Depending on the model of device the customer has the repair/replacement costs differWe have replacement/repair options available We do not supply loaner/temporary devicesThe customer needs to call customer service at 800- [redacted] to discuss replacement options, this phone number is in working order
We no longer manufacture the Moto G 2nd Generation, therefore we will be unable to replace with brand new devicesWe would be happy to repair/replace the customers device but they will be replaced with certified like new devicesIf the customer does not wish to take advantage of our repair/replacement options we consider this resolved
Complaint: [redacted] I am rejecting this response because: Again Motorola customer service does the same copying and pasting response as they previously didThey easily target their customers for their defective phonesThe main question here is not how my phone broke because it was dropped from the bed, I paid the out of warranty that time and got a defective replacementThat is my question, WHY DID MOTOROLA REPLACE MY PHONE WITH A DEFECTIVE PHONE? which went broke in monthsIs this a scam Motorola pulls to get rid of their defective phone through customers who want to repair their phone?I won't consider this resolved till Motorola compensates for all my lossI will certainly blog about this ordeal to all my followers on Youtube/twitter/instagram/blog and give a stern warning to all the people who consider buying Motorola phones in every media outlet I know Sincerely, [redacted]
The customer voided the warranty by unlocking the deviceOur warranty states that warranty will be voidTherefore, we will not be replacing or repairing the customers device and consider this resolved
The authorization holds have been reversed and the customer has been refunded the Premium FeeThe funds should reflect back in the customer's account within 3-business daysIf the customer would like to process a new exchange on the defective replacement we would be happy to assist
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to add, despite the eventual satisfactory resolution, Motorola is a company I will never do business with againI contacted them to repair my month old phone and all they did was subject me to the worst customer service experience of my life for a full month and a halfI was called a liar and not taken seriouslyTheir customer service reps need far more training and the company as a whole needs a complete overhaulI will be purchasing a new device from a far superior company in the upcoming months, and will take every opportunity I can to tell of the horrific treatment I received Sincerely, [redacted] ***
We are not in the position to refund the customerIf the customer wishes to follow our warranty policy/options we would be happy to assist themThey may contact customer service 800- [redacted]
Complaint: I am rejecting this response because: I visited the service center yesterday and the replacement screen also had a scratch on it again submitted it for repairing worst experience in after sales customer experience ever faced in my life Will go with Lenovo in my life Sincerely, Kartikaye ***
We would be happy to assist the customer with warranty options after they have gone through trouble shooting with our Level technical supportThey may contact customer service at [redacted] Monday - Friday from AM - PM CST and request to speak with Ltechnical support for assistance
Initial Business Response / [redacted] (1000, 5, 2015/04/13) */ Contact Name and Title: [redacted] Contact Email: [redacted] @motorola.com We [redacted] reach out to correct contact to get issue resolved with the customer
We do not provide support to unlock bootloaders as it is not something we recommend doingIf the customer is in warranty, it does void our warrantyThe only information we will provide regarding unlocking the bootloader is the information the customer has been providedWe will not be able to provide the customer with additional assistance regarding this matter and consider this resolved
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10990293, and find that this resolution is satisfactory to me Sincerely, Judy [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/07/14) */ Contact Name and Title: [redacted] Contact Email: [redacted] We will be reaching out to the customer to resolve
This issue has been resolved Thank you.Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11087985, and find that this resolution is satisfactory to me Sincerely, Justin [redacted]
We apologize that the customer is not satisfied with our replacement optionsHowever, these are the only options availableIf the customer does not wish to proceed with the options provided we consider this resolved
Depending on the model of device the customer has the repair/replacement costs differWe have replacement/repair options available We do not supply loaner/temporary devicesThe customer needs to call customer service at 800- [redacted] to discuss replacement options, this phone number is in working order
We no longer manufacture the Moto G 2nd Generation, therefore we will be unable to replace with brand new devicesWe would be happy to repair/replace the customers device but they will be replaced with certified like new devicesIf the customer does not wish to take advantage of our repair/replacement options we consider this resolved
The customer sent an email verifying that they received the refundWe consider this resolved
Complaint: [redacted] I am rejecting this response because: Again Motorola customer service does the same copying and pasting response as they previously didThey easily target their customers for their defective phonesThe main question here is not how my phone broke because it was dropped from the bed, I paid the out of warranty that time and got a defective replacementThat is my question, WHY DID MOTOROLA REPLACE MY PHONE WITH A DEFECTIVE PHONE? which went broke in monthsIs this a scam Motorola pulls to get rid of their defective phone through customers who want to repair their phone?I won't consider this resolved till Motorola compensates for all my lossI will certainly blog about this ordeal to all my followers on Youtube/twitter/instagram/blog and give a stern warning to all the people who consider buying Motorola phones in every media outlet I know Sincerely, [redacted]
The customer voided the warranty by unlocking the deviceOur warranty states that warranty will be voidTherefore, we will not be replacing or repairing the customers device and consider this resolved
The authorization holds have been reversed and the customer has been refunded the Premium FeeThe funds should reflect back in the customer's account within 3-business daysIf the customer would like to process a new exchange on the defective replacement we would be happy to assist
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to add, despite the eventual satisfactory resolution, Motorola is a company I will never do business with againI contacted them to repair my month old phone and all they did was subject me to the worst customer service experience of my life for a full month and a halfI was called a liar and not taken seriouslyTheir customer service reps need far more training and the company as a whole needs a complete overhaulI will be purchasing a new device from a far superior company in the upcoming months, and will take every opportunity I can to tell of the horrific treatment I received Sincerely, [redacted] ***
A replacement device is being shipped to the customer today via [redacted] tracking number [redacted]
We are not in the position to refund the customerIf the customer wishes to follow our warranty policy/options we would be happy to assist themThey may contact customer service 800- [redacted]
A brand new Nexus has shipped out to the customer today via ***
Complaint: I am rejecting this response because: I visited the service center yesterday and the replacement screen also had a scratch on it again submitted it for repairing worst experience in after sales customer experience ever faced in my life Will go with Lenovo in my life Sincerely, Kartikaye ***
We would be happy to assist the customer with warranty options after they have gone through trouble shooting with our Level technical supportThey may contact customer service at [redacted] Monday - Friday from AM - PM CST and request to speak with Ltechnical support for assistance
Initial Business Response / [redacted] (1000, 5, 2015/04/13) */ Contact Name and Title: [redacted] Contact Email: [redacted] @motorola.com We [redacted] reach out to correct contact to get issue resolved with the customer
We do not provide support to unlock bootloaders as it is not something we recommend doingIf the customer is in warranty, it does void our warrantyThe only information we will provide regarding unlocking the bootloader is the information the customer has been providedWe will not be able to provide the customer with additional assistance regarding this matter and consider this resolved
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10990293, and find that this resolution is satisfactory to me Sincerely, Judy [redacted]
The customer's device has shipped via [redacted] tracking number [redacted] and is expected to be delivered on Friday, 1/
Initial Business Response / [redacted] (1000, 5, 2015/07/14) */ Contact Name and Title: [redacted] Contact Email: [redacted] We will be reaching out to the customer to resolve
This issue has been resolved Thank you.Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11087985, and find that this resolution is satisfactory to me Sincerely, Justin [redacted]
We apologize that the customer is not satisfied with our replacement optionsHowever, these are the only options availableIf the customer does not wish to proceed with the options provided we consider this resolved
We are working on processing the refund and will inform the customer when it's complete