Lucky Pawn

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business made a mistake evaluating my credentialsI provided logical and reasonable proof where the mistake was and they never changed itAs seen from the last message, the person in charge says that she is going to "look for more information but the report will not be changed"If we analyze that answer, we can realize that there is no will to see or recognize the error they madeHow can someone say that the report will not be changed if he/she does not have all the information to justify that? I had to resort to another credential evaluator and they did an impeccable jobI would advice prospective clients to look for different venues to have their credentials evaluated and not to work with ECE.They have terrible customer service, they do not have expertise when dealing with credentials from Spain,they look for ways to obtain more money from the client and they do not respect deadlines
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Yes it has been resolved b I was expecting to have a U.S environmental engineering undergraduate equivalence but I was told by ECE I had a U.S Major in Chemistry with specialization in water treatment but my undergraduate course content is the same as US Undergraduate degreeI want ECE to reevaluate my degree as equivalent to environmental engineering in U.S
[To us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Thank you for giving us the opportunity to address your concerns about the change to our copy policy.As a leader in international educational evaluations for more than years, prior to making any changes, ECE carefully reviews all aspects of a policy change and the impact it may have on both ECE
and its customers. Our mission of helping as many foreign educated individuals as possible is important to us.In order to ensure that our evaluation reports continue to reflect our current equivalencies and documentation standards ongoing, we are not able to grandfather in past reports. This would negate our intentions.That said, we understand your disappointment and we appreciate your past business. Please accept a coupon from us for two free copies of your report. You may place an order for these free copies until the end of this month, March 31, 2018. The coupon will automatically be available to you.Thank you for your understanding

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I accept this because I have received my refund of the shipping in the mail today ($6). I also did receive the product refund of $This was done in suspiciously in bank transactions, $138+ $I'm assuming somebody was going to try and tax me shipping after I made you aware you were shipping it for free. Unfortunately Margit, every statement you made to rationalize ECE's decision to opt for a refund was inaccurateYou were not in the room when the conversation took place and it was not recordedThe manager and I had the conversationHow can you say what did or did not take place if you were not there? When I asked for his manager he told me that he will just refund instead and hung up on me and then went to you out of a desperate self preservation attempt to fill you in before I called backSo so sadYou made it extremely clear that you had to stand with your manager and could not comment on the details because they did not matter anymoreWhen I mentioned that I would report this case to Revdex.com you hung up on meVery unprofessional. To think if your company would have put this much effort into correctly reviewing my transcripts which cost $as you did embarrassing yourself over a $refund we probably would have never been in this situation to begin withYour ego equipped with your arrogance will undoubtedly run Jim Frey's company into closing its doors for good.I pity any other Philippine educated student that mistakenly goes to have their transcripts evaluated by a company that says they reserve the right to contact the Ministry of Education or University directly if needed to do a proper evaluation, but then not do it and tell the customer to get the information themselves.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I appreciate the options offered and would still highly prefer that a full refund be effected promptly As requested, I have immediately arranged for the return of the full five-paged Catalog Match report to their office, with USPS tracking number of ***. Moreover, I have immediately informed Tri-C about the need to return their copy, so ECE may also expect to get back this report soon. Regards, *** ***

Thank you for sharing this information. I checked into this case. We prepared an evaluation report in 2014. At that time the customer did not disclose all information about his educational history. We can revise his report based on new information and additional documents,
without additional cost. However, he will need to pay for any copies of the revised report that he requests. We consider this to be fair, especially in light of the fact that we only learned of the additional education after the original report was prepared. We have already explained this to the customer. Below, I am providing a copy of the email that clearly states the situation.In summary, we are happy to revise the report at no cost. However, there is a cost to obtain copies of the revised report.Sincerely, *** ** ***This is a copy of the email sent to the customer explaining the situation:Email sent to the customer on April 2015We responded to your inquiry regarding the evaluation results on November 21st, We will repeat again why your transcript was not evaluated as a four-year completed program."In the process of evaluating your credentials from *** ***, we researched the duration of the complete program in Law which according to our resources should be creditsYou have completed credits including the transfer creditsHaving applied the conversion factor of 0.750, credits come up to US credits which is equal to completion of four years of undergraduate work in the USA.Therefore, the completed *** *** credits are equivalent to US credits which is considered completion of approximately two years of undergraduate work in the USA.You have mentioned graduating from the law school with minimum four year courses takenHowever, the transcript submitted for evaluation does not confirm the award of the degree and the required credits necessary for graduation, nor did we receive the copy of the bachelor degree".Regarding the second part of your comment on not asking you to submit the Diploma at the beginning of evaluation, we checked your application form and the transcript for the proof of the degreeIt is clearly stated in the application form to provide the Name of Diploma, Certificate or Title awardedInstead of listing the name of the credential awarded to you as "Lisans Diplomasi", you wrote the word "Law"In Turkish it is translated as "Hukuk" and it was not clear whether you have graduated or not from just the word "Law"The transcript did not provide the graduation information eitherWe see incomplete programs from *** all the time and your documentation looked like that since no degree was submitted, nor the application form provided any diploma namePlease note that it is a direct responsibility of the applicant to fill out the application form correctly and submit all the relevant documentation matching the application formAs we have already mentioned, this is not the error of ECEYou will have to pay for the copies of the revised reportPlease see the instructions again that were emailed to youWe will not release any copies to you until you have ordered and paid for the copies through your web accountIf you do not have a web account you will need to create oneThank you.Best Regards,

