Lucky Vitamin.com

I have given business to Lucky Vitamin for years - and as of now NEVER will again. In short: placed an order in mid-March, securing an excellent price (using coupon codes, etc.) for 10 bottles of a product. It was backordered. I had no problem with this and was happy to leave the order open until they were able to fill it. After two months THEY cancelled the order. I have tried EVERY WHICH WAY to get them to reinstate it and honor the order and price (now that they have it back in stock.) Chat, e-mail through their site, and NUMEROUS phone calls where you can ONLY leave a message - and NEVER a response. Finally though chat, I was able to get the rep to have someone call me. Bottom-line: they flat out REFUSE to reinstate the order and honor the price. Would give NO stars, if I could! NOT so Lucky Vitamin, as it turns out!

The website stated free shipping if ordering $or moreMy order surpassed that and the website's pre-confirmation page said shipping was $0...but low and behold, after clicking the pay button, I was charged $shippingThey refused to refund my shipping cost even though I certainly qualified for free shippingThey are a crooked bunch and told them as a first time customer I would never buy from them again nor refer anyone to themWhat a shame...$stinking dollars could have saved a business relationship and had me buying more goods from them

Revdex.comFax [redacted] RE: ID [redacted] July 21, Thank you for your recent feedbackWe reviewed the information the following information regarding your concerns.Your older was placed on Sunday evening 6/at 10:49PMThe order was processed and completed for shipping with in the hours (see attached below) on Monday 6/at 9:39PM.However, this was past the pick up time by FedEx and so began transit on Tuesday 6/You can view the stages of shipping taken from the tracking # [redacted] Jun 25, 03:PM DeliveredNEW KENSINGTON, PA Jun 25, 07:AM Out for deliveryNEW KENSINGTON, PA Jun 24,k 09:AM At U.SPostal Service facilityNEW KENSINGTON, PA Jun 24, 04:AM In transitNEW KENSINGTON, PA Jun 24, 01:AM Shipment information sent to U.SPostal Service Jun 24, 01:AM Departed FedEx locationFEDEX SMARTPOST CLINTON, PA Jun 23, 08:AM Arrived at FedEx locationFEDEX SMARTPOST CLINTON, PA Jun 22, 06:PM Departed FedEx locationFEDEX SMARTPOST GROVEPORT, OH Jun 22, 12:PM Arrived at FedEx locationFEDEX SMARTPOST GROVEPORT, OHJun 21,04:AM Shipment information sent to FedEx At no time was the package being held "purposely" until Wednesday to shipSince Standard shipping was selected at time of check out, standard shipping does state that packages may be delivered by Mail, Fed Ex, DHL or a combinationThis is often determined by the weight of the package as well as the locationWe also provide other delivery options such as Ground, 3Day,2Day, and Next Day airPrices can be.calculated prior to check out for these options, https://www.luckwitamln.com/t-shipping Another great option is to choose the Auto Ship options to make sure products arrive in a timely manner for items frequently ordered https://www.luckwitamin.com/t-stay-luckv-autoshipThe desired settlemedo hold any orders to processMost orders are processed at stated within 24-hoursTransit time can vary with standard shippingFor a specific transit time, Ground or Expedited shipping should be selected Best of Health, Lucky Vitamin Ambassador

Revdex.com [redacted] May 16,RE: ID [redacted] Thank you for your recent feedback as we do appreciate you taking the time to let us know of the issue you experiencedWe do apologize for any inconvenience this has caused.We appreciate you choosing LuckyVitamin to place your order for products and were very sorry that we were unable to cancel your order quickly enough to prevent processing of the orderWe do pride ourself on how quickly we process orders to ship so the customers can receive in a timely mannerOnce an order goes to processing, we are unalbe to modify or cancel the order in the systemIt apprears unfortunately your message was not received in a timely manner, this may in part have been due to a weekend schedule.We have received an update from the customer service manager who was able to apply a refund for your order to youYou should see this credit within a few days.Again, we do apologize the products you originally selected were not able to be received and we were unable to respond to your request in a more timely manner.In the future, should you need to make this type of change to an order, it would be best to contact customer service by phone directly for the most expedited method.We look forward to assisting you again with your health and wellness needsBest of Health,LuckyVitamin

