Lularoe

Initial Business Response /* (1000, 6, 2016/06/14) */
To who this may concern,
I called *** and spoke with her about the issue she was havingWe resolved the issue and are sending *** out items to credit her for all the sales tax she has paidWe are currently working on a system to
charge sales tax from the customers state instead of charging sales tax from the consultant's stateIf you have any questions please e-mail ***@lularoe.com
Initial Consumer Rebuttal /* (2000, 8, 2016/06/14) */
The company has contacted me and refunded the taxes paidI am happy with this resolution for this matterI have not been charged any sales tax on orders since I've filed this compliant
Thank you,
***

CLAIM# *** issue has been resolved

To whom this may concern,
We have contacted *** regarding her issueWe have come up with a resolutionWe are sending her out pairs of leggings to replace the damaged ones she has received

I am rejecting this response because:
Nothing was resolvedStill don't have refund for back ordered items never sent

To whom it may concern I have emailed our accounting department to see if I can get your refund out to you as soon as possible I will follow up once I receive the information Thank you for your patience

I am rejecting this response because:
Two out of the four One Size replacement
pair of leggings sent do not fit me well. Having been told to send back torn leggings to LuLaRoe Consultant, I paid for shipping damaged product back to consultant and have not been compensated for the shipping price

Hello Hello!Thank you for reaching out to us! I want to assure you we have worked to provide refunds for wrongfully charged sales tax. Because one of our Customer Service Representatives here at Retailer Services has forwarded your issue to our sales tax department, we have chosen to work
through that avenue to resolve this issue. We have reached out to our Accounting T.E.A.Mfor further assistance to make sure this issue is being resolved. Thank you so much for your time,*** ***Retailer ServicesLuLaRoe

Initial Business Response /* (1000, 5, 2016/08/03) */
To whom this may concern,
We have contacted *** regarding her sales tax issuesWe have informed her this is how our system works as of right nowBut we are working on a new system to charge sales tax based on the customer's
state and not the consultant's stateWe have come to a resolution with *** and have decided to make a one time exception and send her out items to compensate for her sales tax
Initial Consumer Rebuttal /* (2000, 7, 2016/08/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Final Consumer Response /* (2000, 9, 2016/08/08) */
LuLaRoe was able to deposit to deposit all outstanding moniesWe are satisfied with the resolution

Revdex.comPlease forward the image to the businessThis is still unresolved

To Whom This May Concern, I have reached out to *** and was able to send out replacement items For any additional questions please email ***@lularoe.com Thanks,***

I am rejecting this response because: It is ridiculous that it takes this long to issue refund checks when it only took days to sort through boxes of hundreds of pieces of clothing to approve the refund It has been more than days since I received my email approving the refund When I hand write my personal checks, it only takes about a minute to write the check and hand address an envelope I could literally process hundreds of checks a day myself handwriting them Therefore, I would be able to process over 6,checks if only writing per day in the past days all by myself How many checks does LuLa Roe process daily? How many others are waiting for refunds?

CLAIM# *** was resolved we will be sending out O/S leggings

CLAIM# *** has been resolved we are sending out O/S leggings

I am rejecting this response because:
I would like to reopen the complaintLularoe started they would send me replacement leggings and now almost months later they have not responded to my emails, nor sent me the promised leggings. Attached are screen shots from the times I've emailed them...on Dec and Dec

To whom it may concern.I see that we have issued a credit for amount of on 11/ Please let us know how we can further assist you.Thank you for your patience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