Dear Mr*** ***,We are very sorry for your frustration and the amount of time it has taken to rectify this situation. Although a refund was approved and documented by our Customer Service Manager, it was overlooked and the refund was never processed. This was an unfortunate error for
which we sincerely apologize.Please know that a refund for $is being processed today. We are also issuing a coupon to you for $to cover the cost of another copy of your report, including delivery charges. You may order this copy at any time.Customer satisfaction is extremely important to us. We thank you for voicing your concern and giving us the chance to make this right and to learn from our mistakes. We know that you have choices, and we thank you for choosing us

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you!
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11933126, and find that this resolution is satisfactory to me.
Regards,
Yan ***

The client requested an evaluation report but did not submit the documents on which we base our report. We provided a description of the documentation that we need and described what the client needed to do to arrange for us to receive the documentation. From the Revdex.com complaint, it
appears that the client is not interested in making arrangements to provide us with the documents. As the client has requested, we will provide a full refund.Sincerely,Margit AS*** ECE

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.- I was contacted by *** *** on 8/10/after I sent her a very detailed description of what happened in the businessIn short, poor customer service, lack of expertise on the part of the evaluators in this case, negligence on the evaluator's part to include relevant & important information in the final evaluation, attempts to overcharge this customer to expedite things when several days had passed byI also explained that I had missed an important job deadline because of this delay and also I spent more money because I had to resort to another credential evaluator and pay the expedite fees.My perspective on this matter to bring this to a close is that this firm needs to be investigated and audited by a law enforcement agency or a control agencyThis is because they advertise on several educational organizations where people need to renew or obtain licensesAlso for immigration purposes, etc.They are saying that they have been operating for yearsThat is no excuse for treating me the way they did and making the mistakes they didI requested on three occasions to customer service representative to talk to someone in chargeI always obtained the same answer"Nobody is here to answer your questions, as soon as they come, I will ask them to call you"I started thinking that if that happened to me it could happen to somebody elseI started googling and found several cases with the same pattern.
Regards,
*** ***

We have no client with the name indicated in the complaint. In the interest of protecting the privacy of the person involved, I will not indicate the name in the complaint in this response. The initials in the complaint are DB. Could the client be listed under a different
name? Can the client indicate the name used in the application? Can the client refer to the ECE reference number? If we receive this information, we can better respond to the complaint.Thank you,Margit AS***

Although we feel the action we have already taken to refund the entire amount paid by the client is reasonable, we will take the additional action requested and also provide an additional refund of $6. I would like to correct statements made by the client, so as to make sure the record on this case reflects our position.The client wrote: "The
report is inaccurateYour evaluator finalized a report then told me he
was unsure if the results were accurateThis is what has lead to this
situationYour report is garbageYour product is questionableIt is
worth nothingYour employee did not do a complete job"The report was accurate and the evaluator who prepared it followed complete and correct methodology and policy guidelines. The client was offered the opportunity to have the report reviewed by a senior evaluator because we always give clients the opportunity to have their questions answered by senior staff. We consider this to be appropriate and professional customer service. If we have made a mistake, we take responsibility and make appropriate changesThe client turned down this opportunity for a review. The comments made by the client in this Revdex.com complaint reflect the type of insults he used with two staff members in phone conversations with them. His unprofessional behavior led our staff to conclude that a continued business relationship with the client was likely to lead to further insulting and unprofessional treatment of our staff and to dissatisfaction by him with us. That is the reason we chose to end our business relationship and provide him with a full refund.The client wrote: "You claimed you were not responsible for the shipping costs, but
you supposedly have already have mailed my transcripts and I have not
received any tracking info as of now."I have checked the USPS tracking information and it states that the documents were delivered today.The client wrote: "I am asking for you to refund me
for my shipping costs that I incurred mailing my transcripts to youIf
you did not think you were liable for any costs outside the refund then
why did you mail back my transcripts for free after saying you were not
liable? You say one thing, your actions say another."By responding to a Revdex.com complaint, we are open to engaging in an interactive process to come to a reasonable solution. We provided a refund and covered the cost of returning the client's documents in the interests of coming to a solution. If the client interprets this as saying one thing and doing another, perhaps the Revdex.com process is not the right solution for him.We will provide the additional $refund in the form of a check. The check will be mailed to the same address as the one provided by the client to us for the purposes of returning his original documents. The check will be mailed on June 10.We hope that by providing the additional $6, the client is now satisfied.Sincerely,Margit *S*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I'm resending this to confirm that this issue has been resolved and that I have accepted the business's response
Regards,
*** ***

