LuckyMotors.com

Complaint: [redacted]
I am rejecting this response because: Lucky Motors is not releasing my new license plates because of complaints I have made against them. Owner [redacted] wants a credit card number from me before he will send my plates. I do not trust Lucky motors with my credit card information. Owner [redacted] states that I complained about a scratched trim piece? The item in question was a rear window so badly scratched it was unsalvageable and Lucky motors advertised "All Glass in Excellent Condition." Lucky Motors advertised the vehicle as "Excellent". Not disclosing damaged seatbelt hardware and belts,door dings,transmission and rear axle leaks. Vehicle was also missing crucial items not disclosed in their advertisement.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/12/26) */
[redacted] came into store looked and drove this car prior to buying the car, it did have a lot of little surface scratches which she was aware of, a couple of days later she contacted her salesperson to see if he cold buff the scratches which they...

tried, [redacted] then said she wanted to get it painted at her expense and asked our service mgr to ge an estimate to paint it. Then the she wants us to pay the bill. The car was purchased less than its value because of the surface scratches. We did offer at to pay a portion as offer of good will and we went back and forth and then I did not here anymore.
Sincerely.
[redacted].
Initial Consumer Rebuttal /* (3000, 7, 2015/01/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Statement is false and I disagree. This business is not truthful. Owner, [redacted] told me that they knew they had issues with this car including not being able to take out the scratches from the paint job when they tried to take it out before I purchased it so why would they even offer to try to get it out again if they tried it before with no success. Yet they still sold the car to me knowing this. Its sneaky, a lie and unlawful.
I'm sure we will not get resolution on this from this business and I will not get my money back for getting the paint job done out of my own pocket. But at least my written statement is notated and marked here on the Revdex.com website so others can be forewarned to not purchase or do any business from this dealership.
Final Business Response /* (4000, 9, 2015/01/10) */
[redacted] was aware of scratches when she purchased the car, we did say we would try to buff them which we did. After that she visited our service dept and ask if they could get an estimate to repaint the car which we did and she then wanted us to pay for it. At the time I had a couple of other jobs going on and we offered to get it repaired at a considerable discount to the quoted price we went back and fourth and then I heard nothing untill now. The vehicle was purchased at a good price based on many things one of those factors was the minor surface scratches.
Final Consumer Response /* (4200, 11, 2015/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I disagree.

This vehicle was taken in on trade from one of our customers the customer signed an odometer statement when he traded it in he had it built for himself and we shortly thereafter retailed it to this customer we did not change anything nor fraudulently advertise anything we will proceed with whatever...

is necessary and get a sworn statement from the customer who traded the vehicle in.
Sincerely.
[redacted]
[redacted] for it

Purchased vehicle and on the way home from dealer I had a 4×4 and break light on. Called sales associate that we were dealing with and he said bring it in and they will take care of it at no charge. When we came to pick up vehicle from service they came up with a 100 dollar deductible which was never told to us. Also service dept never called me to ask if we would like for them to go ahead and start the repairs or to even tell us if there was going to be a cost. After speaking to service manager all he could do is come up with several excuses. All he could he say is then I need to talk to whoever I was dealing with in sales and not service. Which makes no sense because the sales guy should have nothing to do with any type of service. From the moment we walked into the dealership there was always a lack of communication between sales and management. I wouldn't recommend anyone going there. These guys are sneaky and #1 at ripping people off. Don't let the website fool you

Complaint: [redacted]
I am rejecting this response because:
I want to return the car because the car was completely miss represented in it's advertising on the the sellers website and there are mechanical issues with the car. I never stated that $300-$500 was what it would take to repair the car for $300-$500 the car could be accuratelydiagnosed and accurate costs made for the repair of the car. I am no longer interested in trying to repair the car or have the car repaired. The car is clearly not what it was advertised to be. The seller states that they only advertised what they were told about the car. I am not sure what to think about that statement. as I told them everything about the car that I traded to them, and gave them the original build sheet, window sticker and my advertisement for the car. However when they first listed the car for sale on their website the advertisement had miss stated options about the car. When I pointed this out to the seller they did correct the advertisement. The miss statements on that advertisement would clearly add value to the price of the car. Is this just an honest mistake or a pattern that is used to miss lead consumers and increase the sale price of the cars? 
Below is from the website followed by a 15% restocking fee and shipping costs. So it will cost me about $6,000 to return a car was miss represented and needs repair. 
Your satisfaction is so important to us that we now offer a 30 day return policy! No questions asked! No reason needed! 
Sincerely,
Tommy [redacted]

