LuckyMotors.com

Initial Business Response / [redacted] (1000, 5, 2014/03/11) */ wow! I wish this customer would have posted his true threats that he emailed my staffI don't respond to threatsHe bought a yr old 110k mile truck as is and shown and refused any warranty and signed for itnothing was photo shopped as stated and he had every opportunity to get an inspection,we recommend it on our websiteHe claimed it was leaking? the truck sat on the showroom for over a month and was not leakingIf the vin etch if not already refunded it will be refundedThis vehicle was also discounted from our add and sold at a loss below mktdespite what Mr [redacted] thinks Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/03/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Link to pictures to help understand what my complaint is [redacted] I implore you to post the "threats" that I sent to you and your staffI believe in something you do not, full disclosureMy letter was written after your employees stopped responding I have been dealing with your staff going on two weeks now about the fraudulent charges (275.00) for VinEtching that were attempted to be slipped by on the contract when I clearly told [redacted] and [redacted] that I only wanted the car I called when I received the car right away and texted Mike pictures and concerns to get this all worked out I immediately texted pictures of the engine which was totally different from the one picture on the listing and he even remarked, "What the [redacted] I have the texts to prove this and will and can post He told me he would get right back and did not I called later since he had not and we started talking and suddenly he had to get off the phone and promised he would call back and never did All in a long line of excuses You called me yesterday and left a threatening voice mail stating if I even complained to the Revdex.com you would sue me and you told me you have been very successful in suing others for less than thisYou told me your lawyer was going to call me yesterdayGuess what? He did not You cannot bully people in this mannerIt is not legal and I have forwarded this to the Attorney Generals office Yes, they are very interested in the threat you left me I would be very happy to share the audio file link with the Revdex.com if they request Do you always call and intimidate others with telling them you will sue them if they speak out? I am free to state my opinion and will on any forum I wishYou are more than welcome to "lawyer up" I will not take your threats as wellThis is probably what has happened to other that you have treated unfairly and taken money for things not doneYou threaten to sue them keeping good people from complaining and making you do what is rightYou cant bully people this way You say that I could have come up and looked at the car, you encourage thisI live very far away and was depending on your salesman that spoke to me at length about the condition saying there was no rust or leakageHe told me you have your own mechanics that thoroughly go over the vehicle and check it out before sale, and you only sell the best.Others that do not make the cut go to the auction He also told me the timing belt was checked when the mechanic had the cover off(where is the cover now?) This appears to be a lie, the bolts have not been turned on the engine and are rusted closed I can get my mechanic to prepare a statement to this and also the on going leaking of the differential, AC, and the severe rust issue The whole differential and pan are coated with fluid and dripping The AC also does not work, the compressor does not engage All this was checked by your mechanics I was told and no problems were found Where is the engine I saw on the listing? Where is the engine cover? I purchased an engine with an engine coverI demand a cover As for the money being refunded, I have been told going on two weeks it would be refunded and still has notthis was not even suppose to be on the contract after I explicitly told them I did not want any of this nonsenseIt was an attempt to slip it in and not get noticedThis is criminal and am sure others have had the same happen to themYou could have refunded it immediately but have chose not toThis is fraudTaking money for services not rendered Here is a link for the Revdex.com to view the pictures of the original listing and what I received [redacted] I implore the Revdex.com to look at the linkI am more than happy to share more pictures, emails , and of course the threatening phone message stating you will sue me if I take my complaint to the Revdex.com or any other venue Final Business Response / [redacted] (4000, 9, 2014/03/13) */ I didn't call and bully I mearly stated I my voice mail that to call me to resolve any issues and I didn't appreciate his threats, and that's not the way to resolve problems.he did not call me back just continued to email threats to my salesman, at this point I do not want to do any further business with him and if he continues to post negative things and slanders us on the Internet I will be forced to go to our attorney and file suit against him.thank you Final Consumer Response / [redacted] (4200, 11, 2014/03/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) First, in the last rebuttal, did Mr [redacted] not say he would be refunding the ? I still have not had the chargeback on my CC as he has promisedHe has no intent to Everything he says is to look better to you as if he is working this outHe has no intention to I did send you the link to the pictures and Mr [redacted] still will not take responsibility for what appears he used different pictures of a much nicer condition engine area to sell the vehicle Mine in no way reflects the one I receivedI would not be so upset if they would have returned my calls or ever did what they promised I should be receiving the exact item as in the pictures and clearly it is not days now and no promised refund of them taking for something they never did This is fraud Getting my missing engine cover to me that WAS clearly pictured in the listing I am in possession of the voice mail threatening to sue me if I even complain to one person he even the Revdex.comThis is how he does business is to threaten others to sue if they complainThis voice mail was a man threatening and out of control I have sent a copy of his voice mail to the AG's office and can also send one to you as well to listen to, you will then see that he is fabricating and bullying me to not complain I have asked Mr [redacted] to submit my threats and ask that he submit my new threats which he has not, since there has been no more contact with him or his salesman I still have not received the refund that he fraudulently charged and said he would return If he is such a stand up guy , why has he not done what he said he would do? This reflects that he is no honest and he will say one thing to you and look like he is working this out and I am irrational, but it is him who has not done what he promised I will continue to post my experiences and this only fuels thisHe can call his lawyerAll he had to do was the right thing This will not go away until he makes good