The company had a published price I placed my order and them they changed my order without my consent because they did not want to honor the price They didn't notify me of this until after I had contacted them When I shop at stores and and item is MIS marked (as they claim) the store has to honor the marked price They even say they delivered the correct order (attachment 1)

Revdex.com [redacted] ***Fax [redacted] November 24, 2015RE: ID [redacted] We have received the customer's complaint and do apologize for the inconvenience caused and difficulty with speaking with a supervisor.The product received does appear to be the product that was ordered on the web siteTo confirm this the UPC code would need to be matched to the Item # on the web siteThere is a similar item (Item # ***) but this was not the item that was added to the cart that appeared on the order.LuckyVitamin does provide an easy return policy however to assist the customer this time, the customer service supervisor has set up a pick up for the incorrect items for Wednesday 11/They have also tried contact the customer but was not able to reach themShould this date not work out, we can schedule another pick up.Once the items are returned to the warehouse a credit will be applied.If they would still like to receive their original product they wanted, please search in the search box for item number [redacted] to re-order.For more information on our return policy, please visit our web site; [redacted] Best of Health, LuckyVitamin

See attached file March 12~ We are very sorry that we are unable to satisfy our customer to their satisfaction To the very best of our knowledge, no one has stated that we did not have the remaining product availableThe issue was that amazon did not advertise the product as we had described to themThe price shown would never be available for such a large quantity [redacted] was offered to keep the one item received with a full refund made although she did return the one piece back to usWe did offer to ship the additional pieces with no additional shipping charge, just the price of the product which is already discounted We do apologize that what we offered was not satisfactory and that we are not able to supply her with the quantity of product at a single item price LuckyVitamin does their best to provide as much detailed information on our web site as possible Unfortunately this order was placed through amazon and they are the company that should be contacted with their dispute Please let us know if any additional information would be more helpful Best, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Having something marked as out of stock is not the same as something that is out of stock for more than monthsIn addition, I was continually told via eMails that I have copies of, that it would be available (pick a date about weeks out) Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com Serving Western PennsylvaniaHoliday Drive, Suite 220Pittsburgh, PA 15220Fax: 412.922.8656October 24, 2016RE: ID [redacted] We have received your complaint and we do apologize the product you ordered was out of stock at the timeLuckyVitamin does provide information on the web site to assist the customer when making their selection if an item is on back orderIn most cases, our stock is replenished within just a few days and the order is processedUnfortunately, the issue with this item was due to a manufacturing issue as the TwinLab company was changing hands.LuckyVitamin does their best to keep the customer informed by emailSeveral emails were sent (not replies from the customer’s inquiry) to the customer directly to continue to update them on the products availabilityHere is a screen shot showing the dates the emails were sent (these can sometimes go into a spam or junk folder);7/6: Order confirmation7/8: Back order #notice7/Back order (FTC1) update8/Back order (FTC2) update10/17/Tracking email for product shipped (DispFull)As well it does appear that all inquiries made by the customer thru email were acknowledged with the information we had available at the time from the manufacturer to the best of the customer service representatives abilityAll emails do appear to apologize, provide updates as well as the final email asking the customer if they would prefer to cancel their order or continue to waitThe customer service department did their best to assist the customer while this product remained unavailable.Desired settlement- LuckyVitamin does provide information when the product is back ordered or out of stockWe do apologize for any inconvenience caused and do see the product did ship at no charge to the customer on 10/17/and delivered on 10/21/16.We do apologize for the delay in receiving this productBest of Health,Vicki S***