I do apologize that you missed the opportunity to buy this lightning truck but unfortunately it was actually sold about 30 minutes prior by another salesperson to a customer in house. Please understand a deposit holds the price only we have had many customers leave deposits and 2 weeks later say we...

have changed our minds and we have to refund there deposits because we can't do anything about it. I'm not sure why you are so negative and saying it takes weeks to refund because the charge was reversed the same day and had the salesperson know it was sold he never would've ran the deposit,this is documented by your credit card receipt. We sell desirable cars and they sometimes move very quickly. Again I do apologize for any inconvenience this may have caused.Sincerely. [redacted]

Initial Business Response /* (1000, 5, 2015/08/03) */
[redacted] purchased this vehicle from us almost 6 months ago the car was transported and damaged by the transporter, he has all of the information for the transporter and was dealing with the transporter who now is not responding to him. We...

use independent transportation companies they are nothing to do with Lucky Motors . We have tried to help with the situation and we have offered help that is all we can do .
Initial Consumer Rebuttal /* (3000, 7, 2015/08/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not hire the transport company, Lucky Motors did. The ultimate responsibility for the transport and the subsequent condition of the car therefore belongs to Lucky Motors and not to me, the consumer. I should not have to try and recover restitution from a vendor that was hired by this dealership. Lucky Motors touts on its web page that they will ship anywhere in the world. That implies that they have that capability and are giving some assurance that the car will arrive in the condition as was presented in their original advertisement describing the condition of the vehicle. The damage to the car is real,is not as advertised and has to be repaired to recover any resale value. I also find the comment regarding my purchase six months ago to be disingenuous. I do not care whether I bought this car six months ago, six days ago or six minutes ago. I let Lucky Motors know of the damages to this car within 72 hours of its arrival date and have spent countless hours ever since trying to get this problem resolved. To reiterate; your transport company vendor-your problem, damaged car-my problem caused by your vendor-still your problem. I am pretty sure you carry insurance for this type of claim, so I would suggest you process the request and let your insurance agency recovery the costs from your transport vendor. The truth in this whole situation is that there is fault to be found here, whether that is with Lucky Motors or the transport company, but it most assuredly does not rest with me, the buyer and it is not incumbent upon me to try and recover the repair costs. That is most assuredly the right and responsible thing for Lucky Motors to consider.
Final Business Response /* (4000, 18, 2015/09/18) */
Contact Name and Title: [redacted] Sales Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@luckymotors.com
We have already responded to this complaint previously and this is a duplicate. The case was already closed and this is a duplicate. Please check your records and you will see that the complaint from Mr. [redacted] was closed on Sept.4th 2015
Thank you
Final Consumer Response /* (2000, 25, 2015/10/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This is a duplicate complaint of a case that was already closed, please check your records. Thanks! Lucky Motors

I am very sorry you feel this way but we have tried on multiple occasion to reach out to the transporter to fix what you claim they damaged,I'm not sure why you did not get a copy of the bill of laden when you received and signed for the vehicle ? after we did not hear anything we offered to give...

you $200 go cover the touch up paint needed to touch up the couple of rock chips you are complaining about, we felt that was more than fair and ample as the touch up was probably $10 at most, and this was not ok with you.I offered again to reach out to the transporter and see if they would assist with no response. You proceeded to threaten us with attorney's Etc to which I don't respond very well to threats ( as I'm sure most people don't, so again I'm sorry if this was misunderstood as rude.)This vehicle is 68 years old and was in fantastic condition. We went of our way to try and make this customer happy but unfortunately we cannot just give whatever overpriced touch up invoice someone gives us.[redacted]

From what I am being told John my manager spoke with him and agreed On giving him back $1000 and we're waiting for him to sign off on the release.

Was very disappointed in the condition of my car when it arrived at my home. There are more dents and scratches in this car than in all my other cars combined! During the purchase process I spoke with the salesman,"Tom", and the owner of Lucky Motors, "Chris", who assured me the previous owner took excellent care of this [redacted]. Of course when the car arrived at my residence I was shocked to see the poor condition of the car that I purchased sight unseen from what I thought was a Reputable Dealership. One would think they would at least keep their promise of including new mats with the purchase of the car - as of today I have yet to receive the mats. The salesman promises me to take this up with the owner but neither person has returned my multiple calls about the issues on the recent purchase. I've never had such poor service from a supposedly high end dealership in my life!

