Lucine's Auto Sales and Leasing, Inc.

Initial Business Response /* (1000, 8, 2015/04/28) */
Contact Name and Title:[redacted]
Contact Email: [redacted]@motorola.com
I contacted the customer via e-mail on 4/27/2015 advising him that we have created a new warranty exchange, and upgraded him to a Moto X 1st Generation through Us Cellular as...

promised previously. We [redacted] update the customer with a tracking number once his replacement has shipped.
Contact Email: [redacted]@motorola.com
A new replacement order was processed to send the customer a replacement device for the correct carrier. I have contacted our warehouse since we are only waiting for a tracking number to provide since it is awaiting shipment. I have contacted our warehouse to be provided with a tracking number. I [redacted] update the customer once I have this information.
Initial Consumer Rebuttal /* (2000, 11, 2015/04/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the Motorola Moto X US Cellular phone that was promised.

The customer processed another exchange RMA on 5/22. RMA number [redacted]. The replacement is shipping today via [redacted] tracking number [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
They have offered to replace it with a different model headset.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/04/13) */
Contact Name and Title: [redacted]
Contact Email: [redacted]@motorola.com
We [redacted] reach out to correct contact to get issue resolved with the customer

The customers device has been out of warranty since 1/26/2015 and has physical damage. We will not be replacing the device, the RMA has been cancelled and we have reversed the authorization fee. This will drop off the customers account within 3-5 business days, depending on the customers financial...

institution it may take up to 30 days. We consider this resolved.

Complaint: [redacted]
I am rejecting this response because: when I originally e-mailed to pay and order a new screen protector I was told I HAD to go through this process because it was covered under warranty. the screen broke when I accidentally dropped my phone which the case was supposed to protect. I guess I just cant understand why a million dollar business is putting up so much fuss over $50.00. I would think you would have wanted a satisfied customer and I am not one of them. I would suggest to all consumers of the motorla business that you do not live up to your warranties and when you make a complaint they better be ready to get the run around and call numerous numbers to get through to motorola but be prepared: motorola may make every excuse in the world NOT to help you; no matter how inexpensive the problem is.
Sincerely,
[redacted]

The customer was refunded today, 12/7. We consider this resolved.

The technicians determined the device has liquid damage that voids the 1 year manufacture warranty. We will not be repairing or replacing the device and consider this resolved.

The customer's refund was processed on 12/30 in the amount of $326.61. We consider this resolved.

This is resolved. The customer's device was returned to them under [redacted] tracking number [redacted] and delivered on 11/3.

We will be refunding the customer the $26.50 and will reach out to the customer once it's completed.

We will be reaching out to the customer to provide the refund.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
Nova [redacted]

A brand new Nexus 6 has shipped out to the customer today via [redacted].

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I would like to add, despite the eventual satisfactory resolution, Motorola is a company I will never do business with again. I contacted them to repair my 7 month old phone and all they did was subject me to the worst customer service experience of my life for a full month and a half. I was called a liar and not taken seriously. Their customer service reps need far more training and the company as a whole needs a complete overhaul. I will be purchasing a new device from a far superior company in the upcoming months, and will take every opportunity I can to tell of the horrific treatment I received.
Sincerely,
[redacted]

We apologize for any inconvenience. The device is out of stock and no longer available. Therefore, we will be unable to fulfill the order.

Contact Name and Title: Ashley
Contact Email: [email protected]
The customer's original device was shipped back to him and delivered via FedEx tracking number [redacted] on 10/24/2015. We consider this resolved.

Complaint: 10979666
I am rejecting this response because: I have not receive a replacement as of yet. I will not accept until I receive the watch and in fact working.
Sincerely,
Debra [redacted]

The device was purchased from [redacted].com warehouse deals, which is an authorized reseller as they are fully owned by [redacted].com 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

We have sent the customer an X code to order a new device.