Revdex.com [redacted] May 16, RE: ID [redacted] Thank you for your recent feedback as we do appreciate you taking the time to let us know of the issue you experiencedWe do apologize for any inconvenience this has caused.We appreciate you choosing LuckyVitamin to place your order for products and were very sorry that we were unable to cancel your order quickly enough to prevent processing of the orderWe do pride ourself on how quickly we process orders to ship so the customers can receive in a timely mannerOnce an order goes to processing, we are unalbe to modify or cancel the order in the systemIt apprears unfortunately your message was not received in a timely manner, this may in part have been due to a weekend schedule.We have received an update from the customer service manager who was able to apply a refund for your order to youYou should see this credit within a few days.Again, we do apologize the products you originally selected were not able to be received and we were unable to respond to your request in a more timely manner.In the future, should you need to make this type of change to an order, it would be best to contact customer service by phone directly for the most expedited method.We look forward to assisting you again with your health and wellness needsBest of Health,LuckyVitamin

RE: ID [redacted] April 2016Thank you for alerting us to the issue you experienced regarding the [redacted] Apple Cider Vinegar productWe do apologize that you received a product that had experienced a formula change where the information was not updated yet on the web site.We rely on the manufacturer's to notify us if there is a formula or label changeUnfortunately this did not take placeThanks to your efforts, we have confirmed the formula change and have updated the web site to reflect the correct information.I'm not sure who you spoke with regarding confirming the ingredients information on the web site prior as there are no notes reflecting this conversationWe do apologize for this!At LuckyVitamin we do try to provide as much detailed information as possibleWe have updated the information and picture on the web site to reflect all the correct ingredients, etc.Again, our apology for any inconvenience causedIt was not our intent to mislead but mearly an issue with a formula change to this product by the manufacturer.We will have someone from the customer service department reach out to you directly to provide any additional assistance regarding the change of this product.Best of HealthVicki LuckyVitlamin

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowHaving something marked as out of stock is not the same as something that is out of stock for more than monthsIn addition, I was continually told via eMails that I have copies of, that it would be available (pick a date about weeks out) Regards, [redacted] ***

Revdex.com [redacted] Fax [redacted] March 9,2015RE: ID [redacted] We have received your information regarding the above ID for order # [redacted] The order placed by the customer was on Friday night 3/around 9:00PMUnfortunately after confirming their information and submitting the order, they wanted to make a change to the order (size of product, cancel, etc)Although they did send an email to customer service, the department was closed until Saturday morningThe email was check and responded to at approximately 7:30AM however the Fulfillment department had already loaded this order for processing into their system and no changes could be madeThe order was completed within a couple of hours and packed for shipping on Saturday morning.Under daily operating hours, customer service could have assisted the customer quickly to make the adjustments neededWe have reviewed the information and will provide the customer with a voucher code in the value of $which will assist them with them with free standard shipping charges off of their next order (as a credit for their past shipping charge).We do apologize that we were not able to assist the customer in a timely manner due to the closed hours of the customer service department.The customer will receive via email the voucher code.We look forward to assisting them again with their health and wellness needs.Best of Health, [redacted] LuckyVitamin.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.They state it was sent out on Tuesday, but the fact of the matter remains that it did not start traveling until Wednesday night Thus it wasn't delivered until Saturday[redacted] has Standard FedEX shipping as well, and it is the same amount of money as $5.95, but [redacted] has it delivered within days, i.e.: I place the order on Sunday night/Monday Morning, it's shipped the same day and is delivered the same week on Wednesday, days after the order was placed when I order from [redacted] , now why doesn't LuckyVitamin do that?!I have also ordered from [redacted] sVitamins, and they sometimes ship from their Harrisburgh PA warehouse, but it too gets here a lot quicker than that of LuckyVitamin.LuckyVitamin is claiming they had no hand in "purposely" holding the package, but I think they did since [redacted] , [redacted] , and [redacted] have no problem getting their packages delivered to days after the placement of the order, espwhen posted on a Sunday night And, the same can be said for July 4th, Which LuckyVitamin's package did not arrive until Tuesday the following week, when on the site it stated "Ships today - guaranteed" and I placed the order for this July 5th On Tuesday, when it was guaranteed to be shipped Tuesday July 5th, and it was not, it wasn't shipped until Thursday and didn't get here 'til Wednesday the following week.If this is how LuckyVitamin is going to conduct their business and yet offer a bunch of [redacted] with PoshMark and the person having to spend $in order to get free shipping while having it delivered in days, then they can keep whatever "beatable" pricing they have And I'll just stick with buying the one item every months, or I'll find some other digestive enzyme with VitaminU Regards, [redacted] ***

