Lucky Vitamin.com

Revdex.com*** *** *** *** ***
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** ***April 21, 2015We have received a second notice dated 4/regarding this issue.The customer service manager has made several attempts to contact the customer by phone
And by email on April 7th at 2:38PM and has not received a reply from the customer.They inquired with her to offer her a refund of the $as she prefers not to receive a voucher.As they have not heard from her and we have received this notice, we will go ahead and authorize the refund this time.We do apologize for the issues that were experienced and we can assure you that this is not a usual issue with our direct promotions.Best of Health,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThey state it was sent out on Tuesday, but the fact of the matter remains that it did not start traveling until Wednesday night. Thus it wasn't delivered until Saturday*** has Standard FedEX shipping as well, and it is the same amount of money as $5.95, but *** has it delivered within days, i.e.: I place the order on Sunday night/Monday Morning, it's shipped the same day and is delivered the same week on Wednesday, days after the order was placed when I order from ***, now why doesn't LuckyVitamin do that?!
I have also ordered from ***sVitamins, and they sometimes ship from their Harrisburgh PA warehouse, but it too gets here a lot quicker than that of LuckyVitaminLuckyVitamin is claiming they had no hand in "purposely" holding the package, but I think they did since ***, ***, and *** have no problem getting their packages delivered to days after the placement of the order, espwhen posted on a Sunday night.
And, the same can be said for July 4th, Which LuckyVitamin's package did not arrive until Tuesday the following week, when on the site it stated "Ships today - guaranteed" and I placed the order for this July 5th On Tuesday, when it was guaranteed to be shipped Tuesday July 5th, and it was not, it wasn't shipped until Thursday and didn't get here 'til Wednesday the following weekIf this is how LuckyVitamin is going to conduct their business and yet offer a bunch of ** with PoshMark and the person having to spend $in order to get free shipping while having it delivered in days, then they can keep whatever "beatable" pricing they have. And I'll just stick with buying the one item every months, or I'll find some other digestive enzyme with VitaminU.
Regards,
*** ***

Revdex.com Serving Western PennsylvaniaHoliday Drive, Suite 220Pittsburgh, PA 15220Fax: October 24, 2016RE: ID ***We have received your complaint and we do apologize the product you ordered was out of stock at the timeLuckyVitamin does provide
information on the web site to assist the customer when making their selection if an item is on back orderIn most cases, our stock is replenished within just a few days and the order is processedUnfortunately, the issue with this item was due to a manufacturing issue as the TwinLab company was changing hands.LuckyVitamin does their best to keep the customer informed by emailSeveral emails were sent (not replies from the customer’s inquiry) to the customer directly to continue to update them on the products availabilityHere is a screen shot showing the dates the emails were sent (these can sometimes go into a spam or junk folder);7/6: Order confirmation7/8: Back order #notice7/Back order (FTC1) update8/Back order (FTC2) update10/17/Tracking email for product shipped (DispFull)As well it does appear that all inquiries made by the customer thru email were acknowledged with the information we had available at the time from the manufacturer to the best of the customer service representatives abilityAll emails do appear to apologize, provide updates as well as the final email asking the customer if they would prefer to cancel their order or continue to waitThe customer service department did their best to assist the customer while this product remained unavailable.Desired settlement- LuckyVitamin does provide information when the product is back ordered or out of stockWe do apologize for any inconvenience caused and do see the product did ship at no charge to the customer on 10/17/and delivered on 10/21/16.We do apologize for the delay in receiving this productBest of Health,Vicki S***

I never received the refund through Lucky VitaminI finally had to go through PayPal to dispute it