Complaint: [redacted] I am rejecting this response because:I want to return the car because the car was completely miss represented in it's advertising on the the sellers website and there are mechanical issues with the carI never stated that $300-$was what it would take to repair the car for $300-$the car could be accuratelydiagnosed and accurate costs made for the repair of the carI am no longer interested in trying to repair the car or have the car repairedThe car is clearly not what it was advertised to beThe seller states that they only advertised what they were told about the carI am not sure what to think about that statementas I told them everything about the car that I traded to them, and gave them the original build sheet, window sticker and my advertisement for the carHowever when they first listed the car for sale on their website the advertisement had miss stated options about the carWhen I pointed this out to the seller they did correct the advertisementThe miss statements on that advertisement would clearly add value to the price of the carIs this just an honest mistake or a pattern that is used to miss lead consumers and increase the sale price of the cars? Below is from the website followed by a 15% restocking fee and shipping costsSo it will cost me about $6,to return a car was miss represented and needs repairYour satisfaction is so important to us that we now offer a day return policy! No questions asked! No reason needed! Sincerely, Tommy ***

We have responded to this complaint before the customer purchased the vehicle as is with a several thousand dollar price reduction , he first of all was so excited saying how great everything was and then found a couple of minor scratches on a trim pieces try to have us give him even more money backThe car is a plus year old classic car He then became very belligerent and threatening and slandering us on all of the websites at this point we are in no position to help this customer

Initial Business Response / [redacted] (1000, 5, 2015/08/03) */ [redacted] purchased this vehicle from us almost months ago the car was transported and damaged by the transporter, he has all of the information for the transporter and was dealing with the transporter who now is not responding to himWe use independent transportation companies they are nothing to do with Lucky Motors We have tried to help with the situation and we have offered help that is all we can do Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not hire the transport company, Lucky Motors didThe ultimate responsibility for the transport and the subsequent condition of the car therefore belongs to Lucky Motors and not to me, the consumerI should not have to try and recover restitution from a vendor that was hired by this dealershipLucky Motors touts on its web page that they will ship anywhere in the worldThat implies that they have that capability and are giving some assurance that the car will arrive in the condition as was presented in their original advertisement describing the condition of the vehicleThe damage to the car is real,is not as advertised and has to be repaired to recover any resale valueI also find the comment regarding my purchase six months ago to be disingenuousI do not care whether I bought this car six months ago, six days ago or six minutes agoI let Lucky Motors know of the damages to this car within hours of its arrival date and have spent countless hours ever since trying to get this problem resolvedTo reiterate; your transport company vendor-your problem, damaged cproblem caused by your vendor-still your problemI am pretty sure you carry insurance for this type of claim, so I would suggest you process the request and let your insurance agency recovery the costs from your transport vendorThe truth in this whole situation is that there is fault to be found here, whether that is with Lucky Motors or the transport company, but it most assuredly does not rest with me, the buyer and it is not incumbent upon me to try and recover the repair costsThat is most assuredly the right and responsible thing for Lucky Motors to consider Final Business Response / [redacted] (4000, 18, 2015/09/18) */ Contact Name and Title: [redacted] Sales Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @luckymotors.com We have already responded to this complaint previously and this is a duplicateThe case was already closed and this is a duplicatePlease check your records and you will see that the complaint from Mr [redacted] was closed on Sept.4th Thank you Final Consumer Response / [redacted] (2000, 25, 2015/10/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) This is a duplicate complaint of a case that was already closed, please check your recordsThanks! Lucky Motors

