Lularoe

Final Consumer Response /* (2000, 6, 2016/08/04) */
Case has been resolved - refund receivedDon't know how to *** this as resolved!

I am rejecting this response because:
I have been reaching out since end of April looking for a response to the sales tax email and no one has responded to meI've asked for a call, email, something and Lularoe has refused to respond to meThis is not acceptable, since they are claiming they will reach out but won'tSomeone needs to call me by end of day tomorrow, June 6th

Hello ***, At this time the Accounting Department are processing checks in the order of Cancellation Completion Date. They are sending out checks weeklyOnce this has been completed they will be sending out a confirmation emailThe final check will be sent to the mailing address on
file.We do apologize for any inconvenience this may have caused; we have documented this on file for future reference

I am rejecting this response because:
hello I had turned in a complaint about the lularoe leggings companythey responded back and said they would send replacement leggings to mewell I haven't heard anything from them and they never asked for my mailing addressI have sent the company many emails and no response there eitherwhat else can I do?

To whom it may concern.To whom it may concern Sorry about the leggings you received I won't be able to provide you with a refund cause the money was paid to the consultant I can send you two pairs of leggings to make up for the defective product Hope this helps, and once
again sorry about the leggings Please let us know if you have any questions Thank you

CLAIM# *** issue has been resolved we are sending out pairs of leggings

Initial Business Response /* (1000, 5, 2016/06/10) */
To whom this may concern,
Shipping and handling is taxable in the state of CaliforniaWe are currently updating our system to be more proficient in sales of customersFor any additional information please contact
***@lularoe.com
Initial Consumer Rebuttal /* (3000, 7, 2016/06/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like to see proof to support the response given

I am rejecting this response because: So are you reimbursing me to ship this back to a consultant? I already paid to have them shipped to me I will now have to pay to ship them back and then pay again to have the new pair shipped to meThis is a rather large expense for a $pair of leggings.Sent from XFINITY Connect Mobile App

Claim *** Refund issued

To whom it may concern.Thank you for your inquiry, I see that we have issued a credit for your returns on 11/ Please let us know how we can further assist you Thank you for your paitence

Initial Business Response /* (1000, 5, 2016/06/10) */
To Whom This May Concern,
We are currently working on a system that will recognize the location of the customer so they can be charged appropriatelyOur system at this time is undergoing updates to correct this errorFor any additional
questions please contact ***@lularoe.com
Initial Consumer Rebuttal /* (3000, 7, 2016/06/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business representative shouldn't be giving customers wrong informations and they should stop collecting wrong tax
Final Consumer Response /* (2000, 15, 2016/07/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the items after I let you know that I did not receive it in your previous questionI guess my previous reply to you prompted the shipmentThank you Revdex.com for your help
Final Business Response /* (4000, 13, 2016/07/06) */
To whom this may concern,
We have already spoke to *** about our system and how our taxes workWe have informed her on how our taxes work and that we are working on our system to only charge sales tax from the customers stateWe came to an agreement on how to resolve the problem, with free items from our inventoryBelow is the tracking number for her itemsIf she has not received the items, she will need to file a claim with UPS and we will send her out replacement items
1ZE09A48YNXXXXXXXX

Initial Business Response /* (1000, 8, 2016/07/11) */
To Whom This May Concern,
I have reached out to *** and let her know we are currently working on a system to have this correctedWe have reached a resolution that I will be fulfilling for the taxes she was chargedFor any additional
information please email ***@lularoe.com
Initial Consumer Rebuttal /* (2000, 10, 2016/07/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was contacted by a Lularoe representative, ***, shortly after I filed this complaintShe was professional, pleasant, and we have agreed on a way to make up for the taxes I shouldn't have been charged (the company is sending me a couple of items)I am satisfied with this resolution and am awaiting the items to arriveI was very pleased with the promptness in which I was contacted by the company and will continue to shop with themTheir response to this situation shows me that they value their customers and want them to be happy

I am rejecting this response because:
This is not a timely nor acceptable manner. Not even an estimated date for refund check has been givenJust their “word” for it. Amount to be refunded & processed is already knownThey have my direct deposit information & could generate refund within seconds as they do for other refunds & credits within their companyThere is NO reason for delayTo say more than months is needed to write a check is an unacceptable business practice

Initial Business Response /* (1000, 8, 2016/06/23) */
To whom this may concern,
We reached out to *** and she expressed her concern about our inventoryWe went ahead and sent her out replacements as she requestedFor any additional question please email
***@lularoe.com
Initial Consumer Rebuttal /* (2000, 10, 2016/06/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)

To whom this may concern, All order have now been shipped, she also contacted support on 10/19/and a credit is being issued for items that she is missing For any additional questions, please contact ***@lularoe.com Thank you

I am rejecting this response because:I am requesting to return all of the leggings that I have purchased for a refund of them allI've had al least public embarrassments due to the leggings causing holes and tears in the rearI'm beyond upset about this and will not wear these leggings againI feel this is a fair request for my embarrassmentPlease respond

Hello Hello! We are more than happy to help regarding this request! We currently
offer a program for defective items purchased from January 1, to April 24, This is our Make Good programIt is our goal to hold true to the value and culture of LuLaRoeWe believe in blessing and enriching lives and strive to do so through this programIn order to process a refund correctly for these items please provide the following information through the form:-Itemized receipts-Images of the damaged itemsWe have provided the link for the form below. https://lularoe.formstack.com/forms/makegood Thank you so much and have a wonderful day!

Hello Hello! Thank you for reaching out to us! I see that you have received a refund check for one of your adjustments and that you have contacted our T.E.A.Mfor further assistance regarding the other adjustmentThey have notified you that you will be receiving a separate check
for the second adjustment. Please allow about three weeks from receiving the adjustment number to receive the refund check. Thank you and have a wonderful day!

This was a sales tax issue but customer did not send her email to the correct departmentIssue will be resolved shortly

Final Consumer Response /* (2000, 6, 2016/01/20) */
I was contacted via email by customer support and they said they were working on the issue of me being charged twiceThe money went back into my bank account on 1/