May
RE: ID ***
Thank you for your recent orderWe do apologize for any confusion regarding the processing and shipping of your order.The screenshot picture below shows the order received on 5/20/(v20rderCon- Order confirmed received into our system) and
(v2DispFull- Order processed and completed in full for shiping).The issue that took place was because the order was placed on a Friday, although it was processed and prepared to ship the same day 5/20, Friday evening, it did not get received into FedEx warehouse until Sunday 5/to begin logistics trackingThe delay that took place was within the FedEx system as this shipment was packed and processed the same day in our warehouse, (see below for when label was created after products were packed for shipping).Unfortunately the delay in FedEx was out of our control and so the refund for shipping of $did not fall under the policy, however the representative still provided a $voucher towards a future order anyway to assist as best they couldThere was never an intent to “rip off* a customer and the difference of refund would not be worth any negative customer feelingsThe voucher was provided with good intent to assistWe hope this information has been helpfulLucky Vitamin does their best to process orders quickly and efficiently; to assist our customers as best we canWe do hope to have the opportunity to assist you in the future with your health and wellness needsBest of Health,LuckyVitamin Team

May RE: ID ***Thank you for your recent orderWe do apologize for any confusion regarding the processing and shipping of your order.The screenshot picture below shows the order received on 5/20/(v20rderCon- Order confirmed received into our system) and (v2DispFull- Order processed
and completed in full for shiping).The issue that took place was because the order was placed on a Friday, although it was processed and prepared to ship the same day 5/20, Friday evening, it did not get received into FedEx warehouse until Sunday 5/to begin logistics trackingThe delay that took place was within the FedEx system as this shipment was packed and processed the same day in our warehouse, (see below for when label was created after products were packed for shipping).Unfortunately the delay in FedEx was out of our control and so the refund for shipping of $did not fall under the policy, however the representative still provided a $voucher towards a future order anyway to assist as best they couldThere was never an intent to “rip off* a customer and the difference of refund would not be worth any negative customer feelingsThe voucher was provided with good intent to assist.We hope this information has been helpfulLucky Vitamin does their best to process orders quickly and efficiently; to assist our customers as best we canWe do hope to have the opportunity to assist you in the future with your health and wellness needs.Best of Health,LuckyVitamin Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Contrary to the Lucky Vitamin response, I have indeed contacted my local postal serviceThey could not track "my package" without a specific tracking number that begins with two letters, contains nine numbers, and ends with the letters U and SDespite having asked for this number on October, no one from the aforementioned company has provided me with one, let alone provided me with a response that addresses that specific requestIt has now been days since I placed my order and days since I requested an appropriate tracking numberI am beginning to doubt the veracity of the company's claims and wondering if their delivery methods are up to standardsI also doubt the efficacy of their labeling system since DHL provided an incomplete address in their latest correspondenceBoth delivery standards and labeling problems are the responsibility of the company and I hold them responsible for the non-delivery of "my package".
Regards,
*** ***

February 17,
Thank you for contacting LuckyVitamin.com regarding the customer’s issues with their recent order
We do apologize for any confusion and issues regarding the single bar vs box purchase offerings on
amazon
At
LuckyVitamin we offer the customer to purchase most bars at the single/each option with the
availability to save even more when they order a larger quantityThe single bar information is provided
to amazonhowever amazon goes thru and matches similar items to other offerings and can make
changes they think it’s a matchUnfortunately, they do this on their own and it is not the exact same
offer (single bar/box package)When they make these changes we are not notifiedThe bigger issue is
although they make changes to the item itself, they are not making changes to the pricing, so when the
item is changed by amazon to a box item, it still appears at the single bar price
As LuckyVitamin does not have available the offer of the box of bars and are selling a single bar at a
single baprice, we were unable to satisfy the customer with amazon’s offerThis complaint needs to
be taken up with amazon instead of LuckyVitamin.com
LuckyVitamin did suggest a couple of different ways to help satisfy the customer by refunding the
custorner in full for the single bar cost with no need for customer to return the product or to purchase
the additional quantity of bars with the additional quantity savings price and no additional ground
shipping
We do apologize for the incorrect advertising by amazon and have done what we can to assist the
customer with the inconvenience and to get the quantity of product they originally wanted to order
Please do not hesitate to let us know if there are any additional questions we can answer
Best of Health,