Initial Business Response /* (1000, 5, 2014/08/28) */
Contact Name and Title: [redacted] Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@luckymotoes.com
First off, this is a 53 year old vehicle that was restored to factory specifications as stated on our advertisement and...

advertised as "close to show quality". Being a 53 year old vehicle, no matter what it will never be 100% perfect being that old. We describe our vehicles to the best of our ability and always give supporting documents if we have them or offer an independent to each customer. Mr. [redacted] was given what paperwork we had, even if he said we didn't as I have attached to the complaint below in the email between Dan and ?Mr. [redacted]. You will also find that [redacted] offered Mr. [redacted] via email that he could arrange an independent inspection if he wanted to before purchase and Mr. [redacted] declined. This is a 53 year old vehicle and we do not feel that anyone should expect it to be anything but what it is, a 53 year old vehicle. We do feel that he paid better than going price for a vehicle of its condition and also did get a an almost $10,000 discount from our asking price. The fact remains that we did furnish him what we had for the vehicle and did offer an independent inspection for the vehicle and he did decline. The vehicle was shipped in an open transporter and it did rain on the way from Chicago to **, water probably did get in on the drive and got the carpet wet, co having to replace it for some rain water one time would be a little extreme. We do not feel that we oversold or overstated anything about the vehicle and do not feel that Mr. [redacted] demands are acceptable, as we did offer an independent inspection
Initial Consumer Rebuttal /* (3000, 7, 2014/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response for the following reasons. He stated that an offer was made for me to arrange an independent inspection of the vehicle. This is not a true statement (see his email). He offered to allow me to arrange an inspection, but never offered to make arrangements himself. I didn't feel it was necessary to take this next step because of how the vehicle was advertised. I trusted that if he described the vehicle to be a show quality car that it would be just that or close to a show quality car. Yes, the vehicle was described as "AS CLOSE TO SHOW QUALITY AS POSSIBLE FROM TOP TO BOTTOM".
Here is the actual description:
1961 CHEVROLET CORVETTE CONVERTIBLE
500 MILES SI**E NO EXPENSE SPARED FRAME OFF RESTORATION BY WELL KNOWN CORVETTE HOUSE
RESTORED TO ALL CORRECT CORVETTE FACTORY SPECS
COMPLETE NUMBERS MATCHING ENGINE AND TRANS
ROMAN RED EXTERIOR WITH WHITE COVE OVER RED INTERIOR
WHITE CONVERTIBLE TOP
PERFECT FIT AND FINISH
XXXXX ORIGINAL MILES
FACTORY OPTIONS I**LUDE
-HEATER
-AM RADIO
-WHITE WALL TIRES
-TWO TONE EXTERIOR PAINT
-4 SPED MANUAL TRANSMISSION
BLOCK # XXXXXXX
ENGINE ASSEMBLY CODE XXXXXXF42CQ
THIS CAR IS AS CLOSE TO SHOW QUALITY AS POSSIBLE FROM TOP TO BOTTOM
RUNS AND DRIVES GREAT
This Vehicle is Located @ Lucky Motors of ELMHURST !!
(XXX) XXX-XXXX
However, how can this description be valid for a vehicle that has the following issues:
1. There is a hole the size of a quarter in the convertible top, must be replaced
2. Weather stripping is missing from the convertible top, which contributed to the carpet getting wet during transit and other times
3. The radio does not operate
4. Clock does not operate
5. The gas gauge does not work
6. Some of the dash lights do not work
7. The dash pad has approximately 4" splits/ cracks in several places(appears to have been glued to repair)
8. The dash grab bar is malformed
9. Both the left and right interior door trim panels have a large gap where they do not fit properly against the door
10. Carpeting - yes, it got wet during transit, but it also looks to be decaying in several places. The transit rain water is not the first time it has been wet. It is still wet now even though it has been vacuumed and had a fan blowing on it for days.
11. The sun visors are both ripped and torn along the sides
12. The moldings on top of the fenders do not fit flush to the headlight
13. The windshield rubber weather stripping is dry rotted and cracked in multiple places
14. The door weather stripping was installed poorly/unprofessionally
15. Paint is chipped in several places
16. The original jack is missing
17. The original jack handle/bar is missing
18. The original lug wrench is missing
19. The top of the driver's side seat is cut where the convertible top has been drug across it
20. There is a hole in the leather on the passenger [redacted] door trim panel
21 The original owner's manual was not provided although it was shown in one of the pictures
22. Both left and right arm rests are loose
23. The convertible roof frame is misaligned which has caused the tear in the top of the seat
This is not the first time the carpet has been wet. I did request however, that the car be covered for transit purposes. I would expect that the carpet would have been replaced prior to being rained on, since it is in very poor condition. A show quality car, or a $55,000 car, should not have so many faults. I don't want to seem like I am picking the car apart, but the things listed here should be part of the restoration process. Yes, I do expect it to be perfect for an advertised selling price of $64,889 or a negotiated purchase price of $55,000. Anyone paying $55,000 for this car would expect it to be pretty much perfect upon receipt. I do not feel that I am being unrealistic about my expectations at all. It will cost me thousands of dollars to bring this vehicle up to the quality level I was expecting from Lucky Motors. I feel that they are telling me to go away because I was able to negotiate the price down. This is not the point. The point is, I was expecting to receive a pristine, show quality vehicle that met all of the expectations listed on their advertisement. But instead, I have a car in my garage that I am ashamed to drive because of all the things that are wrong with it. I can only attach one photo of the above mentioned items. Obviously, everything can't be shown in pictures (I have many more that I am unable to share at this time due to limited space requirements) but I would permit you to send an independent inspector to verify these problems. I trusted you and I acted in good faith throughout the purchase of this vehicle and expect that you will do the same by correcting these problems or taking the vehicle back. Yes, this is a 53 year old vehicle but it was advertised as a restored vehicle. Anybody paying $55,000 for it would expect it to be nothing other than perfect, no more or less that I would.
Final Business Response /* (4000, 9, 2014/09/13) */
We do try to describe our vehicles to the best of our abilities but do have a disclaimer for everyone of our ads. *Although Lucky Motors Inc. prides itself on accuracy in our descriptions & pricing, on occasion, mistakes can happen. Please verify all descriptions and pricing. In the event of a mistake, Lucky Motors Inc. is not responsible for errors. We also reserve the right to withdraw/terminate any vehicle listed for sale. Thank you.* The vehicle was listed as being restored to correce specifications and close to show quality. Being 53 years old someone would expect to have imperfections and some things to be corrected. We did discount the vehicle very much and there are others that are tens of thousands of dollars more than this one out there. This was never described as a number 1 car or anything close to it. The fact remains that we did offer an inspection to Mr. [redacted] and he declined, we would've got one for him if he had wanted one. Vehicles of this age do need some work at times and should be implied, we did not hide anything or misrepresent the vehicle and feel that givine him the option for a inspection that we are not at fault.
Final Consumer Response /* (4200, 11, 2014/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I certainly do not "accept this business' proposed resolution."