I am rejecting this response because:I have been trying to get help for months and your company gives the run around or ignores me completelyIs that the plan? Ignore the customer until you can clam wear and tear? And as for wear and tear? Is that what you call ONE time and they FALL APART and don't you even try to came back with I'm too big for themI fit os and get tc for lengthThere is no stretchYour company knows the highly questionable quality of your products and yet you still sell sell sellYou never return a customers faulty clothingI will not just drop thisYour sizing is never trueSome tear the first time women try them on and you selfish people wash your hands of itIt is disgustingOne time wear is not wear and tear and you ignoring a customers plea for help to make time go by shouldn't be allowedYour response is rude and exactly what I would expect from your establismentYou are criminals and I hope the Revdex.com take a moment to look on the Internet for the thousands of people like me who spend over for ONE pair of leggings and they fall apart while they are wearing them the first timeI won't be contacting you personally this will continue through hereCase yet again NOT closed

Initial Business Response /* (1000, 5, 2016/06/01) */
To Whom This May Concern,
I reached out to *** to let her know we are in the process with working with other manufacturesAll exchanges should be through the consultant they purchased the item with, all consultant run their own businesses
and have set procedure they go byI was able to send her out replacement itemsCase closed
For any additional questions please contact
***@lularoe.com
Initial Consumer Rebuttal /* (2000, 7, 2016/06/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
*** contacted me a couple days after I lodged my complaint , I had tried to update the Revdex.com I couldn't access the original so I emailed the Revdex.com *** was great she was so nice and helpful , I missed her call and when I emailed her she called back within minutes She asked about the clothes I had and said she would like to send out replacements she even asked what types of patterns and colors I most like I haven't received my packages yet but she has definitely made me feel much better about staying loyal to the brand and once the package arrives I feel my faith in LuLaRoe will be fully restored thanks to *** She explained they have changed manufacturers and was honest that there had been an issue LuLaRoe is lucky to have *** on their team

Initial Business Response /* (1000, 8, 2016/06/10) */
To Whom This May Concern,
*** had called in 5/into support to get this issue resolvedWe have sent out replacement items as well as a gift for her inconvenience all items delivered to her on 6/per UPS trackingIf you have any
questions please contact ***@lularoe.com
Initial Consumer Rebuttal /* (2000, 10, 2016/06/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
In order to get this somewhat resolved, I had to contact the company multiple times in multiple ways (phone, help ticket, email, voicemail)The first time I called, I was on hold almost minutes before being transferred to voicemail, which was not by my choiceI called back the next day and was on hold for over minutes before *** answered my call*** stated she had to contact the consultant in question and return my call the next day, even after I stated that I tried working out the issues with the consultant directly, was unsatisfactied with that, so reached out to corporate for assistanceFrustrated, I told her fine*** did indeed return my call and gave me the same resolution previously stated by the consultant, which was an unsatisfactoryI asked to speak to a supervisor, and after about another minute wait, I was transferred to *** continued to state the same resolution as the consultant, which was still unsatisfactoryAfter speaking more with ***, there seemed to be discrepancies in what the consultant told corporate and what the consultant told meCorporate told me that the shirts were not sent with holes; the consultant told me that she would not have noticed the holes because the holes were smallThe consultant told me that the defective item could not be returned to corporate without the tags, which I was told by *** was untrue*** finally asked me how I would like this issue resolvedI informed *** that I just wanted to return the defective merchandise and have my money refundedUnfortunately, corporate cannot issue a direct refund, which a flaw in their business system, so the best thing corporate can do is send out replacement items in mystery colors/printsAs this was truly the only option given, so I accepted this option
While I did not receive a refund, I did receive replacement items, chosen at random by corporateCorporate only offered to send replacement items after the discrepancies with the consultant were discovered
*** from Lularoe contacted me on June 10, I was unable to talk at the time of her call, and she stared she would call me back on Monday, June I did not hear from her on Monday and have had no other contact from her in regards to this issue or the other issues I had with the company, which include rude consultants and other manufacturing and quality control issues
Lularoe Corporate truly needs to invest more time and money into customer service and addressing the needs of the customersCustomer pay good money for clothes with the Lularoe name on it, and Lularoe Corporate needs to help resolve customers' issues in a timely and effective manner instead of just trying to force consultants to deal with unhelpful consultants, and making customers wait weeks until corporate has the time to respond to customers' issues