Revdex.com |*** *** *** *** ***
*** ***ID ***Thank you for your recent order and for giving us the opportunity to to review your complaint.We do apologize for any confusion regarding shipping charges for your order as we do our best to communicate all information on the website as
best as possible.As you can see from the two attachments, we do provide information on the shipping policy page regarding Free shipping - within the U.SIn addition, when filling in the information for shipping on line, there are two notices regarding shipping and feesBecause we’re shipping to a P.OBox, we must use USPS and so the Standard shipping is not an optionThe shipping method is then selected to show USPS Priority Mail along with a cost. (we did not put in the same products, just the address so the cost is different on this sample order) to ship by mail to your zip code.Also, when the order confirmation email is sent, it also shows any cost for shipping charges as wellAll of this information would be available before submitting the order, and directly after in the confirmation.Again, our apology for any confusion as we do our best to provide all details on products and shipping to communicate with our customer’s as best as possible.Best of Health,LuckyVitamin Ambassador

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** Their claim that they denied to match a major sellers online price NEVER mentioned that *** or one of ***s partners were NOT a qualifying vendor(Why should they not consider them to be?) Their exact statement to me was "We will only reduce our price by 10%." Their reasoning to me (that was repeated times) for refusing to match the price, was that they "can only go down 10%." That is the clear information that SHOULD be listed in their price matching GUARANTEEIt is currently a misleading, untruthful and deceptive policy to have consumers believe that they can willingly call them in good faith to give them our business, only to have it turned down in an attempt to have us pay a greater than fair price

Revdex.com*** *** *** *** *** ** ***Fax ***
RE: ***March 9, 2015We have reviewed the customer's complaint and it appears all necessary transactions have been completedPlease see the attached for a history of
transactions related to this customer's accountNote, the Total Funds Captured is $14.90.We do apologize for any inconvenience caused along with any delays.The process for credits to *** is a little more complex and can take a few weeks to be fully completed.We look forward to the opportunity to assist them again with their health and wellness needs.Best of Health,*** *** LuckyVitamin.com

To-The Revdex.comFax#*** ID#-*** Client-*** ***Upon review of this inquiry Lucky Vitamin price matching is limited to select pre-approved qualifying competitors onlySee attached Low Price Guarantee Policy, last bullet

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response that Lucky Vitamin provided is simply a way for them to back out and pass the blame on to someone else When I placed my order, the order clearly stated that it was for count of 4oz pouches Lucky vitamin is claiming that they are unable to send me the remaining pouches because they "do not have them" but then again is offering to sell them to me?!?! How does this even make sense They have the ability to send me the remaining portion of my order and it is clearly their responsibility as the seller of the item to provide me with the item I purchased
Regards,
*** ***

Revdex.comFax ***RE: ID ***July 21, 2016Thank you for your recent feedback.We reviewed the information the following information regarding your concerns.Your older was placed on Sunday evening 6/at 10:49PMThe order was processed and completed for shipping with in the hours (see
attached below) on Monday 6/at 9:39PM.However, this was past the pick up time by FedEx and so began transit on Tuesday 6/You can view the stages of shipping taken from the tracking # ***Jun 25, 03:PM DeliveredNEW KENSINGTON, PAJun 25, 07:AM Out for deliveryNEW KENSINGTON, PAJun 24,k 09:AM At U.SPostal Service facilityNEW KENSINGTON, PAJun 24, 04:AM In transitNEW KENSINGTON, PAJun 24, 01:AM Shipment information sent to U.SPostal ServiceJun 24, 01:AM Departed FedEx locationFEDEX SMARTPOST CLINTON, PAJun 23, 08:AM Arrived at FedEx locationFEDEX SMARTPOST CLINTON, PAJun 22, 06:PM Departed FedEx locationFEDEX SMARTPOST GROVEPORT, OHJun 22, 12:PM Arrived at FedEx locationFEDEX SMARTPOST GROVEPORT, OHJun 21,04:AM Shipment information sent to FedEx At no time was the package being held "purposely" until Wednesday to shipSince Standard shipping was selected at time of check out, standard shipping does state that packages may be delivered by Mail, Fed Ex, DHL or a combinationThis is often determined by the weight of the package as well as the locationWe also provide other delivery options such as Ground, 3Day,2Day, and Next Day airPrices can be.calculated prior to check out for these options, https://www.luckwitamln.com/t-shipping Another great option is to choose the Auto Ship options to make sure products arrive in a timely manner for items frequently ordered https://www.luckwitamin.com/t-stay-luckv-autoshipThe desired settlemedo hold any orders to processMost orders are processed at stated within 24-hoursTransit time can vary with standard shippingFor a specific transit time, Ground or Expedited shipping should be selected. Best of Health, Lucky Vitamin Ambassador