Their proposed resolution is that they are 100% right and they did not misrepresent the vehicle.

They do not address any on the 23 defects I set forth in my complaint.

Their written published statements included the following:

"As close to show quality as possible from top to bottom."

"No expense spared frame off restoration by well known Corvette House."

"Perfect fit and finish."

"Factory options include:"
(an AM radio. The radio, gas gauge and clock do not even work.)

Even the pictured 1961 owner's manual was not included.

The only appropriate resolution to this matter is for Lucky Motors to return the full purchase price and pick up their car.

This email serves by way of follow up to our telephone call today with a representative at the Revdex.com. We represent the Claimant, [redacted] relative to Case No. [redacted] initiated by Mr. [redacted] against Respondent, LuckyMotors.com ("Lucky Motors"). This matter has not been resolved and should not be closed. As we discussed by telephone, we are requesting that an arbitration be scheduled to bring this dispute to a full and final resolution as the parties are not able to reach a settlement at this time. Please confirm receipt of this email and advise us as to when an arbitration date is scheduled for this matter.

As previously stated by Mr. [redacted] in his filings with the Revdex.com ("Revdex.com"), Lucky Motor's previous responses do not offer any evidence whatsoever to rebut any of Mr. [redacted]'s allegations. In fact, Lucky Motors has not even denied any of Mr. [redacted]'s claims. Accordingly, Mr. [redacted] respectfully requests that the Revdex.com grant a formal arbitration proceeding and that the Revdex.com grant Mr. [redacted] an award requiring that Lucky Motors: (i) accept the return of the vehicle at issue, (ii) pay for all d[redacted]very fees and costs related to the return of the vehicle at issue, (iii) refund the purchase price of the vehicle at issue to Mr. [redacted] in the amount of $32,606.25 (which includes sales tax, other fees and shipping charges) and (iv) pay Mr. [redacted]'s attorney's fees and costs.

Thank for giving this matter your immediate attention.


Best regards,

[redacted]


[redacted]
_________________________________
[redacted]
Chicago, Illinois 60601-2800
Office: 3[redacted]
Fax: [redacted]