Lularoe

Hello Hello! Thank you for reaching out to us! I see that you have received a refund check for one of your adjustments and that you have contacted our T.E.A.Mfor further assistance regarding the other adjustmentThey have notified you that you will be receiving a separate check
for the second adjustment. Please allow about three weeks from receiving the adjustment number to receive the refund check. Thank you and have a wonderful day!

Initial Business Response /* (1000, 5, 2016/07/20) */
To whom this may concern,
We have contacted *** via email and have resolved this issueWe will be sending *** out new items in replace of the items she received that were damaged or did not fit correctly
Initial Consumer Rebuttal /* (2000,
7, 2016/07/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was reached out to by a very nice womanShe went through all of the issues I have had and is sending out replacement items for the products that were defectiveAs long as the replacement items arrive I am happy with the agreement we reachedI do however hope they fix their issues with sales tax and tax on shipping

CLAIM# *** issue has been resolved

To whom it may concern
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normal">
I have submitted your
request to our warehouse I can't promise you that you will receive black
legging, but I have requested to send you our a couple of T/C leggings, you
should be receiving them soon
Thank you

Initial Business Response /* (1000, 5, 2016/08/01) */
To whom this may concern,
We have contacted *** regarding her sales tax issue and we have explained to her how our system works and that we are working on a system to change sales taxWe have come to a resolution and we will be making
a one time exception and send her out product for the sales tax she has paid
Initial Consumer Rebuttal /* (2000, 7, 2016/08/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Hello ***, At this time the Accounting Department are processing checks in the order of Cancellation Completion Date. They are sending out checks weeklyOnce this has been completed they will be sending out a confirmation emailThe final check will be sent to the mailing address on
file.We do apologize for any inconvenience this may have caused; we have documented this on file for future reference

(The consumer indicated he/she DID NOT accept the response from the business.)
After hearing the explanation I understand why I would not be able to choose a print and I
am satisfied with that responseHowever nothing was mentioned explaining why I only received one pair of leggings when I am supposed to have been getting pairs

To whom it may concern.Can you please tell me if you're an active consultant, or did you resign? Thank you

Issue has been resolved for Claim# *** we are sending out new Amelia

CLAIM# *** has been resolved

Initial Business Response /* (1000, 5, 2016/08/04) */
To whom this may concern,
We have contacted *** regarding her issueShe stated she would like a refund for her damaged items, I let her know our policy here at home office is that we cannot refund/exchange items for customers only the
consultant can refund/exchange items for themWe have also contacted the consultant her purchased from, and she has stated she will be in contact with *** to get this situation sorted out and get *** taken care of in the best possible way

(The consumer indicated he/she DID NOT accept the response from the business.)
I "accept" the response
since I am thankful that they reached out to me to try to do something but mailing me pairs of leggings doesn't completely make this right since I'm still out $each for other pair that have the same issue as the othersI also haven't been given a tracking number for the pair they're sending so I'm not certain if they've shipped or not

Initial Business Response /* (1000, 5, 2016/06/10) */
TO Whom This May Concern,
I contacted the customer and sent out replacement items that for the damaged itemsAll Consultants run their own business and have different return and exchange policiesFor any additional information please
contact ***@lularoe.com
Initial Consumer Rebuttal /* (2000, 7, 2016/06/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They contacted me this morning and they will mail me a replacement instead of refundThank you

To Whom This May Concern, I have reached out to *** and replace her damaged itemsFor any additional questions please email ***@lularoe.com Thanks,***

To whom it may concern.I am not sure if we can replace your leggings with the exact same style, but I can most definitely send you another pair to replace the damaged pair you have in your possession Can you tell me what size you ordered, or if you ordered a printed, or solid color,
please provide your mailing address that way I can send you a pair?Thank you

To whom it may concernSorry about the
experience you have had with one of our
consultants. Unfortunately, our consultants are
independent business owners and we're not responsible for how they run their
business, or their policies. Our home office isnot able to fulfill your request for a refund,
the original Consultant/Seller will be
the representative to help you with your complaint. My apologies for the inconvenience this may have caused.
Thank you

Initial Business Response /* (1000, 5, 2016/07/25) */
To whom this may concern,
We have contacted *** regarding her issueWe have come to a resolution with *** and will be sending her out a new shirt to replace the one that is damaged
Initial Consumer Rebuttal /* (2000, 12,
2016/08/09) */
The company satisfied my complaint!

Hello ***, At this time the Accounting Department are processing checks in the order of Cancellation Completion Date. They are sending out checks weeklyOnce this has been completed they will be sending out a confirmation emailThe final check will be sent to the mailing address on
file.We do apologize for any inconvenience this may have caused; we have documented this on file for future reference

To whom it may concern
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normal">
Sorry about the
experience you have had with one of our consultants, being that our consultants
run their business as a independent consultant, I am not able to provide you
with a refund I am willing to send you two pairs of our leggings to
replace the leggings you received, but I can't promise the same print Please provide me with what size you wear
and a mailing address
Thank you

I am rejecting this response because:
I did not receive my refund