Complaint: [redacted] I am rejecting this response because: I want to return the car because the car was completely miss represented in it's advertising on the the sellers website and there are mechanical issues with the carI never stated that $300-$was what it would take to repair the car for $300-$the car could be accuratelydiagnosed and accurate costs made for the repair of the carI am no longer interested in trying to repair the car or have the car repairedThe car is clearly not what it was advertised to beThe seller states that they only advertised what they were told about the carI am not sure what to think about that statementas I told them everything about the car that I traded to them, and gave them the original build sheet, window sticker and my advertisement for the carHowever when they first listed the car for sale on their website the advertisement had miss stated options about the carWhen I pointed this out to the seller they did correct the advertisementThe miss statements on that advertisement would clearly add value to the price of the carIs this just an honest mistake or a pattern that is used to miss lead consumers and increase the sale price of the cars? Below is from the website followed by a 15% restocking fee and shipping costsSo it will cost me about $6,to return a car was miss represented and needs repair Your satisfaction is so important to us that we now offer a day return policy! No questions asked! No reason needed! Sincerely, Tommy ***

This email serves by way of follow up to our telephone call today with a representative at the Revdex.comWe represent the Claimant, [redacted] relative to Case No [redacted] initiated by Mr [redacted] against Respondent, LuckyMotors.com ("Lucky Motors")This matter has not been resolved and should not be closedAs we discussed by telephone, we are requesting that an arbitration be scheduled to bring this dispute to a full and final resolution as the parties are not able to reach a settlement at this timePlease confirm receipt of this email and advise us as to when an arbitration date is scheduled for this matter As previously stated by Mr [redacted] in his filings with the Revdex.com ("Revdex.com"), Lucky Motor's previous responses do not offer any evidence whatsoever to rebut any of Mr [redacted] 's allegationsIn fact, Lucky Motors has not even denied any of Mr [redacted] 's claimsAccordingly, Mr [redacted] respectfully requests that the Revdex.com grant a formal arbitration proceeding and that the Revdex.com grant Mr [redacted] an award requiring that Lucky Motors: (i) accept the return of the vehicle at issue, (ii) pay for all d***very fees and costs related to the return of the vehicle at issue, (iii) refund the purchase price of the vehicle at issue to Mr [redacted] in the amount of $32,(which includes sales tax, other fees and shipping charges) and (iv) pay Mr [redacted] 's attorney's fees and costs Thank for giving this matter your immediate attention Best regards, [redacted] _________________________________ [redacted] Chicago, Illinois 60601- Office: [redacted] Fax: [redacted]

I am very sorry you feel this way but we have tried on multiple occasion to reach out to the transporter to fix what you claim they damaged,I'm not sure why you did not get a copy of the bill of laden when you received and signed for the vehicle ? after we did not hear anything we offered to give you $go cover the touch up paint needed to touch up the couple of rock chips you are complaining about, we felt that was more than fair and ample as the touch up was probably $at most, and this was not ok with you.I offered again to reach out to the transporter and see if they would assist with no responseYou proceeded to threaten us with attorney's Etc to which I don't respond very well to threats ( as I'm sure most people don't, so again I'm sorry if this was misunderstood as rude.)This vehicle is years old and was in fantastic conditionWe went of our way to try and make this customer happy but unfortunately we cannot just give whatever overpriced touch up invoice someone gives us[redacted]