Revdex.comFax: [redacted] RE: ID [redacted] July 21, 2016Thank you for your feedback We do apologize there was an issue with the PayPal checkout shipping address defaulting to an incorrect old address on file.We are not aware of previous issues with this occurring and so we are not sure as to why this happened with your accountWhen you choose to check out with PayPal, and you log on to your account, it should show the shipping address associated with your account.We do see you had a previous account- [redacted] opened in May with the same shipping addressHowever because you checked out with PayPal, the address you have on file with them should have been the default address.We do apologize for any inconvenience caused by LuckyVitamin or thru the portal to PayPal.A refund was applied on July 12, 2016Thank you for the opportunity to respond and again our apology for the issues and inconvenience.Best of Health,LuckyVitjamin Ambassador

May 31, 2016RE: ID [redacted] Thank you for your recent orderWe do apologize that you experienced a problem regarding payment with your order.The issue you are referring to is what is known as a pre-authorizationWhen a person places an order online, the card goes thru this pre-authorization to confirm that we can accept an order for legitimate paymentIf the account being used is a debit card, then the funds are held so the order can be processedOnce the items are shipped, the money is collectedIf nothing is shipped, nothing is collected and the pre-authorization drops offEach bank determines on its own the number of days a pre-auth will remain (some a couple of days, others a week or more)When the backordered item is in stock again, as the order begins to be completed, the pre-authorization is completed to confirm the funds are still available but again, nothing is actually collected by LuckyVitamin until the items are shippedWe do understand the challenges with funds being held, especially when a debit card is involved.LuckyVitamin processes most orders completed 98% of the timeItems that are back ordered are usually filled within just a couple of days however some items may take longer from the vendor and this pre-auth needs to be completed again to confirm available funds.Again, we do apologize for any inconvenience this may causeWe can assure you we have not actually collected money each time funds are held unless product is shipped.Any cancelled items or orders will report this to the associated bank for the debit/credit card and the bank will drop the pre-authorization.In addition, we do show ‘In stock" or “out of stock [redacted] details on the item page which may assist with order placing and any funds being held in the future, this information is helpful.Best of Health,LuckyVitamin Team

Fax [redacted] ID [redacted] Second ply;Unfortunately we do not have the tracking # that is being requested.This is the only # we have. GM [redacted] . The other # they are referring to ending in US is the Japan Post Office #, but we do not get that information unfortunately based on the shipping method they selected.If we had it we’d be happy to provide it! We do ship thousands of orders internationally which arrive to the customer’s however some packages can be held at customs for a longer time.There is no reason this product should not be delievered to the customer for their baking needs.We do apologize for any inconvenience this has caused and do wish we could be of additional service but we do not have any other detailed information provided to us for this order.The order was placed, processed and shipped as directed.Best of Health,LuckyVitamin Ambassador

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Dear Ms***,This is regarding my complaint against Lucky VitaminWhile I was out of the country they called my home phone and stated that they had scheduled a pick up by FedexYet they failed to say in the voice mail message anything about “when would be a convenient day to have the item picked up”They simply sent out FedexSince I was on vacation and out of the country their pickup attempt failedNext time it might help if they call me and ask for a convenient time in order to avoid the same issue again should they desire to retrieve the package.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***