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Just to note, they responded to my request only after I filed a complaint with Revdex.com, so I doubt they would have done anything for me had I not contacted your organization
Regards, *** ***

To-The Revdex.com (*** ***) Fax#-*** ID#- Client *** *** was refunded in full $ The print error was on the part of *** and we do apologize that the error occurred The print error has since been corrected and the
client received the ordered product for free The client has been informed of the aforementioned resolution Mid March Thank you John C*** SrManager of Customer ServiceLuckyVitamin*** ** *** *** *** ***
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Revdex.com
Fax: ***
July 21, Re ID; ***
Thank you for your feedbackWe do apologize for the inconveniences caused with your recent order placed with LuckyVitaminWe do our best to make shopping with LuckyVitamin on line easy and simple and we apologize
you did not experience this.Obviously once you received your order confirmation and noticed the shipping address was not going to work for you, you did everything possible to assist with updating the information.In most cases, our quick transactions to process order s and get them on their way is what keeps our customer's returning However, the same quick process also prohibited us from making the updates requested for delivery.All the notes under your order reflect the same information you supplied, with several contacts with customer serviceEven with this department reaching out to update the shipping address, the order was delivered as originally scheduled.We do see the credit for your order has been applied at this time.Again, we do sincerely apologize for all the inconvenience caused.We do hope we can assist you again with your health and wellness needs in the futureWe are including a voucher to you that can be used on a future order under your accountPiease add the following promotion code during the check-out process; *** This voucher expires on 11/16/16Best of Health,LuckyVitamin Ambassador

Revdex.com *** *** *** *** ***
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FAX ***April 21,
Re; ID ***
We have tried to contact the customer on 5/26/to provide a return for the products they received and no longer wantedWe offered a refund for
the product and the return shipping charges as well as offered sending a return label directly for the return packageAt this time we have not heard back from the customer.In regards to their settlement request;1) We are in the process of upgrading our systems which will also update the status of the order to a more precise monitoring system.2) We have updated the working in the FAQ's for a better understand as we do try to provide as much information as possible on the web site.3) Unfortunately this department is unable to provide the statistics requested and orders are cancelled for many different reasons.4) LuckyVitamin does apologize for any inconvenience caused.While we do understand the frustration and especially while the customer made every attempt to cancel this order, the circumstances of the weekend schedule inhibited the processLuckyVitamin has extended customer service hours but as this service is in house and not out sourced, we do not run 24/However, the warehouse fulfillment does continue to process orders around the clock.We do feel the customer service representative could have handled this issue In a more professional manner and they have been retrained.LuckyVitamin does try to provide a great shopping experience along with the large selection and low prices of products and we do apologize this did not take place.Best of Health, ***
LuckyVitamin

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Dear Ms***,This is regarding my complaint against Lucky VitaminWhile I was out of the country they called my home phone and stated that they had scheduled a pick up by FedexYet they failed to say in the voice mail message anything about “when would be a convenient day to have the item picked up”They simply sent out FedexSince I was on vacation and out of the country their pickup attempt failedNext time it might help if they call me and ask for a convenient time in order to avoid the same issue again should they desire to retrieve the package.Sincerely,*** ***