Initial Business Response / [redacted] (1000, 7, 2015/07/13) */ Contact Name and Title: [redacted] , Owner Contact Phone: XXX-XXX-XXXX Contact Email: ***@luckymotors.com First off, I wanted to apologize for any inconvenience caused to MR[redacted] and assure him that we do not conduct business thisHe did purchase a year old vehicle with almost 60,miles on it, which had wear and tear for a vehicle of that year and mileageWe do repair cosmetic issues to the best of our ability, but at times some issues are not that easyWe did the dent repairs as we do to every vehicle, some dents are not easily accessible and the only way to do them is to drill tiny holes so the tool can fit to repair themThe other alternative would be to paint the vehicle after being prepped, but then paint does not match sometimes and it looks like the vehicle was repaired for an accident instead of a little dingWe have been in contact with him and he is supposed to come in to get his refund for the Vin Etch that he signed for and we are going hopefully to try to help him with trading it in on another vehicle Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/07/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thanks for the apology but unfortunately it does nothing for the fact that I still have a car That yes was years old and yes it did have 59,miles , I also paid 30,000+ dollars for this car ! When you sold me the car you agreed to fix the issues with it if you didn't want to fix it you should've never agreed to it ! I have it in writing from two different managers it all body damage would be fixed I was sold a warranty for over $that was [redacted] ,I was told it was a bumper-to-bumper warranty that's a joke The warranty it was sold me only covers the engine and transmission due to oil failure ! far cry from a bumper-to-bumper warranty The car right now headed to lower control arms that are bad and it is an engine mount that is bad that the warranty will not cover ! These are not maintenance items ! As of X-no monies have been returned to me or the financing company for any vin etching or warranty as of yet Yes I did sign for the vin etching that was snuck into the contract , I like how you guys say that How about the fact that you're charging people $to do the service and you're not even doing thats called a ripoff !! They sold me a warranty that did nothing but raise my monthly payment and I'll be lucky if I get my money back on it ! Do yourself a favor if you buy a car from these people make sure you get it fixed before you sign the paper !!!! As far as me going back there to buy another car no way ....I wouldn't buy lawn equipment from these people! I was stupid and bought one POS from you guys i'm not looking for another auction junk !! Soon as my refunds are made to the finance company this car that lucky motors sold is getting traded in It's a junk that I haven't even out Thousand miles on it yet !!I regret ever walking into your dealershipAnd you could say all you want that's not how you conduct business that's how was conducted with me Final Consumer Response / [redacted] (4200, 19, 2015/08/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have already took the car to you guys to be verify it was not done ! I have a written recipe from your finance manger ! Weeks ago Final Business Response / [redacted] (4000, 21, 2015/08/03) */ I have responded I think three times now bring the vehicle so I can verify the Vin etching and his paperwork and I will refund the vin etch

Was very disappointed in the condition of my car when it arrived at my homeThere are more dents and scratches in this car than in all my other cars combined! During the purchase process I spoke with the salesman,"Tom", and the owner of Lucky Motors, "Chris", who assured me the previous owner took excellent care of this [redacted] Of course when the car arrived at my residence I was shocked to see the poor condition of the car that I purchased sight unseen from what I thought was a Reputable DealershipOne would think they would at least keep their promise of including new mats with the purchase of the car - as of today I have yet to receive the matsThe salesman promises me to take this up with the owner but neither person has returned my multiple calls about the issues on the recent purchaseI've never had such poor service from a supposedly high end dealership in my life!

