Complaint: [redacted] I am rejecting this response because:From: [redacted] [mailto: [redacted] @gmail.com] Sent: Friday, November 11, 10:AM To: Revdex.com Info Subject: Re: You have a New Message from Revdex.com Serving Chicago and Northern Illinois Complaint # [redacted] Why can I not reject this? I am trying to reject the business's claim but cannot.I reject the claim based in physical evidenceThe capacitor exploded due to a bad battery (known manufacturer defect which [redacted] has created an easy replacement process for) causing capacitor gel to leakThis liquid is what turned the liquid damage indicator to red Sincerely, [redacted]
the business has contacted me, we have yet to come toand agreement Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
A return was setup for the customerThe customer has returned the order via FedEx tracking number and it is expected to be delivered to us todayOnce we receive it the customers refund will process within 7-business days
We would be happy to replace the customers deviceHowever, the customer is outside of the year manufacture warrantyTo replace the device there would be an associated out of warranty fee in the amount of $plus applicable tax to replace the deviceIf the customer does not wish to proceed we consider this resolved
Contact Name and Title: [redacted] Contact Email: [redacted] The customer's replacement device was delivered on Friday 10/at 2:pmThe customer was provided a certified like new replacement device of the same model We are not in the position to provide the customer with any additional compensationOur warranty does state that the warranty is only valid in the country in which the device is purchasedSince the customer chose to purchase the device in the United States, any repairs or replacements must be processed through the United States The customer chose to select our Repair and Return optionWith this option the customer is required to send their device to Motorola before the device can be repairedIf the device is unable to be repaired a certified like new replacement device of the same model will then be shipped to the customerThe customer had the option of selecting our Secure Advance Exchange instead of the Repair and ReturnWith the Secure Advance Exchange the customer would have been shipped a certified like new replacement device of the same model prior to having to return his deviceThis would have allowed the customer to keep his current phone will waiting for his replacementHowever, the customer chose to select the other option Motorola considers this matter resolved
Complaint: [redacted] I am rejecting this response because:I will not spend time to work for MotorolaA phone requires my attention is fineIf it takes hours to care, I cannot afford the time.I understand Motorola has its policy that customers must go through time consuming process to get the phone repaired, which is even longerI wish Motorola the best in the future Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10931654, and find that this resolution is satisfactory to me Sincerely, Ernie [redacted]
Complaint: [redacted] I am rejecting this response because:I DID contact the company WHILE the promotion was running MULTIPLE TIMES! I contacted them through Facebook, I contacted them through email, through online chat AND by phone This is an absolutely ludicrous response by someone who obviously didn't even bother to read the complaint Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe broken phone was shipped today Sincerely, [redacted]
Our warranty states the we will repair or replace the device with a like for like deviceA device was shipped to the customer via FedEx tracking number [redacted] and is expected to be delivered on 3/We will not be providing an X code to redesign a new device and consider this resolved
We will not be refunding the customer as they are outside of our return time of days and we will not be providing the customer with a brand new deviceOur warranty states that at our sole discretion we will replace or repair the device with reconditioned/refurbished parts or productsReplaced the device with a new device or refund the customerBecause we have replacement parts/products available the only option is to replace the device with a reconditioned/refurbished deviceWe are in the process of sending back the replacement device to the customer that he originally refusedIf the customer refuses the package again we will not be doing anything further for the customer as we are following our warrantyOnce the tracking number is available we will inform the customer
Complaint: [redacted] I am rejecting this response because:it says they will reach out to me to resolve, but I have not heard anything from them Sincerely, [redacted]
The X code has been sent to email address [redacted] @yahoo.com and is active until 5/26/The customer can go to www.motorola.com/us/designit to place their order
Initial Business Response / [redacted] (1000, 5, 2015/04/28) */ Contact Name and Title: [redacted] Contact Email: [redacted] @motorola.com The customer's case has been escalated to our finance department to process a refund for the amount that he was charged ( USD)I am contacting the department directly to see if we can get the process expedited Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) The last handful of Motorola representatives that i've talked to have given me the same answerUnfortunately, until I see anything beyond, "I [redacted] look into it personally." I [redacted] not be satisfied While Motorola did not include this in their response to Revdex.com, I received a personal email from [redacted] stating that they [redacted] not reimburse me for interest acquired on my credit cardThis interest was acquired for a charge from Motorola that has reflected in of my credit card statements, because of a mistake that Motorola's uninformed representative team made initially, who then assured me for months that the hold was let go on a credit card they don't even acceptIt is totally irresponsible and has been an inconvenience to meAs well, I need to be assured that I can return my current Moto X (still damaged) for a full refund without having to go through a 2-month process that leads me to reporting the company Final Business Response / [redacted] (4000, 9, 2015/04/29) */ The customer's refund for the amount of USD has been processed and expedited
Complaint: [redacted] I am rejecting this response because: I am working with google to resolve this issue my phone is in perfect condition it is the update that motorola modified that is corrupted and I should not loose my $because motorola modified the update incorrectly that is why it is not compatible with my phoneI am working with google and they have escalated this issue to I vestigate what happened and who should be resposible I will no settle for a used phone when I have not damaged it myself either google or motorola are responsible and should own they are at fault Sincerely, Sandra Garcia
Complaint: [redacted] I am rejecting this response because: I have received horrible service and I deserve much more than what was offered. I have been threw way to much to be told that they will do nothing more then give me a watch I don't want. Sincerely, [redacted] ***
We would be happy to assist the customer with troubleshooting their deviceWe don't show any contacts from the customerIf the customer is in need of assistance they may contact customer service at [redacted]