The client has contacted our office outside of the Revdex.com system to provide us with additional information.  We will be contacting her to determine if the additional information impacts the conclusion of the evaluation report that we prepared.  We look forward to working with the client to...

find a satisfactory solution to her concerns. [redacted]

Thank you for the opportunity to respond to the client's concerns.The evaluator who prepared the report has already explained to the client why we consider the grade of 3 in the [redacted] to be the equivalent of a D in the United States.  The grade of 3 is passing when a student completes a...

supplementary examination, but does not need to repeat the entire class.  It is a conditional pass the same way a US D grade is a conditional pass.  We consider it the equivalent of a D in the United States.  We disagree strongly with the client's assertion that there is no D grade in the [redacted].  We cannot think of any other credential evaluation service or one other university in the United States that whose grade conversion does not include a D grade in their Philippine to US conversion scales.[redacted] does not accept D grades for transfer purposes.  That is their decision.  ECE has no say in their transfer decisions.The client asked us to provide her with an evaluation report.  The evaluation report reflects our judgment, based on research and experience.  When the client requested our service, she indicated that she understood that the report was a reflection of our judgment and that she might not agree with our judgment.  We have done what we were asked and paid to do.  We understand that the client does not agree with our decision and we understand that the school that she was hoping to attend is not granting her all of the transfer credit she hoped to receive.  Despite her disappointment, we have provided the service that was requested of us.  Since we fulfilled the service we promised to provide, we have no basis for providing a refund of the fees that were paid.The client has asked us to return to her the educational credentials.  We received transcripts directly from the issuing institution in the [redacted].  We do not normally pass on to the client documents that were sent directly to us.  We state this clearly in our application form, which the client indicated she understood and agreed to.  We have made an exception in the client's case.  We are forwarding the documents to the client, at our expense.  The documents are being sent today.  We are sending the client tracking information. I hope this information clarifies our position.Sincerely,Margit A. S[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I do not agree with lot of the statements made in your reply and will not dignify them. Go ahead and refund the money and you can contact me when you receive response from the university.
Regards,
Awa [redacted]

Although some of the facts presented by the client are correct, there are significant differences between his account of the conversation with ECE staff and him, and the versions documented by two separate ECE staff.  An ECE manager determined that providing a full refund and ending the phone...

conversation were in the best interests of all parties.  ECE will refund all money paid to ECE.  ECE will not pay any amount beyond the fees paid to ECE, including costs incurred by the client to ship his documents to ECE.  We feel that providing a full refund is a reasonable solution.Sincerely,Margit *. S[redacted]

Dear Awa [redacted],On November 9th,  our [redacted], Mr. Jason [redacted],  communicated to you that the transcript you submitted to us included only inconsistent information regarding an expected date of graduation.  Unlike other transcripts we have received form the...

same university for other students, your transcript did not provide a date of actual graduation of any other type of Proof of Degree.  We have written to the University of [redacted], asking them to verify your degree, but to date, we have not received any reply.  Without this information, we cannot complete a report that recommends that you have the equivalent of a bachelor degree.ECE's reputation has been built on our adherence to evaluation policy.  To maintain the trust of the universities and organizations that depend on our professional evaluations, we would be remiss in preparing an evaluation that is not  based on our requirements.We understand that you are unable to provide us with the information we are requesting and we will proceed by cancelling your order and refunding to you the amount of $230 which you have paid to ECE.We are truly sorry that we were not able to provide you with a valid evaluation report and will process the refund immediately.