Lucine's Auto Sales and Leasing, Inc.

The customers replacement is scheduled to ship via [redacted] tracking number [redacted]. It is estimated to be delivered on Monday, 3/21.

Initial Business Response /* (1000, 14, 2015/06/15) */
Motorola Solutions, Inc. (MSI) is in receipt of your letter dated June 1, 2015 concerning this complaint related to a baby monitor product. As noted in previous responses to notices received by MSI from Revdex.com, Motorola Solutions does not make...

cell phones, cable set top boxes, baby monitors or most any other sort of personal consumer device. Therefore, MSI plans to take no action concerning this matter.
By way of background, more than 4 years ago, in January 2011 Motorola, Inc. split into 2 separate, independent companies - MSI (which makes police and fire 2-way radios) and Motorola Mobility, Inc. (MMI) (which makes consumer products like cell phones and cable set top boxes). MMI was subsequently purchased by Google. Google later sold the cell phone business to Lenovo. It is understand that MMI is now located in the Chicago Merchandise Mart. This claim most likely should be directed to the attention of MMI.
Final Business Response /* (1000, 20, 2015/06/15) */
Contact Name and Title:[redacted]
Contact Email:[redacted]
Motorola Mobility does not manufacture or support baby monitors. Motorola Mobility handles cell phones and cell phone accessories. We have directed the customer's complaint to the appropriate entity and they will be reaching out to the customer to offer assistance in resolving the customer's concern.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The customer's device is obsolete (no longer manufactured and we no longer carry the parts). The customer is also out of warranty, the device the customer is requesting be replaced is a replacement device that was sent to them in January 2014. Replacement devices has a 90 day warranty or the...

remaining warranty on the original device. If the customer is within the 1 year manufacture warranty we need a valid receipt or proof of purchased to proceed further. If the customer does not have a receipt or proof of purchase we will not be replacing the device and consider this resolved.

Complaint: [redacted]
I am rejecting this response because: receipt or proof of purchase is not available. This was given as a gift. I offered to return the device so that Motorolla can interrogate the device to validate authenticity. 
Sincerely,
[redacted]

Depending on the model of device the customer has the repair/replacement costs differ. We have 2 replacement/repair options available.  We do not supply loaner/temporary devices. The customer needs to call customer service at 800-[redacted] to discuss replacement options, this phone number...

is in working order.

Complaint: [redacted]
I am rejecting this response because: My complaint is regarding the inflexibility of the stated return policy. Other consumers have a right to know how terribly Motorola treats loyal customers. Any company that hopes to thrive should treat its customers with respect, and give their staff the flexibility and power to make things right. I am just so devastated that this formerly American company (now American subsidiary of [redacted]) seems determined to put itself out of business with completely unacceptable customer service policies.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Saying were not helping despite noting that the device is defective and acknowledging I was told I was having a warranty.
Sincerely,
[redacted]  Gust

Complaint: [redacted]
I am rejecting this response because:I still have not received phone for manufacturer defect
Sincerely,
David [redacted]

Complaint: 11086556
I am rejecting this response because:
Sincerely,
David [redacted]

Hello [redacted],After further review it has been determined that you do qualify for the Moto Z2 Play and [redacted] Soundboost 2 promotion. For easier convenience we have resubmitted the claim on your behalf. Please keep an eye on your email as you will receive tracking information when the [redacted] Soundboost 2 ships out. Please allow 4-6 weeks for your shipment to arrive.Best Regards,Ashley Motorola UCC Team

Contact Name and Title: [redacted]
Contact Email: [email protected]
We are unable to find any replacements the customer has processed with us in the past. If the customer wishes to process a replacement with us the options that have been provided are the options available. If the customer does not...

wish to pay the Premium Fee to receive a replacement device first they may process a Return and Exchange. We will not waive the fee.

The damage to the screen protector is not warranted. It is considered physical damage. Physical damage is not covered under our warranty. Also the receipt the customer sent us is a copy of their bank statement showing they were charged by US [redacted]. This does not tell us what the customer purchased and also does not prove that this a Motorola product. We are not in the position to replace the screen protector and consider this resolved.

Our Baby Monitor team is reaching out to the customer.

e will call or email you. 3. We will complete the service and send a device ack to you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This issue has been resolved.  Thank you.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11087985, and find that this resolution is satisfactory to me.
Sincerely,
Justin [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Orlando [redacted]

The customer is outside of our 14 day return policy, we will be unable to accept a return or exchange. Even if the device were to be exchanged and have 5.1.1 the device would eventually upgrade to the Marshmallow OS. We consider this resolved.

Complaint: [redacted]
I am rejecting this response because:
This defect is a manufacturing error and I shouldn't have to pay for the repair.
Sincerely,
[redacted]