Initial Business Response / [redacted] (1000, 8, 2014/07/11) */ We do apologize that you have been having issues with your vehicleWe did help Mrs [redacted] with her issues as she stated, once we heard about her braking down we sent two of our porters to help figure out what her issue wasThey did find that the battery was not holding the charge and did bring it to our shop to replace itAbout a week later she again called us and did again pick her up from where she was at and brought the vehicle in for diagnosis again, we found the the alternator had given outThe fact that previously the battery had to be replaced was caused by the alternator not helping to keep chargeOn all BMW and MB, malfunction lights will show up if a battery or alternator issue is present weather it is low or needs replacement, so at times the diagnosis will be the sameWe did help her and replaced both problem parts and also gave her a vehicle to drive while her car was in our shopWe did work with her the whole time in getting this resolved and did make it right for herThe issue with the coolant, we were not aware of, but if BMW knew about it at 45k when it was under factory warranty, doesn't make sense, why wouldn't they have repaired it under warranty when it was still valid? We have learned that Mrs [redacted] did take it into BMW herself for the coolant issue, but only got an estimate and never had the work doneNone the less, we did help her when she called and did work to resolve her problemsMrs [redacted] purchased a vehicle that was out of warranty through our dealership, and was offered an extended warranty as do all of our customers, and she declinedStill we helped her after the fact even if she did decline, out of good faithThings do happen, they are used cars and that is why we offer warrantiesIf she is unhappy with the vehicle we can definitely help her with finding her a different one and trade her current vehicle in on itWe did try to help and did, I hope we can help her as a customer again in the future as this is the second vehicle that she purchased from Lucky Motors Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/07/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not satisfied with the response from Lucky MotorsYour solution to the problem is buying another car from your dealership NO THANKS!!!!! I would never buy another car from your dealership A: You knew the car was not in condition to sale B: You lied about where the car was inspected and serviced CYou trying to make it seem like the car would have been fine had I purchased that high [redacted] warranty that you offered DThe first time the car wouldn't start, not one sole from your dealership picked me upI got a ride all three times and the 4th time is when LM offered a loanerI was told that loaners were not being given out due to an insurance issue with Lucky MotorsSomething to the tune of "a car was totaled and you lost the loaner insurance." EAs far as the repairs that have been done on the vehicleI have every last receipt from BMW regarding the repairsI would love to sit down with you and go over them for REPAYMENTI have repaired way to many things on this vehicleSelling bad cars to good people are so unacceptableThen to lie and try to cover up that the car shouldn't have been sold in that condition is just wrong Thanks for adding inquiries to my credit report as wellSo if I decided to trade the car in else where I can't because my credit score went down drastically THANKS TO LUCKY MOTORS trying to get a saleYou got a sale and I got stranded, broke down car, head ache, embrassed, lost day's of work and my daugther missed school just a big crock of ***!!!! And im still paying for repairs on this vehicle on top of a high car noteThe car has spent more time at the BMW dealership than me driving it! Thanks Lucky Motors!!! Final Business Response / [redacted] (4000, 12, 2014/08/01) */ We are sorry that you had issues with your vehicle and we did help you with the issues thet you hadWe can not unfortunatly take the vehicle back, but as stated we can help you if you would like to trade it in for another vehicleWe did not lie as you stated, and the vehicle was in saleable condition and was inspected by our service department as every vehicle isWe offered an extended warranty to you as we do to every customer, these are used vehicles and thet do brake down from time to timeEach vehicle warranty is specific to the vehicle and warrants its own specific cost, the vehicle you bought due to the make and model carries a higher cost for itThe vehicle you purchased was sold and shown because it was out of factory warranty and you declined the extended warrant, however we did help you when you were having issuesWe did not add inquires to your credit report as we do not do that and do not have that many banks to do so,nor would we have sent you to every bank that we use, we send customer credit applications to banks specific to credit criteriaWe do apologize that your vehicle has been giving you problems and you have'nt had time to enjoy it, but we DID try to help youIf you would like to trade it in, we would be happy to help

I do apologize that you missed the opportunity to buy this lightning truck but unfortunately it was actually sold about minutes prior by another salesperson to a customer in housePlease understand a deposit holds the price only we have had many customers leave deposits and weeks later say we have changed our minds and we have to refund there deposits because we can't do anything about itI'm not sure why you are so negative and saying it takes weeks to refund because the charge was reversed the same day and had the salesperson know it was sold he never would've ran the deposit,this is documented by your credit card receiptWe sell desirable cars and they sometimes move very quicklyAgain I do apologize for any inconvenience this may have caused.Sincerely [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/01/27) */ The car was a used car sold as is I'm sure a warranty was offered and probably declined,the vehicle was purchased months ago,we would be more than happy to do any work at a discounted rate which would be far less than mercedes rates that were quoted.please contact [redacted] directly to discuss Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/02/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response did not address the spare key that was promised for several months and then the dealership lied to us by saying it was being sent in the mail Additionally, a warranty was purchased for $4,I cancelled the warranty and got a pro rated refund to my financed loan because the majority of the repairs the car needs are not covered by the extended warranty I had purchased (iefront right strut replacement, hidden dent that was not revealed or mentioned at all during purchase time) Attached is the quote from [redacted] just for the repair workI paid $to have all the problems identifiedThe total cost for the repairs (excluding dent in rear hatch) is over $4, Final Business Response / [redacted] (4000, 10, 2014/02/05) */ I discussed this matter with [redacted] and [redacted] and reviewed the paperwork and nothing was promised at the time of sale