Complaint: [redacted] I am rejecting this response because:From: [redacted] [mailto: [redacted] @gmail.com] Sent: Friday, November 11, 10:AM To: Revdex.com Info Subject: Re: You have a New Message from Revdex.com Serving Chicago and Northern Illinois Complaint # [redacted] Why can I not reject this? I am trying to reject the business's claim but cannot.I reject the claim based in physical evidenceThe capacitor exploded due to a bad battery (known manufacturer defect which [redacted] has created an easy replacement process for) causing capacitor gel to leakThis liquid is what turned the liquid damage indicator to red Sincerely, [redacted]
the business has contacted me, we have yet to come toand agreement Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
A return was setup for the customerThe customer has returned the order via FedEx tracking number and it is expected to be delivered to us todayOnce we receive it the customers refund will process within 7-business days
We would be happy to replace the customers deviceHowever, the customer is outside of the year manufacture warrantyTo replace the device there would be an associated out of warranty fee in the amount of $plus applicable tax to replace the deviceIf the customer does not wish to proceed we consider this resolved
Contact Name and Title: [redacted] Contact Email: [redacted] The customer's replacement device was delivered on Friday 10/at 2:pmThe customer was provided a certified like new replacement device of the same model We are not in the position to provide the customer with any additional compensationOur warranty does state that the warranty is only valid in the country in which the device is purchasedSince the customer chose to purchase the device in the United States, any repairs or replacements must be processed through the United States The customer chose to select our Repair and Return optionWith this option the customer is required to send their device to Motorola before the device can be repairedIf the device is unable to be repaired a certified like new replacement device of the same model will then be shipped to the customerThe customer had the option of selecting our Secure Advance Exchange instead of the Repair and ReturnWith the Secure Advance Exchange the customer would have been shipped a certified like new replacement device of the same model prior to having to return his deviceThis would have allowed the customer to keep his current phone will waiting for his replacementHowever, the customer chose to select the other option Motorola considers this matter resolved
Complaint: [redacted] I am rejecting this response because:I will not spend time to work for MotorolaA phone requires my attention is fineIf it takes hours to care, I cannot afford the time.I understand Motorola has its policy that customers must go through time consuming process to get the phone repaired, which is even longerI wish Motorola the best in the future Sincerely, [redacted] ***
Contact Name and Title: Ashley Contact Email: [redacted] @motorola.com We will be reaching out to the customer to resolve
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10931654, and find that this resolution is satisfactory to me Sincerely, Ernie [redacted]
Complaint: [redacted] I am rejecting this response because:I DID contact the company WHILE the promotion was running MULTIPLE TIMES! I contacted them through Facebook, I contacted them through email, through online chat AND by phone This is an absolutely ludicrous response by someone who obviously didn't even bother to read the complaint Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe broken phone was shipped today Sincerely, [redacted]
Our warranty states the we will repair or replace the device with a like for like deviceA device was shipped to the customer via FedEx tracking number [redacted] and is expected to be delivered on 3/We will not be providing an X code to redesign a new device and consider this resolved
We will not be refunding the customer as they are outside of our return time of days and we will not be providing the customer with a brand new deviceOur warranty states that at our sole discretion we will replace or repair the device with reconditioned/refurbished parts or productsReplaced the device with a new device or refund the customerBecause we have replacement parts/products available the only option is to replace the device with a reconditioned/refurbished deviceWe are in the process of sending back the replacement device to the customer that he originally refusedIf the customer refuses the package again we will not be doing anything further for the customer as we are following our warrantyOnce the tracking number is available we will inform the customer
Complaint: [redacted] I am rejecting this response because:it says they will reach out to me to resolve, but I have not heard anything from them Sincerely, [redacted]
The X code has been sent to email address [redacted] @yahoo.com and is active until 5/26/The customer can go to www.motorola.com/us/designit to place their order
Initial Business Response / [redacted] (1000, 5, 2015/04/28) */ Contact Name and Title: [redacted] Contact Email: [redacted] @motorola.com The customer's case has been escalated to our finance department to process a refund for the amount that he was charged ( USD)I am contacting the department directly to see if we can get the process expedited Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) The last handful of Motorola representatives that i've talked to have given me the same answerUnfortunately, until I see anything beyond, "I [redacted] look into it personally." I [redacted] not be satisfied While Motorola did not include this in their response to Revdex.com, I received a personal email from [redacted] stating that they [redacted] not reimburse me for interest acquired on my credit cardThis interest was acquired for a charge from Motorola that has reflected in of my credit card statements, because of a mistake that Motorola's uninformed representative team made initially, who then assured me for months that the hold was let go on a credit card they don't even acceptIt is totally irresponsible and has been an inconvenience to meAs well, I need to be assured that I can return my current Moto X (still damaged) for a full refund without having to go through a 2-month process that leads me to reporting the company Final Business Response / [redacted] (4000, 9, 2015/04/29) */ The customer's refund for the amount of USD has been processed and expedited
Complaint: [redacted] I am rejecting this response because: I am working with google to resolve this issue my phone is in perfect condition it is the update that motorola modified that is corrupted and I should not loose my $because motorola modified the update incorrectly that is why it is not compatible with my phoneI am working with google and they have escalated this issue to I vestigate what happened and who should be resposible I will no settle for a used phone when I have not damaged it myself either google or motorola are responsible and should own they are at fault Sincerely, Sandra Garcia
Complaint: [redacted] I am rejecting this response because: I have received horrible service and I deserve much more than what was offered. I have been threw way to much to be told that they will do nothing more then give me a watch I don't want. Sincerely, [redacted] ***
We would be happy to assist the customer with troubleshooting their deviceWe don't show any contacts from the customerIf the customer is in need of assistance they may contact customer service at [redacted]
We will be reaching out to the customer and are working on processing the refund