay any fees or place a hold on their credit card we provided another replacementThe customer would need to send their device into us firstOnce we get it a replacement would ship out in 4-business daysIf the customer does not wish to take advantage of our replacement options we consider this resolved
All [redacted] devices need to be replaced directly through [redacted] ***We will be unable to replace the device
The customers device is being return unrepairedIt is being shipped via [redacted] tracking number [redacted] We consider this resolved
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me But only barely, as I would have preferred a refund to a replacement since I have little faith that the replacement will work without issue, and I dread having to deal with either Motorola Repair, or Customer Service ever againMotorola did only the bare minimum for me - provided me with a working phone in new condition, weeks after I bought the original phone and weeks after I first had to return it for repairThey agreed to replace the phone only after numerous phone calls, chat sessions, trips to my local FedEx office, and a formal complaint to the Revdex.comAnd when I asked that they send the replacement without delay instead of making me return my damaged phone first, they would only do so if I provided a credit card for a deposit, which I found insulting under the circumstances Sincerely, [redacted]
The device was purchased from [redacted] .com warehouse deals, which is an authorized reseller as they are fully owned by [redacted] .com Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I need a proper estimated time of arrival This response does not ensure any timeline, and I could very well not receive a refund Please advise on when I should expect my refund Sincerely, [redacted]
We refunded the customer on 4/21/We consider this resolved
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThis was a horrible process and a giant mess I will never use Motorola again for anything I should receive a refund or a partial refund for all the hassle I went through and not having a phone for many weeks Terrible company Sincerely, [redacted]
We are reaching out to the customer to resolve
The projector was shipped out yesterday via FedEx tracking number [redacted] and is expected to be delivered todayWe consider this resolved
We will not be refunding the customer and consider this resolvedPer [redacted] the package was left at the correct residence
A replacement device is shipping via [redacted] tracking number [redacted] and expected to be delivered on Tuesday, 4/
Complaint: I am rejecting this response because:The device has now shipped out after nearly two weeksWell over the promised day ship timeI have not received any compensation for this breach of contract Sincerely, Nathan [redacted]
In order to replace the device we need the receipt or proof of purchaseWithout this we will not replace the device
The customer's device is obsolete (no longer manufactured and we no longer carry the parts)The customer is also out of warranty, the device the customer is requesting be replaced is a replacement device that was sent to them in January Replacement devices has a day warranty or the remaining warranty on the original deviceIf the customer is within the year manufacture warranty we need a valid receipt or proof of purchased to proceed furtherIf the customer does not have a receipt or proof of purchase we will not be replacing the device and consider this resolved
Hello NeriThank you for providing additional informationAfter further review it has been determined that you do qualify for the Moto ZForce and Insta-Share promotionFor easier convenience we have resubmitted the claim on your behalfPlease keep an eye on your email as you will receive tracking information when the Insta-Share Projector Mod ships outPlease allow 4-weeks for your shipment to arrive.Best Regards,AshleyWe love selfies!#HappilyEverMoto #BecauseMotoCares
The customer states a dispute was filed with their financial institution, and that they have already refunded the customer for the purchase priceDue to the fact that the financial institution refunded the customer for the purchase price we are not in the position to refund the customerThe customer is also outside of our day return policy which can be found at the below linkWhen placing an order with us the customer has to agree to our Terms of Sale before checking outIncluded in the Terms of Sale is our return policyWe will also not be sending the device back to the customer as they have been refunded by their financial institutionWe consider this resolvedhttp://www.motorola.com/us/consumers/about-motorola-us/About_Motorola-Le...⇄
Complaint: [redacted] I am rejecting this response because it does not resolve the issue with this defective model phone This model has had wide spread sound issues and is now discontinued probably for that reason Motorola should acknowledge the defects in this model and issue a recall I recently learned that their phones are now manufactured in China which may also explain the decline in the product quality Shame on Motorola for moving their production to China then refusing to stand behind the faulty workmanship Sincerely, Albert [redacted]