I am very sorry you feel this way but we have tried on multiple occasion to reach out to the transporter to fix what you claim they damaged,I'm not sure why you did not get a copy of the bill of laden when you received and signed for the vehicle ? after we did not hear anything we offered to give... you $200 go cover the touch up paint needed to touch up the couple of rock chips you are complaining about, we felt that was more than fair and ample as the touch up was probably $10 at most, and this was not ok with you.I offered again to reach out to the transporter and see if they would assist with no response. You proceeded to threaten us with attorney's Etc to which I don't respond very well to threats ( as I'm sure most people don't, so again I'm sorry if this was misunderstood as rude.)This vehicle is 68 years old and was in fantastic condition. We went of our way to try and make this customer happy but unfortunately we cannot just give whatever overpriced touch up invoice someone gives us. [redacted]

Initial Business Response /* (1000, 5, 2014/05/02) */
Mr*** purchased a vehicle that was traded in to us without floor mats, as many of our trades do notWe do not promise floor mats or extra keys or navigation discs or anything that the vehicle does not have at the time of purchaseWe
sell our vehicles as is and shown, and at very competative pricesMr*** was never promised any floor mats by the manager or salesman, as his signature shows on the "We Owe' that is attached belowIf we did owe him anything, it would be listed on the "We Owe" formHowever, we did furnish him with a set of mats that we had in the shop, they were not specific to the vehicle, but were functionalWe do not feel that we should reimburse Mr*** any monies as we did not promise him anything, and did give him floor mats
Initial Consumer Rebuttal /* (3000, 7, 2014/05/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response because, they did not respond completely and truthfullyBefore signing paper work they told us that they do not have mats for this van but *** will pick them up from Lucky motors in Villa ParkAfter singing all paper work mike told us that they are very busy right now but get this generic rubber mats now and come back on Monday to pick them up form hereWhen I called on Monday, *** told me that they do not have mats and I can not give you any at allThey promised us that they will get me TOyota specific car mattsAfter several time I called him, finally he told me that he will not give me any thing and told me that "you can do anything you want, we will not give you or pay you for mats" THis is a total dishonestyThese people are not trutfull at allOur mistake is we did not put on paperBut I have wittness for whole event and some proof too, which can proove that *** and *** both are lyingI do not know how many other people are cheated from them*** lied to me on the phone for mileage for the vanHe tolm me that it has 120k but it has 126k mileageThis is one of the example of *** lyingThis car buying process was a nightmere for usThey keep changing their words several timeThis is not a matter of $but it is a matter of trust and honesty, which are missing in these dishonest peopleI have witness for whole event and some proof tooPlease help us to get justice from these dishonest peoplePlease help me and other who are cheated and will be cheatedThese people should learn lesson from Revdex.comThanks
Final Business Response /* (4000, 9, 2014/05/12) */
Mr***, was never promised floor mats however we did give him a set of floor matsThis is my understanding after talking to three different staff membersI don't know what else to say*** ***
Owner
Final Consumer Response /* (4200, 11, 2014/05/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept because the owner *** does not know the full detail and his associates are not honest as I mentioned beforeIf Revdex.com wants I can bring my witness or his statement to you and the ownerThe sales associate *** and *** cheated usIf they did not promise the floor mats, why they did give us generic rubber mats? What can we say to these dishonest people? I have voice recorded proof and a live witness for whole eventIf Lucky motors wants me to go to the court to proove it, I am ready for that tooit is not a matter of $but a matter of trustI want the public to know what kind of business this people are doingThe facts are hidden from the owner, *** ***It it my polite request to Revdex.com to intervene and find the truth and get me justice before I take it to the courtIf we were not promised for the floor mats, why will I waste my time? This is the matter of honesty and trust!
Thanks

Initial Business Response /* (1000, 5, 2014/09/05) */
Contact Name and Title: *** *** Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@luckymotors.com
We have been trying to resolve this issue as Mr*** has statedWe are willing to give him $twoards his repairs to
the BelAir that he purchased from usWe do apologige for any inconvenience and hope to resolve this as soon as possible

Initial Business Response /* (1000, 5, 2014/12/26) */
*** came into store looked and drove this car prior to buying the car, it did have a lot of little surface scratches which she was aware of, a couple of days later she contacted her salesperson to see if he cold buff the scratches which
they tried, *** then said she wanted to get it painted at her expense and asked our service mgr to ge an estimate to paint itThen the she wants us to pay the billThe car was purchased less than its value because of the surface scratchesWe did offer at to pay a portion as offer of good will and we went back and forth and then I did not here anymore
Sincerely
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/01/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Statement is and I disagreeThis business is not truthfulOwner, *** *** told me that they knew they had issues with this car including not being able to take out the scratches from the paint job when they tried to take it out before I purchased it so why would they even offer to try to get it out again if they tried it before with no successYet they still sold the car to me knowing thisIts sneaky, a lie and unlawful
I'm sure we will not get resolution on this from this business and I will not get my money back for getting the paint job done out of my own pocketBut at least my written statement is notated and marked here on the Revdex.com website so others can be forewarned to not purchase or do any business from this dealership
Final Business Response /* (4000, 9, 2015/01/10) */
*** was aware of scratches when she purchased the car, we did say we would try to buff them which we didAfter that she visited our service dept and ask if they could get an estimate to repaint the car which we did and she then wanted us to pay for itAt the time I had a couple of other jobs going on and we offered to get it repaired at a considerable discount to the quoted price we went back and fourth and then I heard nothing untill nowThe vehicle was purchased at a good price based on many things one of those factors was the minor surface scratches
Final Consumer Response /* (4200, 11, 2015/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I disagree

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Mr *** is a trouble maker and liar I hate to be to be so directWe did not say we would not give him his plates its not Evan legal for me to hold his platesWe are not supposed to mail plates what he might be referring to is somebody at our store kindley offered to *** them and asking for a card to pay for thatUnder any other circumstance I would pay but this customer has been so belligerent and difficult I want nothing to do with him and he will have to come and pick them up

My goal in writing this review is to highly recommend that you do NOT purchase a vehicle from this business We purchased a BMW Xfrom Lucky Motors in and have had problems with it from the very beginning First we were told that we still had four months of factory warranty left on the car Not true at all We encountered some problems within the first four months of owning the car and there was absolutely no warranty left We recently just traded it in (due to thousands and thousands of dollars in repairs) and were told by the dealership that this car had been totaled We were told none of this from Lucky Motors at the time of purchase We purchased the car for roughly $24K, it was probably worth $10K at the time of purchase and we barely got anything for it when we traded it in Lucky Motors just wants to make a sale and does not care at all about their customers They not only withheld information from us, but they lied to us as well As a consumer, this is by far the worst experience that I have ever had Please do not trust this business and do not give them your money

Initial Business Response /* (1000, 5, 2015/08/03) */
*** purchased this vehicle from us almost months ago the car was transported and damaged by the transporter, he has all of the information for the transporter and was dealing with the transporter who now is not responding to himWe use
independent transportation companies they are nothing to do with Lucky Motors We have tried to help with the situation and we have offered help that is all we can do
Initial Consumer Rebuttal /* (3000, 7, 2015/08/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not hire the transport company, Lucky Motors didThe ultimate responsibility for the transport and the subsequent condition of the car therefore belongs to Lucky Motors and not to me, the consumerI should not have to try and recover restitution from a vendor that was hired by this dealershipLucky Motors touts on its web page that they will ship anywhere in the worldThat implies that they have that capability and are giving some assurance that the car will arrive in the condition as was presented in their original advertisement describing the condition of the vehicleThe damage to the car is real,is not as advertised and has to be repaired to recover any resale valueI also find the comment regarding my purchase six months ago to be disingenuousI do not care whether I bought this car six months ago, six days ago or six minutes agoI let Lucky Motors know of the damages to this car within hours of its arrival date and have spent countless hours ever since trying to get this problem resolvedTo reiterate; your transport company vendor-your problem, damaged cproblem caused by your vendor-still your problemI am pretty sure you carry insurance for this type of claim, so I would suggest you process the request and let your insurance agency recovery the costs from your transport vendorThe truth in this whole situation is that there is fault to be found here, whether that is with Lucky Motors or the transport company, but it most assuredly does not rest with me, the buyer and it is not incumbent upon me to try and recover the repair costsThat is most assuredly the right and responsible thing for Lucky Motors to consider
Final Business Response /* (4000, 18, 2015/09/18) */
Contact Name and Title: *** *** Sales Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@luckymotors.com
We have already responded to this complaint previously and this is a duplicateThe case was already closed and this is a duplicatePlease check your records and you will see that the complaint from Mr*** was closed on Sept.4th
Thank you
Final Consumer Response /* (2000, 25, 2015/10/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This is a duplicate complaint of a case that was already closed, please check your recordsThanks! Lucky Motors